ZipRecruiter

Log In

1

Telephonic Care Manager Jobs in Rochester, NY (NOW HIRING)

Nascentia Health

MLTC Care Coordinator

Rochester, NY · On-site

$20 - $25/hr

Working closely with Care Managers, clinical teams, and community agencies, you help keep care ... This role focuses on the operational aspects of care coordination, including telephonic ...

Nascentia Health

MLTC Care Coordinator

Rochester, NY · On-site

$20 - $25/hr

Working closely with Care Managers, clinical teams, and community agencies, you help keep care ... This role focuses on the operational aspects of care coordination, including telephonic ...

Nascentia Health

MLTC Care Coordinator

Rochester, NY

$20 - $25/hr

Working closely with Care Managers, clinical teams, and community agencies, you help keep care ... This role focuses on the operational aspects of care coordination, including telephonic ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

... telephonic notifications, and/or care management referrals is accurate and complete. Level III (in addition to Level II Accountabilities) * Assists Team Leads with assigned tasks when necessary ...

Lthc

Utilization Management Services Rep I

Rochester, NY · On-site

$15.75 - $21.50/hr

... telephonic notifications, and/or care management referrals is accurate and complete. Level III (in addition to Level II Accountabilities) * Assists Team Leads with assigned tasks when necessary ...

w3r Consulting

Clinical Pharmacist

Rochester, NY · On-site

$116K - $139K/yr

Utilization Management (UM) Focus: The clinical pharmacist position is responsible for and ... The primary function will be telephonic consultations with our members to provide education ...

JobRx, Inc.

Clinical Pharmacist

Rochester, NY · On-site

$110 - $150/hr

Utilization Management (UM) Focus: The clinical pharmacist position is responsible for and ... The primary function will be telephonic consultations with our members to provide education ...

New

w3r Consulting

Clinical Pharmacist

Rochester, NY · On-site

$55/hr

Utilization Management (UM) Focus: The clinical pharmacist position is responsible for and ... The primary function will be telephonic consultations with our members to provide education ...

next page

Showing results 1-20

All JobsTelephonic Care JobsTelephonic Care Manager JobsTelephonic Care Manager Jobs in Rochester, NY

Telephonic Care Manager information

See Rochester, NY salary details

$25.7K

$55.6K

$99.2K

How much do telephonic care manager jobs pay per year?

As of Aug 21, 2026, the average yearly pay for telephonic care manager in Rochester, NY is $55,606.00, according to ZipRecruiter salary data. Most workers in this role earn between $41,400.00 and $63,100.00 per year, depending on experience, location, and employer.

What is a telephonic care manager?

Telephonic Care Managers are healthcare professionals, often nurses or social workers, who coordinate patient care over the phone. They assess patient needs, provide health education, help manage chronic conditions, and connect patients to resources or services. Their goal is to improve patient outcomes and reduce hospital readmissions by maintaining regular communication and supporting patients remotely. Telephonic Care Managers are commonly employed by insurance companies, healthcare providers, and care management organizations.

How does a telephonic care manager typically interact with patients and healthcare providers during a typical workweek?

A Telephonic Care Manager spends much of their workweek conducting scheduled phone consultations with patients to assess their health needs, provide education, and coordinate care plans. They also regularly communicate with physicians, nurses, and other healthcare professionals to ensure that patients receive appropriate follow-up and resources. Managing documentation and tracking patient progress are essential responsibilities, often requiring strong organizational and communication skills. Collaboration with multidisciplinary teams is common, and adapting to varying patient needs can be both challenging and rewarding.

What are the key skills and qualifications needed to thrive as a telephonic care manager, and why are they important?

To thrive as a Telephonic Care Manager, you need a background in nursing or social work, strong clinical assessment abilities, and relevant licensure such as RN or LCSW. Familiarity with care management software, electronic health records, and telehealth platforms is typically required. Outstanding communication, active listening, and problem-solving skills help build rapport and effectively coordinate patient care remotely. These competencies are crucial for ensuring patients receive appropriate guidance and support, leading to better health outcomes and efficient care delivery.

What is the difference between Telephonic Care Manager vs Care Coordinator?

AspectTelephonic Care ManagerCare Coordinator
CredentialsRN, LPN, or relevant healthcare certificationsVaries; often nursing or social work background
Work EnvironmentRemote, phone-based patient managementClinic, hospital, or community settings
Employer & IndustryHealth plans, insurance companies, healthcare providersHospitals, clinics, community health organizations
Primary FocusManaging patient care plans remotely via phoneCoordinating services and resources for patient care

While both roles involve patient interaction and care planning, Telephonic Care Managers primarily manage patient cases remotely through phone communication, focusing on care management and health education. Care Coordinators often work in person or in clinical settings, focusing on organizing services and resources for patient support. Both roles require healthcare knowledge but differ mainly in work environment and specific responsibilities.

What are the most commonly searched types of Telephonic Care jobs in Rochester, NY?

The most popular types of Telephonic Care jobs in Rochester, NY are:

What are popular job titles related to Telephonic Care Manager jobs in Rochester, NY?

For Telephonic Care Manager jobs in Rochester, NY, the most frequently searched job titles are:

What job categories do people searching Telephonic Care Manager jobs in Rochester, NY look for?

The top searched job categories for Telephonic Care Manager jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Telephonic Care Manager jobs?

Cities near Rochester, NY with the most Telephonic Care Manager job openings:

Telephonic Care Manager jobs near you
Infographic showing various Telephonic Care Manager job openings in Rochester, NY as of August 2026, with employment types broken down into 2% As Needed, 68% Full Time, 22% Part Time, and 8% Contract. Highlights an 93% Physical, 1% Hybrid, and 6% Remote job distribution, with an average salary of $55,606 per year, or $26.7 per hour.

Care Manager II - Health Home

Monroe Plan for Medical Care

Rochester, NY

$46K - $57K/yr

Full-time

Re-posted 23 days ago

Job description

Resources & Education Careers
  • Who We Are
  • Partner Solutions
    • Care Management
    • Health Equity
    • Health Home Care Management
    • Healthcare Analytics
    • Population Health
    • Utilization Management
    • Value-Based Contracting & Quality
  • Community Services
    • Community Programs
    • Social Care Network Navigation
    • Safe Options Support (SOS)
  • Provider Network
    • Join the IPA
    • Current IPA Members
Contact Now
Careers
My Account
Current Job Openings >> Care Manager II - Health Home
Care Manager II - Health Home
Summary
Title: Care Manager II - Health Home ID: HH236 (Rochester) Location: Rochester Job Type: Full-time Date Posted: 07/16/2026 Openings: 1 Department: Health Homes
Description

Looking for meaningful work with an Organization that values you? It's here!

Elm & Oak Health is hiring Care Managers in Rochester and Monroe County Area. Join our team of dedicated, caring professionals in our passionate pursuit of improved access and quality of healthcare for underserved populations.

For over 50 years, Elm & Oak Health, a not-for-profit health care services organization, has been focused on improving the health status of individuals and families who are recipients of government sponsored health insurance.Elm & Oak Health is the largest Care Management Agencies serving 28 counties and over 3000 members with an outstanding reputation for excellence throughout our service area!

We've earned that reputation by providing quality care management focused on compassion, empowerment, and teamwork. Our award-winning work culture is built on these same principles! When you join our team, you can expect to reap the intrinsic rewards of serving others while enjoying flexible work arrangements, competitive pay, superior benefits, and a supportive, inclusive culture!

Candidate must be willing to travel throughout Rochester and Monroe County Area; candidate should have previous experience working with adults.
 

Grade 207: This is a full time position, working from home. 
The minimum and maximum annual salary that Elm & Oak Health believes in good faith to be accurate for this position at the time of this posting are $46,948 - $57,380. In addition to your salary, Elm & Oak Health offers a comprehensive benefits package (all benefits are subject to eligibility requirements) and non-monetary perks. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

POSITION SUMMARY
Provides care management services to specific population eligible for Health Home services. Provides information, referrals, and/or care management on health and psychosocial issues.
This position works with substantial independence in the field, with consultation available from Team Lead and/or Supervisor, as needed.
 

ESSENTIAL JOB DUTIES/FUNCTIONS

% of Time

Essential Function


50%

Care Management

Receives referrals of members for Health Home services from internal and external sources.
Contacts referral within appropriate timeframe, addresses any urgent /emergent issues and schedules an appointment for a face-to-face intake, within required time frame.
Conducts comprehensive bio-psycho-social assessments for adults and/or children using NYS and agency approved processes and documents.
Develops therapeutic relationship with member utilizing person centered interventions based on the member's level of activation and presenting conditions.
Coordinates services through communication with all identified health and community providers/agencies connected to the member.
Develops a Person-Centered Plan of Care with the member and involved providers.
Disseminates this information to all individuals who are involved in members' care, as approved by member.
Interviews referrals and their families to collect data, disseminate pre-approved health education information.
Determines need and makes recommendations for continuation of or change in services.
Maintains, at minimum, monthly telephonic contact with the member and an in-person visits at minimum once every three months. Contacts may be more often depending upon the acuity and/or complexity of the member's current condition or situation. If staff manage members that are in a program that requires a higher level of engagement such as Health Home Plus or Children's, the required number of contacts and core services are made. Seeks out consultation/information for complex medical, behavioral health or psycho-social needs, as needed.
Recognizes cultural differences, demonstrates responsiveness to those differences when working with members and others in the community.
Travels as required for home visits and other community activities.
Adheres to Elm & Oak Health professional boundaries and protocols.
 


30%

Documentation

Completes all required documentation in a complete, clear, concise and timely fashion insuring that the information presented is readily understood and actionable by team members.
Must show aptitude in software platforms used within the program within 3 months of initial training and/or 6 months of hire, whichever comes first.
Completes all necessary assessments to include a comprehensive assessment as required by the Health Home hub, Health Home authorization, HML assessment within regulatory time frames, and any other documentation requirements as defined by each Health Home hub.
Documentation of a Person-Centered Care Plan, in collaboration with the client and providers
Review and update of assessments, as mandated by regulations.
Maintains documentation that is thorough, clearly written, and reflective of members' plan of care activities. Documentation needs to be completed at minimum 1x/month and more often as contacts and actions occur in the members' case and/or as needed for specific program requirements.
Documents in electronic record regarding care management/coaching activities and termination as appropriate.


15%

Collaboration

Participates as a member of multi-disciplinary Care Management team.
Initiates and facilitates member focused meetings to include the member, community providers and significant others, as identified by member for the purpose of care coordination and establishment of a natural support group.
Participates in inter-agency teams to enhance the work environment and provision of services for members.
Participate effectively as a team member within the Elm & Oak Health team by fostering a positive working relationship with members, providers, and Monroe Plan staff; working effectively with others to coordinate member and access care support services; supporting team members for cross coverage as workload dictates.
Collaborate with other members of Health Home staff related to member needs, barriers to care and outcome enhancement strategies.
Manages conflict to support a positive outcome.
Participate in community activities to promote health and public awareness using Elm & Oak Health specified materials.
Assists in locating members in the community through home visits and collaboration with known providers.
Attend and participate in in-service training.


10%

Communication

Presents in a professional and articulate manner that supports the development of a therapeutic relationship with the member and community providers.
Provide feedback to providers regarding the progress made and barriers encountered by their patients.
Demonstrates listening skills to support member engagement and development of a person-centered plan of care.
Provide program information to members and providers, and other organizations as requested to introduce and support program participation.

OTHER FUNCTIONS AND RESPONSIBILITIES Position Limitations:
    -Cannot perform any tasks which are governed by license or registration (i.e. cannot answer questions or make recommendations RE diagnosis, medications or treatment).
    -Cannot transport active Monroe Plan members at any time.
    -Cannot perform hands on care.
MINIMUM REQUIREMENTS/LICENSES/CERTIFICATIONS
- Master's degree in Social Work, Psychology, Nursing, Rehabilitation, Education, OT, PT, Recreation, Counseling, Community Mental Health, Child & Family Studies, Sociology, Speech & Hearing or other Human Services field AND 1 year of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse and/or children with SED; or linking individuals with Serious Mental Illness, children with SED, developmental disabilities and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting.
-  Bachelor's degree in Social Work, Psychology, Nursing, Rehabilitation, Education, OT, PT, Recreation, Counseling, Community Mental Health, Child & Family Studies, Sociology, Speech & Hearing or other Human Services field AND 2 years of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse and/or children with SED; or linking individuals with Serious Mental Illness, children with SED, developmental disabilities and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting.
- Credentialed Alcoholism and Substance Abuse Counselor (CASAC) AND 2 years of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse and/or children with SED; or linking individuals with Serious Mental Illness, children with SED, developmental disabilities and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting.
-  Bachelor's degree or higher in ANY field with either 3 years of experience providing direct services to people with Serious Mental Illness, developmental disabilities, alcoholism or substance abuse and/or children with SED; or linking individuals with Serious Mental Illness, children with SED, developmental disabilities and/or alcoholism or substance abuse to a broad range of services essential to successful living in a community setting OR 2 years of experience as a Health Home Care Manager serving the SMI or SED population.
- Demonstrates ability to respect individual/family diversity and maintain confidentiality.
- Demonstrates ability to work as a team member.
- Knowledge of and ability to work collaboratively with providers and county/community health and human services.
- Ability to demonstrate excellent communication skills both oral and written as well as strong interpersonal skills.
- Proven ability to work independently and to manage time appropriately
- Strong organizational skills.
- Computer literate. 
- Candidates will need a NYS driver's license and to own or have access to reliable transportation that enables them to fulfill travel requirements of the job including but not limited to, daily visits to members' homes.
Preferred Qualifications
- Previous experience working as a Health Home Care Manager

PHI MINIMUM NECESSARY USE: This staff position PHI access will be determined based on Minimum Necessary standards. The Minimum Necessary Grid can be found on the Human Resources and Compliance Web pages.

This job description is only a summary of the typical functions of the job, not an exhaustive or comprehensive list of all possible job responsibilities, tasks and duties. Additional responsibilities, tasks and duties may be assigned as necessary.

Elm & Oak Health is an Equal Opportunity Employer

Apply Now
LinksWho We Are Partner Solutions Community Services Provider Network Careers Compliance Contact
Follow UsLinkedIn

Elm & Oak Health 2026-All Rights Reserved

Privacy Policy | Terms & Conditions

Apply