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Tracking Agent Jobs (NOW HIRING)

upsi

Purchasing Agent

Castroville, CA · On-site

Supply Management, Tracking Budget Expenses, Vendor Relationships, Organization, Customer Service, Documentation Skills, Manufacturing Methods and Procedures, Manufacturing Quality, Cost Accounting ...

Talkishco

Communications Agent

Jersey City, NJ

Communications Agent Location: Jersey City, NJ Job Type: Full-Time We are seeking a dynamic and ... Familiarity with social media analytics and media tracking tools. * Ability to work under tight ...

Boutique Recruiting

Senior Purchasing Agent

El Cajon, CA · On-site

$90K - $110K/yr

Utilize computer systems for purchasing, inventory, and order tracking Senior Purchasing Agent Requirements: * 5+ years of plumbing industry experience or plumbing supply house experience * Strong ...

Fedway

Purchasing Agent

Basking Ridge, NJ · On-site

$67K/yr

The Purchasing Agent uses a sales forecasting system to plan and execute purchase orders while ... Creating purchase orders, tracking shipments, and verifying deliveries. * Inventory Control:

STI

HELP DESK AGENT

Nashville, TN · On-site

$16.50 - $21/hr

H. Job Title: OPS HELP DESK AGENT - ADM SVCS ASSISTANT **This is a onsite position - only ... These include answering phone calls, resolving questions or concerns, and tracking the resolution.

STI

Help Desk Agent

Nashville, TN · On-site

$16.50 - $21/hr

Help Desk Agent Nashville, TN 9 Months Candidate Must Be Local Job Title: OPS HELP DESK AGENT - ADM ... These include answering phone calls, resolving questions or concerns, and tracking the resolution.

Fedway

Purchasing Agent

Basking Ridge, NJ · On-site

$67K/yr

The Purchasing Agent uses a sales forecasting system to plan and execute purchase orders while ... Creating purchase orders, tracking shipments, and verifying deliveries. * Inventory Control:

RE/MAX Main Line

Real Estate Agent

West Chester, PA · On-site

Access to Boomtoom, Mojo & Vulcan7 lead generation & tracking * Online marketing through ... Every Real Estate Agent on our team has integrity and works together to foster a judgement free ...

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All JobsTracking Agent Jobs

Tracking Agent information

See salary details

$10

$22

$55

How much do tracking agent jobs pay per hour?

As of Aug 12, 2026, the average hourly pay for tracking agent in the United States is $22.43, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $22.36 per hour, depending on experience, location, and employer.

What is a tracking agent?

Tracking agents are professionals responsible for monitoring and managing the movement of goods, shipments, or assets from one location to another. They typically work for logistics companies, freight forwarders, or in supply chain management, ensuring that shipments are tracked, documented, and delivered on time. Their duties often include updating tracking systems, communicating with carriers or clients, and resolving any issues that may arise during transit. Tracking agents play a vital role in ensuring transparency and efficiency in the transportation process.

What are some common challenges tracking agents face and how can they be overcome?

Tracking Agents often encounter challenges such as coordinating with multiple departments, ensuring timely and accurate updates, and managing high volumes of shipments or assets. Clear communication and strong organizational skills are essential for overcoming these obstacles. Leveraging tracking software, maintaining up-to-date records, and proactively addressing potential delays can help Tracking Agents handle these challenges efficiently. Collaborating closely with logistics, customer service, and operations teams also plays a key role in ensuring smooth workflow and problem resolution.

What is the difference between Tracking Agent vs Shipping Coordinator?

AspectTracking AgentShipping Coordinator
Required CredentialsHigh school diploma; certifications varyHigh school diploma; logistics or shipping certifications
Work EnvironmentLogistics centers, warehouses, transportation hubsOffices, warehouses, shipping departments
Employer & Industry UsageLogistics, transportation, freight companiesRetail, manufacturing, distribution companies
Common Search & ComparisonTracking Agent vs Shipping Coordinator

Tracking Agents primarily monitor and update shipment statuses, ensuring accurate tracking information. Shipping Coordinators manage the entire shipping process, including scheduling, documentation, and coordination with carriers. While both roles involve logistics, Tracking Agents focus on tracking and status updates, whereas Shipping Coordinators oversee the broader shipping operations.

What are the key skills and qualifications needed to thrive as a tracking agent, and why are they important?

To thrive as a Tracking Agent, you need strong attention to detail, organizational skills, and experience in logistics or supply chain management, often supported by a high school diploma or relevant certification. Familiarity with shipment tracking software, GPS systems, and transport management platforms is typically required. Excellent communication, problem-solving abilities, and customer service orientation are valuable soft skills in this role. These competencies ensure accurate shipment monitoring, timely issue resolution, and high customer satisfaction in fast-paced logistics environments.
More about Tracking Agent jobs
What job categories do people searching Tracking Agent jobs look for? The top searched job categories for Tracking Agent jobs are:
Tracking Agent jobs near you
Infographic showing various Tracking Agent job openings in the United States as of August 2026, with employment types broken down into 1% Internship, 85% Full Time, 10% Part Time, 1% Temporary, and 3% Contract. Highlights an 90% Physical, 4% Hybrid, and 6% Remote job distribution, with an average salary of $46,664 per year, or $22.4 per hour.

Workforce Management Manager

Renewal by Andersen Metro & Midwest

Cranford, NJ • Remote

$90K - $110K/yr

Full-time

Posted 6 days ago

Renewal By Andersen rating

8.2

Company rating: 8.2 out of 10

Renewal By Andersen

Based on 145 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

National retailers average

Based on 96,225 frontline employees who took The Breakroom Quiz

The best things about working at Renewal By Andersen

  • 93%

    93% say they get paid time off

    say they get paid time off

  • 91%

    91% say it is easy to take sick days

    say it is easy to take sick days

  • 90%

    90% say it’s easy to book vacation

    say it’s easy to book vacation

Featured by Renewal By Andersen, based on 145 Breakroom Quiz responses from their frontline employees

Job description

Renewal by Andersen is the custom division of Andersen Windows. Founded in 1903, Andersen Windows has been the world's largest and most recognized brand for exclusive window and door systems. Renewal by Andersen was founded with the objective of creating a different and better window and door replacement experience for homeowners.

The Role

You'll own workforce management for an inside sales center of roughly 200 agents across two sites and a predominantly remote team. The operation is straightforward, but it runs seven days a week and needs someone keeping a close eye on the data, the staffing, and the leads. Our Verint platform is live — we need someone to tune it and own it, not learn it from scratch.

You'll lead two WFM analysts, own forecasting and scheduling, and make sure we're staffing to work our daily leads smartly. It's hands-on work with a clear path to grow as the function and team grow.

What You'll Own

  • Forecasting contact volume across inbound, outbound, and text by interval, day, and week
  • Building and publishing schedules that match the forecast, including remote and flexible shifts
  • Managing schedules, adherence, and coverage for a predominantly remote workforce across multiple states
  • Staffing outbound strategically against the daily lead flow (~1,000 leads/day) — pacing calls to work leads smart, not just dialing to hit activity numbers
  • Keeping eyes on service level, abandon, and adherence, and making the staffing call when volume shifts
  • Tracking agent activity and productive time, and owning that monitoring so coaches can coach
  • Managing PTO, shift changes, and coverage against staffing needs
  • Producing weekly adherence and exception reporting, and handing clean data to payroll
  • Tuning Verint so we use what we're paying for
  • Building a sensible coverage model for 98 weekly operating hours: live eyes where it matters, alerts and simple floor playbooks on the rest
  • Baking shrinkage (coaching, training, meetings, QA) into the staffing math
  • Capacity planning for hiring classes, ramp, and seasonal pushes
  • Leading, developing, and setting clear numbers for the two WFM analysts

What You Need

  • Hands-on Verint experience at a tuning level, not just as a user. You refine it, you don't need to be taught it.
  • Proven WFM experience managing a predominantly remote team. You know how adherence, coverage, and real-time management work differently when the floor is distributed.
  • Contact-center forecasting and scheduling experience
  • Comfort keeping an eye on intraday staffing and making adjustments as the day shifts
  • Ability to explain complex WFM concepts in plain language to non-WFM leaders
  • Experience leading or directing a small team, formally or informally
Pay Range
$90,000—$110,000 USD
DISCLAIMER: The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job.
SMS terms: Windows, LLC offers you the option to engage in SMS text conversations about your job application. By participating, you also understand that message frequency may vary depending on the status of your job application, and that message and data rates may apply. Please consult your carrier for further information on applicable rates and fees. Carriers are not liable for delayed or undelivered messages. Reply STOP to cancel and HELP for help.
By opting-in to receiving SMS text messages about your job application, you acknowledge and agree that your consent data, mobile number, and personal information will be collected and stored solely for the purpose of providing you with updates and information related to your job application. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Working at Renewal By Andersen

Perks for frontline workers

From Renewal By Andersen, via Breakroom

  • Flexible Scheduling

  • Career Growth

  • Paid Training

  • Friendly Environment

  • Employee Recognition

  • Strong Team-Building

About Renewal By Andersen, in their own words

From Renewal By Andersen

Renewal by Andersen’s Signature Service is committed to giving you the best customer experience possible, through the perfect combination of the best people in the industry, a superior process, and an exclusive product.

Learn more about the benefits of Renewal by Andersen’s Signature Service:

Professional Installation. With Renewal by Andersen, you get the product reputation of Andersen Windows with the master work of passionate installers.

Superior Performance. Andersen’s exclusive Fibrex® composite material lasts longer, performs better, and is stronger than vinyl.*

Energy Efficiency. Renewal by Andersen’s energy efficient windows are ENERGY STAR® certified and can reduce heating and cooling costs.

Hassle-Free Process. Renewal by Andersen eliminates the need to work with multiple companies. We are responsible for all aspects of your window replacement and installation.

Long-term value. Our comprehensive, hands-on approach ensures your window and installation quality, beauty, and energy savings last for many years.

Unrivaled Beauty. Renewal by Andersen offers a wealth of styles, colors, grilles and more for our replacement windows, patio doors, and entry doors to fit any home.

Company values

From Renewal By Andersen

Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We’re committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work and honoring a legacy built on doing the right thing. There is great respect for life outside work so that you can bring your best self to work.

Diversity and inclusion statement

From Renewal By Andersen

Be Renewal. Be You.

We are committed to demonstrating mutual respect and appreciation for our similarities and differences (for example, race, color, culture, gender, sexual orientation, gender identity or expression, religion, education, military service, ethnicity, age, language, physical ability, and thought) so that each employee can realize their potential and we exceed our customers’ expectations.

What Renewal By Andersen employees say

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Benefits

Hours and flexibility

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Get the full story on Breakroom