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Ticket Agent Jobs in Indiana (NOW HIRING)

Milwaukee Tool

CX Agent II

Greenwood, IN

$14.75 - $19.75/hr

The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more complex customer interactions, applying sound judgment, and driving effective ...

New

Milwaukee Tool

CX Agent II

Greenwood, IN · On-site

$14.75 - $19.75/hr

The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more complex customer interactions, applying sound judgment, and driving effective ...

General Hotels

Front Desk Agent-Full Time

Whitestown, IN · On-site

$14.50 - $18.50/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

General Hotels

Front Desk Agent-Part Time

Whitestown, IN · On-site

$14.50 - $18.50/hr

Front Desk Agent Are you looking to let your hospitality skills shine while you create personable and engaging experiences for guests from all around the world? If so, we might be exactly what you're ...

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Showing results 21-40

All JobsTicket Agent JobsTicket Agent Jobs in Indiana

Ticket Agent information

See Indiana salary details

$10

$15

$19

How much do ticket agent jobs pay per hour?

As of Aug 23, 2026, the average hourly pay for ticket agent in Indiana is $15.32, according to ZipRecruiter salary data. Most workers in this role earn between $13.70 and $16.49 per hour, depending on experience, location, and employer.

What is a ticket agent?

Ticket agents are customer service professionals who sell tickets and provide information related to travel, events, or entertainment. They often work at airports, train stations, bus depots, or venues, assisting customers with bookings, reservations, and payment processing. Ticket agents also help resolve travel issues, answer inquiries about schedules and prices, and ensure a smooth check-in process. Their role is essential for providing a positive customer experience and ensuring the efficient operation of ticketing services.

What are the key skills and qualifications needed to thrive as a ticket agent?

To thrive as a Ticket Agent, you need strong customer service skills, attention to detail, and at least a high school diploma or equivalent. Familiarity with ticketing software, reservation systems, and point-of-sale platforms is typically required. Excellent communication, patience, and problem-solving abilities help you stand out in this role. These skills are crucial for efficiently assisting customers, handling transactions accurately, and maintaining a positive experience in busy travel or event environments.

How do ticket agents typically handle high-pressure situations during peak travel times?

During peak travel times, Ticket Agents often face long lines and time-sensitive issues, such as booking changes or delays. To manage these high-pressure situations, agents rely on strong communication skills, quick problem-solving abilities, and familiarity with ticketing systems. They work closely with colleagues—including supervisors and customer service teams—to ensure smooth operations and provide timely assistance to travelers. Maintaining composure and focusing on customer needs are key to delivering a positive experience even during the busiest periods.

What is the difference between Ticket Agent vs Customer Service Representative?

AspectTicket AgentCustomer Service Representative
Required CredentialsHigh school diploma; training on ticketing systemsHigh school diploma; customer service training
Work EnvironmentAirports, train stations, bus terminalsCall centers, retail, corporate offices
Employer & IndustryTransportation, travel, entertainmentVarious industries including retail, telecom, finance
Common Search & ComparisonTicketing, travel bookingCustomer support, client service

While both roles involve assisting customers, Ticket Agents primarily focus on selling and managing transportation or event tickets in travel and transit environments. Customer Service Representatives handle a broader range of customer inquiries across multiple industries. The key difference lies in the specific industry focus and the type of service provided.

How do you become a ticket agent?

To become a ticket agent, candidates typically need a high school diploma or equivalent and customer service experience. Training is often provided on the job, and familiarity with reservation systems and communication skills are important for success in this role.

How much does a ticket agent make?

A ticket agent typically earns a median annual salary of around $30,000 to $40,000, depending on experience, location, and employer. They often work in customer service environments such as airports, train stations, or bus terminals, and may need to handle ticketing software and customer inquiries.

What are popular job titles related to Ticket Agent jobs in IN?

For Ticket Agent jobs in IN, the most frequently searched job titles are:

Ticket Agent jobs near you
Infographic showing various Ticket Agent job openings in Indiana as of August 2026, with employment types broken down into 92% Full Time, 6% Part Time, and 2% Contract. Highlights an 85% Physical, 1% Hybrid, and 14% Remote job distribution, with an average salary of $31,858 per year, or $15.3 per hour.

CX Agent II

Milwaukee Tool

Greenwood, IN

$14.75 - $19.75/hr

Full-time

Posted 2 days ago

New

Job description

Job Description:

Customer success is critical to the longterm success of our organization. The CX Agent 2 role builds upon the foundational CX Agent 1 position and is responsible for independently managing more complex customer interactions, applying sound judgment, and driving effective resolution. CX Agent 2s deliver consistently highquality service experiences while serving as a trusted resource for peers and crossfunctional partners.

Roles/Responsibilities

  • Professionally handle moderate to complex customer inquiries via phone and email with minimal guidance.

  • Consistently meet or exceed daily productivity and quality targets while maintaining a strong customer focus

  • Demonstrate strong working knowledge of core customer service processes.

  • Use advanced listening and probing skills to identify root cause and determine resolution paths and set appropriate customer expectations.

  • Independently manage customer service activities, including accurate documentation, followthrough, and resolution ownership

  • Drive onecall or expedited resolution through effective crossfunctional collaboration.

  • Apply deescalation techniques to resolve elevated customer concerns.

  • Exercise judgment to identify, document, and escalate highrisk, controversial, or nonstandard issues to leadership in accordance with guidelines.

  • Partner effectively across Service teams to ensure timely and accurate resolution.

  • Act as a knowledge resource and informal mentor to CX Agent 1 peers by sharing best practices and providing guidance.

  • Demonstrate accountability, professionalism, and ownership of outcomes.

Education and Experience Requirements

  • Education equivalent to four years of high school.

  • 1-2 years of customer service with demonstrated ability to manage increasingly complex interactions.

  • Solid understanding of service operations and workflows.

  • Strong analytical, interpersonal, organizational, and time management skills.

  • Demonstrated effective communication, active listening, and problemsolving abilities.

  • Excellent written and verbal communication skills.

  • Proficiency in Microsoft Office products, including Word, Excel, and PowerPoint

Milwaukee Tool is an equal opportunity employer.

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