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Transit Ambassador Jobs (NOW HIRING)

Sound Transit

Supervisor - Fare Engagement

Seattle, WA · On-site

$66.34/hr

Under general direction, the Supervisor - Fare Engagement supervises transit fare ambassador, inspections, citations and related activities under the Central Puget Sound Regional Transit Authority ...

Sound Transit

Supervisor - Fare Engagement

Seattle, WA · On-site

$66.34/hr

Under general direction, the Supervisor - Fare Engagement supervises transit fare ambassador, inspections, citations and related activities under the Central Puget Sound Regional Transit Authority ...

Sound Transit

Supervisor - Fare Engagement

Seattle, WA · On-site

$66.34/hr

Under general direction, the Supervisor - Fare Engagement supervises transit fare ambassador, inspections, citations and related activities under the Central Puget Sound Regional Transit Authority ...

Sound Transit

Supervisor - Fare Engagement

Seattle, WA · On-site

$66.34/hr

Under general direction, the Supervisor - Fare Engagement supervises transit fare ambassador, inspections, citations and related activities under the Central Puget Sound Regional Transit Authority ...

First Lady

Guest Service Ambassador

Chicago, IL · On-site

$19 - $20/hr

Paid Time Off Paid Sick Time Pre-Tax Transit benefits Transit Pass Reimbursement Benefits 401K program Employee Ticket Benefits The Guest Service Ambassador is responsible for welcoming and providing ...

Omega Health

TRANSIT DRIVER - CHANTILLY (TDCT12)

Chantilly, VA · On-site

$17.75 - $22.25/hr

More Than Just a Drive At Omega Health Services, our Transit Drivers are often the very first and ... Act as a Brand Ambassador: Represent Omega Health Services on the road by practicing defensive ...

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Transit Ambassador information

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How much do transit ambassador jobs pay per hour?

As of Jul 14, 2026, the average hourly pay for transit ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

How much does a brand ambassador get paid?

A Transit Ambassador's pay varies by location and employer but typically ranges from $12 to $20 per hour. Some positions may offer additional benefits such as flexible schedules or training in customer service and public engagement.

What is a transport ambassador?

A transit ambassador is a customer service role in public transportation systems, responsible for assisting passengers, providing information, and promoting safety and courtesy. They often wear uniforms, use communication tools, and work during peak hours to improve the travel experience.

What is a Transit Ambassador job?

A Transit Ambassador assists and guides passengers to ensure a safe, welcoming, and accessible transit experience. They provide customer service, answer questions about routes and schedules, and help resolve minor issues. Ambassadors often work in stations, on platforms, or aboard transit vehicles, offering assistance to riders, including those with disabilities or special needs. Their role helps enhance public confidence in the transit system by fostering a friendly and secure environment.

What are the key skills and qualifications needed to thrive in the Transit Ambassador position, and why are they important?

To thrive as a Transit Ambassador, you need excellent customer service skills, knowledge of transit operations, and a high school diploma or equivalent. Familiarity with fare collection systems, transit scheduling software, and basic safety protocols is often required. Standout soft skills include strong communication, problem-solving abilities, and the capacity to remain calm under pressure. These competencies are crucial for providing a positive rider experience, ensuring passenger safety, and effectively addressing issues as they arise.

What are the typical challenges Transit Ambassadors face, and how are they supported in overcoming them?

Transit Ambassadors often encounter situations such as assisting frustrated passengers, addressing service disruptions, or managing crowded environments. To help navigate these challenges, ambassadors receive thorough training in conflict resolution, safety procedures, and effective communication. They usually work closely with station supervisors, security teams, and fellow ambassadors to share information and provide coordinated assistance. Many transit agencies provide ongoing support, mentorship, and clear escalation pathways to ensure ambassadors feel equipped and confident in their roles.

How do you become a travel ambassador?

To become a Transit Ambassador, candidates typically need a high school diploma or equivalent, good communication skills, and a customer service background. Some roles may require knowledge of transit systems, safety training, or certifications, and applicants often undergo background checks and training programs before starting the position.

How much do Bart transit ambassadors make?

Transit ambassadors typically earn an hourly wage ranging from $15 to $20, depending on experience and location. They often work part-time shifts and may receive benefits such as training in customer service and safety protocols.
More about Transit Ambassador jobs
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Transit Ambassador jobs near you
Infographic showing various Transit Ambassador job openings in the United States as of July 2026, with employment types broken down into 1% Internship, 63% Full Time, 34% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $42,047 per year, or $20.2 per hour.
SR DRUG ALCOHOL COMPLIANCE SPC

SR DRUG ALCOHOL COMPLIANCE SPC

Metropolitan Atlanta Rapid Transit Authority

Atlanta, GA • On-site

$55K - $83K/yr

Full-time

Posted 3 days ago

Job description


EDUCATION and/or EXPERIENCE
Bachelor's Degree in Human Resources, Health Management, Rehabilitation Services, Business Administration, Behavioral Sciences, Safety, or a related field is required. A minimum of four years of directly related responsible experience in the administration of Federal Transportation Administration Drug and Alcohol Program (49 CFR Parts 40 and 655). Must be proficient in business software applications, i.e., Microsoft Word, Excel, and PowerPoint and video conferencing. In lieu of a degree, directly related experience may be substituted on a year-for-year basis.
SUMMARY
Ensures compliance with the drug and alcohol testing program in accordance with Department of Transportation (DOT) regulations under 49 CFR Part 40 (Procedures for Transportation Workplace Drug and Alcohol Testing Programs), 49 CFR Part 655 (Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations) and provisions of MARTA's Drug and Alcohol Policy. Serves as MARTA's primary liaison with the contracted clinic overseeing day-to-day compliance of Part 40 administration. Conducts regularly scheduled and/or ad hoc training presentation with various MARTA departments related to drug and alcohol education and compliance issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
  1. Ensures compliance of MARTA's Drug and Alcohol Program (Drug and Alcohol Policy and Department of Transportation (DOT)/FTA regulations 49 Parts 40 and 655) in collaboration with the business unit's staff. This includes, but not limited to accuracy/errors of Custody and Control/Alcohol Test Forms from the contracted clinic, tracks timely submissions of completed test reords, planning and preparing random selections, and collection and verification of post-accident/reasonable suspicion supportive documentation from Operations.
  2. Plans, prepares, and validates random drug and alcohol testing selections and reviews testing sessions to ensure proper timing, distribution, and audit readiness.
  3. Monitors completion of required drug and alcohol testing and coordinates with operational departments to resolve compliance issues, testing discrepancies, and missed or delayed tests.
  4. Supports, researches, and advises MARTA management of DOT/FTA regulatory or Policy requirements/changes.
  5. Communicates effectively, both verbally and in writing, with operational areas to identify, resolve, and mitigate testing errors and related issues.
  6. Partners with Operations to provide 24/7/365 support and guidance to management staff and safety sensitive employees regarding FTA and MARTA Policy compliance issues on a rotational basis.
  7. Discuss and implements improvement methodologies for the program's service delivery processes and procedures in conjuction with the Manager of Leave Management & DOT Compliance. Communicates changes to impacted areas.
  8. Utilizes the drug and alcohol software to research, evaluate, and conduct daily test validation checks of all test types and correct data errors. Interacts and troubleshoots with MARTA IT staff and external vendors on related issues impacting testing software and/or data.
  9. Acts as a key contributor and information resource to the success of FTA audits, Triennial Audits, GA Department of Transportation, and Internal Audits by preparing documentation, responding to audit inquiries, and supporting regulatory compliance activities.
  10. Assists Manager of Leave Management & DOT Compliance with identifying drug and alcohol training/education initiatives for the Authority. Conducts regularly scheduled and/or ad hoc training presentation with various MARTA departments related to drug and alcohol education and compliance issues.
  11. Acts as an internal liaison contact for MARTA's Employee Assistant Program to assist employees seeking voluntary disclosure of a substance abuse problem in accordance with MARTA's policy.
  12. Performs other related duties as assigned, including Transit Ambassador assignments.

SUPERVISORY RESPONSIBILITIES
Coordinates and manages business unit activities in the absence of the manager.
AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability, you have a right to request that MARTA make reasonable accommodations in order to help you accomplish your work, which must still be performed in all its essential functions.
MARTA is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
Salary Grade: 17
Classification: Non-Represented
Number of Openings: 1
Salary Range: $55,843-$83,765

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