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University Ombudsman Jobs (NOW HIRING)

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University Ombuds

Chicago, IL · On-site

Completion of the International Ombudsman Association Certification or IOAC Course Foundations of Organizational Ombudsman Practice within six months of the first day of University employment. A ...

Cornell University

Assistant Ombuds

Ithaca, NY · On-site

The Opportunity The University Ombuds Office is seeking an Assistant Ombuds who will act as a conflict resolution practitioner providing assistance to students, staff, and faculty for their Cornell ...

The Pennsylvania State University

The Ombuds Office enhances stakeholder contributions to the university, contributes to the positive operation of units, and promotes a fair and respectful campus environment by working to enhance ...

Harvard University

Ombuds I

Cambridge, MA · Hybrid

The Harvard University Ombuds Office -located in Cambridge and Boston is part of Harvard University Central Administration. The Ombuds Office provides independent dispute resolution services to ...

Harvard University

Ombuds I

Cambridge, MA · On-site

$59/hr

The Harvard University Ombuds Office -located in Cambridge and Boston is part of Harvard University Central Administration. The Ombuds Office provides independent dispute resolution services to ...

SPHS GROUP

Ombudsman

Charleroi, PA · On-site

Provides Ombudsman services to consumers living in nursing facilities, personal care homes ... Tuition discounts with partnering colleges and universities. * Career advancement opportunities.

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How much do university ombudsman jobs pay per year?

As of Jul 27, 2026, the average yearly pay for university ombudsman in the United States is $76,231.00, according to ZipRecruiter salary data. Most workers in this role earn between $50,000.00 and $102,500.00 per year, depending on experience, location, and employer.

Is being an ombudsman a good job?

A university ombudsman is a professional who helps students, faculty, and staff resolve conflicts and address concerns confidentially and informally. The role requires strong communication, problem-solving skills, and knowledge of institutional policies; it often involves a flexible schedule and independent work. Job satisfaction depends on personal interest in conflict resolution and the ability to handle sensitive issues effectively.

What does an ombudsman at a university do?

A university ombudsman serves as an impartial resource who helps students, faculty, and staff resolve conflicts, address concerns, and navigate university policies. They provide confidential, informal assistance and often facilitate communication between parties to promote fair and equitable solutions.

What are some typical challenges a University Ombudsman might face in their daily work?

University Ombudsmen often navigate highly sensitive and complex situations, such as interpersonal disputes, policy misunderstandings, or complaints involving faculty, staff, and students. One common challenge is maintaining strict neutrality and confidentiality while ensuring all parties feel heard and respected. Additionally, balancing multiple cases and educating the campus community about the ombuds office's role can be demanding. However, these challenges also provide opportunities to make a positive impact on campus culture and promote fair, respectful conflict resolution.

What is a University Ombudsman job?

A University Ombudsman is a neutral and confidential resource who assists students, faculty, and staff in resolving conflicts, addressing concerns, and navigating university policies. They provide informal guidance, mediate disputes, and advocate for fair processes without taking sides. The ombudsman ensures confidentiality, unless there is a risk of harm or legal obligation to disclose. Their goal is to promote fairness, improve communication, and foster a positive campus environment.

How do you get a job as a ombudsman?

To become a university ombudsman, candidates typically need a bachelor's degree in a relevant field such as law, conflict resolution, or higher education administration, along with strong communication and problem-solving skills. Relevant experience in student affairs, dispute resolution, or counseling can also be beneficial, and some positions may require a master's degree or certification in conflict management. Gaining familiarity with university policies and maintaining confidentiality are essential for success in this role.

What qualifications does an ombudsman need?

A university ombudsman typically needs a bachelor's degree in a relevant field such as law, conflict resolution, or higher education administration. Experience in dispute resolution, strong communication skills, and knowledge of institutional policies are also important; some roles may prefer or require a master's degree or professional certification in conflict management or ombudsman practices.

What are the key skills and qualifications needed to thrive in the University Ombudsman position, and why are they important?

To thrive as a University Ombudsman, you typically need a background in conflict resolution or mediation, higher education administration, and an advanced degree in a relevant field such as law, psychology, or education. Familiarity with case management systems and formal training in dispute resolution or related certifications, such as from the International Ombudsman Association (IOA), are valuable. Exceptional communication, impartiality, empathy, and active listening are critical soft skills for success in this role. These competencies ensure the ombudsman can effectively mediate sensitive issues, foster trust, and maintain neutrality while supporting fair outcomes within the university community.

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What cities are hiring for University Ombudsman jobs? Cities with the most University Ombudsman job openings:
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University Ombudsman jobs near you
Infographic showing various University Ombudsman job openings in the United States as of July 2026, with employment types broken down into 2% Locum Tenens, 12% Internship, 3% Full Time, 40% Temporary, 42% Contract, and 1% Summer. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $76,231 per year, or $36.6 per hour.
University Ombuds and Director of the University Ombuds Office

University Ombuds and Director of the University Ombuds Office

UNC-Chapel Hill

Chapel Hill, NC

Full-time

Medical, Life, Retirement, PTO

Posted 20 days ago

University Of North Carolina At Chapel Hill rating

7.5

Company rating: 7.5 out of 10

Based on 48 frontline employees who took The Breakroom Quiz

307th of 612 rated colleges and universities

Job description

Posting Information
Department University Ombuds Office-201100 Career Area Human Resources Posting Open Date 07/07/2026 Application Deadline 08/05/2026 Open Until Filled No Position Type Permanent Staff (EHRA NF) Working Title University Ombuds and Director of the University Ombuds Office Appointment Type EHRA Non-Faculty Position Number 01000049 Vacancy ID NF0009877 Full Time/Part Time Full-Time Permanent FTE 1 Hours per week 40 Position Location North Carolina, US Hiring Range Salary dependent upon experience Proposed Start Date 10/05/2026
Position Information
Be a Tar Heel!
A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation's top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn.
One of the best college towns and best places to live in the United States, Chapel Hill has diverse social, cultural, recreation and professional opportunities that span the campus and community.
University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks for numerous retail, restaurant and performing arts discounts, savings on local child care centers and special rates on select campus events. UNC-Chapel Hill offers full-time employees a comprehensive benefits package, paid leave, and a variety of health, life and retirement plans and additional programs that support a healthy work/life balance.
Primary Purpose of Organizational Unit
The Ombuds Office provides a confidential, impartial, informal and independent resource for constructive problem solving, serving all members of the University community (i.e, staff, faculty, students, administrators and postdoctoral scholars.) Consistent with the International Ombuds Association Code of Ethics and Standards of Practice, the University Ombuds Office assists with identifying options for navigating and/or addressing any dispute, issue, conflict, or concern related to an individual's University experience.
The Ombuds Office provides insights and information to campus decision makers to improve campus climate and operations and to make the University an excellent place to work, study, live, and play for everyone. In addition, the Ombuds Office collaborates with other campus entities, when appropriate, and provides capacity-building facilitation services and educational programming.
The Ombuds Office does not replace any formal University process, including any grievance procedure, and the University Ombuds does not participate in formal processes internal or external to the University. The University Ombuds has no authority to establish, change or set aside University rules, policies, or management decisions. The Ombuds Office does not accept notice of complaints on behalf of the University.
The Ombuds Office supports the mission of the University of North Carolina at Chapel Hill and its identity as a proudly public research university, committed to enhancing the quality of life for the people of North Carolina and beyond. The Ombuds Office does not serve the UNC Healthcare System.
The Ombuds Office, like the University itself, supports intellectual freedom and promotes personal integrity, dignity, justice, and values that foster enlightened leadership and constructive interactions among members of the campus community.
Position Summary
The University of North Carolina at Chapel Hill is seeking to fill the position of University Ombuds and Director of the University Ombuds Office (the 'University Ombuds.') This is a full-time EHRA Non-Faculty position. The University Ombuds reports directly to the Chancellor of the University and works across the University to support collaboration, effective communication, and enlightened decision making.
The University Ombuds Office (the 'Ombuds Office') provides a confidential, impartial, informal and independent resource for constructive problem solving, serving all members of the University community (i.e, staff, faculty, students, administrators and postdoctoral scholars.) Consistent with the International Ombuds Association Code of Ethics and Standards of Practice, the Ombuds Office assists with identifying options for navigating and/or addressing any dispute, issue, conflict, or concern related to an individual's University experience.
The University Ombuds provides leadership for the Ombuds Office in carrying out its mission and executing the institutional mandate articulated in the office's charter. The University Ombuds supervises Ombuds Office staff and is responsible for both the day-to-day operations and strategic direction of the Ombuds Office.
More information about the Ombuds Office, including its mission and a charter delineating the office's role, function, and responsibilities, can be found here: https://ombuds.unc.edu.
Minimum Education and Experience Requirements
Relevant post-Baccalaureate degree required (or foreign degree equivalent) with three years or greater of related professional experience; for candidates demonstrating comparable professional backgrounds, will accept a relevant Bachelor's degree (or foreign degree equivalent) and five years or greater of relevant experience in substitution.
Required Qualifications, Competencies, and Experience
Candidates must have:
- a well-developed understanding of the role of an organizational ombuds
- outstanding oral and written communication skills
- a reputation for integrity and sound professional judgment
- the ability to communicate effectively with individuals at all levels of the University, and a commitment to the continuous learning and self-reflection necessary to work effectively with members of a complex organization in an inclusive and respectful manner
- understanding of higher education structures and dynamics
- excellent problem-solving skills and a demonstrated ability to analyze complex scenarios, delineate and articulate issues, and assist in developing and analyzing a range of options and approaches to resolution
- an understanding of conflict resolution and mediation techniques and principles
- an understanding of formal resolution processes and related ethical/legal/risk management concepts
- the ability to maintain strict confidentiality, use discretion and discernment in highly sensitive situations and respond to all individuals with care and concern
- excellent presentation skills and the ability, or willingness to learn, to facilitate group processes
- ability, or willingness to learn, to analyze quantitative and qualitative data and generate statistical and narrative reports
- commitment to leading a team to achieve departmental goals, objectives, and initiatives
- the desire and ability to serve in an exclusively advisory position with no formal authority and minimal need for public acknowledgement
Preferred Qualifications, Competencies, and Experience
- Experience working in and understanding complex organizational environments
- Terminal degree and 5 years of professional experience
Special Physical/Mental Requirements Campus Security Authority Responsibilities

Not Applicable.

Special Instructions Quick Link https://unc.peopleadmin.com/postings/322000
Posting Contact Information
Department Contact Name and Title Karen West, HR and Business Ops. Specialist Department Contact Telephone or Email karen.west@unc.edu Office of Human Resources Contact Information

If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at (919) 843-2300 or send an email to employment@unc.edu
Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status.

Equal Opportunity Employer Statement
The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities.

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About University of North Carolina at Chapel Hill

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The University of North Carolina at Chapel Hill (UNC-Chapel Hill), located in Chapel Hill, NC, US, is renowned for being one of the leading research institutes in the world. Operating within the education industry, this public research university offers a broad range of undergraduate, graduate, and professional programs across various disciplines. UNC-Chapel Hill was chartered in 1789 and has maintained its legacy of academic excellence and innovative research for more than two centuries. The institution operates under the core values of excellence, innovation, engagement, accessibility, diversity, and inclusivity. Their mission is to serve the people of North Carolina and the United States by teaching a diverse community of students to become the next generation of leaders.

Industry

Colleges, universities, and professional schools

Company size

10,000+ Employees

Headquarters location

Chapel Hill, NC, US

Year founded

1789

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