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Sr Dispatcher Jobs (NOW HIRING)

Shentel

Sr. Dispatcher

York, PA · On-site

Each member will be competent with the basic scope of Dispatching and general operational field ... Must have had a Lead or SR role. Job Skills & Knowledge: Skill Requirements: * Proficient with the ...

Hercules Materials Holdings LLC

SR Dispatcher

Warren, MI · On-site

$50/hr

In this role, the Dispatcher works hands-on coordinating concrete delivery operations to ensure overall safety, quality, efficiency and profitability. If you love a challenge and are looking for a ...

First Student

Sr Dispatcher

Mount Vernon, NY

Oversees all routing and scheduling of buses; dispatch buses and provide timely and accurate route and passenger information to drivers on route. Reviews route change requests with drivers and ...

Central Transport

SR Dispatcher

Dallas, TX · On-site

Oversee dispatch and office operations within the 170-door Dallas facility. * This includes the process of loading, managing forklift traffic, and overseeing proper picking/sortation of palletized ...

Central Transport

SR Dispatcher

Fargo, ND

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Central Transport

SR Dispatcher

Providence, RI

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Central Transport

SR Dispatcher

Peoria, IL

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Central Transport

SR Dispatcher

Reno, NV

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Central Transport

SR Dispatcher

Fredericksburg, VA

$60K - $75K/yr

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Central Transport

SR Dispatcher

Moline, IL

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Central Transport

SR Dispatcher

Ventura, CA · On-site

Central Transport is one of the nation's most trusted and technologically advanced Less-Than-Truckload (LTL) carriers. With an ever-growing network of terminals nationwide, our team of dedicated ...

Talent Solutions

Senior Freight Dispacther

Berkeley, MO · On-site

$75K - $90K/yr

The senior Dispatcher is responsible for managing freight from pickup delivery while maximizing profitability and delivering outstanding customer service. This role handles complex shipments ...

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Sr Dispatcher information

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How much do sr dispatcher jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for sr dispatcher in the United States is $22.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.07 and $23.80 per hour, depending on experience, location, and employer.

What skills and qualifications are needed to thrive as a Sr Dispatcher?

To thrive as a Sr Dispatcher, you need strong organizational skills, multitasking ability, and in-depth knowledge of dispatch procedures, often backed by experience in logistics or transportation. Familiarity with dispatch software, GPS tracking systems, and sometimes certifications like Emergency Medical Dispatch (EMD) or relevant transportation credentials are typically required. Exceptional communication, problem-solving skills, and the ability to remain calm under pressure help Sr Dispatchers excel in coordinating fast-paced operations. These skills ensure efficient resource allocation, quick response times, and effective team coordination, which are critical for operational success and safety.

What is a Sr Dispatcher?

Sr Dispatchers, or Senior Dispatchers, are experienced professionals responsible for coordinating and overseeing the daily operations of dispatch teams in industries such as transportation, emergency services, or logistics. They manage schedules, monitor workloads, communicate with drivers or field staff, and resolve any issues that arise during operations. Sr Dispatchers often train new dispatchers, ensure compliance with company policies, and use dispatch software to optimize routes and response times. Their role is crucial for maintaining efficient and effective communication and service delivery.

What are some of the main challenges Sr Dispatchers face when coordinating logistics across multiple teams?

Sr Dispatchers often juggle real-time communication between drivers, customers, and internal teams, which can be challenging during peak times or when unexpected issues arise. They must quickly adapt to last-minute changes, such as traffic delays or equipment breakdowns, and efficiently re-route resources without disrupting service quality. Strong problem-solving and multitasking skills are essential to maintain smooth operations and ensure all parties are informed and aligned.

What is the difference between Sr Dispatcher vs Dispatcher?

AspectSr DispatcherDispatcher
Required CredentialsExperience in logistics, dispatching certifications often preferredHigh school diploma or equivalent, on-the-job training
Work EnvironmentFast-paced, coordinating multiple teams or driversMonitoring and managing daily dispatch operations
Industry UsageUsed in transportation, logistics, and delivery servicesCommon in similar industries, entry-level role

The main difference between a Sr Dispatcher and a Dispatcher lies in experience and responsibility. A Sr Dispatcher typically has more experience, handles complex dispatching tasks, and may oversee other dispatchers. In contrast, a Dispatcher is usually an entry-level or mid-level role focused on daily dispatch operations. Both roles are essential in logistics and transportation industries, but the Sr Dispatcher often takes on additional leadership and coordination responsibilities.

More about Sr Dispatcher jobs
What cities are hiring for Sr Dispatcher jobs? Cities with the most Sr Dispatcher job openings:
What states have the most Sr Dispatcher jobs? States with the most job openings for Sr Dispatcher jobs include:
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Sr Dispatcher jobs near you
Infographic showing various Sr Dispatcher job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $45,823 per year, or $22 per hour.

Sr. Dispatcher

Shentel

York, PA • On-site

Full-time

This job post has expired today. Applications are no longer accepted.

Shentel rating

6.3

Company rating: 6.3 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

78th of 97 rated telecommunications companies

Job description

Shenandoah Telecommunications Company ("Shentel") specializes in providing High-Speed Internet and other telecommunications services to customers in the Mid-Atlantic United States. We focus on rural communities, which are often overlooked by larger companies. The Shentel family of brands includes: Shentel: Provides traditional cable Internet services for small towns and rural communities. Glo Fiber: Delivers fiber-optic Internet for customers in larger cities, as a competitor to incumbent providers. Shentel Business and Glo Fiber Business: Offers small, medium and large-scale telecommunication services for businesses and enterprises in our areas. We live and work in the same places as the customers we serve, and we are proud to support our local communities. For more information, please visit www.shentel.com.
Job Summary:
This role will provide valued support in a team environment and work within the Operations Support Center. Additionally, this team will work with the Drop Coordinators in support of the in-house and any Shentel contract partner technicians. Each member will be competent with the basic scope of Dispatching and general operational field duties associated with multi-service telecommunications networks.
Responsibilities include, but are not limited to, creating, dispatching, and clearing trouble reports for all companies of Shentel. Vital to determining the nature of the trouble and the proper department to handle them, Dispatchers will analyze all reported troubles and dispatch those troubles to the proper department for the necessary service work. These actions include daily contact with internal and external customers, Network Technicians, and Management regarding service orders, dispatching and clearing of troubles, and any service problems.
Job Responsibilities:
  • Fills in for other positions as necessary and may be tasked with performing support level functions, such as Capacity Planning or Drop Coordination within the department.
  • Performs additional general office duties, as required and assigned by Management.
  • Interacts on a regular basis with other departments and Contract Partners.
  • Keeps track of schedules, routes and field personnel.
  • Assures work queue processing across all Dispatch Business Types (Cable, Glo, and Beam) in all states or areas
  • Assists Technicians when the customer experience or any field metric is in jeopardy due to system issues or limitations outside of the Technician's control.
  • Provides support to contractors, vendors, third parties, and internal departments to achieve stated goals
  • Maintains effective contractor relationships through daily communication and leverages systems to support all lines of field operations.

Qualification Requirements:
  • Education: High School Diploma required. Associate's degree is preferred. Other candidates with strong workforce, operational, and technical backgrounds and/or telecommunications industry experience will be considered.
  • Experience Level:
    • 3-5 years of Communications/Customer Service experience required.
    • 3-5 years of Telecommunications experience is required.
    • 1-2 years of Project Management/Capacity Coordination experience required.
    • 1 year of experience with workforce analytics in workforce or contact centers with at least 15 employees is required.
    • 3 years of experience with Workforce Management software such as Commforce, Cisco, Genesys/i3, or Optimizer required. Must have had a Lead or SR role.

Job Skills & Knowledge:
Skill Requirements:
  • Proficient with the Interactive Desktop and Quality applications in Genesys/i3.
  • Highly skilled with SmartSheet applications.
  • Highly skilled in the field work force scheduling system.
  • Skilled in Call Center Workforce Management.
  • Proficient in Route Optimization and Capacity planning.

Knowledge of:
  • Microsoft Excel, Word, Visio, BI, Tableau, FSM/CSG, Commforce, iCommV, OTIS, and other telecommunications support related tools.
  • Copper, coax, wireless and fiber technology and applications.
  • Industry standard Telecommunications and Dispatch practices.

Other Requirements:
  • Strength Level: This is sedentary work.

Shentel provides a drug-free workplace and is an EEO employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex (including sexual orientation and gender identity), national origin, disability, or protected Veteran status.
If you require accommodation or assistance to complete the online application process, due to a medical condition or impairment, please contact a HR Representative at 540-984-5241 or employment@emp.shentel.com. When you contact a HR Representative please identify the type of accommodation or assistance you are requesting. We will assist you promptly.
For technical issues with the website, please contact employment@emp.shentel.com.
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