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Telus Digital Jobs (NOW HIRING)

Telus Digital

$113K - $133K/yr

Who We Are Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest ...

Telus Digital

Principal Solution Engineer

Our TELUS Digital Salesforce Practice is passionate about empowering enterprises with the transformative power of cloud computing. As a leading Salesforce consulting partner, we work with ...

Telus Digital

Higher Education Summary TELUS Digital Salesforce Practice is seeking an experienced Education Cloud Architect to lead the design and delivery of transformative Salesforce solutions for higher ...

TELUS Digital

Customer Service Representative

Las Vegas, NV · On-site

$15.50 - $21/hr

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer ...

TELUS Digital

Customer Service Representative

Las Vegas, NV · On-site

$15.25 - $20.75/hr

TELUS Digital is the customer experience transformation partner to the world's most admired brands. Our diverse team weaves data, technology, and human ingenuity to deliver differentiated customer ...

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$10

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How much do telus digital jobs pay per hour?

As of Jul 7, 2026, the average hourly pay for telus digital in the United States is $28.71, according to ZipRecruiter salary data. Most workers in this role earn between $19.71 and $31.25 per hour, depending on experience, location, and employer.

Is TELUS Digital a legit company to work for?

TELUS Digital is a reputable division of TELUS, a major telecommunications company, and is considered a legitimate employer. It offers roles in digital technology, software development, and customer experience, with standard industry benefits and hiring practices. Job seekers can review employee feedback and company reviews for additional insights.

How does collaboration typically work within the Telus Digital team, and what tools or processes are commonly used?

Collaboration at Telus Digital is highly cross-functional, with teams often composed of developers, designers, product owners, and business analysts working closely together in agile environments. Regular stand-ups, sprint planning, and retrospectives are common, fostering open communication and iterative progress. Tools like Slack, Jira, and Confluence are widely used for project management, documentation, and real-time collaboration. New hires can expect to be part of a supportive, fast-paced team culture that values transparency, feedback, and continuous improvement.

What is Telus Digital and what do they do?

Telus Digital is a division within TELUS, a Canadian telecommunications company, focused on creating and managing the company’s digital products and services. The team designs, develops, and improves digital experiences such as websites, apps, and self-serve tools for TELUS customers. Their work involves software development, user experience design, data analytics, and digital strategy to make customer interactions easier and more efficient. Telus Digital also drives innovation by adopting agile methodologies and modern technologies.

What are the key skills and qualifications needed to thrive as a Digital Specialist at Telus Digital, and why are they important?

To thrive as a Digital Specialist at Telus Digital, you need strong digital marketing, content management, and analytical skills, often supported by a degree in marketing, communications, or a related field. Familiarity with tools like Google Analytics, content management systems (CMS), and project management platforms is typically required. Collaboration, creativity, and problem-solving are standout soft skills for adapting to evolving digital strategies and working across teams. These skills and qualities drive effective digital campaigns, enhance user experiences, and ensure successful project delivery in a fast-paced digital environment.

What is the difference between Telus Digital vs Telus Network Technician?

AspectTelus DigitalTelus Network Technician
Required CredentialsBachelor's degree in IT, Computer Science, or related field; experience in digital platformsTechnical certifications (e.g., Cisco, CompTIA), technical diploma; network installation and maintenance skills
Work EnvironmentOffice-based, collaborative digital teams, project managementFieldwork, on-site network setup, troubleshooting
Employer & Industry UsageTelecommunications, digital services, customer experienceTelecommunications, infrastructure, network services

Telus Digital professionals focus on digital platform development, user experience, and online services, working primarily in office settings. In contrast, Telus Network Technicians handle network infrastructure, installation, and troubleshooting, often working in the field. Both roles are essential in the telecommunications industry but differ in skills, environment, and daily tasks.

Is IT hard to get a job at TELUS Digital?

Getting a job at TELUS Digital can be competitive, as the company looks for candidates with relevant technical skills, such as proficiency in digital tools, programming, or user experience design. Candidates often need a strong portfolio, relevant experience, and sometimes certifications to stand out during the hiring process.

What is the salary of TELUS Digital?

The salary for roles at TELUS Digital varies depending on the position, experience, and location. Entry-level positions typically start around $60,000 to $80,000 annually, while more experienced roles can earn over $100,000. Compensation may also include benefits such as health insurance and performance bonuses.

How much does TELUS pay digital analysts?

Digital analysts at TELUS typically earn an average salary ranging from $50,000 to $70,000 per year, depending on experience and location. Compensation may also include benefits such as health insurance and performance bonuses, and the role often requires proficiency in analytics tools like Google Analytics or Tableau.
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What cities are hiring for Telus Digital jobs? Cities with the most Telus Digital job openings:
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Telus Digital jobs near you
Infographic showing various Telus Digital job openings in the United States as of July 2026, with employment types broken down into 87% Full Time, 11% Part Time, and 2% Contract. Highlights an 90% Physical, 2% Hybrid, and 8% Remote job distribution, with an average salary of $59,725 per year, or $28.7 per hour.
Solution Engineer/Developer (Genesys)

Solution Engineer/Developer (Genesys)

Telus Digital

On-site, Remote

$113K - $133K/yr

Full-time

Re-posted 2 days ago

TELUS Digital rating

7.6

Company rating: 7.6 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

89th of 207 rated it services

Job description

Who We Are
Welcome to TELUS Digital - where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS, one of Canada's largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are - all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
Location and Flexibility
Our Solution Engineer / Developer - Genesys Cloud CX will be based remotely OR in one of our offices: Boston, MA, Columbus, OH, Charlottesville, VA, or Durham, NC.
The Opportunity
As a Solution Engineer / Developer - Genesys Cloud CX, you will be a core delivery team member responsible for building, configuring, and integrating contact center solutions on the Genesys Cloud platform. You will work closely with Technical Architects, Delivery Leads, and QA teams to implement scalable, enterprise-grade solutions that meet defined architecture, functional, and performance requirements. We are seeking hands-on engineers with strong Genesys Cloud configuration and integration experience who enjoy building complex solutions, solving technical problems, and contributing directly to successful client outcomes. This role executes against approved architectures and delivery standards defined by the Technical Architect and delivery leadership.
This role requires occasional travel to client sites and company offices to support delivery and collaboration.
Responsibilities
  • Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences, in alignment with approved solution designs.
  • Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases.
  • Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications.
  • Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC, under the guidance of the Technical Architect.
  • Develop and deploy digital bots, messaging workflows, and agent assist capabilities in accordance with defined solution patterns.
  • Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments across development, test, and production environments.
  • Collaborate with QA teams to support testing activities, defect resolution, and production readiness.
  • Assist with troubleshooting and resolving functional, integration, and performance issues during implementation and post-go-live stabilization.
  • Contribute to technical documentation, configuration guides, and knowledge transfer materials to support handoff to client operations or managed support teams.
  • Participate in continuous improvement initiatives, identifying opportunities to improve delivery efficiency, reusability, and platform best practices.

Qualifications
  • 3+ years of hands-on experience implementing or configuring Genesys Cloud CX solutions in a delivery or engineering role.
  • Practical experience building Genesys Cloud routing applications, Architect flows, queues, and omnichannel configurations.
  • Experience working with Genesys Cloud APIs, integrations, and data exchange mechanisms.
  • Familiarity with Genesys Cloud analytics and reporting capabilities, including standard reports and custom data extracts.
  • Working knowledge of Unix/Linux environments with the ability to review logs and assist with troubleshooting activities.
  • Exposure to CI/CD pipelines, version control, and structured deployment practices within cloud environments.
  • Strong problem-solving skills and attention to detail, with the ability to execute against defined designs and delivery standards.
  • Ability to collaborate effectively within cross-functional delivery teams and follow architectural guidance and implementation standards.
  • Strong written and verbal communication skills, with comfort explaining technical concepts to team members and delivery stakeholders.
  • Motivation to learn and adapt as Genesys Cloud capabilities evolve.
  • This role offers growth opportunities into senior engineering or technical architecture paths within the Genesys Cloud CX practice.

Preferred Qualifications
  • Experience supporting enterprise contact center implementations across voice and digital channels.
  • Familiarity with CRM platforms such as Salesforce, ServiceNow, or Microsoft Dynamics.
  • Genesys Cloud CX Professional certification or progress toward certification.

Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants' qualifications, merits, competence and performance without regard to any characteristic related to diversity.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that information with us.
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