ZipRecruiter

Log In

1

Tier Tech Jobs in Michigan (NOW HIRING)

BAE Networks

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs fixing. Working from our Troy office and taking calls in our support queue, you'll handle incoming ...

BAE Networks

IT Support Engineer -- Tier 1

Troy, MI · On-site

$40K - $50K/yr

As a Tier 1 IT Support Engineer, you'll be the first voice our clients hear when something needs fixing. Working from our Troy office and taking calls in our support queue, you'll handle incoming ...

Pierre Strand

Business Development Leader

Detroit, MI · On-site

Senior Business Development Leader in a top-tier technology consulting firm, with a proven track record of at least 20 years in the technology consulting or IT services industry. * Strong sector ...

Intelligent Network & Communication Systems

Be Seen First

MSP Helpdesk Technician -- Tier 1 - IT Support / Career Starter Role

Grand Blanc, MI · On-site

$35K - $45K/yr

We put humans first, technology second, and somehow that math keeps working out. We're looking for a Tier 1 Technician. The first responder. The friendly voice on the phone when something's broken ...

Intelligent Network & Communication Systems

Be Seen First

MSP Helpdesk Technician -- Tier 1 - IT Support / Career Starter Role

Grand Blanc, MI · On-site

$35K - $45K/yr

We put humans first, technology second, and somehow that math keeps working out. We're looking for a Tier 1 Technician. The first responder. The friendly voice on the phone when something's broken ...

next page

Showing results 1-20

All JobsTier Tech JobsTier Tech Jobs in Michigan

Tier Tech information

What is a tier tech?

Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.

What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?

To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.

What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?

Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.

What cities in Michigan are hiring for Tier Tech jobs?

Cities in Michigan with the most Tier Tech job openings:

Oracle PL/SQL Developer

Lansing, MI • On-site

NAVA Software Solutions
IT Services • 51 - 200 employees
Learn more about NAVA Software Solutionsexternal

$51.50 - $65/hr

Full-time

Re-posted 13 days ago

Job description

NAVA Software solutions is looking for an Oracle PL/SQL Developer
Details:
Oracle PL/SQL Developer
Location: Lansing MI- Hybrid role
Duration: 6-12 months
Job Duties and Responsibilities:
  • Understand the data and perform data analysis to support building new reports and modify existing reports.
  • Analyze users' needs and design as necessary.
  • Perform code promotions and test that reports are operating correctly.
  • Perform Technical Review of requirements, analyze source data and provide gap analysis.
  • Research, construct, develop, and test complex SQL and PL/SQL scripts for new reports.
  • Communicate with end users on reports or environmental issues.
  • Use structured coding methodology and "code once use many times" methodology so that the developed code is reusable.
  • Perform code reviews/walk-throughs and unit testing of code developed by developers.
  • Work with team members to develop program units that integrate seamlessly into the overall system.

Required Skills
  • Minimum 8 years of experience as a PL/SQL Developer
  • Minimum 8 years of RDBMS / SQL experience
  • Preferred experience in Agile/Scrum
  • Knowledge of PL/SQL, SQL, JavaScript, jQuery, HTML.
  • Experience with HTML, Oracle Database, SQL, PL/SQL
  • Skill using RDBMS systems such as Oracle & SQL Server.
  • Bachelor's degree in computer science/Information Technology or related field; or the equivalent combination of education and experience;
  • Oracle DB Developers.
  • Heavy DB experience along with knowledge/exposure of some middle tier technology.
  • Experience in Agile/Scrum software development methodologies
NAVA Software Solutions logo

About NAVA Software Solutions

Sourced by ZipRecruiter

NAVA is a strategic partner for companies seeking to develop or customize software and products. Our team of experts leverages cutting-edge technology and deep industry knowledge to provide customized solutions that drive business success. Whether you're looking to improve your operations, increase efficiency, or bring a new product to market, NAVA has the expertise and resources to help you achieve your goals. Trust us to be your partner in software and product development.

Industry

It services

Company size

51 - 200 Employees

Headquarters location

Rocky Hill, CT, US

Social media

Facebook

View All NAVA Software Solutions Jobs

Apply