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Tier Tech Jobs (NOW HIRING)

General Talent Pool

Mclean, VA ยท On-site

$16.75 - $21.75/hr

About Tier Tech International, Inc. Tier Tech International, Inc. (TTI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) with world-class, professional, and dedicated program and project ...

The technical recruiting role's main objective is to work with our clients and help place top tier tech talent to their growing teams. We're looking for a dynamic team-player to work closely with ...

Technical Program Manager

Sunnyvale, CA ยท On-site

$150K - $194K/yr

Candidates with prior experience at top-tier technology companies are highly preferred. Key Responsibilities * Manage new feature tracking, progress monitoring, and test requests to ensure on-time ...

Description Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose ...

Tech-Keys is looking for an Experienced Tier 2 IT Engineer to join their team! The successful candidate will work out of one of our clients headquarters as part of an IT team to diagnose and ...

Tier 2 - IT Engineer MN

Eagan, MN ยท On-site

$55K - $75K/yr

THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

Tier 2 - IT Engineer MN

Eagan, MN ยท On-site

$55K - $75K/yr

**THIS IS NOT A REMOTE POSITION** Tech-Keys is seeking an experienced Tier 2 IT Engineer to join our team. The ideal candidate will provide technical support to our customers and consistently strive ...

We are seeking an IT Service Desk Tier 1 who possesses a passion for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support ...

Top-Tier Tech: Level up your skills with on-site ultrasound, cold laser therapy, and high-def digital radiology. * All Creatures Great & Small: Come for the cats and dogs; stay for the chance to ...

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Tier Tech information

What is a tier tech?

Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.

What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?

To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.

What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?

Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.

What cities are hiring for Tier Tech jobs?

Cities with the most Tier Tech job openings:

What states have the most Tier Tech jobs?

States with the most job openings for Tier Tech jobs include:

What are popular job titles related to Tier Tech jobs?

For Tier Tech jobs, the most frequently searched job titles are:

Infographic showing various Tier Tech job openings in the United States as of June 2026, with employment types broken down into 4% As Needed, 75% Full Time, 14% Part Time, and 7% Contract. Highlights an 92% Physical, 2% Hybrid, and 6% Remote job distribution.

General Talent Pool

Mclean, VA โ€ข On-site

Tier Tech International, Inc.
Business Management Consultingย โ€ขย 201 - 500 employees

$16.75 - $21.75/hr

Full-time

Re-posted 14 days ago


Job description

About Tier Tech International, Inc.
Tier Tech International, Inc. (TTI) is a Service-Disabled Veteran Owned Small Business (SDVOSB) with world-class, professional, and dedicated program and project leaders with decades of real-world emergency preparedness and response, exercise and training, policy, and operational experience, supporting most U.S. Government response organizations. Our program operations, planners, and experts provide the complete life cycle of requirements determination, capability-based assessments, CWMD planning, programming, COOP, and execution of recommendations for closing operational gaps. We innovatively train Federal, State, and local responders from the classroom, field, or with computer-based training programs. Our executive staff and field operations teams include senior policymakers, analysts, nationally recognized CWMD and exercise experts, and professional counterterrorism/special operations personnel. TTI was established in 2003 and has locations around the globe.
We are always on the lookout for future employees that are dedicated, passionate, and drive innovation by challenging conventional thinking. If you feel that you would be a good fit, please submit your resume to our general talent pool for consideration for future opportunities.