Tour Merchandise Manager Jobs (NOW HIRING)

About HYBE America

HYBE America is part of HYBE, a global leader at the intersection of music, entertainment, and technology. We represent some of the world’s most influential artists and continue to expand our creative and cultural impact across the Americas. At HYBE, we believe in the power of music and foster a culture built on Passion, Autonomy, and Trust.

Position Overview

We are looking for a highly organized and proactive Associate, Tour Operations & Retail Activations (Temporary) to support tour and offline retail merchandising operations for HYBE artists for a six month engagement with the potential for extension based on business needs. This role is hands-on and execution-driven, responsible for end-to-end coordination of product readiness, site operations, sales tracking, and reporting. The ideal candidate has deep experience in physical merchandising operations and thrives in fast-paced environments, bringing precision, ownership, and problem-solving into every project.

Duration: This is a full-time, temporary position designed to support our production team during an upcoming period of high-volume artist releases, tours, and project launches. While this role has a defined duration, you will be fully embedded in the HYBE America culture, working alongside our team to bring incredible artist merchandise to life.

Key Responsibilities

Tour & Offline Event Merchandising Support:

• Assist in the day-to-day execution of merch operations for tours, offline events, and pop-ups.
• Help coordinate inventory delivery, setup, on-site sales flow, and backshipping under the guidance of the Merchandising Manager.
• Ensure product presentation and site operations align with brand and artist guidelines.

Cross-functional Coordination:

• Support communication between artists’ teams and concert business teams to align merchandise offerings with tour schedules.
• Assist in onboarding on-site vendors and ensure they follow operational protocols.
• Cooperate with logistics and agencies to ensure timelines and deliverables are met.

Sales Tracking & Data Management:

• Assist with real-time on-site sales and inventory tracking; support post-event reconciliation.
• Maintain ERP sales orders and handle documentation for smooth back-end operations.
• Help organize sales data and documentation for post-activation recaps.

Physical Requirements

The touring merchandise role is highly physical and demands stamina, agility, and resilience in a fast-paced, ever-changing environment. Candidates must be able to meet the following physical demands, with or without reasonable accommodation:

• Lifting & Carrying: Ability to frequently lift, push, pull, and carry heavy boxes, bins, and cases weighing up to 50 lbs on a daily basis.
• Stamina & Mobility: Capacity to stand, walk, bend, stoop, and reach overhead for extended periods (often 8 to 12+ hours per shift) during load-in, setup, showtime, and load-out.
• Agility & Coordination: Comfort navigating diverse venue environments, which may include climbing stairs, ramps, and loading docks while transporting inventory.
• Environmental Adaptability: Ability to work in various conditions, including crowded indoor spaces, loud environments, and outdoor venues with exposure to fluctuating weather conditions and temperatures.

Qualifications

• Bachelor’s degree in business administration, event management, merchandising, or a related field (or equivalent experience).
• 1–3 years of experience in event merchandising, live event ops, administrative support, or related roles in the entertainment industry (Open to entry-level candidates with strong internship experience).
• Deep understanding of K-pop fandom culture and sentiment, and its role in merchandise demand.
• Bilingual proficiency in Korean and English is required.
• Strong organizational skills and attention to detail, with the ability to handle administrative tasks in a fast-paced setting.
• Effective communication skills to coordinate smoothly across internal and external teams.
• Willingness to travel domestically and internationally as required.

Don't match every skill listed? Almost nobody does! Think you're a good fit anyway? Please let us know.

Salary Range

The salary range for this job is $71,000-$73,000. This is a good faith effort at the time of posting. This range is base salary only and does not include benefits and any other compensatory components of the role.

Why Join Us

At HYBE America, you’ll play a pivotal role in shaping the voice and reputation of one of the most dynamic and innovative companies in global entertainment. You’ll work with some of the world’s most exciting artists and help tell the stories that define culture. We back our passion for music with benefits that take care of you, so you can bring your best to the work that inspires millions.

Benefits

• Medical, dental, and vision insurance
• Company 401(k) match up to 5%
• Flexible paid time off
• FSA
• Life insurance
• Wellhub membership that gives you access to gyms and fitness studios
• Excellent parental leave policies

**HYBE America is an equal opportunity employer, and more than that, actively strives to build and nurture a diverse, inclusive, and equitable team. We celebrate differences and screen for shared values and cultural fit. We are committed to providing employees with a work environment free of discrimination and harassment.**