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Ticketing Manager Jobs in Nebraska (NOW HIRING)

OMAHA ZOO GROUP

Director of Guest Services

Omaha, NE · On-site

$85K/yr

Operations and Revenue Management * Direct the daily operation of Membership, Ticketing/Redemption, Rides & Attractions, Theater and Animal Interactions functions. * Ensure seamless member services ...

Kohl's

Store Manager

Hyannis, NE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Ensure sound inventory management through an accurate shipping and receiving merchandise process, completing all required business directives such as price changes and ticketing procedures * Prevent ...

Toast

Customer Care Manager

Omaha, NE

Customer Care Manager I - Retail Toast is driven by building a platform that helps retailers and ... Experience with customer service contact platforms and ticketing systems * Experience working in ...

New

Coforge

L1 Service Desk Engineer

Omaha, NE · On-site

Incident Management: Log, track, and categorize all support requests using an IT service management (ITSM) ticketing system. * Basic Troubleshooting: Fix common issues like password resets, printer ...

New

Toast

Customer Care Manager

Omaha, NE · On-site

$69K - $110K/yr

Customer Care Manager I - Retail Toast is driven by building a platform that helps retailers and ... Experience with customer service contact platforms and ticketing systems * Experience working in ...

New

The Reserves Network Inc

Product Owner - ServiceNow

Omaha, NE · On-site

$115K - $125K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

  • PTO

... CMDB/Discovery functionality, and ITSM processes. The organization is looking to expand ServiceNow beyond traditional ticketing capabilities and further leverage the platform across multiple ...

ASM Global

Sr. Premium Sales Manager | Nebraska

Lincoln, NE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Premium Sales Manager will work under the guidance of the Senior Director of Ticketing & Premium. ABOUT THE PROJECT Nebraska Athletics is embarking on one of college sports' most ambitious ...

ASM Global

Sr. Premium Sales Manager | Nebraska

Lincoln, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

The Premium Sales Manager will work under the guidance of the Senior Director of Ticketing & Premium. ABOUT THE PROJECT Nebraska Athletics is embarking on one of college sports' most ambitious ...

ASM Global

Director of Marketing | Nebraska

Lincoln, NE · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the marketing technology stack, including email platforms, CRM integration, analytics tools, and ticketing system interfaces. Donor Relations & Collegiate Messaging * Craft messaging that ...

ASM Global

Director of Marketing | Nebraska

Lincoln, NE

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

Manage the marketing technology stack, including email platforms, CRM integration, analytics tools, and ticketing system interfaces. Donor Relations & Collegiate Messaging * Craft messaging that ...

Osaic

IA Processing Specialist

La Vista, NE · Hybrid

$53K - $55K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

... Management Platform (WMP). The specialist will primarily perform transactional and back-office ... You will work within a structured environment, handling requests submitted through a ticketing ...

SkyWest Airlines

Airport Agent - BFF

Scottsbluff, NE · On-site

$16/hr

  • Retirement

Adaptability to changing priorities and effective time management skills * Strong teamwork and ... ticketing and rebooking passengers, boarding flights, assisting passengers with special needs ...

Osaic

IA Processing Specialist

La Vista, NE · Hybrid

$48K - $50K/yr

  • Medical

  • Dental

  • Vision

  • Retirement

You will work within a structured environment, handling requests submitted through a ticketing ... Management, Broker-Dealer, Financial Advisor, Support Representative, Customer Service ...

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Showing results 21-40

All JobsTicketing JobsTicketing Manager JobsTicketing Manager Jobs in Nebraska

Ticketing Manager information

See Nebraska salary details

$31.9K

$101.7K

$172.6K

How much do ticketing manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for ticketing manager in Nebraska is $101,675.00, according to ZipRecruiter salary data. Most workers in this role earn between $71,500.00 and $126,300.00 per year, depending on experience, location, and employer.

What is the difference between Ticketing Manager vs Ticketing Coordinator?

AspectTicketing ManagerTicketing Coordinator
CredentialsExperience in ticketing systems, industry-specific certifications often preferredSimilar credentials, often entry-level or related certifications
Work EnvironmentOversees ticketing operations, manages teams, and handles high-level planningSupports daily ticketing tasks, assists with customer inquiries, and manages ticketing software
Employer & Industry UsageUsed in entertainment, transportation, sports, and event industriesCommonly found in similar industries, supporting ticket sales and distribution
Search & Comparison IntentPeople compare for managerial roles and responsibilitiesPeople compare for entry-level or support roles in ticketing

The Ticketing Manager typically oversees the entire ticketing process, manages staff, and handles strategic planning. The Ticketing Coordinator focuses on supporting daily ticketing operations and customer service. Both roles require familiarity with ticketing systems, but the Manager has broader responsibilities and leadership duties.

What are the key skills and qualifications needed to thrive as a ticketing manager?

To thrive as a Ticketing Manager, you need expertise in event ticketing systems, strong organizational skills, and experience in sales or customer service, often supported by a relevant degree. Familiarity with ticketing software like Ticketmaster, CRM platforms, and point-of-sale systems is commonly required, and certifications in event management can be advantageous. Exceptional communication, problem-solving, and leadership abilities help you manage teams and handle customer inquiries or issues efficiently. These competencies are vital for ensuring smooth ticket operations, maximizing revenue, and delivering a positive experience for event attendees.

What are some common challenges ticketing managers face during high-demand events, and how can they effectively address them?

Ticketing Managers often encounter challenges such as website overloads, fraudulent ticket purchases, and coordinating last-minute changes during high-demand events. To address these issues, they work closely with IT teams to ensure ticketing platforms can handle traffic spikes, implement robust security measures like CAPTCHA and payment verification, and maintain open communication with event organizers and customer service teams. Proactive planning, staying up-to-date with ticketing software, and having clear protocols in place help Ticketing Managers mitigate disruptions and ensure a positive experience for attendees.

What are the most commonly searched types of Ticketing jobs in Nebraska?

The most popular types of Ticketing jobs in Nebraska are:

What are popular job titles related to Ticketing Manager jobs in Nebraska?

For Ticketing Manager jobs in Nebraska, the most frequently searched job titles are:

What job categories do people searching Ticketing Manager jobs in Nebraska look for?

The top searched job categories for Ticketing Manager jobs in Nebraska are:

Ticketing Manager jobs near you
Infographic showing various Ticketing Manager job openings in Nebraska as of August 2026, with employment types broken down into 1% As Needed, 83% Full Time, 15% Part Time, and 1% Contract. Highlights an 93% Physical, 3% Hybrid, and 4% Remote job distribution, with an average salary of $101,675 per year, or $48.9 per hour.

Director of Guest Services

OMAHA ZOO GROUP

Omaha, NE • On-site

$85K/yr

Other

Posted 16 days ago

Job description

Job Title: Director of Guest Services
FLSA Status: Exempt
Classification: Full-time
Hours: One weekend day required for the first two months; schedule will then shift to primarily Monday - Friday with flexibility as needed
Pay Rate: Range starts at $85,898/year
Summary:
The Director of Guest Services is a strategic, guest-centered leader responsible for creating exceptional experiences for every member and guest visiting Omaha's Henry Doorly Zoo & Aquarium and Lee G. Simmons Wildlife Safari Park. This role leads the Guest Services operations that shape the first and last impressions of every visit, ensuring operational excellence while advancing the organization's mission through outstanding hospitality, accessibility, and service.
The Director develops and executes strategies that elevate the guest experience, strengthen member engagement, optimize revenue performance, and build a culture of service excellence.
This leader oversees Membership, Ticketing, Rides & Attractions, Theater, Animal Interactions, and front-line Guest Services operations to deliver a seamless and engaging guest experience. The Director balances operational efficiency with innovation and continuous improvement.
The successful candidate is an inspiring people leader, an analytical decision-maker, and a collaborative partner who empowers teams, leverages data to drive improvements, and creates memorable experiences that encourage lifelong connections with animals and conservation.
Duties and Responsibilities (include but not limited to):
Leadership and Strategy
  • Provide leadership for all Guest Services operations, including Membership, Ticketing/Redemption, Rides & Attractions, Theater, and Animal Interactions, to ensure a seamless and consistent experience across all guest touchpoints.
  • Execute departmental strategies that align with the Zoo's mission, organizational priorities, attendance goals, and revenue objectives.
  • Foster a culture of hospitality, accountability, continuous improvement, and guest-focused decision making throughout the department.
  • Serve as a leader during daily operations and special public events, providing visible leadership and timely operational support.
  • Partner with the Vice President of Guest Experience to establish long-term operational strategies, departmental priorities, and improvement opportunities.
Guest Experience
  • Champion an exceptional end-to-end guest journey by identifying opportunities to reduce friction, improve accessibility, and create memorable experiences.
  • Establish and maintain service standards, operational procedures, and training programs that consistently deliver best-in-class guest service.
  • In partnership with the Vice President of Guest Experience, monitor guest satisfaction metrics, survey data, and operational feedback to identify trends and implement continuous improvements.
  • Maintain a visible presence throughout Zoo grounds, engaging with guests and team members while proactively identifying opportunities to enhance the guest experience.
  • Lead the resolution of complex guest concerns with professionalism, empathy, and sound judgment.
Operations and Revenue Management
  • Direct the daily operation of Membership, Ticketing/Redemption, Rides & Attractions, Theater and Animal Interactions functions.
  • Ensure seamless member services, operational alignment and exceptional arrival experience.
  • Manage and monitor departmental operating budgets while ensuring responsible stewardship of financial resources.
  • Analyze attendance, membership, labor, revenue, and operational performance data to identify trends, forecast future needs, and inform strategic decisions.
  • Ensure cash handling, financial controls, and operational procedures are consistently followed and regularly audited.
  • Forecast staffing requirements based on attendance projections, seasonal demand, and special events while maximizing labor efficiency and guest service.
Team Leadership
  • Lead, coach, and develop a team of managers, supervisors, and seasonal employees through clear expectations, regular feedback, professional development, and succession planning.
  • Create an engaging, inclusive, and accountable work environment that attracts, develops, and retains exceptional talent.
  • Oversee recruitment, onboarding, training, coaching, performance management, and recognition programs for Guest Services.
  • Empower leaders to make guest-focused decisions while maintaining consistency in operational execution.
  • Ensure training programs prepare employees to confidently deliver exceptional service, resolve guest concerns, and represent the Zoo and Safari Park's mission.
Cross-Functional Collaboration
  • Build collaborative partnerships across the organization to deliver seamless, safe, and memorable guest experiences while advancing the Zoo's mission and operational goals.
  • Partner with Marketing to align guest communications, promotions, and visitor information with operational priorities and the overall guest experience.
  • Work closely with Technology to optimize guest-facing systems, including ticketing platforms, kiosks, point-of-sale systems, mobile technologies, and digital guest experiences.
  • Partner with Facilities and Campus Operations to ensure grounds, amenities, signage, accessibility, cleanliness, and guest-facing infrastructure consistently support a high-quality guest experience.
  • Collaborate with Security and Safety to ensure emergency preparedness, guest and staff safety, incident response, and operational procedures are effectively implemented.
  • Work closely with Animal Care leadership to coordinate daily operations, exhibit access, animal interactions, and operational adjustments that support exceptional guest experiences while maintaining the highest standards of animal welfare.
  • Coordinate with the Events team to ensure staffing, guest flow, logistics, and operational support align with the successful execution of private and public events.
  • Partner with Retail and Food & Beverage leadership to enhance the overall guest journey.
  • Collaborate with Ride Maintenance and Safety teams to ensure the safe, reliable, and guest-friendly operation of rides and attractions through proactive communication, planning, and continuous operational oversight.
Operational Excellence
  • Establish performance metrics, operational standards, and key performance indicators for all Guest Services functions.
  • Identify opportunities to improve efficiency, reduce operational friction, and enhance the overall guest experience through process improvement.
  • Utilize data, analytics, and benchmarking to evaluate performance and drive informed decision making.
  • Ensure compliance with organizational policies, safety standards, cash controls, and applicable regulations.
  • Perform other duties as assigned.
Supervisory Responsibilities:
  • Directly supervises:
    • Membership Manager
    • Assistant Manager of Guest Services (Zoo)
    • Assistant Manager of Guest Services (Wildlife Safari Park)
    • Guest Services Supervisors
    • Clerical Staff
  • Provides indirect leadership to a large seasonal and part-time workforce responsible for delivering front-line guest experiences across the Zoo and Wildlife Safari Park.
Qualifications:
Required
  • Bachelor's degree in Hospitality Management, Business Administration, Recreation, Tourism, or a related field.
  • Minimum of eight (8) years of progressive leadership experience in hospitality, attractions, museums, zoos, theme parks, tourism, sports, entertainment, or a related guest-focused industry.
  • Minimum of three (3) years leading managers and large operational teams.
  • Ability to work a flexible schedule, including evenings, weekends, and holidays, as operational needs and special events require.
  • Demonstrated success managing complex operations, budgets, staffing, and guest experience initiatives.
  • Strong financial acumen including budgeting, forecasting, labor management, and performance analysis.
  • Proven ability to interpret operational and financial data to drive strategic decision making.
  • Exceptional leadership, coaching, communication, and interpersonal skills.
  • Ability to build collaborative relationships across departments and organizational levels.
  • Strong conflict resolution, decision-making, and organizational skills.
  • Advanced proficiency in Microsoft Office, particularly Excel, PowerPoint, and Word.
Candidates will be required to pass a pre-employment background check, drug test, and possess a valid driver's license with a good history.
Preferred
  • Experience leading guest operations in a high-volume attraction, zoo, aquarium, museum, resort, theme park, or entertainment venue.
  • Experience with ticketing, membership, CRM, or point-of-sale systems.
  • Experience implementing guest experience strategies, service standards, or organizational culture initiatives.
  • Bilingual or multilingual communication skills.

DISCLAIMER
The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor is it to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job.
Omaha's Henry Doorly Zoo & Aquarium is an Equal Employment Opportunity Employer as defined by the EEOC.

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