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Tier Tech Jobs in Indiana (NOW HIRING)

Vergence

Support Tech - Tier 1

Lafayette, IN · On-site

$36K - $45K/yr

Vergence is a company seeking a Support Tech - Tier 1 to handle technical support issues from clients. The role involves ensuring client needs are met efficiently, developing documentation, and ...

IMI

Tier 2 IT Support Tech

Indianapolis, IN

$20.50 - $28.25/hr

First escalation point for the IT Support Technicians. * Provide technical support to end-users on various technical issues and problems relating to hardware, software, and peripherals. * Install ...

Field of Talent

Tier II Specialist

Terre Haute, IN · On-site

$25 - $32/hr

Work with VMware, storage, networking, Windows, Linux, backup technologies while gaining ... As the Tier II Specialist, you'll be the first line of defense for the company's enterprise ...

Vergence

Support Tech - Tier 1

Lafayette, IN · On-site

$36K - $45K/yr

... and from tech calls or other meetings at client locations. - Have the capability to receive text messages and company email account on mobile phone. - Perform all other essential functions as ...

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Tier Tech information

What is a tier tech?

Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.

What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?

To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.

What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?

Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.

What cities in Indiana are hiring for Tier Tech jobs?

Cities in Indiana with the most Tier Tech job openings:

Tier 1 IT Support Specialist

Brownsburg, IN • On-site

Acorn Distributors, Inc
Facilities Support Services • 51 - 200 employees
Learn more about Acorn Distributors, Incexternal

Full-time

Posted 23 days ago

Job description

Join Acorn Distributors, a multi-million-dollar distributor of disposable paper and plastic products, janitorial supplies and equipment, chemicals, sanitary maintenance materials, and foodservice supplies. Acorn serves customers across Education, Healthcare, Government, Lodging, Commercial, Property Management, Restaurants, and Catering.
Acorn Distributors is seeking a motivated, customer-focused Tier 1 IT Support Specialist to provide day-to-day technical support to employees across the organization. This role will serve as the first point of contact for IT issues, ensuring users receive timely and professional assistance while escalating more complex issues to the appropriate IT resources.
Days/Hours: Monday - Friday, 8am-5pm
Location: ONSITE - Brownsburg, IN
Key Responsibilities
  • Provide first-level technical support for hardware, software, network, and application issues.
  • Troubleshoot desktops, laptops, printers, mobile devices, and basic network connectivity.
  • Create, update, and manage user accounts, passwords, permissions, and access.
  • Support Microsoft 365, email, Teams, and other business applications.
  • Log, track, prioritize, and resolve help desk tickets in a timely manner.
  • Assist with new-hire onboarding, workstation setup, software installation, and equipment deployment.
  • Support employee offboarding, including account deactivation and equipment recovery.
  • Maintain IT documentation, procedures, and knowledge-base materials.
  • Escalate issues to Tier 2/Tier 3 support, vendors, or management as appropriate.
  • Assist with IT projects, system upgrades, hardware refreshes, and other technology initiatives.
  • Follow company IT security policies and best practices.
  • Provide excellent customer service and communicate effectively with technical and non-technical users.

Qualifications
  • 1-3 years of experience in an IT Help Desk, Service Desk, or Tier 1 support role.
  • Strong troubleshooting and problem-solving skills.
  • Experience with Windows environments, Microsoft 365, Active Directory, and basic networking.
  • Strong communication and customer service skills.
  • Ability to prioritize multiple issues and work effectively in a fast-paced environment.
  • Self-motivated, dependable, and detail-oriented.
  • Ability to work independently while also collaborating with the broader IT team.

Preferred: Experience supporting users in a distribution, warehouse, or multi-location environment.

Apply