... Tier technology stack. Project, talent management and thought leadership Hands-on experience on any Automation Tools Experience working in teams that adopted DevOps Experience in any Programming ...
... Tier technology stack. Project, talent management and thought leadership Hands-on experience on any Automation Tools Experience working in teams that adopted DevOps Experience in any Programming ...
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Entry Level GoNetSpeed Outside Sales Representative
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In this role, you will work directly within assigned local territories to connect consumers with top-tier technology, mobility, and internet packages. Because compensation in this role is 100 ...
Be Seen First
Entry Level GoNetSpeed Outside Sales Representative
Hartford, CT · On-site
$650K - $760K/yr
In this role, you will work directly within assigned local territories to connect consumers with top-tier technology, mobility, and internet packages. Because compensation in this role is 100 ...
Quick apply
Be Seen First
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Quick apply
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Tier Tech information
What is a tier tech?
Tier Techs, or Tier Technicians, are IT professionals responsible for providing technical support at different levels, often classified as Tier 1, Tier 2, or Tier 3. Their primary role is to resolve hardware, software, and network issues for end-users, escalating complex problems to higher-tier support when needed. Tier Techs may work in help desks, IT departments, or managed service providers, ensuring smooth technology operations. The specific responsibilities can vary depending on the tier, with higher tiers handling more advanced and specialized issues.
What are the key skills and qualifications needed to thrive as a tier tech, and why are they important?
To thrive as a Tier Tech, you need strong troubleshooting abilities, foundational IT knowledge, and relevant certifications such as CompTIA A+ or Network+. Familiarity with ticketing systems, remote desktop tools, and operating system management is typically required. Excellent communication, patience, and problem-solving skills help in effectively assisting users and collaborating with team members. These skills are crucial to efficiently resolve technical issues, minimize downtime, and ensure user satisfaction.
What are some common challenges faced by tier techs when troubleshooting customer issues, and how can they overcome them?
Tier Techs often encounter challenges such as unclear customer descriptions of technical problems, high ticket volumes, and the need to prioritize urgent issues. Overcoming these challenges requires strong communication skills to extract relevant information, effective time management, and a systematic troubleshooting approach. Collaborating closely with other support tiers and documenting solutions thoroughly can also help Tier Techs provide better service and resolve issues efficiently.
Principal Consultant- Automation Framework / Agile Dev Ops (Weekend Drive)
Hartford, CT
Avance Consulting Services
• Recruiting and Staffing Services • 501 - 1,000 employees501 - 1,000 employees
Full-time
Re-posted 21 days ago
Job description
Job Description
Hi,
Greetings
Hope you are doing great!
I would like to update you on an urgent open position with our esteemed client. Please go through the Job Description. Send me your updated resume and expected rate for the below position.
Role: Principal Consultant- Automation Framework / Agile Dev Ops (Weekend Drive)
Duration: Full Time
Location: Hartford, CT
Qualifications Basic
Bachelor's degree or foreign equivalent from an accredited institution required. Will also consider three years of relevant work experience in lieu of every year of education
At least 11 years of experience with Information Technology.
Preferred
Good experience/exposure to CI/CD tools like Jenkins or equivalent
Working experience in Agile methodology
Expertise in diverse Test Automation frameworks and methodologies
Experience working on n-Tier technology stack.
Project, talent management and thought leadership
Hands-on experience on any Automation Tools
Experience working in teams that adopted DevOps
Experience in any Programming language (C++, C#, VB, Java, Python,)
Qualifications
Bachelor's degree or foreign equivalent from an accredited institution required. Will also consider three years of relevant work experience in lieu of every year of education
Additional Information
All your information will be kept confidential according to EEO guidelines.
About Avance Consulting
Sourced by ZipRecruiter
Avance Consulting is a global leader in innovative talent solutions for diverse industries. Since 2007, we have been serving nearly a third of Fortune 500 companies and most of the top 100 technology companies worldwide. Our team of 700+ experts offers Engineering Services, Information Technology, Digital and Executive Search solutions from our offices in North America, UK, Europe and APAC. At Avance you can learn new skills and technologies, have more advancement opportunities and career growth, being a part of our productive atmosphere, and a positive reinforcement culture.
Industry
Recruiting and staffing services
Company size
501 - 1,000 Employees
Headquarters location
Somerset , NJ, US
Year founded
2007