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Transit Ambassador Jobs (NOW HIRING)

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Transit Ambassador

West Palm Beach, FL · On-site

$19/hr

We are seeking engaging, approachable, and reliable Transit Ambassadors to act as local concierges on board public transit buses operating throughout West Palm Beach. As an Ambassador, your primary ...

Via

Transit Ambassador

West Palm Beach, FL · On-site

$19/hr

We are seeking engaging, approachable, and reliable Transit Ambassadors to act as local concierges on board public transit buses operating throughout West Palm Beach. As an Ambassador, your primary ...

City of Pullman

Transit Extraboard Driver

Pullman, WA · On-site

$28.30 - $34.40/hr

Whether you're behind the wheel of a fixed-route bus or assisting passengers as a transit ambassador, every shift offers the opportunity to connect with people and positively impact their day. We ...

Benesch

Transit Event Customer Service

Baltimore, MD · On-site

$17.53/hr

Transit Ambassador Work with Benesch! Our partner is seeking people to work on an on-call basis in the Baltimore area as Transit Ambassadors and make a positive impact on the community and the ...

Benesch

Transit Event Customer Service

Baltimore, MD · On-site

$17.53/hr

Transit Ambassador Work with Benesch! Our partner is seeking people to work on an on-call basis in the Baltimore area as Transit Ambassadors and make a positive impact on the community and the ...

Block by Block

MBTA Operations Supervisor

Boston, MA · On-site

Position Summary The MBTA Operations Supervisor is responsible for overseeing Transit Ambassadors and ensuring all program activities are accurately reported within the SMART system. This role ...

CT TRANSIT

Director of Safety & Training

Hartford, CT

$110K - $120K/yr

Designs and facilitates safety, customer service, managerial and supervisory training programs and team-building conferences for all divisions such as Transit Ambassador Customer Service Training ...

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Transit Ambassador information

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How much do transit ambassador jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for transit ambassador in the United States is $20.21, according to ZipRecruiter salary data. Most workers in this role earn between $16.35 and $23.08 per hour, depending on experience, location, and employer.

What is a transit ambassador?

A Transit Ambassador assists and guides passengers to ensure a safe, welcoming, and accessible transit experience. They provide customer service, answer questions about routes and schedules, and help resolve minor issues. Ambassadors often work in stations, on platforms, or aboard transit vehicles, offering assistance to riders, including those with disabilities or special needs. Their role helps enhance public confidence in the transit system by fostering a friendly and secure environment.

What skills and qualifications are needed to be a transit ambassador?

To thrive as a Transit Ambassador, you need excellent customer service skills, knowledge of transit operations, and a high school diploma or equivalent. Familiarity with fare collection systems, transit scheduling software, and basic safety protocols is often required. Standout soft skills include strong communication, problem-solving abilities, and the capacity to remain calm under pressure. These competencies are crucial for providing a positive rider experience, ensuring passenger safety, and effectively addressing issues as they arise.

What challenges do transit ambassadors face and how are they supported?

Transit Ambassadors often encounter situations such as assisting frustrated passengers, addressing service disruptions, or managing crowded environments. To help navigate these challenges, ambassadors receive thorough training in conflict resolution, safety procedures, and effective communication. They usually work closely with station supervisors, security teams, and fellow ambassadors to share information and provide coordinated assistance. Many transit agencies provide ongoing support, mentorship, and clear escalation pathways to ensure ambassadors feel equipped and confident in their roles.

How hard is it to become a transit ambassador?

Becoming a transit ambassador typically requires good communication skills, a friendly demeanor, and knowledge of transit systems. Some positions may require a high school diploma or equivalent, and training is often provided on the job. The difficulty varies depending on the employer's hiring standards and competition.
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Transit Ambassador jobs near you
Infographic showing various Transit Ambassador job openings in the United States as of August 2026, with employment types broken down into 12% Full Time, and 88% Part Time. Highlights an 99% Physical, and 1% Remote job distribution, with an average salary of $42,047 per year, or $20.2 per hour.

Transit Ambassador

City of Laguna Beach

Laguna Beach, CA

$17.35/hr

Part-time

Re-posted 3 days ago

Job description

Description The City of Laguna Beach is excited to announce that we are now seeking motivated applicants for the position of Transit Ambassador (Part-Time) for the Summer Season. This position reports to the Transit Supervisor, the Transit Ambassador assists passengers in getting on and off a trolley and provides information about the City of Laguna Beach, events, and activities. Transit Ambassadors also provide parking lot assistance with pay stations and keep parking lots clean.

Schedule: Employees in this position must be available to work as scheduled on weekdays and weekends during the period of late June through early September 2026. This position will work late evenings until midnight. What you'll be great at: Courteous, helpful customer service techniques Effective communication Collaboration with staff and the general public Safe work practices Apply now to be part of the first review.

Applications will be accepted on a continuous basis, with the first review on May 14, 2026. Apply early to receive first consideration. Examples of Duties The normal duties for this position can be found in the job description for Transit Ambassador.

They are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned. Answers questions and provides general information to the public regarding festivals, local interests, restaurants, shops, trolley routes and schedules, and related information.

Provides parking lot assistance with pay stations, and keeps parking lots clean. Safely lifts and carries equipment needed to set up daily operations. Qualifications Any combination of education and experience demonstrating the ability to perform the duties of the position is considered qualifying.

A typical combination is as follows: *Qualified applicants must be at least 16 years of age. Applicants under the age of 18 must have a Work Permit. Experience: Prior public contact work experience is desirable.

License/Certificate Requirements: A social security card, picture ID, and valid work permit (if under 18 years of age) by time of hire. Supplemental Information Application/Selection Process: Applications will be accepted on a continuous basis, with the first review date on May 14, 2026. Applications will be screened carefully and selected candidates will be invited to undergo a department interview.

The appointed hiring authority will further review the job-related qualifications of those deemed eligible for hire before making selection decisions. Preplacement Process: A candidate selected for this position must successfully pass a live scan fingerprint check with the State Department of Justice. Why work for the City of Laguna Beach.

Laguna Beach is a beautiful coastal city located in Orange County, California, with a vibrant art scene and cultural events. With seven miles of City beaches and towering hills with captivating Pacific views, Laguna Beach residents enjoy some of the most stunning landscapes in Southern California. The City of Laguna Beach hosts millions of visitors to its world-famous arts festivals and beautiful beaches.

Services provided to its resident population of approximately 23,000 include police, fire, marine safety, recreation, parks, public works, community development, parking, transit, and animal control. Equal Opportunity Employer The City of Laguna Beach is an Equal Opportunity Employer and provides reasonable accommodations to qualified individuals with disabilities. We encourage you to inform Human Resources at least two business days prior to the first phase of the selection process if you have a disability that may require an accommodation.

EEO/ADA.

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