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Tier 2 Customer Support Jobs (NOW HIRING)

North Carolina

Customer Service Representatiave

Raleigh, NC · On-site

$16.50 - $21.75/hr

Provide tier two customer support for vessel registration and titling and hunting, trapping, and fishing license and regulation questions. Customer support is provided by telephone, email, mail and ...

Maximus

Sr CSR - Tier 2 Client Support

Oklahoma City, OK · On-site

$18 - $24.50/hr

General information Job Posting Title Sr CSR - Tier 2 Client Support Date Friday, June 26, 2026 City Oklahoma City State OK Country United States Working time Full-time Description & Requirements The ...

STARTOUCH INC

Tier II Technical Support

Bellingham, WA · On-site

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

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PingWind

Tier 2 Support Lead

Alexandria, VA · On-site

PingWind is seeking a Tier 2 Support Lead responsible for leading Tier 2 technical support operations to ensure timely resolution of complex incidents and service requests, effective escalation ...

Wabtec

Rep, II - Customer Support

Webster, TX

Read more. Rep, II - Customer Support As a Customer Service Representative, you will serve as a key contact and liaison for customers, both internal and external, to ensure their total satisfaction.

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StarTouch Inc

Tier II Technical Support

Bellingham, WA · On-site

$23 - $25/hr

The Tier II Support Technician is primarily responsible for advanced troubleshooting and for providing technical support by phone to customers from our Bellingham, Washington office location. The ...

Viaero Wireless

Tier 2 Technical Support

Fort Morgan, CO · On-site

$16.50 - $18/hr

Tier 2 Advisors will work closely with Customer Service, Network Operations and Field Operations to provide technical support and assistance to our customers. Because of the nature of this position ...

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Netsurit US

Be Seen First

Tier 2 Support Technician

Albuquerque, NM · On-site

$50K - $65K/yr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Salary: $50 000 - $65 000 per year Department: IT Support / Service Desk Reports To: IT Support Manager ...

Netsurit

Tier 2 Support Technician

Albuquerque, NM

$20.75 - $28.50/hr

Tier 2 Support Technician Location: Albuquerque, New Mexico, USA (onsite) Job Type: Full-Time Department: IT Support / Service Desk Reports To: IT Support Manager / Helpdesk Supervisor Step into the ...

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CoCard Business

Tier 2 Technical Support

Roseville, CA · On-site

Description CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to ... This individual will work closely with Operations, Development, Product, and Customer Success teams ...

BRAD HALL COMPANIES

IT Support Tier 2

Idaho Falls, ID · On-site

$18.50 - $25.50/hr

T. Support Tech - Tier 2 that will provide Tier 1 and Tier 2 technical support for computers ... Strong troubleshooting, communication, and customer service skills. * Ability to document technical ...

MAXIMUS

Sr CSR - Tier 2 Client Support

Oklahoma City, OK · On-site

$18 - $24.75/hr

Description & Requirements The Maximus Oklahoma Sooner Care Project is currently accepting applications for the position of Senior Customer Service Representative - Tier 2 Client Support. Essential ...

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Tier 2 Customer Support information

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How much do tier 2 customer support jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for tier 2 customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

How does a Tier 2 Customer Support specialist typically interact with other departments to resolve complex customer issues?

As a Tier 2 Customer Support specialist, you frequently collaborate with teams such as engineering, product management, and Tier 1 support. When you encounter issues that require technical investigation or product changes, you'll escalate cases to the appropriate department, providing detailed documentation and context. This cross-functional interaction is vital for resolving complex problems efficiently and ensuring a seamless customer experience. You'll also communicate updates back to both the customer and Tier 1 agents, acting as a bridge between technical teams and end-users.

What are the key skills and qualifications needed to thrive as a Tier 2 Customer Support specialist, and why are they important?

To thrive as a Tier 2 Customer Support specialist, you need advanced troubleshooting abilities, strong product knowledge, and typically some experience in technical support or a related field. Familiarity with helpdesk ticketing systems like Zendesk or Salesforce, and sometimes certifications such as CompTIA A+ or ITIL, are commonly required. Excellent problem-solving, communication, and patience are crucial soft skills for handling escalated or complex customer issues. These skills ensure efficient resolution of technical problems and a positive customer experience, which are vital for customer retention and organizational reputation.

What is the difference between Tier 2 Customer Support vs Tier 1 Customer Support?

AspectTier 2 Customer SupportTier 1 Customer Support
ResponsibilitiesHandles complex issues, troubleshooting, and technical escalationsAddresses basic inquiries, account issues, and general support
CredentialsOften requires technical knowledge or certificationsTypically requires customer service training or basic technical skills
Work EnvironmentMore technical, problem-solving focused, often in a call center or support teamFrontline support, customer interaction, often in call centers or chat support
Common UsageUsed in industries with technical products or servicesUsed across various customer service sectors

In summary, Tier 2 Customer Support handles more complex technical issues and requires specialized knowledge, while Tier 1 Customer Support focuses on basic customer inquiries and general support. Both roles are essential in providing comprehensive customer service but differ in complexity and technical requirements.

What are Tier 2 Customer Support representatives?

Tier 2 Customer Support representatives are specialized support staff who handle more complex customer issues that cannot be resolved by Tier 1 (frontline) support. They possess deeper technical knowledge or expertise about the company's products or services, and often troubleshoot advanced problems, escalate tickets when necessary, and work closely with engineering or product teams to find solutions. Their role is critical in ensuring customer satisfaction by resolving challenging issues efficiently and accurately.
More about Tier 2 Customer Support jobs
What job categories do people searching Tier 2 Customer Support jobs look for? The top searched job categories for Tier 2 Customer Support jobs are:
Tier 2 Customer Support jobs near you
Infographic showing various Tier 2 Customer Support job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 2% Part Time, 2% Temporary, and 9% Contract. Highlights an 93% In-person, and 7% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.
Manager II, Customer Support

Manager II, Customer Support

Triumph Group

Clemmons, NC

Other

Posted 25 days ago

Triumph Group rating

8.5

Company rating: 8.5 out of 10

Based on 24 frontline employees who took The Breakroom Quiz

20th of 60 rated aerospace companies

Job description

Responsibilities

Position Profile: OEM Customer Support Manager
Triumph Title: Customer Support Manager II

Job Summary 
Responsible for customer communication, relationships, and account transactional management for OEM production programs.  Serves as the primary link between the customer and the Product Line Manager to ensure communication of status and potential problem areas while advising on how to mitigate those concerns.

Major Accountabilities:

1.    Primary focus on completing "heavy" daily administration duties of processing returns, completing pack slips, inputting customer demand via ERP (Epicor),etc...for assigned customers.
2.    Primary point of contact with customers, acts as voice of the customer within the organization.
3.    Manages relationships with the customer base, fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties.
4.    Responsible for establishing and maintaining contractual adherence & commercial relationships with customers. Communicates and drives requirement adherence within the        organization.
5.    Accountable for quality and delivery as it relates to assigned customer base and agreed to production purchase orders.
6.    Assists in developing shop priorities based on customer requirements by effectively coordinating with the planning department.
7.    Tracks, monitors, and reports program performance using account management tools.
8.    Develops and executes an effective strategic plan to manage customer relationships
9.    Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning.
10.   Furnishes advice, counsel, and general staff support to all departments in relation to program management.
11.   Contributes to team effort by maintaining a positive outlook.
12.   Complies with all company policies and procedures, including safety requirements.
13.   Other duties, as assigned, to ensure customer needs are met.

Qualifications

Physical Limitations: Work may require sitting and/or standing for up to 8 hours per day, writing, and occasional business travel.

Minimum Education Required: Bachelor's degree in business, marking, engineering. PMP certification a plus.

Minimum Years of Experience Required: 5-7 years working in a customer facing role with understanding of ERP transactional process in a production environment.

Key Knowledge, Skills and Abilities Required: 

Can meet ITAR requirements
Strong Business/Contracts Acumen
Professionalism in dealing with adverse situations
Communication skills - Verbal, Written, PowerPoint
Data skills -Excel Data analytics, MS Project, etc. 
Motivating/Developing employees
Excellent Communication/Presentation skills
Self-direction in managing multiple or ever changing priorities 
Microsoft Office Products
ERP systems understanding
Ability to read and write English

Processing and completing administrative task is a key component of this role.  

What Triumph Group employees say

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