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Ticket Operations Coordinator Jobs in Rochester, NY

Just Solutions

IT Service Coordinator

Fairport, NY · Hybrid

$60K - $80K/yr

You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and ...

Just Solutions, Inc.

IT Service Coordinator

Fairport, NY · On-site

$60K - $80K/yr

You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and ...

Innovative Solutions

IT Support Analyst

Rochester, NY · On-site

$65K - $65K/yr

... operational runbooks keep improving along the way. What You'll Do: * Assist customers via email ... coordinating with and escalating to Engineering when necessary * Monitor a shared ticket queue and ...

Innovative Solutions

IT Support Analyst

Rochester, NY

$65K - $65K/yr

... operational runbooks keep improving along the way. What You'll Do: * Assist customers via email ... coordinating with and escalating to Engineering when necessary * Monitor a shared ticket queue and ...

Chick'n Out

FOH Manager

Rochester, NY · On-site

$15 - $25/hr

Chick'n Out -- Front of House Leadership Role Summary The FOH Shift Lead supports daily operations ... Monitor ticket times and coordinate with BOH for smooth service * Enforce uniform, hygiene, and ...

New

Chick'n Out

FOH Manager

Rochester, NY · On-site

$15 - $25/hr

Chick'n Out -- Front of House Leadership Role Summary The FOH Shift Lead supports daily operations ... Monitor ticket times and coordinate with BOH for smooth service * Enforce uniform, hygiene, and ...

New

ComTec Solutions

Director, IT Services

Rochester, NY · On-site

Director, Operations & Finance DIRECT REPORTS: Information Technology Group ESSENTIAL FUNCTIONS ... Monitors and maintains ticket & task queues to make sure customer response times are minimal, and ...

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Ticket Operations Coordinator information

See Rochester, NY salary details

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How much do ticket operations coordinator jobs pay per hour?

As of Aug 1, 2026, the average hourly pay for ticket operations coordinator in Rochester, NY is $24.47, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $27.55 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Ticket Operations Coordinator, and why are they important?

To thrive as a Ticket Operations Coordinator, you need strong organizational skills, attention to detail, and experience with ticketing processes, often supported by a degree in business, sports management, or a related field. Proficiency with ticketing software platforms such as Ticketmaster, Paciolan, or AudienceView, as well as familiarity with CRM systems, is typically required. Exceptional customer service, problem-solving abilities, and effective communication are crucial soft skills for this role. These abilities ensure efficient ticket distribution, positive patron experiences, and the smooth execution of events.

What does a Ticket Operations Coordinator do?

A Ticket Operations Coordinator manages the ticketing processes for events, such as concerts, sports games, or theater productions. Their responsibilities include overseeing ticket sales, coordinating with vendors, managing seating assignments, troubleshooting ticketing issues, and ensuring a smooth customer experience. They also work closely with event organizers and box office staff to ensure all ticketing logistics are handled efficiently and accurately. Attention to detail and strong organizational skills are important in this role.

How does a Ticket Operations Coordinator typically collaborate with other departments during major events?

A Ticket Operations Coordinator works closely with departments such as sales, marketing, event management, and customer service to ensure a seamless ticketing experience during major events. They coordinate ticket allocations, manage access controls, and communicate ticketing updates or issues to relevant teams. Effective collaboration is essential, especially when troubleshooting ticketing problems or accommodating last-minute changes, ensuring both staff and attendees have a smooth experience.

What is the difference between Ticket Operations Coordinator vs Ticketing Specialist?

AspectTicket Operations CoordinatorTicketing Specialist
ResponsibilitiesOversees ticketing processes, manages ticket inventory, ensures smooth operationsHandles ticket sales, customer inquiries, and ticket distribution
Required SkillsOrganizational skills, knowledge of ticketing systems, communication skillsCustomer service, sales skills, familiarity with ticketing platforms
Work EnvironmentEvent venues, ticketing offices, or online platformsBox offices, customer service centers, online sales channels
Common UsageUsed by organizations managing large-scale events or venuesUsed by ticketing agencies, box offices, and event organizers

The main difference is that Ticket Operations Coordinators focus on managing the overall ticketing process and operations, ensuring efficiency and accuracy, while Ticketing Specialists primarily handle sales and customer interactions. Both roles require knowledge of ticketing systems and excellent communication skills, but their focus areas differ within the ticketing workflow.

What are popular job titles related to Ticket Operations Coordinator jobs in Rochester, NY? For Ticket Operations Coordinator jobs in Rochester, NY, the most frequently searched job titles are:
What job categories do people searching Ticket Operations Coordinator jobs in Rochester, NY look for? The top searched job categories for Ticket Operations Coordinator jobs in Rochester, NY are:
What cities near Rochester, NY are hiring for Ticket Operations Coordinator jobs? Cities near Rochester, NY with the most Ticket Operations Coordinator job openings:
Ticket Operations Coordinator jobs near you
Infographic showing various Ticket Operations Coordinator job openings in Rochester, NY as of July 2026, with employment types broken down into 1% As Needed, 76% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 94% Physical, 2% Hybrid, and 4% Remote job distribution, with an average salary of $50,825 per year, or $24.4 per hour.

IT Service Coordinator

Just Solutions

Fairport, NY • Hybrid

$60K - $80K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 22 days ago

Job description

About Just Solutions, Inc.:

Just Solutions, Inc. is so much more than an IT company! We're a full-service technology partner dedicated to helping businesses thrive in a fast-paced digital world. From network infrastructure and cloud solutions to security and system optimization, we provide end-to-end support that keeps our clients connected and competitive. With over 25 years of experience, we deliver innovative solutions and exceptional service to meet the evolving needs of modern businesses. If you're passionate about solving complex challenges and driving technological progress, we want to hear from you!

ABOUT THIS IT SERVICE MANAGER ROLE

Role: Full-time IT Service Manager

Location: Fairport, NY

Pay: $60,000 - $80,000 per year

Schedule: 8:00 AM - 5:00 PM, Monday through Friday, with in-office, and hybrid

YOUR DAY-TO-DAY

As the leader of a high-performing service team, you will ensure client issues are resolved efficiently and service standards are exceeded. Your role involves coaching technicians, providing feedback, and supporting their growth. You will manage ticket flow, balance workloads, and coordinate schedules to ensure smooth operations. When client concerns arise, you'll act as an escalation point, guiding issues to resolution and strengthening relationships. Additionally, you will collaborate with leadership to meet service goals, monitor team performance, lead discussions, and support the onboarding of new team members to contribute to the organization's success.

QUALIFICATIONS TO BECOME OUR IT SERVICE MANAGER

  • 5+ years of experience in a Managed Service Provider (MSP) environment
  • Experience in a service leadership role (Service Manager, Team Lead, or similar), with direct responsibility for managing technicians

Preferred Qualifications:

  • Strong understanding of help desk and field service operations, including ticket flow, dispatching, and escalation management
  • Experience managing client expectations and handling escalations in a professional, customer-focused manner
  • Hands-on experience with PSA/RMM tools (e.g., ConnectWise, Autotask, Kaseya, Datto)
  • Ability to lead, coach, and develop technical teams while driving accountability and performance
  • Solid understanding of service metrics and KPIs (SLA compliance, response/resolution times, ticket quality)
  • Strong organizational and time management skills, with the ability to prioritize in a fast-paced environment
  • Excellent communication and interpersonal skills, both with clients and internal team members
  • Technical background in IT support or managed services, with the ability to guide and support technicians when needed

BENEFITS

  • Health, dental, & vision insurance
  • HSA/FSA options
  • Life insurance
  • Short- & long-term disability
  • Bonus structure
  • PTO
  • 401(k) with company match
  • Growth opportunities
  • Incentives for earning additional certifications

Ready to lead a talented team and make a lasting impact on client success?

Take the next step in your career as our IT Service Manager. Our initial application is quick, mobile-friendly, and designed to take just a few minutes to complete. Submit yours today and discover what's possible with Just Solutions, Inc.!


Must have the ability to pass a background check

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