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Text Customer Service Jobs in Florida (NOW HIRING)

Ted Todd Insurance

Customer Service

Estero, FL · On-site

$22 - $26/hr

Our Customer Service team is the heart of our agency supporting clients, solving problems, and ... Communicate through phone, email, text, and chat with equal clarity and professionalism. * Listen ...

Lawn Doctor

Customer Service Specialist

Miami, FL · On-site

$48K - $60K/yr

Dental insurance Customer Service Specialist Location: Summerville, SC Company: Lawn Doctor Support ... What You'll Do • Answer incoming phone calls, emails, and text messages from customers with ...

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Crash Champions

Customer Service Representative

Hollywood, FL · On-site

$14.50 - $20/hr

Provide repair status updates to customer via call or text based on an established communication cadence with the customer * Communicate with Service Advisor: Frequently communicate to get updates ...

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Text Customer Service information

What are some common challenges faced in a Text Customer Service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What are the key skills and qualifications needed to thrive as a Text Customer Service Representative, and why are they important?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What is a Text Customer Service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Florida? For Text Customer Service jobs in Florida, the most frequently searched job titles are:
What job categories do people searching Text Customer Service jobs in Florida look for? The top searched job categories for Text Customer Service jobs in Florida are:
What cities in Florida are hiring for Text Customer Service jobs? Cities in Florida with the most Text Customer Service job openings:
Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Florida as of July 2026, with employment types broken down into 84% Full Time, 14% Part Time, and 2% Temporary. Highlights an 96% In-person, and 4% Remote job distribution.

Customer Service

Allstate Insurance Agency - Ted Todd

Estero, FL • On-site

$22 - $26/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Benefits:
  • 401(k)
  • Dental insurance
  • Employee discounts
  • Health insurance
  • Paid time off
  • Training & development
  • Vision insurance
  • Wellness resources

About Us

At Ted Todd Insurance, we believe exceptional service begins with people who genuinely care. Our Customer Service team is the heart of our agency supporting clients, solving problems, and ensuring every person who contacts us feels heard, protected, and valued.
We are an ethical, compliance-focused, team-centered organization were doing what’s right for the customer always comes first. If you thrive in a positive environment where teamwork, professionalism, and client relationships matter, you will enjoy being part of our culture.
About the Role
As a Customer Service Insurance Advisor, you are the voice of TTI for existing clients. You’ll provide guidance, answer questions, resolve concerns, make policy updates, and identify coverage gaps always with integrity and clarity.
Your mission is to create a WOW experience at every interaction by being knowledgeable, patient, solution-focused, and genuinely committed to helping people understand their insurance.
This is not a sales role with quotas. It is a client relationship role focused on service excellence, accuracy, and consultative support.
What You’ll Do
  • Handle 30+ inbound service calls per day with professionalism and empathy.
  • Provide clients with a warm, educational, and exceptional experience every time.
  • Communicate through phone, email, text, and chat with equal clarity and professionalism.
  • Listen carefully to understand each client’s needs and concerns.
  • Set clear expectations and ensure timely follow-up on all service tasks.
  • Review coverage and help identify potential gaps or exposures so clients can make informed decisions.
  • Complete data entry and documentation across multiple platforms accurately and promptly.
  • Work collaboratively with Sales, Retention, and other internal teams to solve problems and support clients.
  • Uphold all compliance, documentation, and communication standards.
This Role Is a Great Fit If You…
  • Are a strong communicator who can explain information simply and clearly.
  • Enjoy helping people and solving problems.
  • Take pride in providing exceptional service not just “answering questions.”
  • Thrive in a structured, supportive, in-office environment with a team mindset.
  • Stay calm under pressure and handle multiple inquiries with professionalism.
  • Have strong attention to detail and accuracy in documentation.
  • Believe that doing what is right for the customer is non-negotiable.

Qualities of a Successful Customer Service Advisor
  • Communicates confidently across phone, email, text, and chat.
  • Creates a WOW experience through friendliness, clear explanations, and reliability.
  • Works collaboratively with teammates to meet client needs.
  • Handles data entry with ease and accuracy.
  • Brings a positive, unifying work ethic that supports a culture of teamwork.
  • Is motivated by helping clients feel protected and supported.
Qualifications
  • Customer service or administrative experience preferred (insurance experience is a plus).
  • Strong verbal and written communication skills.
  • Ability to navigate multiple systems while assisting customers.
  • High attention to detail and accuracy.
  • 18+ and legally eligible to work in the U.S.
  • High school diploma or equivalent.
  • This is an in-office role.
If you enjoy helping people and want to be part of a trustworthy, mission-driven team, we’d love to meet you.