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Text Customer Service Jobs in Florida (NOW HIRING)

Classic Mazda

Automotive Service Advisor

Orlando, FL · On-site

Telephone or text customer when job is finished and discuss with him/her what was done * Cooperate with all other dealership personnel necessary to guarantee quality service * Coordinate with the ...

Holler Honda

Automotive Service Advisor

Orlando, FL · On-site

Telephone or text customer when job is finished and discuss with him/her what was done * Cooperate with all other dealership personnel necessary to guarantee quality service * Coordinate with the ...

Classic Honda

Automotive Service Advisor

Orlando, FL · On-site

Telephone or text customer when job is finished and discuss with him/her what was done * Cooperate with all other dealership personnel necessary to guarantee quality service * Coordinate with the ...

Crash Champions

Customer Service Representative

Miami, FL

$15.25 - $20.75/hr

Provide repair status updates to customer via call or text based on an established communication cadence with the customer * Communicate with Service Advisor: Frequently communicate to get updates ...

Rockit Pest, Inc.

Customer Service Professional

Tampa, FL · On-site

$18/hr

Respond to customer inquiries via phone, text, and email * Support sales team during high-volume periods * Meet performance metrics and service goals Qualifications Required: * High school diploma or ...

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All JobsText Customer Service JobsText Customer Service Jobs in Florida

Text Customer Service information

What is a text customer service representative?

A Text Customer Service representative is a professional who provides support and assistance to customers primarily through text-based communication channels, such as SMS, live chat, or messaging apps. Their main responsibilities include answering customer inquiries, resolving issues, processing orders, and providing information in real time, all through written messages. This role requires strong written communication skills, attention to detail, and the ability to multitask across digital platforms. Text Customer Service representatives play a crucial role in enhancing customer satisfaction by offering convenient and efficient support without the need for phone calls.

What are the key skills and qualifications needed to thrive as a text customer service representative?

To thrive as a Text Customer Service Representative, you need strong written communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is often required. Attention to detail, patience, and the ability to handle multiple conversations simultaneously are standout soft skills in this role. These abilities ensure efficient, accurate, and empathetic support, leading to high customer satisfaction and effective issue resolution.

What are some common challenges faced in a text customer service role and how can they be managed?

One common challenge in Text Customer Service is accurately interpreting customer needs without the benefit of vocal tone or facial cues. To manage this, successful agents rely on clear, empathetic written communication and active listening skills to ensure they fully understand and address customer concerns. Additionally, handling multiple conversations simultaneously can be demanding, so effective time management and prioritization are essential. Regular training and collaboration with team members can also help agents stay updated on best practices and improve service quality.

What is the difference between Text Customer Service vs Chat Customer Service?

AspectText Customer ServiceChat Customer Service
Communication MethodText messaging platforms (SMS, app-based)Live chat interfaces on websites or apps
Work EnvironmentRemote, often asynchronousRemote or on-site, real-time interaction
Required SkillsClear written communication, patienceFast typing, multitasking, quick problem-solving
Common UsageCustomer support via text messagesCustomer support via live chat on websites

Text Customer Service and Chat Customer Service both involve assisting customers through digital communication channels. Text Customer Service typically uses SMS or messaging apps for asynchronous support, while Chat Customer Service involves real-time interactions via live chat on websites. Both roles require strong written communication skills, but Chat Customer Service often demands quicker responses and multitasking abilities. Understanding these differences helps employers and job seekers identify the right role based on communication style and work environment.

What are popular job titles related to Text Customer Service jobs in Florida?

For Text Customer Service jobs in Florida, the most frequently searched job titles are:

What job categories do people searching Text Customer Service jobs in Florida look for?

The top searched job categories for Text Customer Service jobs in Florida are:

What cities in Florida are hiring for Text Customer Service jobs?

Cities in Florida with the most Text Customer Service job openings:

Text Customer Service jobs near you
Infographic showing various Text Customer Service job openings in Florida as of August 2026, with employment types broken down into 1% As Needed, 80% Full Time, 17% Part Time, and 2% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Automotive Service Advisor

Holler Hyundai/Genesis North Orlando

Winter Park, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 16 days ago

Job description

Automotive Service Advisor- Holler Hyundai

***SIGN-ON BONUS OFFERED*** (Please discuss dealership payout amount & terms during interview )

Holler-Classic Family of Dealerships, an Automotive News Top 150 dealership group with 17 dealerships serving the Central Florida and Columbia, South Carolina markets, has been proudly family-owned since 1938. Our Buy Smart – Be Happy® brand promises include Our Best Price First, Pure and Simple® and Commission-Free Sales.

Service Advisors help automotive owners care for their cars and understand the value of maintaining their vehicles in accordance with factory guidelines. The Service Advisor establishes a critical and ongoing relationship with owners. we are looking for an experienced Service Advisor with previous dealership experience.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Job Expectations:

  • Greet customers, obtain customer and vehicle data
  • Determine nature of desired service and/or complaint. Promote the sales of labor, parts, and accessories without losing sight of the fact that you are an advisor to the customer
  • Write or type clear and precise repair instructions on the repair order for the technician
  • Provide estimate for labor and parts
  • Communicate with dispatch to determine status of jobs throughout the day
  • Telephone or text customer when job is finished and discuss with him/her what was done
  • Cooperate with all other dealership personnel necessary to guarantee quality service
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment
  • Be knowledgeable of the products we sell and the various warranties on them
  • Satisfy customer’s immediate service needs, use low key, high integrity methods to present additional needed services
  • Meet or exceed the sales quotas set by management
  • Test drive vehicles that have to be driven to be sure technician has fixed problems with the vehicles. Quality control checks substantially reduce the amount of comebacks and increase our level of customer satisfaction
  • Never lose sight of your ultimate goal: To get the car fixed right the first time

Minimum Qualifications:

  • High School Diploma
  • 3-5 years of dealership Service Advisor experience
  • Reliable Transportation
  • Valid driver’s license with acceptable driving record
  • Pass background screening requirements

Supervisory Responsibilities:

  • None

Job Type:

  • Full-Time

Benefits:

  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Health Insurance
  • Dental Insurance
  • Vison Insurance
  • Life Insurance
  • Flexible Spending Account
  • Paid Time Off After 6 months
  • Referral Program
  • Associate Discount Program

Schedule:

  • Ability to work a flexible schedule

Pay:

  • Pay plan will be discussed during the interview

Holler and Classic Family Collection of Dealerships is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status or other legally protected characteristics. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. We participate in the E-Verify program. Upon an applicant's request, Holler and Classic Family Collection of Dealerships will consider reasonable accommodation to complete the application process.

https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf