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Ups Store Associate Jobs in Tennessee (NOW HIRING)

The UPS Store #6461

Full-Time Center Associate

Knoxville, TN

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

The UPS Store #6461

Part-Time Center Associate

Knoxville, TN · On-site

$15 - $20/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

The UPS Store #6461

Full-Time Center Associate

Knoxville, TN · On-site

$14.25 - $15.75/hr

The Center Associate delivers world-class customer service to all retail customers by receiving and ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

The UPS Store #6461

Part-Time Center Associate

Knoxville, TN · On-site

$15 - $20/hr

The Part-Time Center Associate delivers world-class customer service to all retail customers by ... Continuously practices good listening skills with customers, UPS Store team members, and leadership

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Ups Store Associate information

See Tennessee salary details

$9

$14

$16

How much do ups store associate jobs pay per hour?

As of Jul 16, 2026, the average hourly pay for ups store associate in Tennessee is $14.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.32 and $15.29 per hour, depending on experience, location, and employer.

What is the difference between Ups Store Associate vs FedEx Retail Associate?

AspectUps Store AssociateFedEx Retail Associate
Required CredentialsHigh school diploma or equivalent; customer service experienceHigh school diploma or equivalent; customer service experience
Work EnvironmentRetail store, shipping, packing, and printing servicesRetail store, shipping, package handling, and customer service
Employer & Industry UsageUnited Parcel Service (UPS) stores, shipping and printing industryFedEx Office locations, shipping and logistics industry

Ups Store Associates and FedEx Retail Associates share similar credentials and work environments, focusing on customer service, shipping, and printing services. Both roles are common in retail shipping stores and serve similar customer needs, making them comparable in industry and job functions.

What key skills and qualifications are needed to thrive as a UPS Store Associate, and why are they important?

To thrive as a UPS Store Associate, you need strong customer service skills, basic math abilities, and a high school diploma or equivalent. Familiarity with point-of-sale (POS) systems, shipping software, and photocopying equipment is typically required. Attention to detail, problem-solving, and effective communication help associates deliver excellent service and handle diverse customer needs. These skills are crucial for maintaining efficient store operations, ensuring customer satisfaction, and upholding the UPS brand reputation.

What are some typical challenges faced by a UPS Store Associate, and how can they be managed effectively?

UPS Store Associates often juggle multiple responsibilities such as assisting customers with shipping, printing, packaging, and mailbox services. Common challenges include managing high customer volumes during peak times and addressing unique shipping requirements or issues. Effective time management, strong communication skills, and familiarity with store systems help Associates provide efficient service and maintain customer satisfaction. Team collaboration is also vital, as Associates frequently coordinate with coworkers to ensure smooth daily operations.

What are UPS Store Associates?

UPS Store Associates are customer service professionals who work at UPS Store locations, helping customers with shipping, packaging, printing, mailbox services, and other retail needs. They assist with preparing packages for shipment, processing returns, and providing information about UPS services. Associates also handle cash register transactions, maintain store cleanliness, and ensure a positive customer experience. The role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
What are popular job titles related to Ups Store Associate jobs in Tennessee? For Ups Store Associate jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Ups Store Associate jobs in Tennessee look for? The top searched job categories for Ups Store Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Ups Store Associate jobs? Cities in Tennessee with the most Ups Store Associate job openings:
Ups Store Associate jobs near you
Infographic showing various Ups Store Associate job openings in Tennessee as of July 2026, with employment types broken down into 33% Full Time, and 67% Part Time. Highlights an 100% In-person job distribution, with an average salary of $29,778 per year, or $14.3 per hour.
Center Associate, Customer Service (Part-Time & Full-Time Available)

Center Associate, Customer Service (Part-Time & Full-Time Available)

The UPS Store

Murfreesboro, TN • On-site

$13 - $17/hr

Part-time

Posted 20 days ago

The UPS Store rating

5.6

Company rating: 5.6 out of 10

Based on 627 frontline employees who took The Breakroom Quiz

482nd of 727 rated retailers

Job description

Looking to fill up to 1 Full-Time (35+ hours per week) and 1 Part-Time positions (15-30 hours per week across our three centers in Murfreesboro, Tennessee depending on candidate availability & scheduling requirements) that would have a strong growth path including Shift Lead, Team Lead and multi-store management opportunities for driven individuals. Ideal candidates have flexible availability most weekdays from 7:45 AM - 7:30 PM and weekends (Saturday and Sunday) from 8:15 AM - 4:30 PM. (For students, we work with school schedules as much as possible!)

Candidates with prior experience in a The UPS Store or similar retail print/pack/ship store are HIGHLY encouraged to apply - starting compensation will be adjusted based on related experience and work history.

Overview

The Center Associate delivers world-class customer service to all retail customers by receiving and processing packages for courier shipment and operating copiers, fax machines, binding equipment, laminating machines, and point-of-sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best-value options and exhibits confidence by knowing best practices related to the industry.
The ideal candidate has at least 2 years of previous customer service/retail sales experience, strong computer and internet skills, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.
This is an entry level retail customer service position, starting pay will be dependent on education and previous related experience. This position will be eligible for all employee incentive programs and/or bonus programs that are offered by management throughout the year. In addition, employees will receive regular review to determine raises and/or promotions. Students are strongly encouraged to apply! 
Exceptional candidates with current or valid The UPS Store experience are eligible for sign-on bonus!
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RESPONSIBILITIES

  • Understands and fulfills the needs of walk-in customers and telephone/email inquiries
  • Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
  • Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
  • Takes ownership of customers’ packing, shipping, and/or print problems and offers viable solutions
  • Operates all equipment, software, and devices in an expert fashion and is willing to teach others
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Maintains a clean, organized, and safe working environment
  • Will open and/or close the store and perform end-of-day accounting, etc.
  • Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
  • Completes tasks independently in a quick turn environment
  • Frequently multi-tasks while maintaining extreme attention to detail and high quality control
  • Helps with other Center functions as needed, such as faxing, copying, laminating, and binding
  • Helps customers with expert boxing and packaging, selling the appropriate products to ship materials safely and efficiently
  • Performs other duties as assigned
QUALIFICATIONS

  • At least one year of retail\customer service experience
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • High energy level
  • Prompt, reliable, and responsible
  • Must have valid drivers license and vehicle to make local pickups and errands as needed
  • Neat, clean, and professional appearance
  • Non-smoking environment
  • Able to cross sell and up sell products and services
  • Detail oriented, organized, and able to multi-task
  • Strong customer service skills and abilities
  • Must be an energetic self-starter who is driven to succeed
  • Able to lift 40+ pounds

What The UPS Store employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

UPS Store logo

About UPS Store

Sourced by ZipRecruiter

The UPS Store Inc., is a subsidiary of UPS, and is the world’s largest franchisor of retail shipping, postal, printing and business service centers. UPS and The UPS Store Headquarters offer a unique promote-from-within culture where you’ll always find exciting new career opportunities at every level of the organization. From training and education to growth and empowerment, you have the freedom to forge a career path that can take you anywhere you want to go. UPS and The UPS Store Headquarters job categories include: Package Handlers and Helpers, Drivers and Mechanics, Customer Solutions and Sales, IT, Corporate, and Logistics and Operations.

Industry

Retail, printing and printing services, print media publishing, office supplies and stationery stores, couriers and messengers services and plastics packaging film and sheet (including laminated) manufacturing

Company size

10,000+ Employees

Headquarters location

San Diego, CA, US

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