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Remote Underdog Fantasy Customer Support Jobs (NOW HIRING)

Underdog

Senior Software Engineer, Exchange

OR · Remote

$160K - $240K/yr

... Underdog to hold a high bar on performance and availability for customers that expect both. * We ... Background in sports, fantasy, or gaming. * Proven experience building highly available, high ...

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Remote Underdog Fantasy Customer Support information

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$12

$20

$28

How much do remote underdog fantasy customer support jobs pay per hour?

As of Jul 17, 2026, the average hourly pay for remote underdog fantasy customer support in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Remote Underdog Fantasy Customer Support vs Remote DraftKings Customer Support?

AspectRemote Underdog Fantasy Customer SupportRemote DraftKings Customer Support
Required CredentialsCustomer service experience, basic industry knowledgeCustomer service experience, basic industry knowledge
Work EnvironmentRemote, flexible hours, customer-focusedRemote, flexible hours, customer-focused
Employer & Industry UsageFantasy sports platforms, online gamingSports betting, daily fantasy sports
Search & Comparison IntentCustomer support roles in fantasy sportsCustomer support in sports betting

Both roles involve remote customer support in the fantasy sports and online gaming industry, requiring similar skills and credentials. The main difference lies in the specific platform—Underdog Fantasy versus DraftKings—each with unique products and customer bases. Understanding these distinctions helps job seekers target the right support roles within the industry.

How to get hired at Underdog Fantasy?

To get hired as a Remote Underdog Fantasy Customer Support representative, candidates should have strong communication skills, experience in customer service, and familiarity with fantasy sports platforms. Applying through the company's careers page or job boards, and demonstrating relevant skills and remote work readiness, can improve chances of being hired.

Is Underdog Fantasy a good company to work for?

As a remote customer support representative for Underdog Fantasy, the company offers a flexible work environment with opportunities to assist users in a fast-paced industry. Employee reviews indicate that the company provides remote work benefits and values communication skills, though experiences may vary. It is advisable to research current employee feedback for a comprehensive view.

What are Remote Underdog Fantasy Customer Support representatives?

Remote Underdog Fantasy Customer Support representatives are professionals who assist users of the Underdog Fantasy platform with account issues, gameplay questions, technical problems, and general inquiries. They work remotely, often communicating with customers via email, chat, or phone, to provide timely and effective support. Their goal is to ensure a positive user experience by resolving issues, answering questions about fantasy games, and helping with deposits, withdrawals, and account management. These representatives are knowledgeable about the Underdog Fantasy platform and its rules, and they play a vital role in maintaining customer satisfaction.

What are some common challenges faced by remote Underdog Fantasy Customer Support representatives, and how can they be managed?

Remote Underdog Fantasy Customer Support representatives often encounter challenges like managing high volumes of support tickets during peak sports seasons and adapting to rapidly changing product updates. Staying organized and communicating proactively with team members through digital collaboration tools helps address these challenges. Additionally, maintaining a strong understanding of platform features and frequently asked questions ensures customer issues are resolved efficiently. Regular training sessions and close collaboration with product and engineering teams also support successful remote work.

Can customer service jobs be remote?

Customer service jobs, including roles like Remote Underdog Fantasy Customer Support, are often available as remote positions. These jobs typically require communication skills, familiarity with customer support tools, and the ability to work independently from a home environment.

How much do Underdog employees make?

Underdog Fantasy customer support employees typically earn hourly wages that range from minimum wage to around $15-$20 per hour, depending on experience and location. Compensation may also include bonuses or incentives, and the role often requires strong communication skills and familiarity with customer service tools.

What are the key skills and qualifications needed to thrive as a Remote Underdog Fantasy Customer Support representative, and why are they important?

To thrive as a Remote Underdog Fantasy Customer Support representative, you need strong communication skills, problem-solving abilities, and familiarity with fantasy sports platforms or customer service, often supported by a high school diploma or higher. Proficiency in customer support software like Zendesk, live chat tools, and CRM systems is commonly required. Excellent listening skills, patience, and the ability to remain calm under pressure help deliver outstanding service and resolve user issues effectively. These skills are crucial for ensuring customer satisfaction, building brand loyalty, and efficiently managing user inquiries in a remote environment.
More about Remote Underdog Fantasy Customer Support jobs
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Remote Underdog Fantasy Customer Support jobs near you
Senior Associate, Strategy & Corporate Development

Senior Associate, Strategy & Corporate Development

Underdog

OR • Remote

$128K - $150K/yr

Other

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Job description

About the role
  • Lead high-impact strategic initiatives across Underdog's core business lines - including prediction markets and fantasy sports - translating ambiguous problems into clear recommendations for senior leadership
  • Build and maintain financial models supporting high-stakes strategic and commercial decisions, including complex multi-party transactions and partnership structures
  • Conduct rigorous analysis of market trends, competitor positioning, and customer behavior to surface actionable insights and inform long-range planning
  • Own the development of strategic roadmaps, defining short- and long-term objectives and metrics to track progress against them
  • Serve as a connective tissue between business units, synthesizing cross-functional inputs and ensuring alignment across product, finance, marketing, and operations
  • Prepare board-level and executive-facing materials that distill complex analysis and trends into clear narratives
  • Identify and evaluate new business opportunities, partnerships, and adjacencies that align with Underdog's growth strategy
Who you are
  • 3-6 years of experience in strategy consulting, investment banking, or corporate strategy, with demonstrated ability to work independently on high-stakes projects with executive stakeholders.
  • Exceptional financial modeling skills; comfortable building models from scratch and pressure-testing assumptions across internal and external data sets
  • Strong analytical and structured thinking, with a track record of turning data into decisions
  • Polished communicator who can influence at all levels - from analyst to C-suite - in both written and verbal formats
  • Excel at operating in fast-moving, ambiguous environments where priorities shift and resourcefulness matters
  • Genuine passion for sports and the evolving consumer and prediction market landscape
Even better if you have
  • Experience working on complex, multi-stakeholder deals and/or partnerships
  • Background in prediction markets, capital markets, fantasy sports, sports betting, or adjacent consumer tech
  • Experience operating in or analyzing rapidly evolving regulatory or consumer landscapes

Our target starting base salary range for this position is between $128,000 and $150,000, plus target equity. The starting base salary will depend on a number of factors including the candidate's skills and experience, among other things.

What we can offer you
  • Unlimited PTO for full-time employees (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
  • 16 weeks of fully paid parental leave
  • Home office stipend
  • A connected virtual-first culture with a highly engaged distributed workforce
  • 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents

#LI-REMOTE

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