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Ticketing Manager Jobs in Virginia (NOW HIRING)

Livenation

VENUE MAINTENANCE MANAGER

Bristow, VA

Ticketmaster is the global leader in event ticketing with over 500 million tickets sold annually ... THE JOB Live Nation is seeking a Facilities Maintenance Manager for Jiffy Lube Live in Bristow, VA ...

Insight Global

Desktop Support Technician

Richmond, VA · On-site

$19/hr

Manage user accounts, permissions, and access in Active Directory and related systems * Support ... Document issues, resolutions, and processes in the ticketing system(ServiceDesk) * Collaborate with ...

Insight Global

Desktop Support Technician

Richmond, VA · On-site

$18 - $19/hr

Manage user accounts, permissions, and access in Active Directory and related systems * Support ... Document issues, resolutions, and processes in the ticketing system(ServiceDesk) * Collaborate with ...

Goldbelt Frontier Llc

Program Manager

Alexandria, VA · On-site

... ticketing * Oversee integrated operations across: * Asset Management System of Record * ServiceNow workflows * RFID tracking systems * Ensure system-of-record data integrity and alignment between ...

Goldbelt, Inc.

Program Manager

Alexandria, VA · On-site

... ticketing * Oversee integrated operations across: * Asset Management System of Record * ServiceNow workflows * RFID tracking systems * Ensure system-of-record data integrity and alignment between ...

Goldbelt Frontier Llc

Program Manager

Alexandria, VA · On-site

... ticketing * Oversee integrated operations across: * Asset Management System of Record * ServiceNow workflows * RFID tracking systems * Ensure system-of-record data integrity and alignment between ...

E*Pro, Inc.

Configuration Manager

Mclean, VA

Expertise in Maven Scripting and Jenkins Experience in Code delivery and Merge Process in Clearcase Experience with Remedy ticketing system for opening CRQ and WO Excellent communication and ...

Sweatpals

Product Manager Internship

Chesapeake, VA · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

Sweatpals

Product Manager Internship

Annandale, VA · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

Sweatpals

Product Manager Internship

Lynchburg, VA · On-site

Think ticketing, memberships, scheduling, co-hosting, campaigns, and the analytics that help hosts ... You'll work directly with a Senior Product Manager and own specific deliverables end-to-end ...

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All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Virginia

Ticketing Manager information

See Virginia salary details

$33.2K

$105.7K

$179.4K

How much do ticketing manager jobs pay per year?

As of Aug 18, 2026, the average yearly pay for ticketing manager in Virginia is $105,724.00, according to ZipRecruiter salary data. Most workers in this role earn between $74,400.00 and $131,400.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What is the role of a Ticketing Manager?

A Ticketing Manager oversees the sale and distribution of event tickets, manages ticketing staff, and ensures smooth operations using ticketing software. They coordinate with event organizers, handle customer inquiries, and monitor sales performance to maximize revenue and customer satisfaction.

What are the most commonly searched types of Ticketing jobs in Virginia?

The most popular types of Ticketing jobs in Virginia are:

What are popular job titles related to Ticketing Manager jobs in Virginia?

For Ticketing Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Ticketing Manager jobs in Virginia look for?

The top searched job categories for Ticketing Manager jobs in Virginia are:

What cities in Virginia are hiring for Ticketing Manager jobs?

Cities in Virginia with the most Ticketing Manager job openings:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Virginia as of August 2026, with employment types broken down into 80% Full Time, 19% Part Time, and 1% Contract. Highlights an 81% Physical, 2% Hybrid, and 17% Remote job distribution, with an average salary of $105,724 per year, or $50.8 per hour.

Tier 1 Agent / Knowledge Manager

ASM Research

Arlington, VA • On-site

Full-time

Re-posted 4 days ago

ASM Research rating

8.6

Company rating: 8.6 out of 10

Based on 14 frontline employees who took The Breakroom Quiz

32nd of 224 rated it services

Job description

Position Overview
The Tier I Agent / Knowledge Manager serves as a front-line technical support and service delivery resource, supporting inbound and outbound calls, email, web chat, and back-office functions while acting as the first escalation point for unresolved issues. This role combines hands-on end-user support with knowledge management, service level monitoring, process improvement, and reporting responsibilities to strengthen operational efficiency, customer satisfaction, and issue resolution quality.
Key Responsibilities
  • Provide Tier I support for end-user requests received through phone, email, web chat, ticketing systems, and back-office channels.
  • Troubleshoot and resolve basic computer, application, system, device, access, and performance issues using established processes, tools, and knowledge resources.
  • Serve as the first escalation point when standard troubleshooting efforts have been exhausted, ensuring timely handoff and coordination with appropriate support teams.
  • Document, track, and manage incidents, service requests, and resolutions in accordance with operational procedures and service level expectations.
  • Monitor issue trends, service metrics, and SLA performance; identify recurring problems and recommend process improvements or new procedures.
  • Communicate effectively with management regarding operational metrics, reporting, service trends, and improvement opportunities.
  • Advise users on steps to resolve issues and prevent recurrence, including providing clear follow-up documentation and guidance as needed.
  • Assist with routine user support activities such as password resets, user profile setup, software installs, and device or application upgrades as required.
  • Support a collaborative, customer-focused environment through mentoring, coaching, and coordination with peers and leadership.

Required Qualifications
  • Bachelor's degree preferred, or equivalent relevant experience.
  • 4-6 years of customer service, help desk, contact center, technical support, or related public-facing support experience.
  • Meet DoDM 8140 with a minimum of CompTIA Security+ certification required.
  • Demonstrated ability to troubleshoot and resolve basic technical issues across user accounts, applications, systems, and devices.
  • Strong written and verbal communication skills, with the ability to clearly explain technical guidance to end users and management.
  • Strong leadership, customer service, and interpersonal skills with the ability to organize work and support team effectiveness.
  • Advanced problem-solving skills, strong attention to detail, and the ability to maintain accuracy in a fast-paced environment.
  • Ability to remain calm, professional, and courteous during periods of high volume, escalations, or operational stress.
  • Ability to build and maintain effective working relationships with customers, team members, and leadership.
  • Knowledge of ITIL V4 foundation and ITSM fundamentals
  • Analytical backgrounds
  • Candidates must be US citizens with a current secret security clearance.

Preferred Qualifications
  • Experience in a help desk, service desk, call center, or technical support environment supporting multiple contact channels.
  • Experience maintaining knowledge bases, FAQs, standard operating procedures, or other user support documentation.
  • Familiarity with service level agreement monitoring, metrics reporting, and trend analysis.
  • Experience serving as an escalation point or informal team lead in a customer support or technical support setting.
  • Exposure to ticketing systems, knowledge management tools, and structured service delivery processes.
  • Experience in a federal, government contractor, or other highly regulated support environment.
  • ITSM and ITIL V4 Certs

Job Specific Skills
  • Tier I technical troubleshooting
  • Knowledge management and documentation
  • SLA monitoring and service metrics
  • Incident tracking and ticket management
  • Customer support operations
  • Escalation management
  • Multi-channel support delivery
  • Process improvement
  • Reporting and operational analysis
  • Team mentoring and coordination

Compensation Ranges
Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
EEO Requirements
It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.
All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.
Physical Requirements
The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.
Disclaimer
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

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