Toll Operator Jobs (NOW HIRING)

Department Information These positions are only open to Colorado state residents Multiple positions are available New employees to the State will be paid biweekly. There are 26 biweekly pay periods in a year. About CDOT CDOT employees make a difference by providing freedom, connection, and experience to the traveling public, while also keeping them safe.

The State of Colorado offers competitive medical, dental and vision insurance, life and disability insurance, and flexible spending and health savings accounts. Visit the State of Colorado benefits for details, current premium rates and a summary video about benefits. The state also offers PERA retirement, great optional PERA plans such as 401K, a generous paid time off package of annual, sick, holiday and other leave, strong career growth, tuition reimbursement and professional development.

Perks include Colorado Employee Assistance Program (CSEAP) counseling, wellness, credit union membership and employee discount program. Visit CDOT Benefits for details. Some positions may qualify for Public Service Loan Forgiveness.

CDOT for All CDOT's strength is our people, and our commitment to our people is to shape, support, and sustain the employee experience, and ultimately, create a supportive workplace where everyone, regardless of gender, race, ethnicity, religion, national origin, age, sexual orientation, gender identity, citizenship status, education, disability, socio-economic status, or any other identity, has the opportunity to thrive. The eligible list created from this announcement may be used to fill current and future vacancies for a period of up to 6 months. Description of Job About the Unit The Lead Tolls Analysts work in the Colorado High Performance Transportation Enterprise (HPTE) which was created in 2009 as an independent, government-owned business within The Colorado Department of Transportation (CDOT) but is overseen by a separate Board of Directors that includes external stakeholders from four geographic regions appointed by the Governor.

HPTE is now doing business as the Colorado Transportation Investment Office (CTIO). CTIO is an "enterprise" for purposes of Section 20 of Article X of the State Constitution. Since 2015, CTIO has been enhancing its capabilities for Express Lanes operations.

Currently, CTIO operates 176 lane miles of Express Lanes, with an additional 63 lane miles under construction and 14 lane miles in development. As the operator of the Express Lanes Network, CTIO oversees the operation, maintenance, and performance of the entire Express Lanes network. About the Position The Toll Analysts monitor the tolling system and network and respond to failures to minimize revenue risk.

The positions gather, monitor, confirm, coordinate, and disseminate toll and roadway information from CDOT, consultants, and vendors to independently provide consistent, accurate, and useful information needed to communicate effectively and efficiently within the CDOT and stakeholder communities and the traveling public. The Toll Analysts develop and organize communication. As changes and enhancements to technology continue to advance, systems and duties that involve the technology used by these positions will also change and develop.

The Toll Analysts will need to become proficient with the new technologies and adapt processes and procedures as needed. Your duties and responsibilities will include, but are not limited to, the following: Provide toll system analysis and tolling equipment monitoring & support. Proactively monitor tolling equipment and the tolling network to identify, resolve, or escalate issues to relevant teams.

For example, review and compose updates to Variable Toll Message Signs (VTMS). Monitor Express Lanes tolling equipment and roadways to detect, confirm, update, and respond to scheduled and unscheduled traffic incidents and maintenance impacting tolling, such as maintenance or traffic incidents that divert traffic into toll lanes or divert traffic away from toll lanes. Provide support including researching and investigating toll related issues, maintaining documentation, and fulfilling requests from the CTIO operations and maintenance leadership.

Actively monitor toll system equipment/devices and network failures and determine and execute procedures to initiate resolution. Create tickets and track the progress of resolutions. Train others, in accordance with approved process guidelines for the Toll Analyst position.

Verify that toll rates are displayed correctly on all Express Lanes corridors to ensure they match the toll rate schedules and contact the appropriate contractor team if the toll rates do not match the schedule. Utilize multiple platforms and equipment on a regular or daily basis including, but not limited to: (TAP) software to monitor corridors on the E-470 network. CDOT's OpenTMS for traffic incident management and roadside device management.

riteSuite to monitor Next Generation Lane Toll Systems (NGLTS) corridors. Closed Circuit TV (CCTV) cameras to confirm the status and condition of tolling equipment found on the Express Lanes corridors, including toll points (signs, Automatic License Plate Reading (ALPR) Cameras, Readers, Loops cabinets, etc.) to ensure devices are working properly, and correct toll rates and lane status are displayed. Online collaboration documents for voids, lane health alarms, 24 hour tolling operations, Safety Enforcement Program activities and device status logs

LaneAware for planned maintenance lane closures. OpenTMS for incident reports, device tickets, and communication logs Regularly document all toll-related events by email and data entry logs. Arrange data in a standardized method for various systems and programs.

Provide situational awareness and communication to the public, independently updating public information on COtrip, 511, Variable Message Signs (VMS) and TRDPS (spell this out) Boards. Support the CDOT Traffic Operations Center (TOC) team in traffic incident management duties including documenting incidents, implementing resource plans, maintaining up-to-date information on signs, collaborating with the CDOT Traffic Operations Center (TOC) operations team, and supporting messaging for Travel Alerts on regional devices. Monitor the Advanced Vehicle Location (AVL) software for CDOT's fleet and notifies the TOC of any issues.

Proactively monitor Express Lanes corridors with Safety and Toll Enforcement Program (STEP) systems including capturing incidents on the roadway that may cause motorists to unwillingly violate the law, documenting the location, time range, and cause. Changes or composes messaging to alert motorists to incidents. Reviews and enters Lane Closure Requests into Lane Aware.

Review and implement Standard Operating Procedures (SOPs) and Standard Operating Guidelines (SOGs) as they become updated and available. Test and make recommendations to update SOPs when more effective procedures/methods are determined. Other duties as assigned may include but not be limited to, attending meetings or events; assisting with projects; working with Intelligent Transportation System (ITS) software development personnel; planning events; providing tours and training new/exiting staff, contractors or consultants.

Work Environment: Shift work (10 hours) to cover seven days a week on a rotating schedule. These positions may be eligible for additional shift incentive pay depending on the work schedule. These positions are designated as Critical Positions.

Critical positions are expected to work and/or remain at the worksite in delayed start, early release, or closure situations. May have the opportunity to Work from Home (WFH) as a hybrid work Works with multiple computer screens. Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights Minimum Qualifications Experience Only: At least 6 years of full-time professional work experience closely related to the Major Job Duties which included at least two (2) years of the experience in any of the following or a combination of the following: toll operations, Intelligent Transportation Systems (ITS) operations, dispatching, traffic incident management or military operations which included data driven decision making.

OR Education and Experience: A combination of relevant education and experience equal to at least 6 years. Education from an accredited college or university with coursework in a field of study closely related to the duties of this position will be considered. Experience in any of the following or a combination of the following: toll operations, Intelligent Transportation Systems (ITS) operations, dispatching, traffic incident management or military operations which included data driven decision making will be considered.

Please Note: The required experience must be substantiated within the work experience section of your application. "See Resume" statements on the application or resumes in lieu of a complete application may not be accepted. Additional information submitted after the closing date of this announcement will not be considered in the review of your application.

In addition, part-time work will be prorated. College Transcripts: If you are using education to qualify, a legible copy of your official or unofficial college transcript(s) or an official foreign credential evaluation report must be submitted with your application. Transcripts must show your name, the name of the school, completed credit hours, and (if applicable) that a degree was conferred.

Transcripts from colleges or universities outside of the United States must have been assessed for U.S. equivalency by a NACES educational credential evaluation service. The credential evaluation report must be an official report

Failure to provide a transcript or official foreign credential evaluation report may result in your application being rejected and you will not be able to continue in the selection process for this position. Conditions of Employment Must pass a pre-employment screening which may include social security number trace, criminal records check, public court records check, educational records, and driving records checks. More information in the supplemental information section.

These positions are designated as Critical Positions. Critical positions are expected to work and/or remain at the worksite in delayed start, early release, or closure situations. Shift work Preferred Qualifications The exceptional applicant will possess proven ability or accomplishment in the following: Demonstrated success with the duties listed in the Description of the Job section; Highest work/personal ethics and integrity; Years of State service experience related to the duties of this position; Experience with traffic operations platforms and equipment such as TAP software, riteSuite, and/or CCTV; Experience performing incident management; Experience with data-driven decision-making; Process analysis experience; Excellent writing skills necessary to perform clear and concise record keeping, logging of required information, and updating public information without spelling or grammatical errors; Ability to monitor video images for the detection and verification of crashes, debris, abandoned or disabled vehicles, and hazardous or non-hazardous spills; Ability to manage information on multiple monitors; Able to prioritize incoming information; Proven ability to manage multiple projects and priorities in a demanding environment; Passion for safety and service to the public; Strong analytical, reasoning, investigative, problem solving, and decision making skills; Flexibility and adaptability in response to changing conditions or unexpected obstacles; Excellent oral communication skills; Ability to partner with other CDOT stakeholders and staff, the public, consultants, and others with sensitivity to their needs and priorities; Strong time management skills; Excellent organizational skills; Strong interpersonal and relationship building skills; Ability to work under pressure; Ability to take initiative to solve problems in an innovative manner; Strong attention to detail; Comfortable learning new software; Ability to work effectively in both independent and team situations.

Supplemental Information Applicant Checklist Complete Applications must include the following documents: A complete CDOT Application for Announced Vacancy (please submit online using the green 'APPLY' button at the top of this announcement) A complete Supplemental Questionnaire (The questionnaire is part of the online application. You will be prompted to answer them as you are completing your online application.) A cover letter that describes your interest in this position, how your experience aligns with the minimum and preferred qualifications of this position. Cover letters must be uploaded as an attachment to your online application

Cover letters will not be accepted after the closing date and time of the announcement. A detailed chronological resume. Resumes must be uploaded as an attachment to your online application.

If you are using education to qualify, a copy of your official or unofficial transcript showing completed coursework and credit hours, that your degree has been conferred (if applicable), and the name of your school, or your officical NACES accreditation. Please submit this as an attachment to your online application. If you are a veteran, a copy of your DD214.

Please submit this as an attachment to your online application. Please note that you may redact information on your attachments that identifies your age, date of birth, or dates of attendance at or graduation from an educational institution. Only complete applications submitted by the closing date for this announcement will be given consideration.

Every effort must be made to submit all application materials by the announcement close date. Where unusual circumstances prevent timely acquisition of transcripts, they must be submitted within five business days of the announcement close date. Resumes will not be accepted in lieu of a completed application.

Failure to submit properly completed documents by the closing date of this announcement may result in your application being rejected. The State of Colorado strives to create a Colorado for All by building and maintaining workplaces that value and respect all Coloradans through a commitment to equal opportunity and hiring based on merit and fitness. The State is resolute in non-discriminatory practices in everything we do, including hiring, employment, and advancement opportunities.

Notifications: All correspondence regarding your status in the selection/examination process will be via email. Include your current working email address on your applicati...