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Tier One Support Jobs (NOW HIRING)

NOVOS FiBER

Tier 1 Customer Support Representative

Dallas, TX · On-site

$17 - $21.50/hr

Tier 1 Customer Support Representative The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and ...

iPipeline

Tier 1 Support Technician (11am-8pm ET)

Wayne, PA · On-site

$16.50 - $22.50/hr

Responsibilities The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with ...

DrFirst

Tier 1 Customer Support Lead

$50K - $60K/yr

DrFirst Tier 1 Support Lead Dr First is a rapidly growing Healthcare IT company, offering a unique opportunity to make a significant impact in the healthcare industry. Our cutting-edge applications ...

New

iPipeline

Tier 1 Support Technician (11am-8pm ET)

Wayne, PA · On-site

$16.50 - $22.50/hr

Responsibilities The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with ...

iPipeline

Tier 1 Support Technician (11am-8pm ET)

Wayne, PA · On-site

$16.50 - $22.50/hr

The Associate Tier 1 Support Analyst is responsible for providing basic technical support to customers, addressing their initial inquiries and troubleshooting common issues with software applications.

NOVOS FiBER

Tier 1 Customer Support Representative

Dallas, TX · On-site

$16.75 - $21.50/hr

The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and frontline technical support. This ...

NOVOS FiBER

Tier 1 Customer Support Representative

Dallas, TX · On-site

$16.75 - $21.50/hr

The Tier 1 Customer Support Representative serves as the first point of contact for Novos Fiber customers, providing customer service, account assistance, and frontline technical support. This ...

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How much do tier one support jobs pay per hour?

As of Sep 12, 2026, the average hourly pay for tier one support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What is a tier one support?

Tier One Support specialists are the first point of contact in a technical support team, assisting customers with basic issues and inquiries. They handle initial troubleshooting, resolve simple problems, and escalate more complex issues to higher-level support teams if necessary. Their responsibilities typically include responding to emails, calls, or chat requests, gathering information about customer problems, and providing solutions using predefined scripts or knowledge bases. Tier One Support is essential for ensuring customer satisfaction and efficient issue resolution.

What are the key skills and qualifications needed to thrive as a tier one support?

To thrive as a Tier One Support, you need strong problem-solving abilities, basic IT knowledge, and excellent customer service skills, often supported by a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, and basic troubleshooting of common software and hardware issues, is typically required. Outstanding communication, patience, and active listening help resolve user issues efficiently and build rapport. These skills are crucial for providing timely, effective support, ensuring customer satisfaction, and escalating complex problems appropriately.

What are some common challenges faced by tier one support representatives, and how can they effectively handle them?

Tier One Support representatives often encounter challenges such as handling a high volume of customer inquiries, addressing repetitive issues, and managing interactions with frustrated users. To effectively handle these situations, it's important to stay organized, practice active listening, and use knowledge base resources to resolve issues efficiently. Building strong communication skills and knowing when to escalate more complex problems to higher support tiers are also key to success in this role.

What cities are hiring for Tier One Support jobs?

Cities with the most Tier One Support job openings:

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Tier One Support jobs near you

IT Helpdesk, Tier 1 Support

Sheboygan Falls, WI • On-site

Pine Haven Christian Home
See more jobs at Pine Haven Christian Homeexternal

$19 - $25/hr

Part-time

Posted 18 days ago

Job description

Description

Are you someone who enjoys technology, solving problems, and helping others? Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our organization running smoothly.


This is a first-shift, flexible position (20 hours per week) with the opportunity to provide hands-on technical support to employees and residents across our campuses. We are especially interested in someone with experience and skill using WordPress Elementor.

Requirements

Some of your responsibilities will include:

  • Providing first-level technical support to employees and residents through helpdesk requests, phone, email, and walk-in inquiries.
  • Troubleshooting technology issues involving WiFi, Ethernet, Windows 11, iPads, Android tablets, printers, and other equipment.
  • Assisting with password resets, account access, system clean-up, and website updates using WordPress Elementor.
  • Researching technical issues and helping identify solutions.
  • Assisting with IT projects, technology rollouts, equipment maintenance, inventory, documentation, and basic low-voltage wiring.
  • Identifying opportunities to improve processes and use technology more efficiently.
Requirements and Qualifications
  • Experience and demonstrated skill using WordPress Elementor strongly preferred.
  • Knowledge of WiFi, Ethernet, Windows 11, iPads, and Android tablets.
  • Minimum of one year of relevant IT or technical support experience preferred.
  • IT certifications are preferred but not required.
  • A willingness to learn and grow through hands-on experience with users, software, and hardware.
  • Ability to support all Pine Haven campuses with reliable personal transportation. Mileage reimbursement is available.
  • Availability for occasional after-hours support, as needed.
  • Strong problem-solving, communication, organizational, and time-management skills.

If you are looking for a flexible, part-time opportunity to use your technology skills while making a difference in the lives of others, we would love to have you join the Pine Haven Christian Communities team!

Apply