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Unified Communications Jobs (NOW HIRING)

Vacatia

Unified Communications Engineer

Orlando, FL · On-site

$120 - $175/hr

We're looking for a Unified Communications (UCaaS) Engineer to own and modernize Vacatia's cloud communications ecosystem. This newly created role will be responsible for designing, deploying ...

Peraton

Unified Communications Lead

Honolulu, HI · On-site

$146K - $234K/yr

Responsibilities Peraton is seeking a highly qualified Unified Communications Lead to fill a Key Personnel position in support of the Enterprise Pacific IT C5 Solution (EPICS) effort for United ...

Peraton

Unified Communications Lead

Honolulu, HI

$146K - $234K/yr

Responsibilities Peraton is seeking a highly qualified Unified Communications Lead to fill a Key Personnel position in support of the Enterprise Pacific IT C5 Solution (EPICS) effort for United ...

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How much do unified communications jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for unified communications in the United States is $53.34, according to ZipRecruiter salary data. Most workers in this role earn between $42.79 and $64.66 per hour, depending on experience, location, and employer.

What is unified communications?

Unified Communications (UC) refers to the integration of various communication tools and technologies—such as voice, video, messaging, conferencing, and collaboration platforms—into a single, cohesive system. This allows employees to communicate and collaborate seamlessly across different devices and locations, improving productivity and efficiency. UC solutions often include features like instant messaging, presence information, VoIP, video conferencing, and unified messaging, all accessible from a unified interface. Organizations implement UC to streamline communication, reduce costs, and support remote or hybrid work environments.

What are the key skills and qualifications needed to thrive as a unified communications specialist, and why are they important?

To thrive as a Unified Communications Specialist, you need strong knowledge of networking, VoIP technologies, and telecommunication systems, often supported by a degree in information technology or a related field. Familiarity with platforms such as Microsoft Teams, Cisco Unified Communications Manager, and relevant certifications like Cisco CCNA Collaboration or Microsoft Certified: Teams Administrator Associate is highly valued. Excellent problem-solving abilities, communication skills, and the ability to work collaboratively are essential soft skills for this role. These competencies ensure seamless integration, support, and optimization of communication platforms critical to modern business operations.

What are some common challenges faced by professionals in unified communications roles, and how can they be addressed?

Unified Communications professionals often encounter challenges such as integrating diverse communication platforms, ensuring seamless connectivity, and maintaining system security. These challenges can be addressed by staying current with the latest UC technologies, collaborating closely with IT and security teams, and proactively monitoring systems for potential issues. Regular training and clear documentation also help in troubleshooting and maintaining efficient communication workflows across the organization.

What is the difference between Unified Communications vs Network Administrator?

AspectUnified CommunicationsNetwork Administrator
Required CredentialsCertifications like CCNA, CCNP, or vendor-specific UC certificationsCertifications such as CCNA, CompTIA Network+, or Cisco CCNP
Work EnvironmentOffice or remote, focusing on communication systems and collaboration toolsData centers, server rooms, and network infrastructure environments
Employer & Industry UsageTelecom, IT, and corporate sectors implementing communication solutionsIT departments across various industries managing network infrastructure
Common Search & Comparison IntentUnderstanding roles related to communication systemsManaging and maintaining network infrastructure

Unified Communications specialists focus on integrating communication tools like VoIP, video conferencing, and messaging to enhance collaboration. Network Administrators manage and maintain network infrastructure, ensuring connectivity and security. While both roles require networking knowledge and certifications, their focus areas differ: UC professionals optimize communication systems, whereas Network Administrators oversee overall network health and performance.

More about Unified Communications jobs

What cities are hiring for Unified Communications jobs?

Cities with the most Unified Communications job openings:

What are the most commonly searched types of Unified Communications jobs?

The most popular types of Unified Communications jobs are:

What states have the most Unified Communications jobs?

States with the most job openings for Unified Communications jobs include:

What job categories do people searching Unified Communications jobs look for?

The top searched job categories for Unified Communications jobs are:

Unified Communications jobs near you
Infographic showing various Unified Communications job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 87% Full Time, 10% Part Time, and 2% Contract. Highlights an 91% Physical, 3% Hybrid, and 6% Remote job distribution, with an average salary of $110,951 per year, or $53.3 per hour.

Unified Communications Engineer

Vacatia

Fort Lauderdale, FL • On-site

Full-time

Posted 21 days ago

Job description

Join Vacatia and Build the Future of Enterprise Communications
Location: Fort Lauderdale, FL OR Orlando, FL� Hybrid
About Vacatia
Vacatia is an innovative hospitality company reinventing the vacation ownership experience across discovery, booking, and stay. As our business continues to grow, so does the technology that connects our owners, guests, resort teams, and customer service professionals.
We're looking for a Unified Communications (UCaaS) Engineer to own and modernize Vacatia's cloud communications ecosystem. This newly created role will be responsible for designing, deploying, administering, and optimizing our enterprise Unified Communications as a Service (UCaaS) platforms while supporting contact center operations across corporate offices, resort properties, and remote employees.
This is an opportunity for a hands-on engineer who enjoys building scalable communications infrastructure, integrating cloud platforms, and delivering reliable voice, video, messaging, and collaboration experiences that directly impact both customers and employees.
Why You'll Love Working at Vacatia
Build Something New
Play a key role in establishing the architecture, standards, and operational foundation for Vacatia's enterprise communications environment.
Lead Our UCaaS Evolution
Help modernize legacy telecommunications while expanding cloud-native communications and collaboration platforms across the business.
Improve Every Customer Interaction
Support the technologies behind thousands of customer conversations every day by improving reliability, routing, automation, and user experience.
Own End-to-End Communications
Take ownership of cloud communications platforms, contact center technologies, integrations, vendor management, licensing, and long-term platform strategy.
Collaborate Across the Business
Work closely with IT, Infrastructure, Salesforce, Customer Experience, Product, Operations, Engineering, and executive leadership to deliver enterprise communication solutions that drive business results.
Your Impact
As Vacatia's UCaaS Engineer, you will serve as the technical owner of our enterprise communications environment, ensuring our cloud voice and collaboration platforms are secure, scalable, highly available, and optimized for exceptional customer and employee experiences.
Unified Communications Administration
  • Administer, configure, and optimize enterprise UCaaS platforms including Dialpad, RingCentral, Microsoft Teams Phone, Zoom Phone, Amazon Connect, and future cloud communication technologies.
  • Manage user provisioning, licensing, softphone deployment, device configuration, and communications lifecycle management.
  • Support enterprise collaboration capabilities including voice, video, messaging, conferencing, and mobility.

Call Architecture & Contact Center Design
  • Design and maintain enterprise call flows, IVRs, auto attendants, hunt groups, call queues, routing logic, voicemail, and emergency (E911) configurations.
  • Optimize customer routing strategies to improve service levels and customer experience.
  • Partner with Customer Service and Salesforce teams to enhance agent workflows, Service Cloud Voice capabilities, and contact center performance.

Communications Integrations
  • Integrate UCaaS platforms with Salesforce, CRM systems, help desk platforms, Microsoft 365, Google Workspace, and other enterprise applications.
  • Support API-based integrations and automation initiatives that improve operational efficiency and customer engagement.
  • Collaborate with Product and Engineering teams on future communications innovations.

Network Performance & Voice Reliability
  • Partner with Infrastructure teams to ensure network readiness for voice and video communications through QoS, bandwidth optimization, latency management, and troubleshooting.
  • Monitor communications health, platform performance, SIP connectivity, and voice quality.
  • Support business continuity, disaster recovery planning, and high availability across enterprise communications.

Telecommunications & Vendor Management
  • Manage carrier relationships, SIP trunking, PSTN connectivity, DID inventory, number porting, telecommunications contracts, licensing, and vendor performance.
  • Monitor SLAs, optimize licensing costs, and recommend improvements to reduce operational expenses while increasing reliability.
  • Lead technology lifecycle planning and future communications platform enhancements.

Security & Governance
  • Implement communications security best practices including SIP security, fraud prevention, call recording compliance, access controls, and governance standards.
  • Ensure enterprise voice infrastructure meets organizational security and compliance requirements.

Innovation & Continuous Improvement
  • Evaluate emerging UCaaS, CCaaS, Voice AI, intelligent routing, and conversational AI technologies.
  • Develop standards, documentation, operational procedures, and scalable architecture to support Vacatia's continued growth.
  • Recommend new technologies that improve customer experience, employee productivity, and operational efficiency.

What You Bring
  • 5+ years of experience administering Unified Communications (UCaaS), telecommunications, enterprise voice, or cloud communications environments.
  • Hands-on experience with one or more platforms such as Dialpad, RingCentral, Microsoft Teams Phone, Zoom Phone, Amazon Connect, or similar cloud communications solutions.
  • Strong understanding of call routing, IVRs, auto attendants, hunt groups, call queues, SIP trunking, PSTN connectivity, DID management, and enterprise voice architecture.
  • Experience integrating communications platforms with Salesforce, Microsoft 365, Google Workspace, Zendesk, HubSpot, or other enterprise business systems.
  • Solid understanding of networking fundamentals including QoS, DNS, DHCP, VLANs, bandwidth planning, latency, packet loss, and voice quality optimization.
  • Experience provisioning users, managing licensing, hardware deployment, softphones, IP phones, headsets, conference room systems, and enterprise communications devices.
  • Experience managing telecommunications vendors, cloud providers, carrier relationships, licensing, and service level agreements.
  • Knowledge of voice security, communications governance, business continuity, and telecommunications compliance.
  • Strong troubleshooting skills with the ability to diagnose issues across cloud platforms, networking, integrations, and endpoint devices.
  • Excellent communication and collaboration skills with the ability to work effectively across technical and business teams.
  • A builder's mindset with a passion for creating scalable systems, operational standards, and long-term communications strategies.

Preferred Qualifications
  • Experience supporting hospitality, travel, healthcare, retail, or other multi-site enterprise organizations.
  • Experience with Amazon Connect, Salesforce Service Cloud Voice, or other CCaaS platforms.
  • Familiarity with AWS networking and cloud infrastructure supporting communications platforms.
  • Experience implementing Voice AI, conversational AI, intelligent IVRs, or automation technologies.
  • Experience integrating workforce management (WFM), quality management, analytics, or reporting platforms.
  • Knowledge of SD-WAN, enterprise networking, distributed communications infrastructure, or session border controllers.
  • Experience with scripting or automation using Python, PowerShell, Node.js, or AWS Lambda.
  • Familiarity with IT service management platforms such as Jira Service Management or ServiceNow.
  • Industry certifications related to UCaaS, CCaaS, Microsoft Teams Voice, RingCentral, AWS, Cisco, or telecommunications.

Join Us
Join Vacatia and help build the communications platforms that power exceptional customer experiences across one of hospitality's most innovative technology organizations. As our Unified Communications (UCaaS) Engineer, you'll own the cloud communications ecosystem that connects our owners, guests, resort teams, contact center agents, and corporate employees. You'll have the opportunity to modernize enterprise communications, influence future technology strategy, and deliver scalable solutions that make a measurable impact across the business.

Apply