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Remote Underdog Fantasy Customer Support Jobs (NOW HIRING)

Tax Manager

OR · On-site +1

$128K - $160K/yr

As Underdog's first dedicated tax hire, you will own and scale the company's tax function across ... state fantasy sports tax filings, customer tax information reporting, and equity-related tax ...

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Remote Underdog Fantasy Customer Support information

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How much do remote underdog fantasy customer support jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for remote underdog fantasy customer support in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What is a remote Underdog Fantasy Customer Support representative?

Remote Underdog Fantasy Customer Support representatives are professionals who assist users of the Underdog Fantasy platform with account issues, gameplay questions, technical problems, and general inquiries. They work remotely, often communicating with customers via email, chat, or phone, to provide timely and effective support. Their goal is to ensure a positive user experience by resolving issues, answering questions about fantasy games, and helping with deposits, withdrawals, and account management. These representatives are knowledgeable about the Underdog Fantasy platform and its rules, and they play a vital role in maintaining customer satisfaction.

What skills and qualifications are needed to thrive as a remote Underdog Fantasy Customer Support representative?

To thrive as a Remote Underdog Fantasy Customer Support representative, you need strong communication skills, problem-solving abilities, and familiarity with fantasy sports platforms or customer service, often supported by a high school diploma or higher. Proficiency in customer support software like Zendesk, live chat tools, and CRM systems is commonly required. Excellent listening skills, patience, and the ability to remain calm under pressure help deliver outstanding service and resolve user issues effectively. These skills are crucial for ensuring customer satisfaction, building brand loyalty, and efficiently managing user inquiries in a remote environment.

What are common challenges faced by remote Underdog Fantasy Customer Support representatives, and how can they be managed?

Remote Underdog Fantasy Customer Support representatives often encounter challenges like managing high volumes of support tickets during peak sports seasons and adapting to rapidly changing product updates. Staying organized and communicating proactively with team members through digital collaboration tools helps address these challenges. Additionally, maintaining a strong understanding of platform features and frequently asked questions ensures customer issues are resolved efficiently. Regular training sessions and close collaboration with product and engineering teams also support successful remote work.

What is the difference between Remote Underdog Fantasy Customer Support vs Remote DraftKings Customer Support?

AspectRemote Underdog Fantasy Customer SupportRemote DraftKings Customer Support
Required CredentialsCustomer service experience, basic industry knowledgeCustomer service experience, basic industry knowledge
Work EnvironmentRemote, flexible hours, customer-focusedRemote, flexible hours, customer-focused
Employer & Industry UsageFantasy sports platforms, online gamingSports betting, daily fantasy sports
Search & Comparison IntentCustomer support roles in fantasy sportsCustomer support in sports betting

Both roles involve remote customer support in the fantasy sports and online gaming industry, requiring similar skills and credentials. The main difference lies in the specific platform—Underdog Fantasy versus DraftKings—each with unique products and customer bases. Understanding these distinctions helps job seekers target the right support roles within the industry.

More about Remote Underdog Fantasy Customer Support jobs

What cities are hiring for Remote Underdog Fantasy Customer Support jobs?

Cities with the most Remote Underdog Fantasy Customer Support job openings:

What are the most commonly searched types of Underdog Fantasy Customer Support jobs?

The most popular types of Underdog Fantasy Customer Support jobs are:

What states have the most Remote Underdog Fantasy Customer Support jobs?

States with the most job openings for Remote Underdog Fantasy Customer Support jobs include:

Infographic showing various Remote Underdog Fantasy Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Tax Manager

Underdog

OR • On-site, Remote

$128K - $160K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired 3 days ago. Applications are no longer accepted.


Job description

What you'll do:

As Underdog's first dedicated tax hire, you will own and scale the company's tax function across our diverse and evolving business. You will oversee external tax advisors while taking direct ownership of key filings, calculations, and processes performed in-house. You will manage tax compliance and reporting and partner cross-functionally to incorporate tax requirements into Underdog's products, systems, and operations.

  • Own Underdog's overall tax function and serve as the primary internal resource for tax matters across the business
  • Manage federal, state, and local income tax compliance, including coordinating with outside preparers, reviewing filings, and ensuring timely and accurate submissions
  • Directly oversee and prepare key in-house filings and reporting, including state fantasy sports tax filings, customer tax information reporting, and equity-related tax reporting 
  • Lead the company's approach to tax information reporting for prediction market customers as applicable requirements and products evolve
  • Partner with Product, Engineering, and Data to develop and maintain customer-facing tax capabilities and validate the completeness and accuracy of tax calculations and reporting
  • Coordinate the annual tax provision process under ASC 740, serving as the primary liaison with external tax advisors and auditors 
  • Coordinate the company's R&D tax credit analysis and support the collection and documentation of qualifying activities and expenses
  • Research and communicate the tax implications of new products, markets, and business initiatives in partnership with external advisors and internal stakeholders 
  • Build scalable tax processes, documentation, reconciliations, and internal controls that can grow with the business
  • Monitor changes in tax law and information-reporting requirements and proactively identify risks, opportunities, and operational impacts
  • Manage relationships with external tax advisors, auditors, and tax authorities
Who you are:
  • 5+ years of progressive tax experience, ideally including experience in public accounting and an in-house corporate tax environment
  • CPA with a strong technical foundation in federal and state income tax; Big Four experience is strongly preferred
  • A versatile tax professional comfortable working across a broad range of tax matters, including income tax, industry-specific taxes, and customer information reporting
  • Comfortable overseeing outside advisors while remaining hands-on and accountable for the underlying work
  • Experienced in reviewing complex datasets, reconciling tax calculations, and identifying data or process issues
  • Able to collaborate with cross-functional stakeholders on tax-related business and product needs 
  • Skilled at translating complex tax requirements into clear operational and technical requirements for non-tax stakeholders
  • Comfortable being the only tax professional in the room, without a large internal team or established playbook to rely on
  • Detail-oriented and pragmatic, with sound judgment about risk and what to prioritize in a fast-moving environment
  • Able to manage multiple deadlines and competing priorities without dropping the ball
  • Excited to build systems and improve processes, not simply administer existing ones
Bonus points if you have:
  • Experience at a high-growth startup or as part of a lean finance team
  • Experience in fantasy sports, gaming, fintech, financial services, prediction markets, or another highly regulated industry
  • Significant multistate tax and nexus experience
  • Experience with high-volume customer or payee information reporting
  • Experience partnering with technical teams to build tax calculations or customer-facing tax products
  • Experience with equity compensation tax matters, including ISOs, NSOs, RSUs, Forms 3921, and Section 83(b) elections
  • Familiarity with R&D tax credits and the related documentation requirements
  • Experience implementing tax software, data workflows, or other tax infrastructure

Our target starting base salary range for this position is between $128,000 and $160,000, plus target equity. Final compensation will be determined based on a variety of factors including relevant experience, skills and expertise, interview performance, and other market considerations.

What we can offer you:
  • Unlimited PTO for full-time employees (we're extremely flexible with the exception of the first few weeks before and into the NFL season)
  • 16 weeks of fully paid parental leave
  • Home office stipend
  • A virtual-first culture, but we come together a few times per year in person for offsites, trainings, hackathons, and more
  • Slack reactions for every occasion
  • 401k with up to 5% employer match
  • Company paid health, dental, vision plan options for employees and dependents, FSA, and more
  • Opportunity to celebrate your favorite sports teams through local meetups and company-sponsored events
  • Claude and ChatGPT enterprise accounts

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