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Tier 2 Customer Support Jobs (NOW HIRING)

Allied Staffing

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Tier 1 Customer Service

Atlanta, GA · On-site

$20/hr

The representative efficiently handles initial customer concerns and manages the escalation of complex cases to Tier 2 support. Responsibilities * Provide customer support via phone, live chat, and ...

PingWind

Tier 2 Support Lead

Alexandria, VA

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

Astor & Sanders

Tier 2 Support Specialist

Reston, VA · On-site

Tier 2 Support Specialist Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Tier 2 Support Specialist candidate . This is a ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

Scotch

Technical Support - Tier 2

Denver, CO · On-site

$70K/yr

You'll work directly with customers, internal support teams, and Engineering to diagnose issues ... Tier 2" . *]:pointer-events-auto R6Vx5W_threadScrollVars scroll-mb-[calc(var(--scroll-root-safe ...

ARA

Tier 2 Cloud Support

San Antonio, TX · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our San ...

Hqo

Tier 2 Support Representative (Boston, MA)

Boston, MA · On-site

$71K - $79K/yr

About the role We are seeking a Tier 2 Support Representative to join our growing Customer Support team. In this role, you'll serve as a key escalation point for complex customer inquiries and ...

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Tier 2 Customer Support information

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How much do tier 2 customer support jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for tier 2 customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

How does a Tier 2 Customer Support specialist typically interact with other departments to resolve complex customer issues?

As a Tier 2 Customer Support specialist, you frequently collaborate with teams such as engineering, product management, and Tier 1 support. When you encounter issues that require technical investigation or product changes, you'll escalate cases to the appropriate department, providing detailed documentation and context. This cross-functional interaction is vital for resolving complex problems efficiently and ensuring a seamless customer experience. You'll also communicate updates back to both the customer and Tier 1 agents, acting as a bridge between technical teams and end-users.

What are the key skills and qualifications needed to thrive as a Tier 2 Customer Support specialist, and why are they important?

To thrive as a Tier 2 Customer Support specialist, you need advanced troubleshooting abilities, strong product knowledge, and typically some experience in technical support or a related field. Familiarity with helpdesk ticketing systems like Zendesk or Salesforce, and sometimes certifications such as CompTIA A+ or ITIL, are commonly required. Excellent problem-solving, communication, and patience are crucial soft skills for handling escalated or complex customer issues. These skills ensure efficient resolution of technical problems and a positive customer experience, which are vital for customer retention and organizational reputation.

What is the difference between Tier 2 Customer Support vs Tier 1 Customer Support?

AspectTier 2 Customer SupportTier 1 Customer Support
ResponsibilitiesHandles complex issues, troubleshooting, and technical escalationsAddresses basic inquiries, account issues, and general support
CredentialsOften requires technical knowledge or certificationsTypically requires customer service training or basic technical skills
Work EnvironmentMore technical, problem-solving focused, often in a call center or support teamFrontline support, customer interaction, often in call centers or chat support
Common UsageUsed in industries with technical products or servicesUsed across various customer service sectors

In summary, Tier 2 Customer Support handles more complex technical issues and requires specialized knowledge, while Tier 1 Customer Support focuses on basic customer inquiries and general support. Both roles are essential in providing comprehensive customer service but differ in complexity and technical requirements.

What are Tier 2 Customer Support representatives?

Tier 2 Customer Support representatives are specialized support staff who handle more complex customer issues that cannot be resolved by Tier 1 (frontline) support. They possess deeper technical knowledge or expertise about the company's products or services, and often troubleshoot advanced problems, escalate tickets when necessary, and work closely with engineering or product teams to find solutions. Their role is critical in ensuring customer satisfaction by resolving challenging issues efficiently and accurately.
What job categories do people searching Tier 2 Customer Support jobs look for? The top searched job categories for Tier 2 Customer Support jobs are:
Tier 2 Customer Support jobs near you
Infographic showing various Tier 2 Customer Support job openings in the United States as of May 2026, with employment types broken down into 12% Full Time, 69% Part Time, 2% Temporary, and 17% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.
Tier 1 Customer Service

Tier 1 Customer Service

Allied Staffing

Atlanta, GA • On-site

$20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

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Job description

The Tier 1 Customer Service representative plays a vital role in delivering prompt and accurate support for technical issues, general inquiries, and product information. Working within a team of 11-20 members, this position utilizes helpdesk ticketing systems, live chat platforms, CRM software, and phone systems to ensure an excellent customer experience. The representative efficiently handles initial customer concerns and manages the escalation of complex cases to Tier 2 support.

Responsibilities

  • Provide customer support via phone, live chat, and ticketing systems
  • Resolve technical and general inquiries efficiently
  • Accurately enter data and maintain documentation of all interactions
  • Apply strong product knowledge to assist customers effectively
  • Manage escalation of complex cases to Tier 2 support
  • Collect and communicate customer feedback for service improvement
  • Collaborate within the team to achieve service goals
  • Use ticketing systems and CRM software to track customer issues

Preferred Qualifications

  • 2+ years of experience in customer service
  • Associate degree in Business or related field
  • Proficiency with CRM software and helpdesk platforms
  • Strong communication and active listening skills
  • Excellent problem-solving and conflict resolution abilities
  • Effective time management and multitasking capabilities
  • Empathy and customer-focused mindset