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Ticketing Associate Jobs in Nebraska (NOW HIRING)

KOHLS

Part-Time Store Merchandising Associate

Omaha, NE · On-site

$15/hr

Execute pricing activities (e.g., price changes, sign changes, ticketing) accurately and in a ... Support and partner with other associates on merchandising incoming product All associate roles at ...

Under Armour

Seasonal Stock Associate

Gretna, NE · On-site

$14 - $17.75/hr

Your Impact We count on our Seasonal Stock Associates to: * Process merchandise shipments ... Manage markdowns and re-ticketing, stock transfers and damaged goods * Ensure the store, the sales ...

Under Armour, Inc.

Seasonal Stock Associate

Gretna, NE · On-site

$14 - $17.75/hr

Your Impact We count on our Seasonal Stock Associates to: * Process merchandise shipments ... Manage markdowns and re-ticketing, stock transfers and damaged goods * Ensure the store, the sales ...

pla

Communication Specialist

Scottsbluff, NE · On-site

$57K - $75K/yr

The Communications Specialist provides frontline support to customers and internal associates via the ticketing system, chat, and phone. This role contributes to the department's daily operations ...

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Ticketing Associate information

What are some common challenges faced by Ticketing Associates and how can they be addressed?

Ticketing Associates often encounter challenges such as handling high customer volumes, especially during peak event times, and resolving ticketing issues quickly and accurately. Staying calm under pressure and maintaining a positive attitude are crucial for providing excellent customer service. Familiarity with ticketing software and strong communication skills help resolve issues efficiently. Proactively collaborating with event staff and supervisors also ensures smooth operations and quick problem-solving.

What are Ticketing Associates?

Ticketing Associates are professionals responsible for managing ticket sales and distribution for events, venues, or transportation services. They assist customers with purchasing tickets, handle ticketing system operations, provide information about events or schedules, and resolve customer issues related to ticketing. Ticketing Associates often work at box offices, online platforms, or call centers, ensuring a smooth and efficient ticketing experience for customers. Attention to detail, customer service skills, and familiarity with ticketing software are essential for this role.

What are the key skills and qualifications needed to thrive as a Ticketing Associate, and why are they important?

To thrive as a Ticketing Associate, you need strong customer service skills, attention to detail, and basic math proficiency, typically supported by a high school diploma or equivalent. Familiarity with ticketing software, point-of-sale (POS) systems, and sometimes CRM platforms is important for daily operations. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills ensure efficient transactions, positive guest experiences, and smooth event or venue operations.

What is the difference between Ticketing Associate vs Customer Service Representative?

AspectTicketing AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; familiarity with ticketing systemsHigh school diploma or equivalent; communication skills
Work EnvironmentEvent venues, transportation hubs, entertainment venuesCall centers, retail, service centers
Employer & IndustryEvent management, transportation, entertainmentRetail, hospitality, customer support
Common Search & ComparisonTicketing Associate vs Customer Service Representative

While both roles involve assisting customers, Ticketing Associates primarily handle ticket sales, reservations, and access control at events or transportation hubs. Customer Service Representatives provide broader support across various industries, focusing on resolving customer inquiries and issues. The roles overlap in communication skills and some technical knowledge, but Ticketing Associates specialize in ticketing systems and event access.

What are the most commonly searched types of Ticketing jobs in Nebraska? The most popular types of Ticketing jobs in Nebraska are:
What are popular job titles related to Ticketing Associate jobs in Nebraska? For Ticketing Associate jobs in Nebraska, the most frequently searched job titles are:
What job categories do people searching Ticketing Associate jobs in Nebraska look for? The top searched job categories for Ticketing Associate jobs in Nebraska are:
What cities in Nebraska are hiring for Ticketing Associate jobs? Cities in Nebraska with the most Ticketing Associate job openings:
Ticketing Associate jobs near you
Workplace Services Help Desk Associate

Workplace Services Help Desk Associate

The Millennium Group (TMG)

Omaha, NE

Full-time

Posted 10 days ago

The Millennium Group rating

6.7

Company rating: 6.7 out of 10

Based on 6 frontline employees who took The Breakroom Quiz

253rd of 426 rated business services

Job description

Now is a great time to join our growing company! The Millennium Group (TMG) is an award-winning business process outsourcing firm focused on print, mail, document scanning, reception, and related office support services for Fortune 500 companies, professional service firms, and institutions of higher education. TMG is looking for highly motivated, enthusiastic team players interested in a career rather than just a job. With a team of over 1,500 nationwide associates, TMG is seeking an individual who can uniquely contribute to our 30+ years of success in the industry.

Summary: The Facilities Help Desk Associate serves as the primary point of contact for all North America locations, responding to employee phone calls and emails and creating work order tickets as needed. This role manages daily call and email volume, dispatches work through the ServiceNow/PayPal ticketing system, schedules large configurable meeting spaces, and provides timely, accurate support to employees and field teams. The associate delivers worldclass customer service, ensures adherence to service standards, and supports reporting, followup, and operational coordination across the facilities organization.

Responsibilities

Help Desk & Ticket Management

  • Respond to phone calls and emails from employees across all North America client locations.

  • Create, dispatch, and manage work order tickets using the ServiceNow PayPal ticketing system.

  • Follow up daily via phone on meeting setup requests and overdue work tickets.

  • Process and release scheduled preventive maintenance (PM) work orders at the start of each month.

  • Provide help desk data for monthly reporting and assist with ticket analysis.

  • Ensure all emails are responded to within two hours during core business hours.

  • Maintain accurate logs, records, and activity documentation.

Meeting Space Scheduling

  • Schedule all large, configurable meeting spaces based on employee requirements.

  • Coordinate with facilities teams to ensure proper setup and timely execution.

Operational Support

  • Deliver reports to the Engineering team for assignment and reassign work orders as needed.

  • Maintain daily communication with field facilities teams to support ticket closure and operational needs.

  • Pull and analyze ticket reports using ServiceNow to identify trends and support continuous improvement.

  • Ensure all procedures and service standards are followed consistently.

  • Complete ongoing training to stay current on products, services, and policy updates.

  • Perform other duties as assigned.

Customer Service

  • Provide worldclass customer service and build strong customer satisfaction and loyalty.

  • Strive for onecall resolution and deliver timely, effective solutions.

  • Maintain a positive, professional, and cooperative tone with customers and coworkers.

 
Qualifications

  • High school diploma or equivalent (GED) preferred.

  • Customer service experience required.

  • 1–2 years of help desk experience preferred.

  • Strong willingness to work in a highvolume, phonebased environment.

  • Working knowledge of facilities operations preferred.

  • Experience with database software is a plus.

  • Excellent verbal and written communication skills.

  • Proficiency with Windows and Microsoft Office (Word, Excel, Outlook, Teams).

  • Strong competency in Outlook calendaring.

  • Keyboarding proficiency and comfort using automated systems.

  • Strong problemsolving skills and ability to make quick, sound decisions.

  • Ability to thrive in a fastpaced environment and manage multiple tasks simultaneously.

  • Professional, courteous, friendly, and empathetic interpersonal style.

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