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How much do university operator jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for university operator in the United States is $20.34, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.84 per hour, depending on experience, location, and employer.

What is a university operator?

University Operators are professionals who manage and direct incoming calls to a university’s main phone lines. They assist callers by providing information, transferring calls to appropriate departments or individuals, and sometimes handling general inquiries about campus events, facilities, or services. University Operators play a key role in ensuring effective communication and a positive first impression for students, staff, visitors, and the public contacting the university.

What are the key skills and qualifications needed to thrive as a university operator, and why are they important?

To thrive as a University Operator, you need strong communication skills, attention to detail, and proficiency in managing multi-line phone systems, typically supported by a high school diploma or equivalent. Familiarity with call routing software, campus information databases, and basic office technology is essential. Excellent customer service, patience, and problem-solving abilities help you address inquiries efficiently and maintain a positive campus image. These skills ensure smooth information flow, accurate call handling, and a welcoming experience for students, staff, and visitors.

What are the typical challenges faced by a university operator during peak periods, and how can they be managed?

University Operators often experience high call volumes during peak times, such as registration periods or campus events, which can present challenges in managing multiple inquiries efficiently. Staying organized, utilizing call management systems, and maintaining a calm, professional demeanor are key strategies for handling these busy periods. Operators also need to be well-versed in university resources and maintain clear communication with various departments to provide accurate information and direct callers appropriately. Regular training and collaboration with team members can help in managing stress and ensuring excellent service.

What is the difference between University Operator vs Campus Facilities Coordinator?

AspectUniversity OperatorCampus Facilities Coordinator
CredentialsHigh school diploma or equivalent; technical certificationsRelevant certifications in facilities management or safety
Work EnvironmentCampus buildings, maintenance areas, control roomsCampus facilities, maintenance sites, safety inspections
Employer & IndustryUniversities, colleges, educational institutionsEducational institutions, campus management companies
Common Search/ComparisonUniversity Operator vs Campus Facilities Coordinator

The University Operator typically handles daily building operations, security, and maintenance tasks within campus facilities. The Campus Facilities Coordinator focuses more on overseeing maintenance projects, safety compliance, and coordinating repairs. While both roles work within campus environments and require related certifications, the University Operator is more involved in operational control, whereas the Facilities Coordinator emphasizes management and planning of facilities services.

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University Operator jobs near you
Infographic showing various University Operator job openings in the United States as of September 2026, with employment types broken down into 1% Internship, 1% As Needed, 78% Full Time, 19% Part Time, and 1% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution, with an average salary of $42,306 per year, or $20.3 per hour.

VUPD 911 Dispatcher / Public Safety Communications Operator

Valparaiso, IN • On-site

Valparaiso University
Colleges, Universities, and Professional Schools • 501 - 1,000 employees
Learn more about Valparaiso Universityexternal

Full-time

Posted 24 days ago

Job description


Position Description:
The Valparaiso University Police Department (VUPD) 911/Dispatcher receives incoming emergency and non-emergency calls, operates radio and computer systems, monitors campus safety alarms (Fire/Break-in alarms), and dispatches police and emergency services. Operating 24/7/365 out of the VUPD 911 Center at 813 LaPorte Ave, dispatchers support community policing, field safety, and regional communication networks. After-hours campus operator and maintenance dispatcher.
Position Overview
• Job Title: VUPD 911 Dispatcher / Public Safety Communications Operator
• Department: Valparaiso University Police Department
• Location: 813 LaPorte Ave., Valparaiso, IN 46383
• Employment Type: Full-Time / Shift Work (24/7 rotation, including holidays and weekends)
Major Responsibilities:
• Emergency Communications: Answer incoming 911 emergency lines, routine calls, campus "Blue Light" emergency phones, and building call boxes.
• Non-Emergency Communication: During after hours, dispatch service calls for Facility Management and university operator.
• Resource Dispatching: Relay critical radio and telephone data to dispatch VUPD officers, local law enforcement, or local fire and EMS units.
• Campus Safety Monitoring: Actively track campus alarm circuits, building access systems, and security surveillance cameras.
• App Integration: Monitor and process safety requests, location sharing, and emergency alerts submitted via the VALPO SAFE mobile app.
• Mass Notification: Issue campus safety alerts and emergency notifications.
• Information Retrieval: Access state and federal law enforcement databases to run vehicle registrations, warrants, and background checks for field personnel.
• Clerical Duties: Maintain the electronic dispatch log, input facilities work orders, and route walk-in victims or visitors appropriately.
Required Knowledge and Skills:
• Education: High school diploma or equivalent required.
• Communication: Clear speaking voice and active listening skills.
• Technical Skills: Proficiency with Computer-Aided Dispatch (CAD) systems, multi-line phone networks, and radio equipment.
• Multitasking: Skill to extract accurate data from frantic callers while typing and dispatching units simultaneously.
• Certifications: Ability to obtain and maintain IDACS (Indiana Data and Communications System) certification.
• Background Clearance: Must clear a thorough criminal background check, and fingerprinting.
Other Qualifications:
Core Value Alignment
Candidates must uphold the VUPD Core Values in every interaction:
• Integrity: Honest, truthful, and trustworthy conduct both on and off duty
• Respect: Compassionate, mindful service that ensures fair, impartial, and unbiased policing while embracing diversity.
• Service: Strong partnerships with students, faculty, and staff that prioritize community safety and foster a secure campus culture.
• Accountability: Full ownership of law enforcement duties, dedication to upholding professional standards, and a commitment to continuous improvement.
All offers of employment with Valparaiso University are contingent upon the clear results of a thorough background check. Background checks may include criminal history, motor vehicle reports, prior employment verification, and personal/professional references. If applicable to the position, they will also include credit history. Background checks will be conducted on all final candidates for employment.
To be considered for this position, you must upload:
Cover letter
Resume
List of 3 professional references
Answer all application questions
Please address the cover letter to:
Valparaiso University
Valparaiso, Indiana

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