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Underdog Fantasy Customer Support Jobs (NOW HIRING)

Underdog

Senior Software Engineer, Exchange

OR · Remote

$160K - $240K/yr

... Underdog to hold a high bar on performance and availability for customers that expect both. * We ... Background in sports, fantasy, or gaming. * Proven experience building highly available, high ...

Sleeper

Customer Success Associate (Night Shift)

Sleeper Picks On the customer support team, you will focus specifically on the Sleeper Picks product. Sleeper Picks is a lighter, more simplified variant of traditional Daily Fantasy Sports ("DFS ...

Underdog

Senior Accounting Associate

OR · Remote

$100K - $120K/yr

... of Underdog's regulated financial services businesses, including our newly licensed Futures ... Support daily capital, liquidity, and customer fund reporting processes and related reconciliations

Fantasy Springs Resort Casino

DEALER P/T

Indio, CA · On-site

Deals assigned card games according to CBMI/Fantasy Springs Casino rules and regulations. Ensures ... Customer Service - Consistently delivers service which meets the company standards and mission ...

PrizePicks

Promotions Manager

Atlanta, GA · On-site +1

$95K - $120K/yr

As the leading platform for Daily Fantasy Sports, we cover a diverse range of sports leagues ... Work closely with CRM, Marketing, and Customer Support teams to ensure consistency in messaging and ...

Fantasy Springs Resort Casino

DEALER P/T

Indio, CA · On-site

Deals assigned card games according to CBMI/Fantasy Springs Casino rules and regulations. Ensures ... Customer Service - Consistently delivers service which meets the company standards and mission ...

Fantasy Springs Resort Casino

DEALER P/T

Indio, CA · On-site

Deals assigned card games according to CBMI/Fantasy Springs Casino rules and regulations. Ensures ... Customer Service - Consistently delivers service which meets the company standards and mission ...

Fantasy Springs Resort Casino

BELL PERSON

Indio, CA · On-site

$12.25 - $16.75/hr

The Bell Person offers support, knowledge, and assistance as needed in all areas of customer ... Customer Service - Fantasy Springs Resort Casino is an organization in the hospitality industry. As ...

Fantasy Springs Resort Casino

BELL PERSON

Indio, CA · On-site

$12.25 - $16.75/hr

The Bell Person offers support, knowledge, and assistance as needed in all areas of customer ... Customer Service - Fantasy Springs Resort Casino is an organization in the hospitality industry. As ...

Fliff

Promotions Strategy Manager

Austin, TX

As Fliff continues to expand across sportsbook, daily fantasy sports, social gaming, and future ... Design customer incentive strategies that support acquisition, engagement, retention, reactivation ...

Fantasy Springs Resort Casino

RESERVATIONIST

Indio, CA

$17.50 - $22.75/hr

Customer Service - Fantasy Springs Resort Casino is a hospitality organization. As such, the ... Organizational Support - Follows the organization's policies and procedures. Performs job functions ...

Fantasy Springs Resort Casino

RESERVATIONIST

Indio, CA · On-site

$17.50 - $22.75/hr

Customer Service - Fantasy Springs Resort Casino is a hospitality organization. As such, the ... Organizational Support - Follows the organization's policies and procedures. Performs job functions ...

Fantasy Springs Resort Casino

BELL PERSON

Indio, CA · On-site

$12.25 - $16.75/hr

The Bell Person offers support, knowledge, and assistance as needed in all areas of customer ... Customer Service - Fantasy Springs Resort Casino is an organization in the hospitality industry. As ...

Fantasy Springs Resort Casino

HOTEL FRONT DESK

Indio, CA

$14.50 - $18.50/hr

The Front Desk Agents provide support, knowledge, and assistance as needed in all areas of customer ... Customer Service - Fantasy Springs Resort Casino is an organization in the hospitality industry. As ...

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All JobsUnderdog Fantasy Customer Support Jobs

Underdog Fantasy Customer Support information

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$12

$19

$28

How much do underdog fantasy customer support jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for underdog fantasy customer support in the United States is $19.20, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $20.91 per hour, depending on experience, location, and employer.

What is an Underdog Fantasy Customer Support job?

An Underdog Fantasy Customer Support job involves assisting users with inquiries, troubleshooting account or app issues, and providing guidance on fantasy sports contests. Support representatives communicate through chat, email, or phone to ensure a smooth user experience. They help resolve issues related to deposits, withdrawals, scoring, and contest rules while maintaining excellent customer service.

What are the primary challenges faced by Underdog Fantasy Customer Support representatives, and how is support provided to navigate them?

Underdog Fantasy Customer Support representatives often encounter challenges such as resolving account issues, clarifying game rules, and addressing time-sensitive technical inquiries during peak times like major sports events. To navigate these situations, team members receive comprehensive training and have access to a robust knowledge base, regular coaching sessions, and continuous technical support. Collaboration is highly encouraged, with daily team check-ins and open channels for sharing insights and best practices. This supportive environment helps representatives stay up-to-date on platform updates and ensures consistent, high-quality service for users.

What are the key skills and qualifications needed to thrive in the Underdog Fantasy Customer Support position, and why are they important?

To thrive as an Underdog Fantasy Customer Support representative, you need strong communication skills, problem-solving abilities, and a solid understanding of fantasy sports and customer service best practices. Familiarity with customer support platforms such as Zendesk or Intercom, as well as basic troubleshooting knowledge for web and mobile applications, is typically required. Exceptional patience, active listening, and the ability to remain calm under pressure are standout soft skills in this role. These attributes are crucial for delivering timely, accurate support and maintaining a positive user experience in a fast-paced, user-focused environment.

More about Underdog Fantasy Customer Support jobs
What cities are hiring for Underdog Fantasy Customer Support jobs? Cities with the most Underdog Fantasy Customer Support job openings:
What are the most commonly searched types of Underdog Fantasy Customer Support jobs? The most popular types of Underdog Fantasy Customer Support jobs are:
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Underdog Fantasy Customer Support jobs near you
Infographic showing various Underdog Fantasy Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,926 per year, or $19.2 per hour.
Product Marketing Manager - Full-Time/Contract

Product Marketing Manager - Full-Time/Contract

Underdog

OR • Remote

$100/hr

Other

Posted 9 days ago

Job description

About the role

Underdog is looking for a Product Marketing Manager to help drive how we bring new products, features, and sport tentpole moments to life for our users. This role sits at the intersection of product, growth, and creative, owning positioning, launch strategy, and lifecycle marketing across our fantasy sports and prediction market offerings.

You'll partner closely with Product, Data, Creative, and Growth teams to turn what we build into stories and campaigns that drive adoption, engagement, and retention. This is a high-visibility role for someone who is genuinely obsessed with sports and understands the fantasy sports / prediction market space from the inside.

  • Develop go-to-market strategy, messaging, and positioning for new products and features, from internal betas through full-scale launch
  • Lead marketing strategy around major sport moments (NFL kickoff, March Madness, MLB Opening Day, etc.), coordinating timing, messaging, and channel strategy to maximize impact
  • Design and execute campaigns that drive awareness and habitual use of existing features, working with lifecycle/CRM to build the right nudges at the right moments
  • Act as the connective tissue between Product, Data/Analytics, Creative, Growth, Promo, and Comms, ensuring marketing plans are grounded in user insight and business priorities
  • Build and manage launch plans and campaign briefs, including audience segmentation, messaging frameworks, and success metrics
  • Partner with Product on roadmap input, ensuring marketing considerations (naming, positioning, timing) are baked in early
  • Collaborate with Creative on assets that reflect Underdog's brand voice and resonate with sports fans and bettors
  • Work with Data/Analytics to define KPIs, measure campaign performance, and translate results into next steps
  • Stay ahead of the sports calendar and prediction market/fantasy landscape to anticipate opportunities and competitive moves
  • Partner with Promo to align product launches and tentpole campaigns with promotional offers, incentive structures, and timing
  • Represent the voice of the user in product and marketing conversations, you know what makes a fantasy/prediction market player tick
Who you are
  • 6+ years of marketing experience, with a track record in product marketing, growth marketing, or lifecycle marketing
  • Genuine sports interest and fluency, you follow multiple sports closely and understand fan/bettor behavior and culture
  • Fantasy sports and/or prediction market experience is a must, whether from working in the industry, or as a deeply engaged player/user who understands the mechanics, terminology, and what drives engagement
  • Strong project management skills, comfortable owning multiple launches/campaigns simultaneously with tight sport-calendar deadlines
  • Experience translating data and user insights into marketing strategy
  • Excellent written and verbal communication; able to flex tone across channels and audiences
  • Comfortable operating cross-functionally in a fast-moving, deadline-driven environment
Even Better If You Have
  • Experience marketing regulated products (sports betting, DFS, or similar)
  • Familiarity with tools like Amplitude, Intercom, or AppsFlyer
  • A personal history of playing fantasy sports or prediction markets competitively

Our target hourly rate for this position is $100hour. The starting rate will depend on a number of factors including the candidate's skills and experience, among other things.

#LI-REMOTE

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