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Tier Tech Jobs in Michigan (NOW HIRING)

Ascent Cloud

IT Analyst - Part Time

Detroit, MI · On-site

Responsibilities : • Provide Tier 1 and Tier 2 internal support of hardware and software • ... IT hardware according to IT policies. • Assist with setup, configuration, repair, and ...

Ascent Cloud

IT Analyst - Part Time

Detroit, MI · On-site

Responsibilities Provide Tier 1 and Tier 2 internal support of hardware and software Troubleshoot issues to identify and resolve root causes Track and deploy MacBooks and other IT hardware according ...

Jars Cannabis

IT Manager

Troy, MI · On-site

$80K/yr

Our IT Technician handles tier-1 support well on their own and rarely needs escalation, so the IT Manager spends most of their time on infrastructure projects, system standardization, and vendor ...

Jars Cannabis

IT Manager

Troy, MI · On-site

$80K/yr

Our IT Technician handles tier-1 support well on their own and rarely needs escalation, so the IT Manager spends most of their time on infrastructure projects, system standardization, and vendor ...

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Tier Tech information

What is a tier tech?

Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.

What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?

To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.

What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?

Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.

What cities in Michigan are hiring for Tier Tech jobs?

Cities in Michigan with the most Tier Tech job openings:

Account Manager - Automotive Electronics - Tier One

Northville, MI • On-site

HELLA GmbH & Co. KGaA.
See more jobs at HELLA GmbH & Co. KGaA.external

Full-time

Medical, Retirement, PTO

Re-posted 20 hours ago

Job description

Account Manager - Automotive Electronics - Tier One
Location Northville, USA
FORVIA HELLA is a listed, international automotive supplier. Coming together with Faurecia in the FORVIA Group, we build the world's seventh largest supplier of automotive technologies. As a global market leader in high-growth areas, FORVIA employs 157,000 people worldwide. FORVIA HELLA therein stands for high-performance lighting technology and automotive electronics. At the same time, we cover a broad service and product portfolio for the spare parts and workshop business as well as for manufacturers of special vehicles with our Business Group Lifecycle Solutions. With around 37,500 employees at over 125 locations, the Company is active worldwide and generated adjusted sales of € 8.1 billion on a preliminary basis in the fiscal year 2023.
YOUR TASKS
Forvia Hellais seeking its next great Account Manager to join our team. The primaryfunction of this role is to take ownership of supply cycle sales with our Tier one and two automotive based partners for electronics products. This individual will bejoining a historically high performing group to move sales forward.
About Us
FORVIA - HELLAis a listed, internationally positioned automotive supplier operating under theumbrella brand FORVIA. Within this factual group, HELLA stands forhigh-performance lighting technology and automotive electronics. At the sametime, the Company covers a broad service and product portfolio for the spareparts and workshop business as well as for manufacturers of special-purposevehicles with its Lifecycle Solutions business group. HELLA has around 36,000employees at more than 125 locations worldwide and generated sales of €4.4billion in the seven-month short fiscal year 2022.
Daily Responsibilities
  • Manage and develop relationships within our automotive partners for all electronics program sales
  • Foster change management and redesigns on existing programs
  • Prospect for new business opportunities by building relationships within the tier one and two automotive community.
  • Build relationships with internal and external stakeholders to achieve collaborative sales results.
  • Mange customer requirements, pricing, and quotations

YOUR QUALIFICATIONS
  • Bachelors degree in Business, or Technical with relevant commercial experience
  • 5+ years of professional experience in a comparable position in the automotive industry
  • Willingness to travel (Mostly Local - 10-20%)
  • Strong organizational and analytics skills and the ability to accomplish assigned tasks within established and changing deadlines.
  • Experience working with Microsoft Office specially in Excel and PowerPoint. Salesforce experience preferred.

Why ForviaHella?
  • Hybrid work schedules and flexible core hours
  • Industry leading health benefits program
  • Lucrative PTO policy
  • Competitive 401K matching
  • Extensive career and training opportunities
  • Annual Bonuses
  • Onsite Wellness Center / Workout Facilities
  • On campus restaurant as well as employee water and coffee services
  • Team and company wide events
  • And much more!

Please feelfree to apply if you do not meet 100% of the positional requirements. ForviaHella is dedicated to the development and future advancement of all of ouremployees.
Even if you do not meet all our requirements, do not hesitate to apply to us, because the further development of our employees is very important to us and opens up a wide range of opportunities for you in our company.
FORVIA HELLA stands for the variety of all employees. Inclusion and diversity are firmly anchored in our company culture. We are continuously looking for new team players and welcome applications from all interested parties, regardless of their ethical and social background, age, religion, gender, disability, sexual orientation or identity.
Please send us your application via our career portal, stating your salary requirements and earliest possible starting date, with the reference number req18394.
HELLA Electronics Corp., USA
Eric Spence
Phone:

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