ZipRecruiter

Log In

1

Telephony Manager Jobs in Indiana (NOW HIRING)

Controls Center Inc

INBOUND SPECIALIST

Indianapolis, IN · On-site

$23 - $27/hr

This position requires knowledge of our products, as well as excellent time management and ... Uses telephony to determine customer replacement HVAC/R parts, according to inspection and/or ...

koch

Technician 1

Evansville, IN

Project Manager Full-Time, Hourly, Non-Exempt with Full Benefit Package including 401k Primary Role ... telephony, data networks, wireless data, fire alarm, CCTV, sound systems, or nurse call ...

SPECTRUM

Major Account Sales

Indianapolis, IN · On-site

Develop professional proposals, negotiate contracts with CEO and CTO-level executives and manage ... Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI ...

SPECTRUM

Business to Business Sales

Indianapolis, IN · On-site

Develop professional proposals, negotiate contracts with CEO and CTO-level executives and manage ... Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI ...

SPECTRUM

Enterprise Account Executive

Indianapolis, IN · On-site

Develop professional proposals, negotiate contracts with CEO and CTO-level executives and manage ... Understanding of TCP/IP networking, network security, firewalls and telephony products (T1, PRI ...

next page

Showing results 1-20

People also search for

All JobsTelephony Manager JobsTelephony Manager Jobs in Indiana

Telephony Manager information

See Indiana salary details

$23.3K

$56.6K

$110.4K

How much do telephony manager jobs pay per year?

As of May 30, 2026, the average yearly pay for telephony manager in Indiana is $56,642.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $65,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Telephony Manager, and why are they important?

To thrive as a Telephony Manager, you need in-depth knowledge of telecommunication systems, VoIP technology, and network infrastructure, often supported by a degree in information technology or a related field. Familiarity with platforms like Cisco, Avaya, or Mitel, along with certifications such as CCNA or CompTIA Network+, is typically required. Strong problem-solving abilities, leadership, and effective communication set top performers apart in managing teams and coordinating with stakeholders. These skills are crucial for ensuring reliable communication systems, minimizing downtime, and delivering seamless support across an organization.

What are some common challenges faced by Telephony Managers when overseeing enterprise communication systems?

Telephony Managers often encounter challenges related to integrating new technologies with legacy phone systems, ensuring uninterrupted service during upgrades, and managing vendors for both hardware and software solutions. Balancing security requirements with user accessibility is another frequent concern, especially as organizations adopt VoIP and cloud-based solutions. Additionally, Telephony Managers must coordinate with IT, facilities, and user support teams to address issues promptly and maintain high service levels across the organization.

What are Telephony Managers?

Telephony Managers are professionals responsible for overseeing and maintaining an organization’s telephone and communication systems. They ensure that telephony infrastructure, such as VoIP systems, landlines, and call routing, operate efficiently and securely. Their duties often include managing budgets, supervising technical staff, coordinating with vendors, and implementing new communication technologies. Telephony Managers play a crucial role in ensuring seamless internal and external communications within a business.

What is the difference between Telephony Manager vs Network Administrator?

AspectTelephony ManagerNetwork Administrator
CredentialsTypically requires telecommunications or IT certifications, such as CompTIA Network+ or Cisco certificationsRequires network certifications like CompTIA Network+, Cisco CCNA
Work EnvironmentFocuses on telecommunication systems, VoIP, and communication infrastructureManages overall network infrastructure, including LAN, WAN, and security
Industry UsageCommon in organizations with extensive telecommunication needsWidely used across various industries for network management
Primary FocusTelecommunication systems and servicesNetwork infrastructure and security

The main difference between a Telephony Manager and a Network Administrator lies in their focus areas. The Telephony Manager specializes in managing telecommunication systems, while the Network Administrator oversees broader network infrastructure. Both roles require similar certifications and work environments but serve distinct functions within an organization’s IT and communication framework.

What are popular job titles related to Telephony Manager jobs in Indiana? For Telephony Manager jobs in Indiana, the most frequently searched job titles are:
What job categories do people searching Telephony Manager jobs in Indiana look for? The top searched job categories for Telephony Manager jobs in Indiana are:
What cities in Indiana are hiring for Telephony Manager jobs? Cities in Indiana with the most Telephony Manager job openings:
Telephony Manager jobs near you

INBOUND SPECIALIST

Controls Center Inc

Indianapolis, IN • On-site

$23 - $27/hr

Full-time

Posted 10 days ago

Job description


POSITION PROFILE

Position: Inbound Specialist

Location: Branch Based

Classification: Non-Exempt

Department: Operations

Reports to: Call Supervisor


BASIC FUNCTION:

Priority areas include establishing customer relationships, filling orders, sizing and selling equipment with customers calling into the branch. This position requires knowledge of our products, as well as excellent time management and interpersonal, and communication skills. This is an excellent career opportunity as our sales growth has out-paced the industry average, creating new positions for the self-motivated, goal oriented team player. Inside sales representatives will join our mission to “Make the tech in the truck more efficient” and embrace our vision to “Enhance lives through solutions.”

Core Values:

♥ Honesty – We keep our promises, are truthful, and instill confidence

♥ Excellence – We passionately deliver exceptional experiences

♥ Accountability – We are all accountable and strive for results

♥ Respect – We value others, care about people, and treat them respectfully

♥ Teamwork – We work together to provide solutions internally and externally

Core Competencies:

  • Building Trust – Interacts with everyone in a way that gives them confidence in personal and company intentions
  • Customer Focus – Listens to customers and addresses issues while maintaining supportive customer relationships
  • Productivity – Strives to consistently achieve excellence in performance and maintains focus in the face of obstacles
  • Adaptability – Changes approach when necessary to achieve goals and adjusts style as needed to the situation at hand
  • Cooperation – Uses tact to maintain effective work relationships with coworkers and stakeholders

Job Specific Competencies:

  1. Sense of Urgency – Prioritizes well, shows energy, reacts to opportunities, instills urgency in others, and meets deadlines
  2. Attention to Detail – Diligently attends to details and pursues quality in accomplishing tasks with a sense of precision
  3. Results Oriented – Maintains focus and perseveres in the face of obstacles and prioritizes tasks based on importance

Position Responsibilities:

  • Uses telephony to determine customer replacement HVAC/R parts, according to inspection and/or verbal description
  • Uses computer, catalog, or any other resources to meet or exceed customer need
  • Recognizes products most commonly purchased by customers and resolves commonly encountered issues
  • Recognizes and identifies HVAC/R parts and equipment to fulfill customer needs and answer questions
  • Offers promotional items and suggestively sells products based on current marketing initiatives
  • Maintains image of Johnstone Supply by ensuring an exceptional customer phone experience
  • Stays informed of new products and utilizes opportunities to educate self, co-workers and customers
  • Performs other selling related tasks as assigned by supervisor

Qualifications:

  • Ability to work in fast-paced environment providing solutions for customer contacting the call center
  • A High School Diploma or a G.E.D. Associates or Bachelor’s degree
  • Technical Diploma in HVAC/R and at least two years of work experience in the HVAC/R field (preferred)
  • Must be a detailed-oriented individual and possess excellent verbal, written, and communication skills
  • Energetic and effective demeanor with a positive attitude that is conscientious, enthusiastic and articulate
  • Proficient computer skills (MS Word or Excel or similar software related program)
  • Must be able to comprehend business math calculations and astute with computer navigation skills