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Telephony Manager Jobs in Indiana (NOW HIRING)

OneAmerica

Product Owner, Manager

Indianapolis, IN · On-site

The Product Owner, Manager is responsible for collaborating with business, customer, and technical ... Experience working with telephony, contact-center, customer service, or service operation ...

Simtra US LLC

2026 Fall Co-Op IT

Bloomington, IN · On-site

Telephony Review -Assist in reviewing and documenting telephony systems and configurations to ... Ability to manage multiple tasks and meet deadlines in a fast-paced environment * Highly motivated ...

IMMI

Dir. IT Infrastructure

Westfield, IN · On-site

$120 - $150/hr

The Director reports directly to the VP of Information Technology and manages the primary functional groups of the IT Infrastructure team, consisting of Networking & Telephony, Systems Administration ...

Sprinklr

This role combines strategic thought leadership, operational excellence, and end-to-end product ownership across a comprehensive portfolio spanning CCaaS, Telephony, Workforce Management, Community ...

Next Step Systems

Network Engineer

Indianapolis, IN · On-site

... and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic ... skills: such as telephony skills, communication skills, active listening and customer-care ...

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Showing results 21-40

All JobsTelephony JobsTelephony Manager JobsTelephony Manager Jobs in Indiana

Telephony Manager information

See Indiana salary details

$23.3K

$56.6K

$110.4K

How much do telephony manager jobs pay per year?

As of Aug 10, 2026, the average yearly pay for telephony manager in Indiana is $56,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,200.00 per year, depending on experience, location, and employer.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are some common challenges faced by telephony managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What is a telephony manager?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What are the key skills and qualifications needed to thrive as a telephony manager?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.
What are popular job titles related to Telephony Manager jobs in Indiana? For Telephony Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in Indiana look for? The top searched job categories for Telephony Manager jobs in Indiana are:
What cities in Indiana are hiring for Telephony Manager jobs? Cities in Indiana with the most Telephony Manager job openings:
Telephony Manager jobs near you

Product Owner, Manager

OneAmerica

Indianapolis, IN • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 21 days ago

OneAmerica Financial rating

8.4

Company rating: 8.4 out of 10

Based on 9 frontline employees who took The Breakroom Quiz

Job description

At OneAmerica Financial, our purpose is to create more certainty for our customers that leads to better moments, every day. Our commitment is to advance stability and growth in every solution and relationship. We deliver financial strength that builds for generations, and we are always aspiring, looking ahead, and collaborating to achieve more, together. Come be a part of this journey with us as we champion lives!
The Product Owner, Manager is responsible for collaborating with business, customer, and technical stakeholders while owning and managing the product backlog for a specific product or feature set. They define and prioritize product outcomes, ensuring delivery aligns business, customer, and stakeholder needs while partnering with Scrum Masters and technical teams to support successful execution. They understand the customer needs and translate customer and stakeholder objectives into defined epics, features, and user stories. They steward product roadmaps and backlogs, partner with architects and technical teams to ensure alignment with enterprise standards and integrations requirements and assess delivered outcomes against customer and business needs. They contribute to the vision and roadmap on behalf of their product, represent the voice of the customer whether internal or external, and assess team outputs to ensure adequacy against requirements.
Primary duties may include, but are not limited to:
  • Evaluates opportunities through a customer, business and enterprise lens, helping determine not only what should be built, but whether their product is the most appropriate solution to address the need.
  • Owns and prioritizes the product backlog, ensuring alignment to business objectives, customer needs, and regulatory or compliance constraints.
  • Acts as the voice of the customer, translating stakeholder input, market insights, and user feedback into clear, actionable user stories and backlog items.
  • Represents business and customer needs with clarity and depth, bridging strategic goals with team-level delivery through well-defined, outcome-driven priorities.
  • Builds alignment across business, product, and technology stakeholders by influencing without authority, facilitating effective tradeoff discussions, and communicating priorities, risks, and rationale clearly.
  • Communicates and makes decisions with confidence and clarity, ensuring that value expectations and scope changes are transparent and agreed upon throughout delivery cycles.
  • Collaborates with the Scrum Masters, Team-of-Teams Leads, architects, and business stakeholders to align priorities, manage visibility into delivery risks and outcomes.
  • Continuously assesses team outputs against requirements, ensuring delivered features meet intended outcomes, acceptance criteria, and customer satisfaction goals.
  • Monitors product health and viability, balancing short-term delivery pressures with long-term vision, cost-effectiveness, and sustainability of the product roadmap.
    Scope: Manages a single product or feature set within a team.
    Autonomy: Operates under guidance from senior roles or product leadership.
    Influence: Limited to team-level decisions; collaborates with stakeholders but doesn't drive strategy.
    Complexity: Focuses on execution-writing user stories, managing backlog, and ensuring sprint delivery.

Required Education and/or Certifications
  • Bachelor's Degree.

Required:
  • 2-5+ years of experience as a Product Owner, Product Manager, Business Analyst, Solution Analyst, or similar role supporting enterprise technology products, platforms, or shared capabilities.
  • Experience working in Agile delivery environments with responsibility for backlog management, prioritization, stakeholder engagement, and requirements definition.
  • Experience supporting products or platforms that serve multiple business functions, teams, or customer journeys.
  • Experience working across business and technical stakeholders to define, prioritize, and deliver technology-enabled capabilities.
  • Experience managing dependencies and aligning priorities across multiple teams, business partners, or technology stakeholders.

Strongly Preferred
  • Experience with identity and access management, authentication, authorization, user provisioning, or customer registration capabilities.
  • Experience supporting workflow, case management, document management, or business process automation platforms.
  • Experience working with telephony, contact-center, customer service, or service operation technologies.
  • Experience supporting highly integrated platforms involving APIs, enterprise data exchanges, and cross-system workflows.
  • Experience working within insurance, financial services, healthcare, or other highly regulated industries.

Salary Band: 6C
#LI-SD1
#LI-HYBRID
This selected candidate will be expected to work hybrid in Indianapolis, IN. The candidate will also be expected to physically return to the office in CA, IN or ME as business needs dictate or for team building and collaboration.
We offer a comprehensive total rewards package designed to support you both at work and at home. Full-time and part-time associates working 30 or more hours per week are generally eligible for benefits, including but not limited to:
  • Medical & prescription, dental, vision insurance
  • Health Savings Account & Flexible Spending Accounts
  • Paid Time Off
  • 10 weeks 100% paid parental leave (after completing 12 months of employment)
  • 401(k) Plan with company match
  • Pension Plan
  • Company paid life & disability insurance
  • Wellness Program & Company paid employee assistance program
  • Clinic access subject to location* (*Indianapolis, Charlotte, Cincinnati)

If you are offered and accept this position, please be advised that OneAmerica Financial does not have any offices located in the State of New York and OneAmerica Financial associates are not permitted to work remotely in the State of New York.
Selected employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodation will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.
Disclaimer: American United Life Insurance Company ("OneAmerica Financial") is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee based on race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, gender identity), age, physical or mental disability, veteran or military status, genetic information, citizenship, or any other legally recognized protected basis under federal, state, or local law.
For all positions:
Because this position is regulated by the Violent Crime Control and Law Enforcement Act, if an offer is made, applicants must undergo mandated background checks as a condition of employment. Such background checks include criminal history. A conviction is not necessarily an absolute bar to employment. Consistent with applicable regulatory guidelines and law, factors such as the age of the offense, evidence of rehabilitation, seriousness of violation, and job relatedness are considered.
To learn more about our products, services, and the companies of OneAmerica Financial, visit oneamerica.com/companies.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.

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