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Text Customer Service Jobs in Florida (NOW HIRING)

e-Med.us

Customer Service Representative

Miami, FL · On-site

$15.25 - $20.75/hr

Deliver exceptional customer service through phone, email, chat, and text communications * Serve as a trusted resource by educating members on eMed's products, services, and programs * Resolve ...

E Med Inc

Customer Service Representative

Miami, FL · Hybrid

$15.25 - $20.75/hr

Deliver exceptional customer service through phone, email, chat, and text communications * Serve as a trusted resource by educating members on eMed's products, services, and programs * Resolve ...

Chewy

Customer Service Trainer

Hollywood, FL

The Trainer is the first person a new CSR spends time with at Chewy and will be their key contact ... text analytical tools and evaluation of issue resolution, customer empathy and sentiment, and ...

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All JobsText Customer Service JobsText Customer Service Jobs in Florida

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Florida?

For Text Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Florida look for?

The top searched job categories for Text Customer Service jobs in Florida are:

What cities in Florida are hiring for Text Customer Service jobs?

Cities in Florida with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Professional

Rocket Pest Control

Tampa, FL • On-site

$18/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

Customer Service Representative
Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!
Full-Time | Non-Exempt
Pay: $18.00/hour + Monthly $500 Performance Bonus for top Performer
Call Center Hours: Monday - Friday, 7:30AM - 6:00 PM, occasional Saturdays (till 2PM)
Shifts:
  • Monday - Saturday: 9:00 AM-5:30 PM, with one weekday off, and 8:00 AM-4:30 PM on Saturday
  • Monday - Friday: 9:00 AM-6:00 PM
Location: In office. 5840 W. Cypress Street, Suite F, Tampa, FL 33607
About Us
Rocket Pest Control is a rapidly growing company dedicated to protecting homes, families, and businesses with safe, reliable pest control solutions. We take pride in delivering exceptional service while fostering a culture where employees can grow and succeed.
Position Overview
We are looking for a motivated Customer Service Representative who thrives in a fast-paced environment, taking up to 65 calls per day and is passionate about helping customers. This role offers career growth opportunities in areas such as Sales, Retention, and Operations.
Benefits & Perks
  • 8 paid company holidays
  • Earn up to 10 days paid time off per year
  • Medical, Dental, and Vision insurance
  • Retirement 401(k) Plan with company match, up to 5%
  • Company-paid life insurance and short-term disability
  • Employee Assistance Program
What Makes You Successful
  • Strong problem-solving and attention to detail
  • Professional, team-oriented mindset
  • Ability to build rapport with customer and co-workers
  • Comfort working in a fast-paced, high-volume environment
Key Responsibilities
  • Handle inbound and outbound customer calls, upwards of 65 per day
  • Assist customers with service inquiries, scheduling, and account updates
  • Process payments and resolve billing concerns
  • Enter and maintain accurate customer records in PestPac
  • Schedule inspections and service appointments
  • Respond to customer inquiries via phone, text, and email
  • Support sales team during high-volume periods
  • Meet performance metrics and service goals
Qualifications
Required:
  • High school diploma or equivalent
  • Strong customer service and communication skills. Prior customer service or inside sale experience, preferred.
  • Ability to multitask across multiple systems, including Microsoft (Word, Excel, Outlook)
Additional Requirements:
  • Reliable transportation. Location is near a bus line.
  • Ability to pass background check and drug screening

Equal Opportunity Employers
Rocket Pest Control is committed to providing equal employment opportunities to all applicants and employees.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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