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Tier Tech Jobs in California (NOW HIRING)

WizeHire, Inc

Tier 2 It Support Engineer

Santa Rosa, CA · On-site

Portola Systems is seeking a skilled and motivated Tier 2 IT Support Engineer to join our growing team. This role is primarily focused on supporting our Tier 1 Service Desk team, managing escalations ...

Pigment

Engagement Manager

San Francisco, CA · On-site

Experience at leading professional services firms or top tier technology companies * Strong analytical and problem-solving skills * Excellent communication and stakeholder management abilities

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Tier Tech information

What is a tier tech?

Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.

What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?

To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.

What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?

Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.

Support Technician II (Tier 2) Bakersfield, CA

Bakersfield, CA • On-site

Grapevine MSP Technology Services
IT Services • 11 - 50 employees
Learn more about Grapevine MSP Technology Servicesexternal

$21 - $29/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 20 days ago

Job description

Support Technician II (Tier 2) Bakersfield, CA
We're growing and looking for a skilled Tier 2 technician to join our engineering team. This goes beyond ticket resolution. You'll be a key escalation point, trusted problem solver, and technical resource across a wide range of client environments. If you thrive on complex problems and want work that actually matters, this is it.
Grapevine MSP is the Central Valley's largest managed IT services provider. Founded in 2009 by CEO Joe Gregory, we've grown to a team of 60+ professionals and are recognized as a Microsoft Tier 1 Partner. We deliver proactive IT support, cybersecurity, cloud, VoIP, and strategic consulting to businesses of all sizes. Our "let's figure it out" culture isn't a tagline; it's how we show up every day.
Core Responsibilities
  • Serve as the escalation point for complex hardware, software, and connectivity issues
  • Monitor and maintain client IT systems, networks, and applications
  • Log incidents, perform root cause analysis, and implement fixes that prevent recurrence
  • Run scheduled maintenance: backups, patches, and updates
  • Document procedures, incidents, and resolutions accurately
  • Enforce IT security policies and flag vulnerabilities
  • Train end users on systems, applications, and IT policies
  • Collaborate with the broader team for seamless handoffs and communication

Requirements
• Proven experience in a desktop support or help desk Tier 2 role
• Strong knowledge of Windows OS across all workstation versions
• Proficiency with Office 365 and the Microsoft Office Suite
• Experience with Active Directory and user account management
• Solid networking fundamentals - LAN/WAN, connectivity troubleshooting
• Familiarity with remote support tools and common office hardware
• Knowledge of antivirus, firewalls, and endpoint security best practices
• Basic macOS comfort
• Clear communicator with strong customer service skills
• Organized, proactive, and able to work well under pressure
Nice to Have and What Sets You Apart
• MSP experience (highly preferred)
• A habit of preventing problems, not just fixing them
• Passion for staying current with evolving technology
• Continuous improvement mindset focused on client satisfaction
Why Grapevine MSP?
• Work alongside a talented, collaborative engineering team
• Exposure to diverse client environments - no two weeks look the same
• Real opportunities to grow your skills and advance your career
• Be part of the Central Valley's largest and most trusted MSP
Benefits
  • Competitive Pay
  • 401K Plan with 4% matching pay contributions
  • Grapevine MSP offers access to low-cost, high-quality healthcare options, "Health, Dental, and Vision."
  • Vacation time
  • Paid Sick Time
  • Performance Bonuses
  • Work Anniversary Recognition
  • Equipment and Tools Provided
  • Plenty of training courses are covered if you want to advance further; Grapevine MSP offers Growth and Development Plans with Industry-Specific Training.
  • Team Events
  • Social Events

Apply