Advertised Position Title:Specialist, Testing Services
Job Description:This position is responsible for proctoring tests at the Toledo-area Testing Center and occasionally the Findlay-area Testing Center. Must be able to communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center.
Essential Functions:- Communicate effectively/efficiently with students, faculty and staff to deliver excellent customer service to all those served by the Testing Center.
- Support testing operations at OCC locations. Proctor and maintain order in the Testing Centers by upholding academic integrity/test security during shift while also being responsible for sensitive and confidential information that impacts student grades/transcripts.
- Maintain a daily paper and computer log identifying and retaining all Testing Center activity by using an Excel spreadsheet.
- Understand the differences between the variety of tests given along with the procedures/policies and the relationship of each test to those procedures.
- Schedule appointments by phone and using our online appointment request application.
- Positively identify student by picture ID; ensure that each student has a test on file with the Testing Center.
- Verbally report and complete written report of unusual testing situations.
- Complete study, training, and any applicable certification tests in order to administer all tests available at Owens Community College.
Knowledge, Skills, and Abilities: - Microsoft Office Suite, Excel, Word, Ozone, Owens Internet, Intranet, and email Standardized and computerized test administration
- Good typing skills, excellent customer service skills, excellent organizational skills, excellent time management skills, excellent oral and written communication, excellent interpersonal skills for work as a team member.
- Manage multiple tasks in a fast-paced environment.
- Work with individuals with different learning styles, communication styles, and backgrounds.
- Speak in front of people.
- Manage confidential information.
- Manage one's time and work independently to achieve team goals.
- Able to learn computer skills needed for position.
- Positive attitude, Friendly personality, Professional, Commitment to Owens, Enthusiastic, Energetic, Flexible, Personable, Reliable, Team player, Dependable
Minimum Education Requirements: - High School Diploma or equivalent (G.E.D.)
- MS Excel, MS Word, two years of administrative office and customer service experience, including dealing with confidential information.
Preferred Qualifications: - Associate degree or two-year technical certificate
Job Classification:Staff
Duty Days:260 Days
Work Schedule:To be discussed.
Grant Funded Position:No - Not Grant Funded
FLSA Status:United States of America (Non-Exempt)
Pay Basis:Hourly
Hiring Range$16.44-$18.50
Retirement System:SERS - SERS (Retirement System Classification)