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Tier 2 Customer Support Jobs (NOW HIRING)

CoCard Business

Tier 2 - Technical Support

Roseville, CA · On-site

Description CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to ... This individual will work closely with Operations, Development, Product, and Customer Success teams ...

VPL, Inc

Tier II Data Support Specialist

Columbus, OH · On-site

With more than 700 hospitals, 6,000+ suppliers, and a 97% customer retention rate,it'sclear that ... WhoWe'reLooking For The Tier II Data Support Specialist willbe responsible forresolving more ...

ARA

Tier 2 Cloud Support

Raleigh, NC · On-site

If you are looking for a career as a Tier 2 Cloud Support agent and you are interested in designing, developing, and rapidly deploying solutions to problems of national importance, then our Raleigh ...

Hqo

Tier 2 Support Representative (Boston, MA)

Boston, MA · On-site

$71K - $79K/yr

About the role We are seeking a Tier 2 Support Representative to join our growing Customer Support team. In this role, you'll serve as a key escalation point for complex customer inquiries and ...

Proven IT

Tier II Engineer

Naperville, IL · On-site

$45K - $65K/yr

This is the intermediate level of technical customer support. The Tier II Engineer has a broad understanding of the hardware, software, and infrastructure unique to each Proven IT client. ...

Scotch

Technical Support - Tier 2

Denver, CO · On-site +1

$65K - $75K/yr

You'll work directly with customers, internal support teams, and Engineering to diagnose issues ... Tier 2" . In your email, please include: * A brief overview of your technical support or ...

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Tier 2 Customer Support information

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How much do tier 2 customer support jobs pay per hour?

As of Jul 28, 2026, the average hourly pay for tier 2 customer support in the United States is $20.94, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $23.32 per hour, depending on experience, location, and employer.

How does a Tier 2 Customer Support specialist typically interact with other departments to resolve complex customer issues?

As a Tier 2 Customer Support specialist, you frequently collaborate with teams such as engineering, product management, and Tier 1 support. When you encounter issues that require technical investigation or product changes, you'll escalate cases to the appropriate department, providing detailed documentation and context. This cross-functional interaction is vital for resolving complex problems efficiently and ensuring a seamless customer experience. You'll also communicate updates back to both the customer and Tier 1 agents, acting as a bridge between technical teams and end-users.

What are the key skills and qualifications needed to thrive as a Tier 2 Customer Support specialist, and why are they important?

To thrive as a Tier 2 Customer Support specialist, you need advanced troubleshooting abilities, strong product knowledge, and typically some experience in technical support or a related field. Familiarity with helpdesk ticketing systems like Zendesk or Salesforce, and sometimes certifications such as CompTIA A+ or ITIL, are commonly required. Excellent problem-solving, communication, and patience are crucial soft skills for handling escalated or complex customer issues. These skills ensure efficient resolution of technical problems and a positive customer experience, which are vital for customer retention and organizational reputation.

What is the difference between Tier 2 Customer Support vs Tier 1 Customer Support?

AspectTier 2 Customer SupportTier 1 Customer Support
ResponsibilitiesHandles complex issues, troubleshooting, and technical escalationsAddresses basic inquiries, account issues, and general support
CredentialsOften requires technical knowledge or certificationsTypically requires customer service training or basic technical skills
Work EnvironmentMore technical, problem-solving focused, often in a call center or support teamFrontline support, customer interaction, often in call centers or chat support
Common UsageUsed in industries with technical products or servicesUsed across various customer service sectors

In summary, Tier 2 Customer Support handles more complex technical issues and requires specialized knowledge, while Tier 1 Customer Support focuses on basic customer inquiries and general support. Both roles are essential in providing comprehensive customer service but differ in complexity and technical requirements.

What are Tier 2 Customer Support representatives?

Tier 2 Customer Support representatives are specialized support staff who handle more complex customer issues that cannot be resolved by Tier 1 (frontline) support. They possess deeper technical knowledge or expertise about the company's products or services, and often troubleshoot advanced problems, escalate tickets when necessary, and work closely with engineering or product teams to find solutions. Their role is critical in ensuring customer satisfaction by resolving challenging issues efficiently and accurately.
More about Tier 2 Customer Support jobs
What job categories do people searching Tier 2 Customer Support jobs look for? The top searched job categories for Tier 2 Customer Support jobs are:
Tier 2 Customer Support jobs near you
Infographic showing various Tier 2 Customer Support job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $43,556 per year, or $20.9 per hour.

Tier 2 - Technical Support

CoCard Business

Roseville, CA • On-site

Full-time

Posted 10 days ago

Job description

Description
CoCard Business is seeking an experienced Full-Time Tier 2 Technical Support Person to provide advanced technical support for our payment processing, POS, software, and infrastructure environments. This role serves as the primary escalation point for complex technical issues that cannot be resolved by Tier 1 Support.
The ideal candidate possesses strong experience supporting Windows-based environments, Microsoft SQL Server databases, IIS web servers, ASP.NET applications, networking infrastructure, and payment technology platforms. This individual will work closely with Operations, Development, Product, and Customer Success teams to diagnose, troubleshoot, and resolve technical issues affecting merchants and internal systems.
This is a full-time hands-on technical role requiring strong analytical skills, excellent troubleshooting abilities, and a passion for solving complex technical challenges.
This position is 100% on-site in Roseville, CA. No remote or hybrid options available.
Responsibilities
$45
Qualifications
$46

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