Temporary Enrollment Processor Jobs (NOW HIRING)

Salary and Benefits

Salary Range: $5,540.00 per month to $7,893.00 per month. PLEASE NOTE: The starting salary placement depends on qualifications and experience and is anticipated to be in the range of $5,540.00 per month to $6,716.00 per month.

Cal State East Bay offers a broad range of benefits that includes medical, dental, vision, retirement (CalPERS), 401k, 457, 403(b), dependent and health care reimbursement accounts, life insurance, vacation and sick, 14 paid holidays, one personal holiday and tuition fee waiver.
For more information on the benefits program, please visit our benefits website. The CSU Total Compensation Calculator demonstrates the significance of our benefits package.

Classification

Student Services Professional III

About Cal State East Bay

Cal State East Bay's beautiful main campus is located in the Hayward hills with panoramic views of the San Francisco Bay shoreline. Situated above the city of Hayward, the campus offers an ideal setting for teaching and learning and yet easy access to the many cities along the bay. The University has a satellite campus in Concord, a professional development center in Oakland and a significant presence online. Founded in 1957, Cal State East Bay is one of 23 universities of the California State University system (CSU). Cal State East Bay is recognized as a regionally engaged and globally oriented university with a strong commitment to academic innovation, student success, engaged and service learning, diversity, and sustainability.

About the Position

Please Note: Review of applications will begin on May 13, 2026.

This is a full-time, grant funded, temporary position under the Student Services Professional (SSP) classification, through June 30, 2027, with the possibility of reappointment, not to exceed three years from the date of hire. 

Project Rebound is a CSU-wide student support program serving formerly incarcerated students across 20 of 22 CSU campuses. Modeled after the original program founded at San Francisco State in 1967, Cal State East Bay's Project Rebound (established in 2022) provides a supportive, accessible environment where justice-impacted students can apply, persist, and succeed in their academic, career, and leadership goals. Project Rebound Scholars contribute meaningfully to the campus community and engage in peer support, civic participation, and community leadership to strengthen families and communities.
The Reentry Coordinator plays a key role in advancing this mission by designing, implementing, and sustaining pathways that support justice-involved individuals in accessing and succeeding in higher education. Working with a high degree of independence and professional judgment, the Coordinator provides comprehensive, trauma-informed advising and case management while also leading systems-level coordination across correctional, community, and campus partners.
The Coordinator develops and manages pre- and post-release engagement strategies that align correctional timelines with university admissions, financial aid (FAFSA/CADAA), placement, and enrollment processes. This includes resolving complex barriers such as transcript gaps, documentation challenges, and legal or supervision-related constraints through coordination with institutional and justice system stakeholders.
The role includes guiding prospective students - both those entering directly into CSU and those beginning at community colleges - through enrollment, access to support services, and transfer planning. The Coordinator maintains ongoing communication to support persistence and ensure successful transition to Cal State East Bay.

Responsibilities

Outreach, Intake and Reentry Support

• Conduct recurring outreach inside correctional facilities (CDCR, county jails, and juvenile justice centers) to provide information on college pathways, CSU admissions requirements, and Project Rebound services
• Design, implement, and manage pre-release college readiness processes, including transcript evaluation, financial aid preparation, and individualized educational planning
• Coordinate "warm handoff" transitions for individuals returning home, ensuring immediate access to housing support, food security resources, technology, and mental health services
• Maintain consistent communication with prospective students pre- and post-release to support continuity of care
• Develop processes that mitigate barriers while maintaining compliance with CSU and external agency requirements

Admissions & Academic Support

• Guide students through complex admissions and enrollment processes, including Cal State Apply, FAFSA/CADAA, transcript retrieval and evaluation, and course placement
• Exercise independent judgment in resolving and referring, where appropriate, admissions and financial aid barriers to justice-involved students, including missing records, legal documentation challenges, and addressing parole-related enrollment constraints
• Collaborate with articulation, admissions, financial aid, and faculty to address systemic barriers commonly experienced by incarcerated students
• Provide individualized academic advising, including major exploration, semester course planning, registration support, degree planning, and transfer pathway support
• Monitor academic progress, identify students at risk, and connect them to tutoring, accessibility accommodations, mentoring, and additional campus resources

Case Management & Wraparound Services

• Develop and implement comprehensive reentry support plans addressing housing, employment, healthcare, food security, transportation, financial stability, and social support needs
• Provide ongoing case management and monitor student progress, well-being, barriers, and resource needs
• Connect student to campus and external resources including counseling, career services, community-based reentry programs, and county social services, and legal aid
• Collaborate closely with Project Rebound's Housing Coordinator to stabilize students' living situations and ensure stability and retention
• Ensure appropriate handling of sensitive student information and adherence to university and external regulations
• Manage institutional risk and compliance considerations related to justice-involved students, including coordination with correctional record offices, supervision officers, court systems, UPD, and other relevant partners

Community & Campus Partnerships

• Cultivate, negotiate, and sustain strong partnerships with probation and parole officers, correctional institutions (CDCR, county jails, juvenile facilities), community-based reentry organizations, social service agencies, and community colleges
• Develop and manage structured correctional-to-CSU pipelines, including pre-release engagement models, onboarding protocols, and transition frameworks
• Establish and oversee MOUs and operating agreements that define referral processes from correctional facilities, community colleges, and community-based reentry programs
• Represent Project Rebound and the university in correctional settings, community events, reentry networks, campus outreach events, community outreach events, and national conferences
• Collaborate with Student Affairs, Financial Aid, Student Finance, Accessibility Services, and other departments to advocate for Rebound Scholar needs
• Coordinate and secure institutional access to correctional facilities and oversee in-reach programming logistics and compliance Program Development and Evaluation
• Independently design and refine program structures that support reentry and student success
• Track student outcomes and program effectiveness to inform improvements and reporting
• Contribute to the development of institutional policies and practices that strengthen reentry pathways and equity in higher education

Minimum Qualifications

Knowledge and Abilities:

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned. Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling. 

Education:

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate coursework in counseling techniques, interviewing, and conflict resolution where such are job-related.

Required Qualifications

• Lived experience with the criminal legal system
• Bachelor's degree in social work, psychology, public health, education, or related field
• Work experience involving justice-involved populations, reentry services, academic advising, case management, or social services
• Strong cultural humility and ability to support students from diverse backgrounds 
• Excellent communication, organizational, and crisis management skills 
• Ability to work collaboratively across institutions and with confidential information

Preferred Skills and Knowledge

• Master's degree in social work, psychology, public health, education, or related field 
• Experience working directly with CDCR, county jail systems, juvenile justice centers, or community-based reentry organizations 
• Experience navigating higher education as a justice-involved student
• Knowledge of trauma-informed care, motivational interviewing, and strength-based practices 
• Bilingual proficiency

Condition(s) of Employment

Satisfactory completion of a background check (including LiveScan, as appropriate), that may include, but is not limited to: criminal records check, verification of academic credentials, licenses, certificates, credit history, professional references and/or verification of work history is required for employment.  Cal State East Bay will issue a conditional offer of employment to the selected candidate, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Unsatisfactory results may also affect the continued employment of current Cal State East Bay employees who were conditionally offered the position.
All background checks are conducted through the university's third party vendor, Accurate. LiveScan is conducted through the University Police Department.

EEO Statement

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, Cal State, East Bay provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. The CSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California's  Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU's Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Other Information

All California State University campuses, including Cal State East Bay, are smoke and tobacco-free.  For more information, please visit our website here.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the Cal State East Bay Annual Campus Security Report is available here. 

Sponsorship

Cal State East Bay is not a ...