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Tier Tech Jobs (NOW HIRING)

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

**THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Tech-Keys

IT Engineer, Tier 2 NJ

Howell, NJ · On-site

$50K - $70K/yr

THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

DCA Technology Partners

Be Seen First

IT Support Technician - Tier 1

Alexandria, VA · On-site

$45K - $60K/yr

IT Support Technician - Tier 1 Department: IT Reports to: Director of Managed IT Services Location: Alexandria, VA (onsite role; remote/telework not available) Position Overview We are seeking a ...

SLR Search

Hybrid Corporate Associate

Raleigh, NC · On-site

$300K/yr

Join an elite boutique legal team as Hybrid Corporate Associate architecting early-stage venture financings and corporate strategies for top-tier tech and life sciences pioneers. Hybrid Corporate ...

Nashville Toyota North

Tier One IT Technician

Madison, TN · On-site

$45K - $55K/yr

Nashville Toyota North is hiring a full-time Tier One IT Technician to keep our dealership running smoothly in Nashville, TN. We offer a competitive salary ranging from $45,000 to $55,000 annually ...

ALENOTECH SOLUTIONS LLC

Data Analyst

Tucson, AZ · On-site

Stay current with industry best practices and tools in data analysis Company Description At Alenotech Solutions LLC, we specialize in connecting top-tier technology talent with leading organizations ...

Nashville Toyota North

Tier One IT Technician

Madison, TN · On-site

$45K - $55K/yr

Nashville Toyota North is hiring a full-time Tier One IT Technician to keep our dealership running smoothly in Nashville, TN. We offer a competitive salary ranging from $45,000 to $55,000 annually ...

ALENOTECH SOLUTIONS LLC

Data Analyst

Tucson, AZ · On-site

Stay current with industry best practices and tools in data analysis Company Description At Alenotech Solutions LLC, we specialize in connecting top-tier technology talent with leading organizations ...

iTalent Digital

Business Analyst

Las Vegas, NV · Remote

You'll support the execution of the strategy, roadmap, and delivery of top-tier Tech Ops Engineering solutions. Your role is crucial in providing next-gen Applications and Systems solutions across ...

Jobtailor

NY · On-site

* Perform daily operations for the Tier II Support team * Support laptops, desktops, IT services, and software for MiTek team members escalated by IT Service Desk Tier I Support * Provide second-level ...

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All JobsTier Tech Jobs

Tier Tech information

What is a tier tech?

Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.

What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?

To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.

What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?

Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.

What cities are hiring for Tier Tech jobs?

Cities with the most Tier Tech job openings:

What states have the most Tier Tech jobs?

States with the most job openings for Tier Tech jobs include:

What are popular job titles related to Tier Tech jobs?

For Tier Tech jobs, the most frequently searched job titles are:

Infographic showing various Tier Tech job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 75% Full Time, 14% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

Bilingual Korean Tier 2 IT Support Specialist

Washington, DC • On-site

Cinter Technology Services
See more jobs at Cinter Technology Servicesexternal

$30/hr

Contractor

Retirement

Posted 19 days ago

Key responsibilities

  • Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.

  • Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.

  • Support and document incidents related to Microsoft Office applications, system updates, and recurring issues, while collaborating with other support teams.

Job description

▶ Job Details
・Job Title: Bilingual Korean Tier 2 IT Support Specialist
・Client: Korean IT Services and IT Consulting
・Working Location: Washington, DC
・Working Style: Onsite
・Employment Type: 1-year Contract / W-2
・Salary: $55K-60K/year (DOE)
・Benefit: 401K Match and Insurance
・Visa Support: No
・Working Hours: 9:00 AM–6:00 PM
・Language: English and Korean (bilingual required)
▶ Position Overview
We are seeking a customer-focused, Korean/English bilingual Tier 2 IT Support Specialist with at least five years of enterprise IT support experience. This role focuses on troubleshooting Microsoft Active Directory and Windows environments while providing high-quality technical support to end users and executives.
▶ Key Responsibilities
  • Provide Tier 2 technical support for laptops, desktops, mobile devices, and peripherals in Windows environments.
  • Troubleshoot Microsoft Active Directory issues involving user accounts, Group Policy, organizational units, permissions, and login access.
  • Support Microsoft Office applications, including Outlook, Excel, Word, and PowerPoint.
  • Handle escalations from Tier 1 support and collaborate with Tier 3 and infrastructure teams.
  • Perform employee onboarding and offboarding and manage user access rights.
  • Provide onsite and after-hours VIP support for executives and urgent cases.
  • Document incidents and resolutions in ticketing or service-management systems.
  • Assist with software deployment, patching, and system updates.
  • Identify recurring issues and recommend long-term solutions and process improvements.
  • Ensure compliance with applicable IT security policies and procedures.
▶ The Right Candidate Will Possess
A customer-focused and dependable IT support professional with strong troubleshooting, communication, and time-management skills. The successful candidate will be comfortable supporting executives, managing multiple priorities, and resolving technical issues in a fast-paced enterprise environment.
▶ Required Qualifications & Skills
  • Bachelor’s degree in Information Technology, Computer Science, or a related field.
  • At least five years of hands-on IT support experience in an enterprise environment.
  • Korean and English bilingual proficiency.
  • Strong proficiency with Microsoft Active Directory, including ADUC, Group Policy, DNS, and DHCP.
  • Experience supporting Windows 10/11, Microsoft Office, and common desktop applications.
  • Familiarity with SCCM, Remote Desktop, or similar remote-support tools.
  • Strong written and verbal communication skills.
  • Ability to prioritize and manage multiple assignments.
▶ Preferred Qualifications
  • CompTIA A+, Network+, Microsoft, or comparable certification.
  • Experience supporting IT service-desk environments with more than 500 end users.
  • Experience with VDI and macOS support.
  • Working knowledge of ITIL practices.
  • Basic PowerShell scripting experience.
  • Experience with Zendesk, ServiceNow, BMC Remedy, or similar ticketing systems.
  • Experience with mobile-device or enterprise-mobility management.
  • Experience with Windows Deployment Services and disk imaging or cloning tools.

▶ Important Notice
Beware of scams: Cinter Technology will never contact candidates from an email address ending in cintertechnology.work. Any such email is fraudulent.
No C2C: We do not accept Corp-to-Corp arrangements for this position.
 

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