Tour Merchandise Manager Jobs (NOW HIRING)

Job Req ID: 107477 

Job Type: Full-time 

Work Category: Onsite,

Sponsorship: Not Available 

Compensation: $ 19.27 / hourly 

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We are GALLO

Spirit of Gallo is a top spirits supplier in the United States by volume, driven by a mission to build the next great American spirits company and to meet the changing needs of consumers. Spirit of Gallo’s diverse portfolio of both owned and imported spirits includes standouts like High Noon, Four Roses Bourbon, New Amsterdam Vodka, Pink Whitney, Horse Soldier Bourbon, VMC Tequila Cocktails, and E&J Brandy. Find the full portfolio here.

View our Corporate Values and Mission Statement here.

A Taste of What You'll Do

As a Host at the Distillery Visitor Center, you will create memorable experiences that bring our brand to life for guests from around the world. Through engaging tours, tastings, and immersive experiences, you will serve as a passionate brand ambassador, sharing product knowledge and delivering exceptional hospitality that builds lasting connections with our guests.

In this role, you will guide visitors through educational and interactive experiences, support beverage service in Bar 1888, and help ensure every guest receives a welcoming, informative, and enjoyable visit. From managing reservations and ticket sales to assisting with special events and visitor center operations, you will play a key role in creating a premium hospitality environment.

You will also support retail operations, inventory management, and merchandising efforts while maintaining visual standards and contributing to overall visitor center success. Working collaboratively across departments, you will help execute events, support marketing initiatives, and ensure responsible practices, safety, and quality standards are upheld at all times. This is an exciting opportunity for someone who enjoys public speaking, guest engagement, teamwork, and delivering outstanding customer experiences.

What You'll Need

• High school diploma or State-issued equivalency certificate plus six months of retail sales, hospitality, food or customer service experience.
• Required to be 21 years of age or older.
• Required to work weekends and a flexible schedule as needed.
• Required to lift and move product weighing at least 50 pounds.
• Strong knowledge of Computer and software proficiency.
• Excellent communication, customer service and organizational skills, especially attention to detail.
• Skilled in communication, presentation, sales and customer service.
• Experience executing tasks that required attention to detail and accuracy.
• Adhere to brand standards in product discussion with guests and to tour and tasting procedures per policy or as directed by a Supervisor or Lead Host.
• Complete STAR training and follow responsibility practices without exception.
• Required to travel to company offices, sites, and/or meeting locations for onboarding, training, meetings, and events for development, department needs, and business delivery up to 5% of the time, with or without reasonable accommodation. This may be in addition to travel requirements, if applicable, as listed in this job description.
• Required to be 18 years or older. This may be in addition to other age requirements, if applicable, as listed in this job description.

How You'll Stand Out

• High school diploma or State-issued equivalency certificate plus 1 year of retail sales, hospitality, food or hospitality experience reflecting increasing levels of responsibility.
• Candidate is required to have a valid driver’s license, a safe driving record and reliable vehicle (if applicable) at the time of hire. This position will undergo a motor vehicle check (MVR) to confirm a history of safe and responsible driving. If needed, candidate must obtain the appropriate state driver’s license based on the position’s location within 30 days of hire.
• Knowledge of POS, reservation software and inventory management system.
• Tour guide experience.
• Bourbon industry experience.
• Bartending experience.

To view the full job description, please click here.

Our Benefits & Perks

We are committed to providing competitive compensation, perks, and a culture that supports your well-being. Benefits depend on your work category and may include medical and dental coverage, 401k plans, profit sharing, pet insurance, company holidays, access to an employee wine shop, and more! Additional information will be provided before your first interview.

The Fine Print

• The Company does not sponsor for employment-based visas for this position now or in the future.
• Actual compensation paid within the range will be determined by factors such as the education, experience, knowledge, skills and abilities of the applicant, internal equity, and alignment with market data. In addition to the salary, this position may be eligible for bonuses, incentive plans, or participate in tasting room tip pools, as applicable.
• This position will be based in the location(s) specified in the job posting and requires working on-site with no telecommuting option. You will be expected to live within a commutable distance. 
• It is the Company’s policy for job postings to be open to internal candidates for a minimum of 5 days and to external candidates, if applicable, for a minimum of 3 days.

Gallo’s policy is to afford equal employment opportunities to all applicants and employees and not to discriminate on the basis of race, traits associated with race, including but not limited to, hair texture and protective hairstyles (such as braids, locks, and twists), color, national origin, ancestry, creed, religion, physical disability, mental disability, medical condition as defined by applicable state law (including cancer and predisposing genetic characteristics), genetic information, marital status, familial status, sex, gender, gender identity, gender expression, sexual orientation (actual or perceived), transgender status, sex stereotyping, pregnancy, childbirth or related medical conditions, reproductive health decision making, age, military or veteran status, domestic violence or sexual assault victim status, or any other basis protected by applicable law. Nor will Gallo discriminate based on a perception that an individual has any of the foregoing characteristics or is associated with a person who has, or is perceived to have, any of those characteristics.

Gallo will comply with state and local laws prohibiting discrimination for lawful out-of-work behavior, such as off-duty use of cannabis away from the workplace (subject to federal and state law exceptions), the existence of non-psychoactive cannabis metabolites in hair, blood, urine, or other bodily fluids as determined by a drug screening test (subject to federal and state law exceptions).

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gallo is committed to providing reasonable accommodation for candidates with disabilities in our recruiting process. If you need any assistance or accommodation due to a disability, please let us know at 209.341.7000.

Gallo is enrolled in the Department of Homeland Security's E-Verify program and will use the program to verify the employment eligibility of all newly hired employees as required.

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