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Tier Tech Jobs in California (NOW HIRING)

Inficare Technologies

Technical Program Manager

Sunnyvale, CA · On-site

$150K - $194K/yr

Candidates with prior experience at top-tier technology companies are highly preferred. Key Responsibilities * Manage new feature tracking, progress monitoring, and test requests to ensure on-time ...

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Tier Tech information

What is a tier tech?

Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.

What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?

To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.

What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?

Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.

Director, Technology Public Relations - Western Digital

San Jose, CA • On-site

OpenTalent
See more jobs at OpenTalentexternal

Other

This job post has expired today. Applications are no longer accepted.

Job description

In this role, you will join WD’s public relations function at a defining moment. With WD forming the storage foundation of the AI-driven data economy, how the company is covered — in the press, in trade publications, in podcast conversations, and across digital media — shapes perception with customers, partners, investors, and talent alike. This role is responsible for building and executing a proactive, narrative-driven technology PR program that cuts through the noise of a crowded enterprise tech landscape and establishes WD as an essential voice in the AI infrastructure conversation.

You will serve as the primary interface between WD's executive team and the media ecosystem — from top-tier technology press to influential trade outlets and emerging digital voices — and will be responsible for both the strategy and the day-to-day execution that keeps WD's story in front of the right audiences at the right moments.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Develop and own WD's global tech PR strategy, including narrative architecture, message platform, and a proactive story calendar that aligns with product launches, executive thought leadership, industry events, and broader market moments in AI, cloud, and data infrastructure
  • Serve as the primary relationship owner for WD's important media contacts — across top-tier technology press and trade publications — building trusted, ongoing relationships that go beyond reactive pitching to genuine editorial partnership
  • Lead all aspects of media relations, including proactive story development and pitching, press release writing and distribution, embargo management, exclusive placements, and rapid response to breaking news or competitive developments
  • Direct external PR agency relationships, including setting priorities, reviewing deliverables, and holding agency teams accountable to measurable outcomes
  • Partner with executive communications to develop and place thought leadership content — op-eds, bylines, contributed articles, and speaking opportunities — that positions WD's senior leaders as credible, distinctive voices in the AI infrastructure conversation
  • Develop and execute launch PR strategies for major product announcements, and partnerships— coordinating across Product Marketing, Product, Legal, and IR to ensure launches land with maximum impact and consistent messaging
  • Build and manage a proactive executive visibility program, identifying and securing opportunities for WD leaders in podcasts, panels, keynotes, media roundtables, and industry awards programs that reinforce strategic positioning
  • Monitor the media landscape continuously, tracking coverage broader industry narratives, synthesizing insights that inform executive decision-making and help the team stay ahead of emerging story angles
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