Test Manager Jobs in Delaware (NOW HIRING)

Job Description
Bring your Expertise to JPMorgan Chase. As part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class.
As a Risk Management - User Acceptance Testing (UAT) Analyst, you will partner closely with technology teams, business stakeholders, project analysts/managers, and external vendor resources to plan, coordinate, and execute end-to-end testing. You will be responsible for managing all aspects of the business testing function, including defining UAT strategies and approaches, ensuring traceability to requirements, and driving high-quality outcomes with meaningful business impact.
You will Communicate regularly with project stakeholders and provide consistent follow-up on automation testing status, risks, and coverage. Assess opportunities, design approach, and build automation solutions to improve efficiency and/or reduce cost. Reconcile automated test outcomes against expected results and manual baselines; investigate variances and stabilize scripts. Apply innovative automation techniques and tooling (e.g., AI-assisted script generation, reusable frameworks, CI/CD integrations, and intelligent test selection) to improve speed and reliability.
Job Responsibilities

• Support testing and implementation of business-critical strategies and strategic deliveries.
• Understand and validate the intent of business requirements; translate requirements into testable scenarios and acceptance criteria.
• Formulate the test approach and detailed UAT test plan, including dependencies, risks, assumptions, and entry/exit criteria.
• Execute business scenarios in UAT environments and document results with clear evidence and defect details.
• Partner and collaborate with stakeholders to clarify questions, remove blockers, and provide regular testing status updates.
• Ensure testing artifacts are current, complete, and stored appropriately (e.g., plans, scripts, traceability, execution evidence, sign-offs).
• Reconcile outcomes across different test cycles and groups, and lead resolution of discrepancies.
• Guide continuous improvement by incorporating process and tooling enhancements to increase efficiency and effectiveness.
• Partner with the UAT Manager/Lead to ensure testing readiness and milestone completion (planning, execution, defect triage, sign-off).
• Help facilitate quality testing practices across products and releases, including governance and controls where required.
• Leverage innovation and productivity tools (e.g., AI-assisted test design, test management accelerators, analytics dashboards, low-code tooling, and workflow automation) to streamline planning, execution, reporting, and defect triage.

Required qualifications, skills and capabilities

• Bachelor's degree or comparable practical experience.
• 2+ years of experience in manual testing, including creation of test plans/approach, test scenarios, and test scripts.
• Experience with JIRA workflows, understanding end-to-end process flow, and creating/managing tasks and defects.
• Proficiency with Microsoft Office; experience with Confluence - Unix operating systems and test management tools (e.g., qTest or similar).
• Ability to write and execute SQL queries for test validation and data analysis.
• Experience with Agile and Waterfall software development methodologies.
• Strong, clear, and concise written and verbal communication, including the ability to prepare and edit executive-level updates.
• Strong organizational and project management skills; able to manage competing priorities under tight deadlines.
• Proven ability to collaborate effectively and build strong cross-functional partnerships.
• Intellectual curiosity with ability to learn quickly; high initiative, self-direction, and ability to perform well under pressure.
• Demonstrated experience using innovation tools (e.g., AI/GenAI productivity tools, workflow automation, low-code/no-code solutions, and data/visualization tooling) to improve test design, execution, reporting, or operational efficiency.

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.