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Remote Underdog Fantasy Customer Support Jobs (NOW HIRING)

Underdog

Tax Manager

OR · On-site +1

$128K - $160K/yr

As Underdog's first dedicated tax hire, you will own and scale the company's tax function across ... state fantasy sports tax filings, customer tax information reporting, and equity-related tax ...

Underdog

Senior Software Engineer - Exchange

OR · Remote

$160K - $240K/yr

... Underdog to hold a high bar on performance and availability for customers that expect both. * We ... Background in sports, fantasy, or gaming. * Proven experience building highly available, high ...

Essence Journey

Remote Customer Support Associate

$18 - $24.50/hr

Remote Customer Support Associate Deerfield Beach, Florida, United States Job Openings Remote Customer Support Associate About the Job Remote Customer Support Associate About the Role: We are seeking ...

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Remote Underdog Fantasy Customer Support information

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How much do remote underdog fantasy customer support jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote underdog fantasy customer support in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is the difference between Remote Underdog Fantasy Customer Support vs Remote DraftKings Customer Support?

AspectRemote Underdog Fantasy Customer SupportRemote DraftKings Customer Support
Required CredentialsCustomer service experience, basic industry knowledgeCustomer service experience, basic industry knowledge
Work EnvironmentRemote, flexible hours, customer-focusedRemote, flexible hours, customer-focused
Employer & Industry UsageFantasy sports platforms, online gamingSports betting, daily fantasy sports
Search & Comparison IntentCustomer support roles in fantasy sportsCustomer support in sports betting

Both roles involve remote customer support in the fantasy sports and online gaming industry, requiring similar skills and credentials. The main difference lies in the specific platform—Underdog Fantasy versus DraftKings—each with unique products and customer bases. Understanding these distinctions helps job seekers target the right support roles within the industry.

What is a remote Underdog Fantasy Customer Support representative?

Remote Underdog Fantasy Customer Support representatives are professionals who assist users of the Underdog Fantasy platform with account issues, gameplay questions, technical problems, and general inquiries. They work remotely, often communicating with customers via email, chat, or phone, to provide timely and effective support. Their goal is to ensure a positive user experience by resolving issues, answering questions about fantasy games, and helping with deposits, withdrawals, and account management. These representatives are knowledgeable about the Underdog Fantasy platform and its rules, and they play a vital role in maintaining customer satisfaction.

What are common challenges faced by remote Underdog Fantasy Customer Support representatives, and how can they be managed?

Remote Underdog Fantasy Customer Support representatives often encounter challenges like managing high volumes of support tickets during peak sports seasons and adapting to rapidly changing product updates. Staying organized and communicating proactively with team members through digital collaboration tools helps address these challenges. Additionally, maintaining a strong understanding of platform features and frequently asked questions ensures customer issues are resolved efficiently. Regular training sessions and close collaboration with product and engineering teams also support successful remote work.

What skills and qualifications are needed to thrive as a remote Underdog Fantasy Customer Support representative?

To thrive as a Remote Underdog Fantasy Customer Support representative, you need strong communication skills, problem-solving abilities, and familiarity with fantasy sports platforms or customer service, often supported by a high school diploma or higher. Proficiency in customer support software like Zendesk, live chat tools, and CRM systems is commonly required. Excellent listening skills, patience, and the ability to remain calm under pressure help deliver outstanding service and resolve user issues effectively. These skills are crucial for ensuring customer satisfaction, building brand loyalty, and efficiently managing user inquiries in a remote environment.
More about Remote Underdog Fantasy Customer Support jobs
What cities are hiring for Remote Underdog Fantasy Customer Support jobs? Cities with the most Remote Underdog Fantasy Customer Support job openings:
What are the most commonly searched types of Underdog Fantasy Customer Support jobs? The most popular types of Underdog Fantasy Customer Support jobs are:
What states have the most Remote Underdog Fantasy Customer Support jobs? States with the most job openings for Remote Underdog Fantasy Customer Support jobs include:
What job categories do people searching Remote Underdog Fantasy Customer Support jobs look for? The top searched job categories for Remote Underdog Fantasy Customer Support jobs are:
Remote Underdog Fantasy Customer Support jobs near you
Infographic showing various Remote Underdog Fantasy Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Product Marketing Manager - Full-Time/Contract

Underdog

OR • Remote

$100/hr

Other

Posted 21 days ago

Job description

About the role

Underdog is looking for a Product Marketing Manager to help drive how we bring new products, features, and sport tentpole moments to life for our users. This role sits at the intersection of product, growth, and creative, owning positioning, launch strategy, and lifecycle marketing across our fantasy sports and prediction market offerings.

You'll partner closely with Product, Data, Creative, and Growth teams to turn what we build into stories and campaigns that drive adoption, engagement, and retention. This is a high-visibility role for someone who is genuinely obsessed with sports and understands the fantasy sports / prediction market space from the inside.

  • Develop go-to-market strategy, messaging, and positioning for new products and features, from internal betas through full-scale launch
  • Lead marketing strategy around major sport moments (NFL kickoff, March Madness, MLB Opening Day, etc.), coordinating timing, messaging, and channel strategy to maximize impact
  • Design and execute campaigns that drive awareness and habitual use of existing features, working with lifecycle/CRM to build the right nudges at the right moments
  • Act as the connective tissue between Product, Data/Analytics, Creative, Growth, Promo, and Comms, ensuring marketing plans are grounded in user insight and business priorities
  • Build and manage launch plans and campaign briefs, including audience segmentation, messaging frameworks, and success metrics
  • Partner with Product on roadmap input, ensuring marketing considerations (naming, positioning, timing) are baked in early
  • Collaborate with Creative on assets that reflect Underdog's brand voice and resonate with sports fans and bettors
  • Work with Data/Analytics to define KPIs, measure campaign performance, and translate results into next steps
  • Stay ahead of the sports calendar and prediction market/fantasy landscape to anticipate opportunities and competitive moves
  • Partner with Promo to align product launches and tentpole campaigns with promotional offers, incentive structures, and timing
  • Represent the voice of the user in product and marketing conversations, you know what makes a fantasy/prediction market player tick
Who you are
  • 6+ years of marketing experience, with a track record in product marketing, growth marketing, or lifecycle marketing
  • Genuine sports interest and fluency, you follow multiple sports closely and understand fan/bettor behavior and culture
  • Fantasy sports and/or prediction market experience is a must, whether from working in the industry, or as a deeply engaged player/user who understands the mechanics, terminology, and what drives engagement
  • Strong project management skills, comfortable owning multiple launches/campaigns simultaneously with tight sport-calendar deadlines
  • Experience translating data and user insights into marketing strategy
  • Excellent written and verbal communication; able to flex tone across channels and audiences
  • Comfortable operating cross-functionally in a fast-moving, deadline-driven environment
Even Better If You Have
  • Experience marketing regulated products (sports betting, DFS, or similar)
  • Familiarity with tools like Amplitude, Intercom, or AppsFlyer
  • A personal history of playing fantasy sports or prediction markets competitively

Our target hourly rate for this position is $100hour. The starting rate will depend on a number of factors including the candidate's skills and experience, among other things.

#LI-REMOTE

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