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Tier 2 Customer Support Jobs (NOW HIRING)

Harte Hanks

Customer Care Support - Tier 2

Greenville, SC

$16 - $20.50/hr

  • Medical

  • Dental

  • Vision

  • Retirement

Overview of Job Responsibilities A Tier 2 call center team member is an experienced support professional who manages more complex customer inquiries and escalations that go beyond Tier 1 capabilities.

Donato Technologies, Inc

Tier-2 Support:

Frisco, TX · On-site

$40 - $45/hr

Tier-2 Support: * Perform Incident, Problem and Change Management * Knowledge of ITIL v3 is recommended * Perform lifecycle management action * Document all incident resolution in detail, making them ...

Maximus

Sr CSR - Tier 2 Client Support

Oklahoma City, OK · On-site

$18 - $24.50/hr

  • Medical

  • Life

  • Retirement

  • PTO

General information Job Posting Title Sr CSR - Tier 2 Client Support Date Wednesday, August 12, 2026 City Oklahoma City State OK Country United States Working time Full-time Description ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$32K - $40K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

3Si Security Systems

Customer Support Specialist

Malvern, PA · On-site

$17.75 - $23.75/hr

Provide Tier I and light Tier II support for hardware, software, mobile applications, web-based platforms, and cloud/SaaS solutions, serving as a point of contact for high-value customers and their ...

Northstrat

Tier 2 Support Engineer

Crystal City, VA · On-site

  • Medical

  • Retirement

  • PTO

Northstrat is seeking a Tier 2 support engineer to assist customers using space-based broadband communication systems. As a Tier 2 support engineer, you will directly interface with government ...

CoCard Business

Tier 2 - Technical Support

Roseville, CA · On-site

Description CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to ... This individual will work closely with Operations, Development, Product, and Customer Success teams ...

TransPerfect

Level 2 Customer Support Specialist

York, PA · On-site

  • Medical

  • Dental

  • Vision

  • Retirement

Level 2 Customer Support Specialist Who We Are: TransPerfect is the world's largest provider of language services and technology solutions for global business. From offices in over 100 cities on six ...

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Showing results 21-40

All JobsTier 2 Customer Support Jobs

Tier 2 Customer Support information

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How much do tier 2 customer support jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for tier 2 customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

What is a Tier 2 Customer Support representative?

Tier 2 Customer Support representatives are specialized support staff who handle more complex customer issues that cannot be resolved by Tier 1 (frontline) support. They possess deeper technical knowledge or expertise about the company's products or services, and often troubleshoot advanced problems, escalate tickets when necessary, and work closely with engineering or product teams to find solutions. Their role is critical in ensuring customer satisfaction by resolving challenging issues efficiently and accurately.

How does a Tier 2 Customer Support specialist typically interact with other departments to resolve complex customer issues?

As a Tier 2 Customer Support specialist, you frequently collaborate with teams such as engineering, product management, and Tier 1 support. When you encounter issues that require technical investigation or product changes, you'll escalate cases to the appropriate department, providing detailed documentation and context. This cross-functional interaction is vital for resolving complex problems efficiently and ensuring a seamless customer experience. You'll also communicate updates back to both the customer and Tier 1 agents, acting as a bridge between technical teams and end-users.

What are the key skills and qualifications needed to thrive as a Tier 2 Customer Support specialist, and why are they important?

To thrive as a Tier 2 Customer Support specialist, you need advanced troubleshooting abilities, strong product knowledge, and typically some experience in technical support or a related field. Familiarity with helpdesk ticketing systems like Zendesk or Salesforce, and sometimes certifications such as CompTIA A+ or ITIL, are commonly required. Excellent problem-solving, communication, and patience are crucial soft skills for handling escalated or complex customer issues. These skills ensure efficient resolution of technical problems and a positive customer experience, which are vital for customer retention and organizational reputation.

What is the difference between Tier 2 Customer Support vs Tier 1 Customer Support?

AspectTier 2 Customer SupportTier 1 Customer Support
ResponsibilitiesHandles complex issues, troubleshooting, and technical escalationsAddresses basic inquiries, account issues, and general support
CredentialsOften requires technical knowledge or certificationsTypically requires customer service training or basic technical skills
Work EnvironmentMore technical, problem-solving focused, often in a call center or support teamFrontline support, customer interaction, often in call centers or chat support
Common UsageUsed in industries with technical products or servicesUsed across various customer service sectors

In summary, Tier 2 Customer Support handles more complex technical issues and requires specialized knowledge, while Tier 1 Customer Support focuses on basic customer inquiries and general support. Both roles are essential in providing comprehensive customer service but differ in complexity and technical requirements.

More about Tier 2 Customer Support jobs

What job categories do people searching Tier 2 Customer Support jobs look for?

The top searched job categories for Tier 2 Customer Support jobs are:

Tier 2 Customer Support jobs near you
Infographic showing various Tier 2 Customer Support job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 21% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Customer and Network Support Technician

Alaska Communications

Anchorage, AK • On-site

$45.31 - $51.03/hr

Full-time

Re-posted 8 days ago

Job description

At Alaska Communications, we're committed to putting our team first, always being customer focused, having a can-do attitude, owning our results and always acting with integrity. This is what we hire for and what our team members exhibit each day. Want to make an impact with us?

We are unable to support remote international applicants or routinely sponsor work visas.

The compensation range for this job is:

$45.31 - $51.03

Primary Duty

Network technician's primary duties are installation, operation, administration, and maintenance of Digital and VoIP Telephone Switches, Transport Systems (both network and CPE), DLC's, PBX's, Ethernet Switches, Cell Sites, Central Office power systems, and the network management platforms used to monitor their performance and availability.

Examples of Job Duties

Customer and Network Support Technician (CNST)

  • Responsible for monitoring the network, and are critical to resolving customer service trouble issues and verifying with customers that their issues are resolved.

  • Receive phone calls and accept trouble tickets/reports from our Tier I trouble resolution team, managed and strategic customers, Wireless roaming partners, Tier III workgroups and other sources.

  • Responsible for the customer's trouble and manages communication with the customer from the time the report/ticket is received until the issue is resolved.

  • Use a variety of systems and tools to isolate the customer's trouble and either resolve or escalate the issue to the appropriate Tier III resource for resolution. In addition to Tier II customer support responsibilities, the CNST will operate the Alaskan Network Operation Center.

  • Receive and resolve all Tier II support escalations for ACS products and services. Examples of products and services include but are not limited to ACS offerings in Wireline, Wireless, Enterprise, Internet and Long-Distance suites.

Minimum Education and Experience Required

You must have a high school diploma and must possess and maintain a driver's license. Network Technicians are normally required to have and maintain vendor specific training and/or certifications.

Network Technicians are required to have four (4) years training in a relevant telephone apprentice program or equivalent experience leading to journeyman level performance in this specialty, with two (2) years experience in the skills and work this position will typically perform.

This position may travel by Air, Land and Sea by commercial and non-commercial means to deliver service to Alaska Communications Customers located in remote areas of Alaska.

Certifications and Licenses Required

External applicants must successfully pass a pre-employment suitability assessment and either a DOT or non-DOT drug test, depending on position.

Network Technicians outside of Anchorage, may be required to perform duties of a Field Technician, which may require a Medical Certification or a CDL.

Additional Job Requirements

External applicants must successfully pass a pre-employment suitability assessment and drug test.

We hope you'll join us as we change lives through technology.

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