Toll Operator Jobs (NOW HIRING)

Salary : $124,555.18 - $167,634.48 Annually
Location : 375 Beale Street, San Francisco, CA
Job Type: Regular/Full-Time
Remote Employment: Flexible/Hybrid
Job Number: 161
Section: CART - Capital Delivery, Asset Management, Roadside Tolling
Opening Date: 06/18/2026
Closing Date: 7/12/2026 11:59 PM Pacific
EQUAL OPPORTUNITY EMPLOYER
The Metropolitan Transportation Commission is an equal-opportunity, non-discriminatory employer. MTC provides all employees and applicants with an equal opportunity in every aspect of the employment experience regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, physical handicap, medical condition or marital status.
DEADLINE TO APPLY IS SUNDAY, JULY 12, 2026 AT 11:55 PM
IF YOU ARE INTERESTED, PLEASE APPLY IMMEDIATELY
A resume is required with your application
Be ready to rethink your assumptions about the public sector. Dedicated and motivated colleagues? Beautiful, high amenity building for on-site work and collaboration? Flexible schedules and hybrid work options? Yes, yes, and yes!
ABOUT THE SECTION
MTC's Capital Delivery, Asset Management and Roadside Tolling (CART) Section brings together many MTC initiatives focused on improving mobility, reliable system operations, and preservation of the region's transportation system in support of a connected, equitable and sustainable Bay Area. The team is responsible for the full lifecycle of customer-oriented, multi-modal projects and programs with a focus on express lane, managed lane and toll bridge corridors. In addition, the section supports regional partners with risk management and governance for mega-project delivery. The section's work is done in close partnership with Caltrans, the California Highway Patrol, county transportation agencies, transit operators and local jurisdictions. The Roadside Tolling Infrastructure Support unit is one of five units within CART and is responsible for the operations and maintenance of the agency's roadside tolling infrastructure.
ABOUT THE ROLE
MTC's Capital Delivery, Asset Management and Roadside Tolling (CART) Section brings together many MTC initiatives focused on improving mobility, reliable system operations, and preservation of the region's transportation system in support of a connected, equitable and sustainable Bay Area. The team is responsible for the full lifecycle of customer-oriented, multi-modal projects and programs with a focus on express lane, managed lane and toll bridge corridors. In addition, the section supports regional partners with risk management and governance for mega-project delivery. The section's work is done in close partnership with Caltrans, the California Highway Patrol, county transportation agencies, transit operators and local jurisdictions. The Roadside Tolling Infrastructure Support unit is one of five units within CART and is responsible for the operations and maintenance of the agency's roadside tolling infrastructure.
ESSENTIAL DUTIES & RESPONSIBILITIES
Essential Functions:
Under the general direction of the Principal, Roadside Tolling Infrastructure Support, the specific assignments and responsibilities include, but are not limited to, the following:

• Provide subject matter expertise over the Open Road Tolling (ORT) toll collection system requirements in the areas of design, development, testing, and transition to the new tolling system.
• Develop and manage scope of work for projects, budget requests, support procurements, contracts, and other administrative documents for the ORT toll collection system.
• Develop and monitor progress of goals, objectives, performance targets, service level agreements, and monitoring plans for the ORT toll collection system.
• Analyze toll operations data and prepare reports.
• Develop high quality work and the delivery of assigned projects and programs within expected timelines.
• Effectively review, analyze and develop solutions to resolve project issues.
• Direct consultants to ensure high quality work that conforms to contract scopes, schedules, and budgets.
• Communicate clearly and concisely with technical and non-technical staff, both orally and in writing, to translate technical issues and recommendations into a language and format understandable to key stakeholders.
• Collaborate with regional toll partners on initiatives that affect tolling policy and operations.
• Read and interpret engineering plans, specifications, and estimates.
• Stay informed of national, state, and regional developments in the tolling industry and support agency involvement in groups such as the California Toll Operators Committee (CTOC) and the International Bridge, Tunnel, and Turnpike Association (IBTTA).

QUALIFICATIONS
KNOWLEDGE, SKILLS, AND ABILITIES
Knowledge of:

• Principles and practices of transportation operations, planning and engineering, managed lanes, systems engineeering, and software design and development.
• Principles and practices of project management including the areas of managing scope, schedule, budget, and risk.
• Software development processes, change control, and testing procedures.
• Techniques for collecting, analyzing, interpreting, and reporting complex and technical data and information.
• Practices of researching issues, evaluating alternatives, making sound recommendations, and preparing and presenting effective reports.
• Policies, procedures, rules, and regulations governing toll operations is preferred.

Skills and Abilities

• Strong analytical, problem-solving, and innovative mindset.
• Ability to organize and prioritize a variety of projects and multiple tasks in an effective and timely manner, organize own work, set priorities, and meet critical deadlines.
• Ability to manage projects, develop work plans, budgeting, and expenses.
• Ability to communicate clearly, both orally and in writing, distilling complex concepts into compelling, relevant, and understandable presentations or reports.
• Ability to use digital design and mapping tools such as CAD, Visio, ArcGIS.
• Ability to collaborate with diverse stakeholders and lead staff to facilitate coordination related to assigned functions and projects.
• Ability to use tact, initiative, prudence, and independent judgment within general policy and procedural guidelines.
• Ability to understand, interpret and apply applicable Federal, State, and local policies, laws, and regulations relevant to work performed.

MINIMUM QUALIFICATIONS
Education and Experience: Equivalent to a bachelor's degree from an accredited college or university with major coursework in planning, civil engineering, environmental science, business or public administration, or a related field and five (5) years of increasingly responsible professional experience administering programs in a field related to assignment area.
PREFERRED QUALIFICATIONS
Education: Completion of a bachelor's degree from an accredited college or university, with a focus on a field of engineering is preferred. Experience: Additional years of experience in project delivery, tolls/transportation operations, software design and development, and/or project management is highly desirable.
Applicants with a degree issued from an institution outside the United States must have their transcripts evaluated by an academic accrediting service and provide proof of equivalency along with their application.
IMPORTANT INFORMATION
HOW TO APPLY
To apply for this outstanding opportunity, please use this link:
EMPLOYMENT REQUIREMENTS
Successful completion of a background check, professional references and the Employment Eligibility Verification Form I-9.
DISABILITY
The Human Resources Department will make reasonable efforts in the recruitment or skills assessment process to accommodate applicants with disabilities. If selected for an interview or testing, and you require accommodation, please notify the Human Resources Department when confirming your interview or test.
All MTC employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.
THE FOLLOWING ARE AMONG THE BENEFITS OFFERED TO EMPLOYEES OF MTC:

• Public Employees Retirement System (PERS); employee contributes a portion of gross salary on a pre-tax basis.
  • MTC is subject to California Pension Reform and as of January 1, 2013 will offer two pension plans. The plan employee will receive will be based on the individual's historical pension plan membership. HR will discuss this directly with all final candidates.
• Health Benefits Insurance through the Public Employees' Retirement System (premiums are shared between agency and employee).
• Agency-paid Dental Insurance (dependent coverage shared by the employee and MTC).
• Agency-paid Vision Care Insurance, employees only (dependent coverage is paid in full by employee).
• Agency-paid Life, AD&D, Short Term and Long Term Disability Insurance.
• Eleven paid holidays per year.
• One day per month paid vacation leave; for each year of service, an additional day per year is granted to a maximum of 25 days per year.
• One day per month paid sick leave, with no limit to the amount of sick leave that can be accumulated. (May cash out up to 240 hours of accumulated sick leave upon separation from the Agency.)
• Personal Business leave; up to three (3) days per year depending upon date of hire.
• Monthly Transit/Parking Subsidy.
• Alternative employee-paid payroll savings plans (tax-deferred compensation plans).
• Two voluntary employee-paid pre-tax dependent care and flexible spending accounts available for employees to participate in.
• Voluntary Supplemental life insurance.

01
Briefly describe how your previous experience and education qualifies you for this position. (Please refer to Qualifications and/or Knowledge, Skills and Abilities in the job description when answering this question.) **250-word maximum.
02
Would you consider yourself a subject matter expert and, if so, in what field? Describe the process you undertook to develop the skills to become a subject matter expert.
03
Please describe your project management experience. Include in your response the responsibilities you held as a project manager, experience with managing teams including consultants, the process/methods you chose to gather the input of key stakeholders, the data/analysis involved, how project process was communicated with key audiences, and the challenges you faced. What techniques did you use to maximize project success and what lessons did you learn that you would apply to future projects?
Required Question