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Towing Dispatcher Jobs (NOW HIRING)

G&H Towing

Dispatcher

Corpus Christi, TX · On-site

At G&H Towing, we value our people and invest in their growth, our fleet, and safety measures. We ... The dispatcher works a rotational schedule of 12-hour shifts (two days on, two days off, three days ...

Illinois Marine Towing

Dispatcher

Joliet, IL

Illinois Marine Towing Dispatcher I. BASIC FUNCTION As avitalmember of the Transportation Services Group, the Dispatcherisresponsible forensuringthe smooth,efficientand safelogisticsand vessel ...

Henry's Wrecker Service

Dispatcher

Falls Church, VA

Dispatch, call center, logistics, or towing industry experience preferred. * Experience with dispatch software, GPS mapping, or fleet management systems is a plus. * Experience with dispatch software ...

Henry's Wrecker Service

Dispatcher

Falls Church, VA · On-site

Dispatch, call center, logistics, or towing industry experience preferred. * Experience with dispatch software, GPS mapping, or fleet management systems is a plus. * Experience with dispatch software ...

Aston Carter

Dispatcher

Indianapolis, IN · On-site

$22/hr

Dispatcher The Dispatcher plays a meaningful role in managing towing resources to keep vehicle ... This position focuses on coordinating towing capacity, optimizing resource utilization, and ...

BIG RIG BODY SHOP LLC

Wrecker Dispatcher

Auburn, GA · On-site

$20 - $22/hr

KEY RESPONSIBILITIES Receive and coordinate heavy-duty towing, recovery, and roadside service calls ... Dispatch the appropriate driver and equipment based on location, urgency, capability, and ...

Guardian Fleet Services

Dispatcher

Lexington, KY · On-site

This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication ...

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication ...

Guardian Fleet Services

Dispatcher

Knoxville, TN · On-site

This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication ...

Guardian Fleet Services

Dispatcher

Euless, TX · On-site

This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication ...

Guardian Fleet Services

Dispatcher

Euless, TX · On-site

This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication ...

Guardian Fleet Services

Dispatcher

Lexington, KY · On-site

This role requires strong communication skills, the ability to multitask under pressure, and a solid understanding of towing operations. Dispatchers serve as the central point of communication ...

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How much do towing dispatcher jobs pay per hour?

As of Sep 3, 2026, the average hourly pay for towing dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What is a towing dispatcher?

Towing Dispatchers are professionals who coordinate tow truck drivers and respond to service requests from customers, law enforcement, or roadside assistance providers. They receive information about vehicle breakdowns, accidents, or impound needs and assign the appropriate tow trucks to each job. Towing Dispatchers use communication systems and software to track vehicles, relay instructions, and ensure timely service. Their role is vital to ensuring efficient response times and customer satisfaction in the towing industry.

What are the key skills and qualifications needed to thrive as a towing dispatcher?

To thrive as a Towing Dispatcher, you need strong organizational skills, attention to detail, and a high school diploma or equivalent. Familiarity with dispatch software, GPS tracking systems, and two-way radio communication is typically required. Excellent communication, problem-solving abilities, and the capacity to remain calm under pressure are standout soft skills in this role. These skills ensure efficient coordination of tow trucks, timely response to emergencies, and effective service to customers and drivers.

What are some common challenges faced by towing dispatchers, and how can they be managed effectively?

Towing Dispatchers often deal with high-pressure situations, such as coordinating multiple tow requests during peak hours or inclement weather. Effective communication skills and the ability to prioritize tasks are essential for managing simultaneous emergencies. Building strong relationships with tow truck operators and maintaining accurate records can help streamline operations. Utilizing dispatch software and staying organized also contribute to handling these challenges efficiently.

What is the difference between Towing Dispatcher vs Towing Coordinator?

AspectTowing DispatcherTowing Coordinator
CertificationsOften requires a high school diploma and dispatching experienceSimilar certifications, may include additional logistics or customer service training
Work EnvironmentPrimarily in dispatch centers or offices, handling calls and coordinating tow trucksInvolves overseeing multiple dispatch operations, sometimes on-site or in an office setting
Employer & Industry UsageUsed by towing companies, roadside assistance servicesUsed in larger fleet operations, logistics companies, or fleet management

While both roles involve coordinating tow services, a Towing Dispatcher primarily handles immediate dispatching of tow trucks based on calls, whereas a Towing Coordinator oversees broader operations, planning, and logistics. The roles often overlap, but the Coordinator may have additional responsibilities in managing schedules and customer relations.

How do I get into towing dispatching trucks?

To become a towing dispatcher, you typically need good communication skills, knowledge of local roads and towing procedures, and experience with dispatch or customer service roles. Many employers require a high school diploma or equivalent and may provide on-the-job training. Familiarity with dispatch software and a valid driver's license can also be beneficial.

Is it hard to get hired as a towing dispatcher?

Getting hired as a towing dispatcher generally requires good communication skills, familiarity with dispatch software, and the ability to handle stressful situations. While some positions may prefer prior experience or a relevant certification, entry-level roles are often available for those with strong organizational skills and a clean background check.
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Towing Dispatcher jobs near you
Infographic showing various Towing Dispatcher job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 93% Full Time, 5% Part Time, and 1% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.

OpCen Watchstander / Dispatcher

G&H Towing

Deer Park, TX • On-site

$45K - $55K/yr

Full-time

Re-posted 23 days ago

Job description


JOB SUMMARY 

The Watch Stander is a primary communicator between vessels, pilots, towing companies, agents, customers, and shoreside personnel. Receives orders from the harbor master, agents, and other representatives requiring harbor tug services in the Ports of Houston, Galveston/Texas City, Freeport, and Corpus Christi. Shifts during the first two weeks will be Monday – Friday, 0800 to 1600 or as directed, and then transition to a day or night shift working 12-hour shifts. The day shift will be from 0600 to 1800, and the night shift will be from 1800 to 0600. Shifts will be a four-day on, five-days off, five days on, and four-day off rotation.

KEY INTERACTION (INTERNAL & EXTERNAL)

Operations center manager, operations center assistant manager, watch supervisor, Corpus Christi operations coordinator, port captains, port engineers, shoreside staff, and tug crews. External interactions include towing companies, Port of Corpus Christi (POCC) harbor masters, Pilots, Pilot dispatchers, vessel agents, terminal operators, and regulatory agencies.

JOB RESPONSIBILITIES 

  • Ascertains and maintains awareness of the immediate status of all ongoing, near, and future jobs
  • Assigns tugs to vessel movements
  • Coordinates tug availability for fuel & lube servicing, tug maintenance & repairs, and crew changes
  • Coordinates tug availability with all departments and duty personnel when direct access to the tug by departmental personnel is necessary
  • Identifies any potential tug shortages as rapidly as possible and coordinates with the watch supervisor, harbor Pilot dispatchers, and towing companies
  • Keeps an updated time sheet of all service-degraded tugs, including times to return to full-service
  • Maintains an updated tug sheet of the location of all working, idle, and out-of-service tugs
  • Maintains direct contact with the POCC harbor master dispatchers, Galveston/Texas City Pilot dispatchers, Freeport Pilot dispatchers, Houston Pilot dispatchers, and harbor Pilots to provide the appropriate tug service for all upcoming jobs
  • Monitors all channel closures to ensure tugs are available to transit to and from unaffected docks and terminals
  • Provides solutions to problems and special requests
  • Receives emergency calls and records significant information
  • Will be required to stand an on-call watch as per the operating schedule of the OpCen
  • Willingness to work any shift 

EDUCATION & EXPERIENCE 

  • A High school diploma or GED is required; extensive experience may be considered in lieu of education
  • Attention to detail and problem-solving skills
  • Excellent interpersonal skills
  • Minimum 1-year work experience in the maritime industry or 5 years of boating experience
  • Proficiency in speaking with nautical words, expressions, and phrases
  • Requires proficiency with computer hardware and software to include Microsoft Office applications, using a computer with a keyboard and mouse, navigation with a web browser, checking and sending email, and use of internet search engines
  • U.S. Navy (USN) and or U.S. Coast Guard (USCG) preferred

REQUIRED LICENSURE & CERTIFICATIONS 

  • Must be able to obtain a Transportation Worker Identification Credential (TWIC)
  • Requires an active and valid Texas driver's license

REQUIRED KNOWLEDGE, SKILLS, & ABILITIES 

  • Ability to always communicate effectively and professionally 
  • Ability to deal with others using courtesy, tact, and good judgment
  • Ability to establish and maintain effective relationships with personnel and stakeholders 
  • Ability to manage multiple demands simultaneously while maintaining service standards
  • Ability to maintain the confidentiality of all sensitive communications
  • Ability to operate a variety of standard office equipment, such as a calculator, telephone, photocopier, fax, etc.
  • Ability to understand and execute complex oral and written instructions
  • Ability to work at a computer desk for prolonged periods without loss of attention
  • Ability to work independently with minimal or no guidance
  • Ability to work some overtime when business needs arise
  • Advanced skills (obtained through either a minimum of three years of industry experience and/or certifications) are required for problem-solving, resource optimization, and resource allocation
  • Excellent written and verbal communication skills 
  • Interpersonal skills to include self-awareness and the ability to deal professionally with others, and always make professional judgments
  • Must be service-oriented and customer-centric to all internal and external customers 
  • Must be a team player and support the mission, vision, and goals of G&H Towing and the department
  • Proven ability to troubleshoot, test resolutions, and escalate common issues
  • Proven analytical and problem-solving skills
  • Strong communication, organizational, analytical, time management, problem-solving, and planning skills 

WORKING CONDITIONS 

  • Work hours will be assigned based on business needs; however, work hours will typically be: shifts during the first two weeks will be Monday – Friday 0800 to 1600 or as directed, and then transition to a day or night shift working 12-hour shifts. The day shift will be from 0600 to 1800, and the night shift will be from 1800 to 0600. Shifts will be a four-day on, five-days off, five days on, and four-day off rotation. By request from the department manager or department director. Work hours may include irregular hours to assist in completing special tasks or assignments
  • Out-of-regional travel may be required to attend training, seminars, or work-related events 
  • Work will be performed in the office setting

SPECIAL PROJECTS

  • Assist the department manager or director when requested to complete special projects and complete all assignments within a negotiated time frame established by the department manager
  • Completion of other duties as assigned by the department manager, as it relates to the program and position 

BEHAVIORAL COMPETENCIES 

Time Management

  • Candidate must be able to prioritize and complete tasks in a timely manner, and should have the ability to work in a stressful and high-paced environment

Team Work

  • Must be able to collaborate with others to problem-solve and establish effective solutions to issues 

Listening

  • Candidate must be able to understand and act upon verbal directions

Resourcefulness

  • Candidate must be unafraid to seek guidance and support from other employees to safely and effectively complete job duties


ESSENTIAL JOB-RELATED PHYSICAL & MENTAL REQUIREMENTS 

 Physical:

  • Ability to ascend and descend stairs 
  • Ability to bend, twist, kneel, stoop, and or reach for items
  • Ability to detect and write effectively
  • Ability to handle objects
  • Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting
  • Ability to hear with or without aid
  • Ability to move around within an office setting and or other locations as needed
  • Ability to operate office equipment
  • Ability to push, pull, and or squat
  • Ability to remain in a stationary position for long periods
  • Ability to transport, adjust, and or move items up to 25 lbs
  • Ability to have visual acuity to operate a motor vehicle and observe objects within the work setting

Mental:

  • Ability to accept constructive criticism
  • Ability to anticipate needs
  • Ability to cultivate a positive working environment 
  • Ability to express oneself clearly and effectively, orally and in writing, and use ethical and professional judgment
  • Ability to deal professionally, ethically, and effectively with customers, co-workers, vendors, and the public, including providing professional, prompt, responsive, efficient, and courteous customer service and assistance
  • Ability to maintain regular attendance
  • Ability to meet deadlines
  • Ability to be professional and use professional judgment 100% of the time
  • Ability to multitask and plan time efficiently 100% of the time
  • Ability to perform job description and duties with minor supervision 
  • Ability to reason and analyze effectively
  • Ability to solve practical problems as they relate to the position
  • Ability to understand, communicate, and comprehend information in English
  • Ability to work professionally with others 100% of the time
  • Required to pass and maintain all mandatory training 
  • Requires the ability to work collaboratively in a team setting 
  • Requires the ability to treat everyone professionally with courtesy, decency, and respect

WORKSITE ENVIRONMENTAL CONDITIONS