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Sr Dispatcher Jobs (NOW HIRING)

AAA Hoosier Motor Club

Sr. Dispatcher

Indianapolis, IN · On-site

The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the ...

Joseph J. Albanese

Sr. Dispatcher

Santa Clara, CA · On-site

$28 - $50/hr

Albanese, Inc. is seeking Sr. Dispatcher to support field operations by coordinating the daily dispatch of labor, equipment, trucks, and materials across multiple construction projects. This position ...

Joseph J. Albanese

Sr. Dispatcher

Santa Clara, CA · On-site

Albanese, Inc. is seeking Sr. Dispatcher to support field operations by coordinating the daily dispatch of labor, equipment, trucks, and materials across multiple construction projects. This position ...

AAA Hoosier Motor Club

Sr. Dispatcher

Indianapolis, IN · On-site

The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the ...

Joseph J. Albanese

Sr. Dispatcher

Santa Clara, CA · On-site

$28 - $50/hr

Albanese, Inc. is seeking Sr. Dispatcher to support field operations by coordinating the daily dispatch of labor, equipment, trucks, and materials across multiple construction projects. This position ...

THE KENAN ADVANTAGE GROUP

Sr. Dispatcher

Baytown, TX

Lead and mentor dispatching staff * Plan deliveries to inventory-managed retail gas outlets * Receive orders from suppliers, gas station dealers, and renewable fuels distributors * Provide frontline ...

Kenan Advantage Group

Sr. Dispatcher

Baytown, TX

Lead and mentor dispatching staff * Plan deliveries to inventory-managed retail gas outlets * Receive orders from suppliers, gas station dealers, and renewable fuels distributors * Provide frontline ...

Hercules Materials Holdings LLC

SR Dispatcher

Warren, MI · On-site

$50/hr

In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a ...

Hercules Materials Holdings LLC

SR Dispatcher

Warren, MI · On-site

$50/hr

In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a ...

Kenan Advantage Group

Sr. Dispatcher

Baytown, TX · On-site

Lead and mentor dispatching staff * Plan deliveries to inventory-managed retail gas outlets * Receive orders from suppliers, gas station dealers, and renewable fuels distributors * Provide frontline ...

Hercules Materials Holdings LLC

SR Dispatcher

Warren, MI · On-site

$50/hr

In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a ...

Hercules Materials Holdings LLC

SR Dispatcher

Warren, MI · On-site

$50/hr

In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a ...

Central Transport

SR Dispatcher

Buffalo, NY

$60K - $75K/yr

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Odyssey

Sr. Dispatcher (8 am - 5 pm)

Anchorage, AK · On-site

Sr. Dispatcher Anchorage, AK About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end ...

olt

Sr. Dispatcher (8 am - 5 pm)

Anchorage, AK

Sr. Dispatcher Anchorage, AK About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end ...

Central Transport

SR Dispatcher

Reno, NV

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Central Transport

SR Dispatcher

Moline, IL

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

olt

Sr. Dispatcher (8 am - 5 pm)

Anchorage, AK

Sr. Dispatcher Anchorage, AK About Odyssey Logistics Odyssey Logistics is a global logistics and supply chain partner helping businesses optimize performance through fully integrated, end-to-end ...

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Sr Dispatcher information

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How much do sr dispatcher jobs pay per hour?

As of Jul 15, 2026, the average hourly pay for sr dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Sr Dispatcher, and why are they important?

To thrive as a Sr Dispatcher, you need strong organizational skills, multitasking ability, and in-depth knowledge of dispatch procedures, often backed by experience in logistics or transportation. Familiarity with dispatch software, GPS tracking systems, and sometimes certifications like Emergency Medical Dispatch (EMD) or relevant transportation credentials are typically required. Exceptional communication, problem-solving skills, and the ability to remain calm under pressure help Sr Dispatchers excel in coordinating fast-paced operations. These skills ensure efficient resource allocation, quick response times, and effective team coordination, which are critical for operational success and safety.

Is it hard to be hired as a 911 dispatcher?

Becoming a 911 dispatcher can be competitive due to the essential nature of the role and the need for specific skills such as communication, multitasking, and stress management. Candidates often need to pass background checks, training, and sometimes certification, which can make the hiring process challenging but manageable with proper preparation.

What are Sr Dispatchers?

Sr Dispatchers, or Senior Dispatchers, are experienced professionals responsible for coordinating and overseeing the daily operations of dispatch teams in industries such as transportation, emergency services, or logistics. They manage schedules, monitor workloads, communicate with drivers or field staff, and resolve any issues that arise during operations. Sr Dispatchers often train new dispatchers, ensure compliance with company policies, and use dispatch software to optimize routes and response times. Their role is crucial for maintaining efficient and effective communication and service delivery.

What are some of the main challenges Sr Dispatchers face when coordinating logistics across multiple teams?

Sr Dispatchers often juggle real-time communication between drivers, customers, and internal teams, which can be challenging during peak times or when unexpected issues arise. They must quickly adapt to last-minute changes, such as traffic delays or equipment breakdowns, and efficiently re-route resources without disrupting service quality. Strong problem-solving and multitasking skills are essential to maintain smooth operations and ensure all parties are informed and aligned.

Can you make 6 figures as a 911 dispatcher?

Senior dispatchers in emergency services can sometimes earn six-figure salaries, especially with extensive experience, specialized skills, or working in high-cost-of-living areas. However, most 911 dispatcher roles typically have salaries below six figures, with pay often ranging from $40,000 to $80,000 annually. Advancement, certifications, and overtime can influence earnings but reaching a six-figure salary is uncommon for most dispatchers.

Is a dispatcher a high stress job?

A dispatcher, including senior dispatchers, often works in a fast-paced environment requiring quick decision-making and multitasking, which can contribute to high stress levels. The job involves coordinating logistics, managing emergencies, and maintaining communication, making stress management important. However, stress levels vary depending on the industry, workload, and individual coping skills.

What is the highest paid dispatcher?

The highest paid dispatchers are typically those with extensive experience, specialized skills, or working in high-demand industries such as aviation, emergency services, or logistics. Salaries can reach over $70,000 annually, especially for senior roles or those with certifications like CDL or emergency management training.

What is the difference between Sr Dispatcher vs Dispatcher?

AspectSr DispatcherDispatcher
Required CredentialsExperience in logistics, dispatching certifications often preferredHigh school diploma or equivalent, on-the-job training
Work EnvironmentFast-paced, coordinating multiple teams or driversMonitoring and managing daily dispatch operations
Industry UsageUsed in transportation, logistics, and delivery servicesCommon in similar industries, entry-level role

The main difference between a Sr Dispatcher and a Dispatcher lies in experience and responsibility. A Sr Dispatcher typically has more experience, handles complex dispatching tasks, and may oversee other dispatchers. In contrast, a Dispatcher is usually an entry-level or mid-level role focused on daily dispatch operations. Both roles are essential in logistics and transportation industries, but the Sr Dispatcher often takes on additional leadership and coordination responsibilities.

More about Sr Dispatcher jobs
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Sr Dispatcher jobs near you
Infographic showing various Sr Dispatcher job openings in the United States as of July 2026, with employment types broken down into 6% As Needed, 87% Full Time, 6% Part Time, and 1% Contract. Highlights an 93% Physical, and 7% Remote job distribution, with an average salary of $45,823 per year, or $22 per hour.
Sr. Dispatcher

Sr. Dispatcher

AAA Hoosier Motor Club

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

AAA Hoosier Motor Club rating

5.8

Company rating: 5.8 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

265th of 281 rated insurance

Job description

ABOUT AAA HOOSIER:
Since its creation in 1902, AAA has become one of North America's largest membership organizations. Today, AAA Hoosier provides roadside assistance, travel services, exclusive member discounts and benefits, and trusted financial and insurance services to nearly 400,000 Hoosiers. To learn more about AAA Hoosier offers, visit AAA.com.
Scheduled Shift:
Saturday through Wednesday 1:30p.m- 10:00p.m
Here's What is in it for YOU:
  • A company culture that provides training and learning opportunities.
  • A brand that you can be proud to be part of.
  • A culture that will challenge you to be your best.
  • Health / Dental / Vision benefits.
  • Corporate Incentive Plan (CIP)
  • Paid Time Off.
  • Paid Holidays.
  • Company provided LTD & Life Insurance.
  • Service Anniversary Recognition.
  • Free AAA Plus Membership.
  • Generous 401k w/ company match.
  • Company provided HSA dollars.

Position Summary:
The Senior Dispatcher is responsible for acting as a subject matter expert within the Dispatch Department while assisting members and peers with roadside service needs. This role ensures that the (ERS) Emergency Road Service functions efficiently while delivering exceptional customer service to our members and associates. The Senior Dispatcher is dedicated to maintaining high standards of service and member satisfaction.
Duties and Responsibilities:
  • Support members through contact center channels while following and upholding all MSCC (Member Services Contact Center) and HMC (Hoosier Motor Club) standards.
  • Receive and process service requests from members and the Roadside Assistance Program.
  • Monitor daily operations to ensure compliance with established performance metrics (e.g., KMI, call queues, response times) and report findings to management.
  • Provide service following AAA Hoosier Motor Club guidelines that provides our members with a totally satisfied member experience.
  • Answer team members' questions in chat or over the phone.
  • Support training of team as requested by the Manager.
  • Perform quality assurance by listening to dispatcher calls and sharing results and trends with the Member Services Manager.
  • Assist staff in resolving member complaints, escalated calls, and technical issues using available resources.
  • Serve as a liaison between the MSCC, Field Team Dispatch Center and the Hoosier Motor Club management team to ensure smooth communication.
  • Promote AAA membership benefits through thorough knowledge of Hoosier Motor Club programs.
  • Monitor dispatch workflow and work with appropriate team members to find solutions for calls that have not been completed within club established SLA's.
  • Resolve technical problems by utilizing available references or resources, within shift.
  • Demonstrate proficiency in computer systems and relevant technology.
  • Escalate any situations needing further attention to the Manager on duty.
  • Perform other duties as assigned by management.

Education and/or Experience Requirements:
Education:
High school diploma or general education degree (GED), required.
Experience:
Six (6) to twelve (12) months related experience and/or training; or equivalent combination of education and experience. Thorough knowledge of Communication Centers, Dispatcher functions, or supervising others is a plus.
Connect with AAA Hoosier:
Facebook:
www.facebook.com/aaahoosier
Company Website:
www.hoosier.aaa.com

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