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Sealed Air Corporation

Cushioning TSR (Miami)

Miami, FL · On-site

$71.70K - $103.04K/yr

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply ...

Casino Arizona

BARTENDER (PT) | TSR

Scottsdale, AZ · On-site

Job Title: Bartender (Part-Time) Shift: Varied shifts (Day/Swing) Location: Talking Stick Resort Department: Food & Beverage Reports To: Beverage Supervisor Summary The Bartender mixes and serves ...

Sealed Air Corporation

Cushioning TSR (Miami)

Miami, FL

$71.70K - $103.04K/yr

Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e-commerce and digital connectivity, and help create a global supply ...

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How much do tsr jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for tsr in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Representative (TSR), and why are they important?

To thrive as a Technical Support Representative, you need strong problem-solving skills, technical knowledge relevant to the supported products, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop software, and CRM platforms is often required, along with certifications like CompTIA A+ being advantageous. Excellent communication, patience, and active listening are standout soft skills for building rapport and resolving customer issues efficiently. These skills and qualities ensure timely, effective support that enhances customer satisfaction and maintains company reputation.

How does a TSR (Technical Support Representative) typically handle challenging customer interactions, and what support is available from the team?

As a Technical Support Representative, handling difficult customer interactions is a common part of the role. TSRs are trained to remain calm, listen actively, and use troubleshooting skills to resolve issues efficiently. Most organizations provide escalation protocols, so you can seek guidance from senior team members or supervisors when needed. Regular team meetings and knowledge-sharing sessions further support TSRs by keeping everyone updated on best practices and new technical solutions. This collaborative environment helps ensure that you're never handling tough situations alone.

What are TSRs (Technical Support Representatives)?

Technical Support Representatives (TSRs) are professionals who assist customers by troubleshooting and resolving technical issues related to products or services. They typically work for companies in industries like technology, telecommunications, or consumer electronics, providing support via phone, email, chat, or in-person. TSRs are responsible for diagnosing problems, offering step-by-step solutions, and ensuring customer satisfaction. Their role may also include documenting issues, escalating complex problems, and educating customers on product usage.

What is a tsr employee?

A TSR (Technical Support Representative) is an employee who provides technical assistance and customer support for products or services. They typically troubleshoot issues, communicate solutions, and may use tools like CRM software; strong communication and problem-solving skills are essential. TSRs often work in call centers or support environments and may require product knowledge or certifications depending on the industry.

What is the difference between Tsr vs Customer Service Representative?

AspectTsrCustomer Service Representative
Required CredentialsHigh school diploma; training in technical supportHigh school diploma; customer service training
Work EnvironmentTechnical support centers, call centersCall centers, retail, online support
Employer & Industry UsageTech companies, telecoms, software firmsRetail, telecom, service industries
Common Search & ComparisonYesYes

While both Tsr (Technical Support Representative) and Customer Service Representative handle client interactions, Tsr roles focus more on technical troubleshooting and product support, often requiring technical knowledge. Customer Service Representatives typically handle general inquiries, billing, and product information. Tsr positions usually involve more specialized skills and technical certifications, whereas Customer Service roles emphasize communication and problem-solving skills. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Tsr jobs
What cities are hiring for Tsr jobs? Cities with the most Tsr job openings:
What states have the most Tsr jobs? States with the most job openings for Tsr jobs include:
What job categories do people searching Tsr jobs look for? The top searched job categories for Tsr jobs are:
Tsr jobs near you
Infographic showing various Tsr job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,142 per year, or $20.7 per hour.
Remote Regional Sales Manager (West Coast markets)

Remote Regional Sales Manager (West Coast markets)

Isolatek

Stanhope, NJ • On-site

$150K - $160K/yr

Full-time

Medical, Life, Retirement, PTO

Posted 21 days ago

Job description

SUMMARY:


The Western Regional Sales Manager will lead and inspire a team of technical sales representatives within an assigned region. In this role, the RSM will be responsible for overseeing the performance and development of the sales team, ensuring that sales targets (revenue, gross profit, and EBITDA) and sales activity levels (such as number of tracked projects, architectural calls, products presentations, quotations, job site visits) are met and exceeded. The RSM will provide guidance, training, and support to their team members, helping them to effectively promote and sell a line of products and solutions. Additionally, the RSM will collaborate with senior management to develop sales strategies, identify market opportunities, and drive business growth.

The ideal candidate will have a strong background in sales management, a thorough understanding of passive fireproofing technologies, and exceptional leadership skills.

RESPONSIBILITIES:

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Directs and coordinates the performance of assigned TSRs; ensures maximum sales effort and achievement. Direct accountability for regional sales (annual).
  • Maintains (through recruiting, hiring, training, evaluating, developing, and replacing personnel) a sales force capable of achieving annual sales goals.
  • Ensure the delivery of targets through individual recognition, performance review, Strategic sales goals and people management. Recognizes and rewards top sales producers. Focus on measuring Sales Activities that achieve Sales Objectives that produce Business Results.
  • Provides Tier Two technical product and application support to TSR’s and customers with minimal escalation.
  • Evaluates direct reports’ performance and provides coaching, counseling and corrective action to personnel as required by the Company policies and/or as indicated by circumstances presented on an individual basis.
  • Has regular Performance review one to one sessions with TSRs to identify positive activity.
  • Performs regular review with direct reports of the technical sales reps’ sales pipeline and sales activity metrics to ensure desired sales objectives and business results are met.
  • Works with TSR on formulating territory, account and project pricing strategies and offers and implements ideas concerning terms of sale (discounts) allowances (with respect to customers versus competitive conditions) within a framework supporting continual profit and efficiency improvement.
  • Supports Senior Sales Management in establishing annual and regional sales projections by product and recommends programs to ensure level sales volume (within practical limits) based on TSR feedback.
  • Informs Sr. Sales leadership, through reports as appropriate, the actions and accomplishments of the territory, including current projects, future goals, and their status, actual activity of personnel, sales statistics showing past and current performance versus budget, etc.
  • Directs and coordinates the performance of assigned TSRs; ensures maximum sales effort and achievement. Direct accountability for regional sales (annual).
  • Maintains (through recruiting, hiring, training, evaluating, developing, and replacing personnel) a sales force capable of achieving annual sales goals.
  • Ensure the delivery of targets through individual recognition, performance review, Strategic sales goals and people management. Recognizes and rewards top sales producers. Focus on measuring Sales Activities that achieve Sales Objectives that produce Business Results.
  • Provides Tier Two technical product and application support to TSR’s and customers with minimal escalation.
  • Evaluates direct reports’ performance and provides coaching, counseling and corrective action to personnel as required by the Company policies and/or as indicated by circumstances presented on an individual basis.
  • Has regular Performance review one to one sessions with TSRs to identify positive activity.
  • Performs regular review with direct reports of the technical sales reps’ sales pipeline and sales activity metrics to ensure desired sales objectives and business results are met.
  • Works with TSR on formulating territory, account and project pricing strategies and offers and implements ideas concerning terms of sale (discounts) allowances (with respect to customers versus competitive conditions) within a framework supporting continual profit and efficiency improvement.
  • Supports Senior Sales Management in establishing annual and regional sales projections by product and recommends programs to ensure level sales volume (within practical limits) based on TSR feedback.
  • Informs Sr. Sales leadership, through reports as appropriate, the actions and accomplishments of the territory, including current projects, future goals, and their status, actual activity of personnel, sales statistics showing past and current performance versus budget, etc.
  • Ensures the Sales Team is actively involved in the collection of outstanding accounts receivable to ensure consistent payment and cash flow.
  • Perform regular ride-along with TSR to gain true perspective from the field rather than relying only on data and sales reports; highlight market and customer challenges, improve the professional relationship and accuracy of communication between RSM and TSR; meet with Key Accounts; create a continuing coaching opportunity; Enhance salesperson performance to benefit both the company and the individual customer.
  • Appraises performance of assigned TSRs; Analyzes sales data to find strengths and weaknesses; assesses training and development needs, and recommends personal and professional developmental programs, as indicated.
  • Advises the Senior Sales Managers of sales problems encountered and of the performance of the technical sales representative.
  • Leads in researching, identifying, and interviewing prospective TSR candidates.
  • Organize training for new and existing TSRs.
  • Awareness of competitive products and marketing practices, and to keep management informed concerning them.
  • Develops and offers new product/marketing ideas to the Marketing Team and/or Product Manager for consideration, with presentations to include all available market data (volume, overhead, cost data, profitability, trend analysis, etc.).
  • Coordinates the analysis of the market potential within a given geographical area(s), including competitive strategy and pricing information, activities, market trends, and other relevant facts, and reports findings to the Senior Sales and Marketing.
  • Participates in strategic planning and provides leadership and guidance in carrying out Action Plans relative to accomplishment of corporate goals/objectives.
  • Attend and participate in sales meetings, training programs, code and fire safety industry groups, self-development programs, association meetings and trade shows.
  • Performs other duties as assigned.


EXPERIENCE:

  • Minimum 3 years’ experience managing sales teams within the spray applied fireproofing industry.
  • Architectural Building materials sales process experience.
  • Experienced user of CRM software to manage sales activities such as SalesForce.


KNOWLEDGE:

  • Bachelor’s degree from four-year college or university with major in Business Administration or Marketing.
  • 7-10 years spray applied fireproofing industry experience and strong technical knowledge.


REQUIREMENTS and SKILLS:

  • Ability to build strong business relationships with internal and external “customers”.
  • Technical proficiency in estimating and applying spray applied fireproofing.
  • Coaching, mentoring, and sales training ability
  • Ability to identify and onboard new talent.
  • Key Accounts support
  • Sales Techniques
  • Sales activity and budget planning
  • Tracking and analyzing sales statistics based on key quantitative metrics.
  • Problem-solving skills
  • Knowledgeable leader for sales reps.
  • High self-confidence and "can do" attitude.
  • Strong Communicator
  • Computer literacy.
  • Working knowledge with CRM software such as Salesforce
  • Proficiency in Microsoft Word, Excel and PowerPoint.
  • Ability to travel 70% of the time.
  • Strong communication and presentation skills are required.
  • Travel as needed


The base salary anticipated is $150,000 - $160,000 per year for this position at the time of this posting. Consistent with applicable law, actual compensation may vary and will be determined by several factors, including but not limited to, the applicant’s skills, qualifications, experience, and other job-related factors. Isolatek International reserves the right to modify this pay range at any time. An employee may also be eligible for annual discretionary incentive compensation based on company and personal performance.

Isolatek offers a wide range of employee benefits, including health insurance, life insurance, disability insurance, paid time off, sick leave, vacation, and 401(k), in addition to other benefits.

This job description is not intended to contain a comprehensive listing of activities, duties, or responsibilities that are required for this position. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

Isolatek is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor. No phone calls, please.