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Gateway Fiber

TSR II

O Fallon, MO · On-site

Technical Service Representative II (TSR II) Start Date: Immediate About Gateway: Gateway Fiber is seeking an outstanding individual to fill the role of Technical Service Representative (TSR)

Beyond SOF

$180K/yr

Mid-point TSR Systems Engineer V (SE5) Salary: Up to $180K, based on education and experience Security Requirements: Active TS/SCI with FS Poly Location: National Business Park, FT. Meade, MD.

TSR Consulting

ServiceNow CMDB Analyst

San Francisco, CA · On-site

$5K - $8K/mo

Senior Technical Recruiter at TSR Consulting ServicesRemotePay $40 on w-2This is only w-2Job id:82535We are seeking a ServiceNow CMDB Analyst (Contractor) to support efforts around data quality, CI ...

Last Best Partners, LLC

Data Acquisitions

Hamilton, MT · On-site +1

$14 - $16/hr

TSR has recently expanded into the mortgage foreclosure market and provides the same quality of investment data for internal and external customers. Our mission is to empower real estate investors ...

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How much do tsr jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for tsr in the United States is $20.74, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $22.60 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Technical Support Representative (TSR), and why are they important?

To thrive as a Technical Support Representative, you need strong problem-solving skills, technical knowledge relevant to the supported products, and typically at least a high school diploma or equivalent. Familiarity with ticketing systems, remote desktop software, and CRM platforms is often required, along with certifications like CompTIA A+ being advantageous. Excellent communication, patience, and active listening are standout soft skills for building rapport and resolving customer issues efficiently. These skills and qualities ensure timely, effective support that enhances customer satisfaction and maintains company reputation.

How does a TSR (Technical Support Representative) typically handle challenging customer interactions, and what support is available from the team?

As a Technical Support Representative, handling difficult customer interactions is a common part of the role. TSRs are trained to remain calm, listen actively, and use troubleshooting skills to resolve issues efficiently. Most organizations provide escalation protocols, so you can seek guidance from senior team members or supervisors when needed. Regular team meetings and knowledge-sharing sessions further support TSRs by keeping everyone updated on best practices and new technical solutions. This collaborative environment helps ensure that you're never handling tough situations alone.

What are TSRs (Technical Support Representatives)?

Technical Support Representatives (TSRs) are professionals who assist customers by troubleshooting and resolving technical issues related to products or services. They typically work for companies in industries like technology, telecommunications, or consumer electronics, providing support via phone, email, chat, or in-person. TSRs are responsible for diagnosing problems, offering step-by-step solutions, and ensuring customer satisfaction. Their role may also include documenting issues, escalating complex problems, and educating customers on product usage.

What is a tsr employee?

A TSR (Technical Support Representative) is an employee who provides technical assistance and customer support for products or services. They typically troubleshoot issues, communicate solutions, and may use tools like CRM software; strong communication and problem-solving skills are essential. TSRs often work in call centers or support environments and may require product knowledge or certifications depending on the industry.

What is the difference between Tsr vs Customer Service Representative?

AspectTsrCustomer Service Representative
Required CredentialsHigh school diploma; training in technical supportHigh school diploma; customer service training
Work EnvironmentTechnical support centers, call centersCall centers, retail, online support
Employer & Industry UsageTech companies, telecoms, software firmsRetail, telecom, service industries
Common Search & ComparisonYesYes

While both Tsr (Technical Support Representative) and Customer Service Representative handle client interactions, Tsr roles focus more on technical troubleshooting and product support, often requiring technical knowledge. Customer Service Representatives typically handle general inquiries, billing, and product information. Tsr positions usually involve more specialized skills and technical certifications, whereas Customer Service roles emphasize communication and problem-solving skills. Understanding these differences helps job seekers find roles aligned with their skills and career goals.

More about Tsr jobs
What cities are hiring for Tsr jobs? Cities with the most Tsr job openings:
What states have the most Tsr jobs? States with the most job openings for Tsr jobs include:
What job categories do people searching Tsr jobs look for? The top searched job categories for Tsr jobs are:
Tsr jobs near you
Infographic showing various Tsr job openings in the United States as of May 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $43,142 per year, or $20.7 per hour.
TSR II

TSR II

Gateway Fiber

O Fallon, MO • On-site

Other

Medical, Dental, Vision, PTO

Posted 15 days ago

Gateway Fiber rating

8.3

Company rating: 8.3 out of 10

Based on 7 frontline employees who took The Breakroom Quiz

10th of 76 rated telecommunications companies

Job description

Job Title: Technical Service Representative II (TSR II)

Start Date: Immediate

About Gateway:

Gateway Fiber is seeking an outstanding individual to fill the role of Technical Service Representative (TSR). Gateway Fiber is a locally owned and operated internet service provider on a mission to positively impact communities through better internet.Gateway is creating a leading, national fiber-to-the-home platform. With the support of its financial sponsor CBRE Investment Management, Gateway plans to reach 500,000 homes and businesses with its service over the next several years.Gateway provides faster, more reliable internet with a simple pricing model and industry-leading customer service.

Gateway's Beliefs About People:

Gateway believes that people want to know they are cared for both professionally and personally at work. We need a clear vision of where the company is going and how we can contribute to it. At Gateway, we look out for each other and actively find ways to help one another. We all have a role in defining the path forward towards the company's vision. We strive for a transparent environment where information is readily shared and our teams feel safe to share feedback, even if it might seem unpopular. Someone in the right role with the tools to succeed can operate autonomously to meet their objectives. Gateway's beliefs about people shape the company and the way we do business.

Expected Outcomes and Requirements:

Gateway is hiring a Technical Service Representative (TSR)to support our growth objectives of passing 100,000 residences and business on a national scale while upholding and enhancing Gateway's pledge to an unsurpassed customer experience. The successful Technical Service Representative (TSR)will contribute to the success of Gateway's growth objectives in the following ways:

  • Provide technical and network problem solving resolutions to end-users (customers).
  • Demonstrate an ability to diagnose an end-user's issues and guide them through a step-by-step process to solutions.
  • Serve as the primary point of contact for escalated technical customer issues, ensuring timely and accurate resolution
  • Diagnose and resolve fixed wireless connectivity issues involving Cambium PMP/ePMP and Ubiquiti airMAX 5AC equipment, including RF performance and link stability.
  • Exceptional ability to understand, troubleshoot, and repair residential wireless network issues and problems.
  • Diagnose and resolve technical hardware and software issues involving internet and VoIP connectivity.
  • Follow standard processes and procedures.
  • Identify and escalate priority issues per Client specifications.
  • Redirect problems to appropriate resources.
  • Provide excellent customer service support including technical troubleshooting of service issues.
  • Resolve every incoming customer request as quickly and efficiently as possible while maintaining a pleasant professional demeanor.
  • Manage customer communications received via multiple sources - phone, email, text, & social sites.
  • Exceed customer expectations at every opportunity.
  • Effectively communicate Gateway's product and service offering.
  • Follow-up with potential customers to finalize orders.

What's in it for you?

  • Seeing your work make a positive difference in the lives of our served communities.
  • Competitive salary and comprehensive benefits (medical, dental, vision, paid time-off, flexible environment).
  • Locally owned, friendly, innovative company with high growth projections.
  • Career development.
  • Opportunity to wear many hats and learn non-traditional skills.

The successful candidate will bring the following to the table:

  • Excellent verbal and written communication skills.
  • Deep understanding of residential wireless networks and network troubleshooting.
  • Customer service disposition.
  • Capability to solve complex problems.
  • Capability to work as an individual and as a member of a cross-functional team.
  • Strong follow-up skills, accuracy, and attention to detail.
  • Excellent customer service skills, including positive phone demeanor.
  • Proficiency (MS Office-Word, Excel, Outlook).
  • High school diploma or equivalent.
  • Ability to work independently and make sound decisions.
  • Must be able to clearly see color and shading in plans and materials.
  • Must have flexibility in scheduling to meet the needs of the business.

Apply