Temporary Remote Jobs in Virginia (NOW HIRING)

Job Description
ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
This is a temporary role.
Anticipated assignment dates: June 29, 2026 - December 31, 2026, with potential for extension
Schedule: 8am - 5pm Monday-Friday in CST or MST
Training: 4-6 weeks Monday-Friday 8am - 5pm MST
Equipment is provided!
Remote, with the following locations excluded:
OCONUS - EU Countries
California
District of Columbia
Illinois
Iowa
Montana
New Hampshire
Rhode Island
As a temporary Customer Success Associate, you will support a portfolio of small-medium business customers within our Scaled Success segment, ensuring they have a consistent, high-quality experience. This is a hands-on, high-impact role where you'll manage a book of business while also helping us build the future of how we support and scale success across a high volume of customers.
You are tech-savvy, highly organized, and eager to learn. You bring strong customer instincts, a bias toward action, and a willingness to roll up your sleeves to solve problems and improve processes. You'll play a key role in both supporting customers day-to-day and helping evolve our playbooks, systems, and approach to scaled customer success.
You will work closely with customers to ensure their needs are met consistently, help set and reset expectations as needed, and contribute to retention by driving overall account health and satisfaction. You lead with empathy, stay curious, and are comfortable operating in a fast-paced, evolving environment.
Day in the Life
Manage a book of SMB customers, ensuring consistent engagement and a strong overall customer experience
Support customer product adoption and ongoing success through structured and scaled touchpoints
Respond to customer inquiries and proactively address risks, ensuring timely resolution and follow-through
Partner with internal teams (Leave Success, Support, Product, etc.) to resolve customer issues and escalations
Help identify expansion opportunities and contribute to customer advocacy efforts
Track and communicate customer health using both qualitative insights and quantitative data
Maintain accurate and up-to-date records in our CRM, prioritizing risks and opportunities across your book
Monitor trends across SMB accounts and help develop proactive plays to improve engagement and retention
Contribute to building and refining scalable processes, playbooks, and automation for managing high-volume accounts
Continuously build your knowledge of the platform, leave management, and compliance landscape
Act as a voice of the customer by surfacing feedback and identifying opportunities to improve product and experience
#LI-Remote
Additional Qualifications/Responsibilities
1-2 years experience in customer success, account management, support, or a related customer-facing role
You are highly organized
You are tech-savvy and comfortable learning and navigating multiple systems quickly
You are empathetic, personable, and skilled at building trust with customers
You are curious and ask thoughtful questions to understand customer needs and goals
You have strong communication skills and can clearly convey value and next steps to customers
You are proactive and take ownership of your work, while also knowing when to ask for help
You are comfortable in a fast-paced, evolving environment and excited to help build and improve processes
You have strong attention to detail and can balance urgency with importance effectively
You are adaptable, resourceful, and comfortable working with some ambiguity
Nice to Have
Experience in HR tech, leave administration, or benefits administration platforms
Exposure to QBRs, customer reporting, or business review preparation
Familiarity with CRM and support tools such as Salesforce, HubSpot, Zendesk, or Gainsight
Experience working in SaaS environments with customer success or support tooling
Background supporting or managing HRIS or payroll integrations
Experience working in a remote environment
Competencies
Health & Family First
You've proven to be able to integrate all aspects of your life in a way that produces excellent work and ensures you care for what matters most in your life
You get things done at a pace consistent with the business needs
You consistently show up prepared, dependable, and follow through on commitments
Autonomy + Team. Always
You are highly organized and can manage multiple priorities and deadlines at once
You are focused on scale and building - you understand that pace is equally as important as quality
Be Curious
When you don't have all of the answers, you dig in and ask questions
You don't let negative assumptions drive your actions and instead assume positive intent and find truth
You are intentional in discovering the paths of self-development available and seek out opportunities to engage in professional growth
Love Our Customers
You lead with empathy and compassion, meeting customers where they are and supporting them with intention and care
You take the time to deeply understand customers' needs, goals, and challenges, not just the task at hand
You communicate openly and honestly, even when conversations are difficult
Fearlessly Flexible
You embrace change and navigate ambiguity with confidence and curiosity
You take initiative and make progress even when direction isn't fully defined
Pay Rate: $24/ hour
Anticipated assignment dates: June 29, 2026 - December 31, 2026, with potential for extension
Schedule: 8am - 5pm Monday-Friday in CST or MST
Training: 4-6 weeks Monday-Friday 8am - 5pm MST
Equipment is provided!
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Locations not eligible:
OCONUS - EU Countries
California
District of Columbia
Illinois
Iowa
Montana
New Hampshire
Rhode Island