Unit Coordinator Jobs in Boca Raton, FL (NOW HIRING)

Join Cleveland Clinic Weston Hospital's team of caregivers thatremainon the leading edge of technology andeducationwhile consistently providing patient-centered healthcare. As part of Cleveland Clinic's Florida region, Weston Hospital is recognized as one of the top hospitals in the Miami-Fort Lauderdale metro area and Florida. Here, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world.

Cleveland Clinic is the first hospital in the nation to make great customer service a cornerstone of our mission. As a Special Unit Surgery Coordinator, you willbe responsible forall activities related to the successful completion of all scheduled and unscheduled surgeries and procedures, as well as patient admissions and appointments. You will work in conjunction with physicians and other caregivers to prioritize admissions and appointments and maximizeallocatedspace based on medical needs. This role is essential tomaintainingthe organization of thedepartment, allowing caregivers to continue providing the exceptional care our patients deserve and have come to expect fromClevelandClinic.

A caregiver in this position worksMonday through Friday from 8:00am to 5:00pm and will support other Weston locations as needed.

A caregiver who excels in this role will:

• Ensure accuracy of system-wide master patient index through validation and capture of patient demographic data.

• Validate patient physician information andensureaccuratecollection.

• Validate and capture primary,secondaryand tertiary insurance coverage to ensureaccuratebilling.

• Identifypatients in need of financial counseling to ensureappropriate paymentof services.

• Identifyservices out of insurance plan orrequiringreferrals; may informpatientof courses of action.

• Triage appointments are based on diagnosis, patientpreferencesand physician specialty.

• Coordinate services andprovidespecial instructions as requested by patients, internalphysiciansand referring physicians.

• Perform scheduling both intra- and inter-departmentally as requested by physician orders.

• Receive orders and processes asindicatedbythe providerand scheduleaccording to protocol.

• Maximize a department'sallocatedspaces by scheduling all procedures/surgeries.

• Enterappointmentsinto respective programs, both routine and emergency add-on.

• Ensure accuracy of all data includingappropriate CPTcoding and case information (side, equipment, etc.).

• Enter all updates,correctionsand changes to scheduled procedures/surgeries.

• Maintain provider schedules for designatedunit.

• Coordinatemultiple physician schedules.

• Maintainfamiliaritywith allappropriate schedulingfunctions.

• Serve asa liaisonwith the admitting officeregardinghospital reservations, update admissioninformationandcancelreservations.

• Notify patients of their arrival times per area protocols.

• Act as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.)ondaily activity.

• Communicate with all departments to maximize efficiency andexpeditethe admission process.

• Maintain designated space/unit and patient management calendars/ledgersanddepartment data based on area needs.

• Communicate with patients and their families to provide detailed instructions, directions, and resources available.

Minimum qualifications for the ideal future caregiver include:

• High School Diploma or GED

• Two years related experience in an area providing knowledge of medical terminology, including patient registration, patient billing, insuranceprocessingor appointment/OR scheduling OR three years of customer service concierge experience

• Proficiencyin use of Personal Computers (PC) and general knowledge of PC based systems and software

• Knowledge of Microsoft Word and Excel applications

• Working knowledge of computerized appointment/OR scheduling systems, patient billing, insuranceprocessingor other related office functions to coordinate patient access

Preferred qualifications for the ideal future caregiver include:

• In-depth knowledge of medical terminology and/or CPT/ICD coding

• Medical office system experience

Physical Requirements:

• This position requires a mixture of moderate to heavy work as defined in the Employee Health Services Policy.
• Frequent walking, sitting and standing. Frequent use of the phone, computer and fax machines. Frequent pushing, pulling, stooping, kneeling and crouching.
• Ability to work at a fast pace and to prioritize multiple assignments/projects and respond to numerous requests and to work collaboratively with other members of the healthcare team; ability to ensure operational efficiency; ability to problem solve and make decisions; ability to exercise self-control and tolerate stress when dealing with multiple requests and/or conflicting demands from multiple customers.
• Needs minimal sustained direction in assessing needs, carrying out departmental and professional responsibilities; self-starting and self-motivating; working hours may exceed eight (8) hours per day and is based on what is needed to accomplish work at hand.
• Has limited access to the medical record for the purpose of verifying orders in the charts or prescription and to sign off after exam completion.
• In addition, in this position the employee will be limit the PHI disclosed or requested to the amount reasonable necessary to achieve the purpose of the request.
• The disclosures or requests that occur on a routine or recurring basis include every patient's orders need to be verified prior to the exam. The employee makes these disclosures for the purpose of making sure that the correct exam is performed due to the doctors orders as well as signing off that the exam was completed of the request. The disclosures or requests that occur on a routine or recurring basis include Every Radiology patient. The employee makes these disclosures for the purpose of verifying orders in the charts or prescription and to sign.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required for procedures.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.