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Unleashed Brands Jobs (NOW HIRING)

Unleashed Brands

Real Estate Manager

Bedford, TX · On-site

This role is integral to Unleashed Brands' growth, working closely with both franchisors and franchisees throughout the development phase, from signing the franchise agreement to finalizing the lease.

Sylvan Learning

Center Admin Assistant

Timonium, MD · On-site

$17.25 - $23.25/hr

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has ...

Sylvan Learning

Center Admin Assistant

Columbia, MD

$17/hr

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has ...

Sylvan Learning

Center Director

Columbia, MD · On-site

$50K - $60K/yr

Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has ...

Unleashed Brands

Senior Accountant

Bedford, TX · On-site

$65K - $82K/yr

Hybrid (4 days in-office) | Unleashed Brands Headquarters, Bedford, TX (Moving to Las Colinas in late 2026) Job Summary We are seeking a highly technical, energized Senior Accountant to support the ...

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Unleashed Brands information

What is the difference between Unleashed Brands vs Retail Sales Associate?

AspectUnleashed BrandsRetail Sales Associate
CredentialsVaries; often includes retail or customer service experienceHigh school diploma typically required
Work EnvironmentCorporate or franchise retail settings, often with multiple brandsRetail stores, customer-facing roles
Industry UsageFashion, apparel, and specialty retail brandsGeneral retail across various sectors

Unleashed Brands manages multiple retail brands, focusing on brand development and corporate strategy, while Retail Sales Associates work directly with customers in retail stores. The roles differ mainly in scope and responsibilities, with Unleashed Brands being more strategic and managerial, and Retail Sales Associates focusing on sales and customer service at the store level.

What is Unleashed Brands?

Unleashed Brands is a company that owns and operates a portfolio of youth enrichment franchise brands focused on providing fun, engaging, and educational experiences for children and families. Their portfolio includes well-known brands like Urban Air Adventure Park, Snapology, The Little Gym, Premier Martial Arts, and others. The company aims to help children learn, play, and grow by offering activities in active play, STEM learning, sports, and arts. Unleashed Brands supports franchisees with training, marketing, and operational resources to ensure success across its family of brands.

What are the key skills and qualifications needed to thrive as a Franchise Operations Manager at Unleashed Brands, and why are they important?

To thrive as a Franchise Operations Manager at Unleashed Brands, you need expertise in franchise management, business operations, and a bachelor's degree in business or a related field. Familiarity with franchise management systems, CRM software, and financial reporting tools is typically required. Strong leadership, problem-solving, and excellent communication skills help you support franchisees and drive operational excellence. These competencies are crucial for ensuring consistent brand standards, franchisee satisfaction, and overall business growth.

What types of career development opportunities are available within Unleashed Brands for employees looking to advance?

At Unleashed Brands, employees have access to a variety of career development opportunities, including internal training programs, mentorship, and cross-functional project involvement. The company encourages professional growth by promoting from within and offering leadership development initiatives. Team members can also participate in brand-specific workshops and networking events to broaden their skill sets and prepare for increased responsibilities. Collaboration across departments is common, allowing employees to learn from different business areas and further enhance their career trajectories.
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Unleashed Brands jobs near you
Infographic showing various Unleashed Brands job openings in the United States as of July 2026, with employment types broken down into 74% Full Time, 21% Part Time, and 5% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution.

Call Center Supervisor - Water Wings

Unleashed Brands

Bedford, TX • On-site

Full-time

Posted 2 days ago

New

Job description

* This role will be on site: Bedford, TX
Role Summary
Brand Supervisors lead day-to-day operations for Water Wings Swim School within the Guest Loyalty Team contact center. Supervisors manage Team Leads and agents, ensuring performance targets are met across conversion, quality, service levels, and agent development, and retention.
GLT supports multiple brands, and this role will partner with other brand supervisors and leaders to ensures consistent execution within the organization while supporting brand-specific needs and performance goals.
Responsibilities
Team Leadership
• Directly manage and develop Team Leads, including performance evaluations, coaching plans, and corrective actions
• Conduct coaching sessions and performance check-ins
• Oversee new hire nesting and reinforcement coaching
KPI Ownership
• Drive daily performance in conversion, QA, SLAs, AHT, and adherence
• Monitor dashboards and partner with WFM to address real-time risks
• Execute targeted action plans for underperforming agents or processes
• Accountable for daily performance results across assigned teams
Escalation Management
• Resolve guest escalations in a timely manner
• Support agents with complex or sensitive customer situations
• Own resolution of recurring operational issues and escalate systemic risks to the Program Manager
Cross-Functional Alignment
• Provide QA and Training with performance trends and skill gaps
• Support promotions, seasonal volume surges, and routing/IVR changes
• Ensure brand standards and processes are followed consistently
Process Support
• Provide feedback on scripts, workflows, and SOPs
• Identify opportunities to simplify or improve procedures
• Support implementation of AI tools, pilots, and new-brand launches
Qualifications
• 2+ years as a Team Lead or Supervisor
• Experience in sales-driven contact center environments preferred
• Strong understanding of call center KPIs
Company Description
Unleashed Brands was founded to curate and grow a portfolio of the most innovative and profitable brands that help kids learn, play and grow. Over the last 10 years, the team at Unleashed Brands has built a proven platform and know-how for scaling businesses focused on serving families. Its mission is to impact the lives of every kid by providing fun, engaging and inspiring experiences that help them become who they are destined to be. Unleashed Brands has more than 1,300 locations open and in development with plans to open more than 100+ new units annually over the next 5 years. For more information, please visit www.unleashedbrands.com. Unleashed Brands is headquartered in the Dallas/Fort Worth Metroplex.
Commitment to Equal Opportunity
Unleashed Brands is committed to diversity in its workforce and is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law.
ADA
Consistent with the Americans with Disabilities Act (ADA), Unleashed Brands will provide reasonable accommodation to participate in the job application or interview process when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship.
Unleashed Brands is proud to be an equal-opportunity employer.

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