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Tier One Support Jobs (NOW HIRING)

JSI

Tier 1 Tech Support Technician

Madison, MS · On-site

$30K - $38K/yr

As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Orlando, FL · On-site

$45K - $47K/yr

As a Tier 1 Help Desk Specialist, you'll serve as the first point of contact for technical questions, system access issues, and service requests. You'll support users through phone, chat, email, and ...

Donato Technologies, Inc

Tier- 1 Sipport

Frisco, TX · On-site

$35 - $40/hr

Tier-1 Support: * Monitoring the T-Cloud solution, using the T-Cloud Observability tool. This is a home-grown system, based on ServiceNow AIOPS. Training will be provided. * Raise an incident in ...

TEEMA

Help Desk Specialist I - Tier 1 Support

Ashburn, VA · On-site

$48K - $50K/yr

Help Desk Specialist I (Tier 1 Support) - Remote Flexibility | 24/7 Operations Join a fast-paced technical support team delivering critical frontline assistance to external users in a 24/7/365 ...

Motorola

ASG Support Technician Tier 1

Schaumburg, IL · Hybrid

$35K - $40K/yr

The Tier 1 Support Technician will be taking incoming calls from the support queue related to non-complex issues. Once the identification of the underlying problem is established, the specialist can ...

Motorola

ASG Support Technician Tier 1

Fort Worth, TX · Hybrid

$35K - $40K/yr

The Tier 1 Support Technician will be taking incoming calls from the support queue related to non-complex issues. Once the identification of the underlying problem is established, the specialist can ...

Motorola

ASG Support Technician Tier 1

Allen, TX · Hybrid

$35K - $40K/yr

The Tier 1 Support Technician will be taking incoming calls from the support queue related to non-complex issues. Once the identification of the underlying problem is established, the specialist can ...

Prosum

Tier 1 Application Support

Glendale, CA

Provide Tier One support for several applications * These include web-based and internally customized solutions * Required to assess the issue, resolve common problems and/or document the issue for ...

Motorola

ASG Support Technician Tier 1

Fort Worth, TX · Hybrid

$35K - $40K/yr

As a Tier 1 Support Technician you will provide excellent customer service to new and existing customers by independently installing, and supporting software and hardware equipment. The Tier 1 ...

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Tier One Support information

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How much do tier one support jobs pay per hour?

As of Jun 19, 2026, the average hourly pay for tier one support in the United States is $26.05, according to ZipRecruiter salary data. Most workers in this role earn between $19.23 and $28.37 per hour, depending on experience, location, and employer.

What are Tier One Support specialists?

Tier One Support specialists are the first point of contact in a technical support team, assisting customers with basic issues and inquiries. They handle initial troubleshooting, resolve simple problems, and escalate more complex issues to higher-level support teams if necessary. Their responsibilities typically include responding to emails, calls, or chat requests, gathering information about customer problems, and providing solutions using predefined scripts or knowledge bases. Tier One Support is essential for ensuring customer satisfaction and efficient issue resolution.

What are some common challenges faced by Tier One Support representatives, and how can they effectively handle them?

Tier One Support representatives often encounter challenges such as handling a high volume of customer inquiries, addressing repetitive issues, and managing interactions with frustrated users. To effectively handle these situations, it's important to stay organized, practice active listening, and use knowledge base resources to resolve issues efficiently. Building strong communication skills and knowing when to escalate more complex problems to higher support tiers are also key to success in this role.

What are the key skills and qualifications needed to thrive as a Tier One Support, and why are they important?

To thrive as a Tier One Support, you need strong problem-solving abilities, basic IT knowledge, and excellent customer service skills, often supported by a high school diploma or equivalent. Familiarity with ticketing systems like Zendesk or ServiceNow, and basic troubleshooting of common software and hardware issues, is typically required. Outstanding communication, patience, and active listening help resolve user issues efficiently and build rapport. These skills are crucial for providing timely, effective support, ensuring customer satisfaction, and escalating complex problems appropriately.

What is Tier 1 Tier 2 support?

Tier 1 support involves frontline customer service, handling basic issues and troubleshooting using predefined scripts and knowledge bases. Tier 2 support handles more complex problems that require deeper technical knowledge, often involving specialized skills or tools, and may escalate issues to Tier 3 if unresolved.

What jobs pay $10,000 a month without a degree?

A Tier One Support role typically does not pay $10,000 a month without specialized experience or certifications. High-paying jobs that can reach this level often include roles in sales, real estate, or entrepreneurship, which rely on skills, performance, and networks rather than formal degrees. Some technical fields like software sales or certain freelance consulting can also achieve this income with relevant expertise and client base.

What is considered Tier 1 support?

Tier 1 support is the first level of technical assistance in a support team, responsible for handling basic customer issues, troubleshooting common problems, and providing initial contact for users. Support agents typically use knowledge bases and remote tools to resolve straightforward issues quickly before escalating more complex problems to higher support tiers.

What is a Tier 1 support specialist job description?

A Tier 1 support specialist provides initial technical assistance to customers or end-users, handling common issues such as password resets, software troubleshooting, and basic hardware problems. They typically use ticketing systems and follow established protocols, requiring good communication skills and basic technical knowledge. The role often involves escalating complex issues to higher support tiers when necessary.
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Tier One Support jobs near you
Infographic showing various Tier One Support job openings in the United States as of June 2026, with employment types broken down into 1% As Needed, and 99% Full Time. Highlights an 93% Physical, 2% Hybrid, and 5% Remote job distribution, with an average salary of $54,179 per year, or $26 per hour.

Tier 1 Tech Support Technician

JSI

Madison, MS • On-site

$30K - $38K/yr

Full-time

Posted 23 days ago

Job description

Job Summary:
JSI is a leading full-service consulting firm specializing in broadband solutions. As a Tier 1 Tech Support Technician, you will provide essential technical support to customers by troubleshooting and resolving peripheral related issues while collaborating with the Contact Center team.
Responsibilities:
• Provide essential Tier 1 support to customers in a professional and customary manner.
• Answer inbound tech support calls and make outbound calls to customers as needed.
• Thoroughly troubleshoot, investigate, and resolve customers’ peripheral related problems.
• Keep detailed notes of all work performed on customers’ peripherals.
• Manage and monitor the ticketing queue ensuring that all customer support requests are handled in a quick, thorough, and efficient manner.
• Maintain 90% QA (quality assurance) ratings.
• Work on other ongoing and short-term projects as outlined by management.
Qualifications:
Required:
• High school diploma or equivalent.
• Excellent communication, both verbal and written and proficient in English.
• Proficient knowledge of computer systems and networks, encompassing the ability to diagnose and resolve issues related to both hardware and network functionalities.
• Ability to manage time and effectively prioritize numerous projects at one time.
• Willingness to solve complicated problems and see projects through to completion.
Preferred:
• 1+ years of experience in a technical support role.
• 1+ years of experience in a contact center environment handling high volume of calls.
Company:
JSI is a consulting and broadband solutions leader, offering communications providers operational, financial, and engineering services. Founded in 1962, the company is headquartered in Greenbelt, USA, with a team of 501-1000 employees. The company is currently Late Stage.

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