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Ups Store Associate Jobs (NOW HIRING)

UPS Store 2468

UPS Store Center Associate

Martinsburg, WV · On-site

$13.75 - $15.75/hr

At The UPS Store, we are committed to customer-centered excellence , operating as a unified team ... As a Center Associate , you will play a key role in delivering exceptional service, driving sales ...

UPS Store 2468

UPS Store Center Associate

Martinsburg, WV

$15.50 - $18/hr

At The UPS Store, we are committed to customer-centered excellence , operating as a unified team ... As a Center Associate , you will play a key role in delivering exceptional service, driving sales ...

UPS Store 2468

UPS Store Center Associate

Martinsburg, WV

$13.75 - $15.75/hr

At The UPS Store, we are committed to customer-centered excellence , operating as a unified team ... As a Center Associate , you will play a key role in delivering exceptional service, driving sales ...

UPS Store 2468

UPS Store Center Associate

Martinsburg, WV

$13.75 - $15.75/hr

At The UPS Store, we are committed to customer-centered excellence , operating as a unified team ... As a Center Associate , you will play a key role in delivering exceptional service, driving sales ...

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How much do ups store associate jobs pay per hour?

As of Jun 5, 2026, the average hourly pay for ups store associate in the United States is $15.77, according to ZipRecruiter salary data. Most workers in this role earn between $14.66 and $16.83 per hour, depending on experience, location, and employer.

What key skills and qualifications are needed to thrive as a UPS Store Associate, and why are they important?

To thrive as a UPS Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, shipping software, and photocopying equipment is typically required. Attention to detail, problem-solving, and effective communication help associates deliver excellent service and handle diverse customer needs. These skills are crucial for maintaining efficient store operations, ensuring customer satisfaction, and upholding the UPS brand reputation.

What are some typical challenges faced by a UPS Store Associate, and how can they be managed effectively?

UPS Store Associates often juggle multiple responsibilities such as assisting customers with shipping, printing, packaging, and mailbox services. Common challenges include managing high customer volumes during peak times and addressing unique shipping requirements or issues. Effective time management, strong communication skills, and familiarity with store systems help Associates provide efficient service and maintain customer satisfaction. Team collaboration is also vital, as Associates frequently coordinate with coworkers to ensure smooth daily operations.

What are UPS Store Associates?

UPS Store Associates are customer service professionals who work at UPS Store locations, helping customers with shipping, packaging, printing, mailbox services, and other retail needs. They assist with preparing packages for shipment, processing returns, and providing information about UPS services. Associates also handle cash register transactions, maintain store cleanliness, and ensure a positive customer experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

What is the difference between Ups Store Associate vs FedEx Retail Associate?

AspectUps Store AssociateFedEx Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail store, shipping, packing, and printing servicesRetail store, shipping, package handling, and customer service
Employer & Industry UsageUnited Parcel Service (UPS) stores, shipping and printing industryFedEx Office locations, shipping and logistics industry

Ups Store Associates and FedEx Retail Associates share similar credentials and work environments, focusing on customer service, shipping, and printing services. Both roles are common in retail shipping stores and serve similar customer needs, making them comparable in industry and job functions.

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What cities are hiring for Ups Store Associate jobs? Cities with the most Ups Store Associate job openings:
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Ups Store Associate jobs near you
Infographic showing various Ups Store Associate job openings in the United States as of May 2026, with employment types broken down into 60% Full Time, 39% Part Time, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $32,808 per year, or $15.8 per hour.

UPS Store Center Associate

UPS Store 2468

Martinsburg, WV • On-site

$13.75 - $15.75/hr

Other

Posted 17 days ago

Job description

At The UPS Store, we are committed to customer-centered excellence, operating as a unified team, and fostering relentless growth. We are seeking a driven, positive, and team-oriented superstar who thrives under pressure and is ready to deliver exceptional customer experiences.

As a Center Associate, you will play a key role in delivering exceptional service, driving sales through up-selling and cross-selling, maintaining store organization, and supporting a collaborative work environment.

Responsibilities (tasks associated with the role)

  • Deliver customer-centered excellence by providing top-notch service in shipping, printing, and other store offerings, ensuring customers’ needs are always our priority.
  • Embody unified teamwork by collaborating with colleagues, supporting their efforts, and contributing to a compassionate, cohesive work environment.
  • Tackle challenges with a relentless growth mindset, embracing opportunities to innovate, improve processes, and exceed expectations.
  • Process transactions accurately, manage cash and credit card handling, and maintain accountability for the register.
  • Maintain a clean, organized, and well-stocked work environment, ensuring that the store reflects our commitment to excellence.
  • Complete all required training and demonstrate excellence during the 90-day probation period to qualify for a performance-based raise.
  • Obtain notary public certification (training assistance provided) and uphold professionalism in serving customers’ notary needs.
  • Increasing the average customer transaction by actively up-selling, cross-selling, and cross-promoting additional products or services (e.g., packaging, printing services, shipping upgrades, etc.), ensuring customers are aware of the full range of offerings.

Requirements (Expected Proficiencies)

Qualifications:

  • Must be 18 years or older.
  • A self-motivated individual with a positive attitude, strong work ethic, willingness to take initiative and a team-oriented mentality.
  • Passionate about personal growth and contributing to the success of the team.
  • Ability to stand for extended periods and lift 50–75 lbs as needed.
  • Spanish-speaking candidates preferred to better serve our diverse customer base.

Skills & Competencies:

  • Strong organizational and time management skills, with the ability to multitask and prioritize.
  • Excellent verbal and written communication skills, with the ability to communicate effectively across all levels of the organization.
  • Proven ability to deliver exceptional service in a fast-paced, customer-focused environment.
  • Excellent problem-solving, communication, and multitasking skills.
  • Comfortable using computers and technology to process transactions and manage store operations.

Availability:

  • Availability for scheduling is required during standard business hours, Monday–Friday (7:30 AM–7 PM EST) and Saturday–Sunday (8:30 AM–4 PM EST), with flexibility to work additional hours, including weekends or holidays, as needed.

Additional Requirements:

  • Strong commitment to company values: Customer-Centered Excellence, Unified Teamwork, and Relentless Growth & Problem Solving.

This job description is not all-inclusive and certain activities, duties or responsibilities may be required of the employee as needed.

Why Join Us?

  • A collaborative, customer-focused workplace built on shared values of excellence, teamwork, and innovation.
  • Opportunities for growth, including notary public certification, and recognition for contributions to team success.

If you’re ready to thrive in a company that prioritizes its customers and team, apply today. At The UPS Store, your dedication and talent will make a difference every single day.

Job Type: Part-time to Full-time

Benefits:

  • Flexible schedule
  • No Driving Required

Work Location: In person

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