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Tranzact Jobs (NOW HIRING)

Zayo Group

Senior Tier II Customer Support Coordinator

$18.50 - $24/hr

Tranzact platform support and troubleshooting * Customer Tranzact demonstrations and user enablement * System error investigation and user reporting * Apex exception support * Bandwidth graphing ...

Catalyst Corporate Fede

ACH Specialist

Plano, TX · On-site

In addition, the role has operational duties including, timely processing of ACH files, transmitting ACH origination files, entering ACH returns through TranZact and answering credit union inquiries ...

EECU

Teller/Banker Floater - Central Region

Fort Worth, TX · On-site

$17.25 - $21.50/hr

Symitar, OTG/Application Extender, Tranzact, Clarke American, Chexsystems, Meridian Link, and various online applications. * High school diploma or equivalent. College Degree preferred. * EECU will ...

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How much do tranzact jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for tranzact in the United States is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $21.15 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals working at Tranzact, and how can new hires effectively navigate them?

Professionals at Tranzact often work in fast-paced, client-focused environments where adapting quickly to changing client needs and managing multiple projects simultaneously can be challenging. New hires may also need to rapidly familiarize themselves with insurance products, regulatory requirements, and internal CRM systems. To navigate these challenges, it's helpful to proactively seek mentorship from experienced colleagues, utilize available training resources, and maintain organized workflows. Clear communication and collaboration with team members and clients are key to ensuring success and professional growth within the company.

What is the difference between Tranzact vs Data Analyst?

AspectTranzactData Analyst
Required CredentialsTypically requires a degree in business, finance, or related fields; certifications like CPA or CFA are commonRequires a degree in statistics, mathematics, or related fields; certifications like CAP or Microsoft Data Analyst are beneficial
Work EnvironmentOften in financial services, banking, or payment processing companies; office settingIn various industries including finance, marketing, healthcare; office or remote work
Employer & Industry UsageUsed by financial institutions, payment processors, and banking sectorsUsed across multiple industries for data interpretation and reporting

While Tranzact focuses on financial transaction processing and related services, Data Analysts primarily interpret data to support business decisions across various sectors. Both roles require analytical skills, but Tranzact roles are more specialized in financial operations, whereas Data Analysts have broader industry applications.

How does Tranzact work?

As a company or platform, Tranzact typically operates by providing digital payment solutions, transaction processing, or marketing services, depending on the context. Employees in related roles may work with financial technology tools, customer data, and compliance standards to ensure smooth operations. Understanding industry-specific software and security protocols is often essential for roles at Tranzact.

What is a Tranzact?

Tranzact jobs refer to positions at TRANZACT, a company that provides direct-to-consumer marketing, sales, and technology solutions, primarily in the insurance industry. Employees at TRANZACT may work in areas such as sales, customer service, digital marketing, data analytics, and technology development. The company is known for helping clients connect with consumers through personalized marketing and streamlined sales processes. Working at TRANZACT often involves assisting people in finding insurance solutions and supporting clients with innovative technology and marketing strategies.

What are the key skills and qualifications needed to thrive as a Tranzact sales representative?

To excel as a Tranzact sales representative, you need strong interpersonal skills, a solid understanding of insurance products, and a proven track record in sales, often backed by a high school diploma or higher and appropriate state insurance licensing. Familiarity with CRM systems, lead management software, and digital communication tools is typically required. Outstanding communication, active listening, and resilience make candidates stand out in this fast-paced, client-driven environment. These skills and qualities are crucial for building client trust, meeting performance targets, and delivering exceptional customer experiences.
More about Tranzact jobs
What cities are hiring for Tranzact jobs? Cities with the most Tranzact job openings:
What states have the most Tranzact jobs? States with the most job openings for Tranzact jobs include:
What job categories do people searching Tranzact jobs look for? The top searched job categories for Tranzact jobs are:
Tranzact jobs near you
Infographic showing various Tranzact job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $40,367 per year, or $19.4 per hour.

Senior Tier II Customer Support Coordinator

Zayo Group

Remote

$18.50 - $24/hr

Other

Medical, Life, Retirement, PTO

Posted 5 days ago

Job description

Senior Tier II Customer Support Coordinator

Zayo provides mission-critical bandwidth to the world's most impactful companies, fueling the innovations that are transforming our society. Zayo's 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo's communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Zayo is seeking a Senior Tier II Customer Support Coordinator to join our Customer Service organization. This role is responsible for managing complex customer support requests, escalations, billing disputes, service order inquiries, and carrier-related transactions while delivering a high level of customer experience and operational excellence.

The Senior Tier II Customer Support Coordinator serves as a subject matter expert and escalation point for both internal teams and external customers. This individual will partner cross-functionally with Sales, Billing, Provisioning, Product, Vendors, and Customer Success teams to resolve complex customer issues, support service enablement, and ensure timely case resolution.

The ideal candidate is highly organized, customer-focused, detail-oriented, and comfortable managing multiple priorities in a fast-paced telecommunications environment.

Location: This role will consider applicants that currently reside in the continental United States in the Mountain and Central Time Zones.

Responsibilities:
  • Triage, investigate, and resolve complex Tier II customer support cases in accordance with established service level expectations.
  • Serve as an escalation point for advanced customer inquiries, disputes, and operational issues across multiple product and service lines.
  • Maintain a strong understanding of telecommunications ordering, provisioning, billing, and support processes, including Access Service Requests (ASRs), disconnects, service orders, and customer account management.
  • Provide support through multiple customer engagement channels including phone, live chat, email, and case management platforms.
  • Partner with internal departments and third-party vendors to coordinate issue resolution and ensure a positive customer experience.
  • Support customer onboarding, portal enablement, user access management, and troubleshooting activities related to internal customer platforms and applications.
  • Review, document, and report quality metrics, trends, escalations, and operational outcomes to leadership and vendor management teams.
  • Participate in customer meetings, escalations, and cross-functional operational discussions as needed.
  • Identify process improvement opportunities and contribute to operational efficiency initiatives.
  • Maintain accurate case documentation and ensure compliance with company policies, data privacy standards, and regulatory requirements.
  • Attend recurring team, departmental, and operational meetings to support organizational alignment and performance objectives.
Core Areas of Support

ASR & Carrier Transactional Support

  • Access Service Requests (ASRs)
  • Complex carrier order management
  • Disconnects and service order support
  • AT&T Complex Orders
  • AT&T Wireless
  • Comcast DISA
  • DISH Type 2
  • DIA new and change orders
  • Federal building requests
  • Rogers Communications
  • Segra
  • SONET services (T1, DS1, OC3)
  • TSP Code requests (ASR related)

Billing & Customer Care Support

  • Billing disputes and escalations
  • BED resets
  • Overage and bursting disputes
  • Complex NRC disputes
  • Re-rate disputes
  • Billing jeopardies and corrections
  • Multi-issue account disputes
  • Fees and surcharge disputes
  • SLA and contract interpretation support
  • Goodwill credits
  • ETL disputes
  • Back-bill disputes
  • Rate increase disputes
  • Government account support
  • Purchase order updates and new service order support

Customer Portal & General Inquiry Support

  • Tranzact platform support and troubleshooting
  • Customer Tranzact demonstrations and user enablement
  • System error investigation and user reporting
  • Apex exception support
  • Bandwidth graphing inquiries
  • DocuSign-related support
  • Partner and channel user enablement
  • Amazon, Google, and NVIDIA Tranzact user support
  • Third-party user onboarding
  • Tranzact billing support
  • Government account inquiries
  • Contact and account updates
  • Post-disconnect aggregated service inquiries
  • MAC requests (non-dedicated/non-partner accounts)
  • Bulk multi-site customer support
  • Invoice explanation requests
Qualifications:
  • High School Diploma or GED required.
  • Bachelor's Degree or 2–4 years of experience within the telecommunications industry preferred.
  • Minimum of two (2) years of customer service or customer support experience required.
  • Experience supporting telecommunications products, carrier services, billing operations, or service delivery functions preferred.
  • Proficiency with Salesforce, including reporting and dashboard functionality, is a plus.
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent verbal and written communication abilities.
  • Ability to prioritize and manage multiple competing tasks in a fast-paced environment.
  • Demonstrated attention to detail and commitment to operational accuracy.
  • Ability to work collaboratively across teams while maintaining professionalism in escalated customer situations.
  • Continuous improvement mindset with a desire to identify operational efficiencies and process enhancements.

Estimated Pay Range: $21.00 - $25.00 USD/hour.

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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