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Remote Telephonic Nurse Jobs in Rochester, NY (NOW HIRING)

Remote Telephonic Nurse information

See Rochester, NY salary details

$16

$35

$59

How much do remote telephonic nurse jobs pay per hour?

As of Aug 18, 2026, the average hourly pay for remote telephonic nurse in Rochester, NY is $36.00, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $37.93 per hour, depending on experience, location, and employer.

What is a remote telephonic nurse?

A Remote Telephonic Nurse is a licensed nursing professional who provides medical advice, triage, education, and support to patients over the phone or via other remote communication methods. These nurses typically work from home or a centralized call center, helping patients manage their health, understand medications, and decide if further medical care is needed. They are often employed by insurance companies, healthcare providers, or telehealth services to ensure patients receive timely and accurate medical guidance without an in-person visit.

What does a remote telephonic nurse do?

A remote telephonic nurse provides health care services to patients via telephone or internet. You perform your duties at home or in an office, possibly even in a health care facility. As a telephonic nurse, your responsibilities include conducting assessments of patients and then offering treatment advice or referring the patient to a physician. A virtual nurse practitioner (NP) can diagnose patients and provide treatment. Some telephonic nurses follow up with patients to check on their condition after a procedure or appointment, while others perform triage on callers to assess their needs for additional treatment.

What are the key skills and qualifications needed to thrive as a remote telephonic nurse?

To excel as a Remote Telephonic Nurse, you need a valid RN license, strong clinical assessment skills, and experience in telephone triage or case management. Familiarity with telehealth platforms, secure communication systems, and electronic health record (EHR) software is typically required. Outstanding verbal communication, active listening, and empathy are crucial for building rapport and providing clear guidance to patients remotely. These abilities ensure accurate patient assessment, effective remote care, and patient safety in a non-face-to-face healthcare environment.

What are some common challenges faced by remote telephonic nurses, and how can they be managed effectively?

Remote Telephonic Nurses often encounter challenges such as building rapport with patients without face-to-face interaction, managing high call volumes, and accurately assessing patient needs over the phone. To manage these challenges, nurses rely on strong communication skills, active listening, and thorough documentation. Many organizations provide specialized training and protocols to support remote assessments, and teamwork with other healthcare professionals is essential for ensuring patients receive appropriate care. Regular virtual meetings and peer support also help Remote Telephonic Nurses stay connected and effective in their roles.

What is the difference between Remote Telephonic Nurse vs Remote Telehealth Nurse?

AspectRemote Telephonic NurseRemote Telehealth Nurse
CredentialsRN license, CPR certificationRN license, CPR certification
Work EnvironmentPhone-based patient care, call centersVideo and phone consultations, digital platforms
Employer & IndustryHospitals, insurance companies, telehealth servicesTelehealth platforms, healthcare providers
Search & Comparison IntentFocus on phone-based nursing rolesFocus on video and digital health services

Remote Telephonic Nurses primarily provide patient care via phone calls, focusing on triage and health advice. Remote Telehealth Nurses often use video and digital tools to deliver comprehensive virtual care. Both roles require RN licensure and share similar work environments, but they differ in technology use and patient interaction methods.

What is the best remote job for remote telephonic nurses?

Remote telephonic nurses often find the best remote jobs in case management, health coaching, or telehealth nursing roles that utilize their clinical skills and communication abilities. These positions typically require licensure, strong computer skills, and the ability to work independently within a structured schedule.

What job categories do people searching Remote Telephonic Nurse jobs in Rochester, NY look for?

The top searched job categories for Remote Telephonic Nurse jobs in Rochester, NY are:

What cities near Rochester, NY are hiring for Remote Telephonic Nurse jobs?

Cities near Rochester, NY with the most Remote Telephonic Nurse job openings:

Infographic showing various Remote Telephonic Nurse job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 57% Full Time, 17% Part Time, and 23% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $74,879 per year, or $36 per hour.

Registered Nurse - Long Term Care

Veterans Health Administration

Canandaigua, NY • On-site, Remote

$76K - $133K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 14 days ago


Veterans Health Administration rating

8.1

Company rating: 8.1 out of 10

Based on 1,004 frontline employees who took The Breakroom Quiz

69th of 888 rated healthcare providers


Job description

Summary
This position is eligible for the Education Debt Reduction Program (EDRP), a student loan payment reimbursement program. You must meet specific eligibility requirements per VHA policy and submit your EDRP application within four months of appointment. Program Approval, award amount (up to $200,000) & eligibility period (one to five years) are determined by the VHA Education Loan Repayment Services program office after review of the EDRP application. Former EDRP participants ineligible to apply.
Learn more about this agency
Duties
Help
The RN displays knowledge and ability in providing a full range of practical nursing care to patients with a variety of physical and/or behavioral problems. The RN serves as a responsible member of the nursing team and interacts with patients, family members, professional and supportive personnel who provide patient care, and with members of other services. Responsibilities include, but are not limited to:
  • Delivers safe care to assigned patients, while developing technical competencies.
    • Safely and effectively uses patient care equipment.
    • Correctly and safely performs nursing procedures.
    • Recognizes overt abnormal signs and symptoms and/or changes in patients' condition and responds appropriately.
    • Implements physician's/provider's orders in a timely and complete manner.
    • Implements nursing interventions/orders in a timely and complete manner.
    • Requests assistance from co-workers when needed; knows when to ask for help.
    • Identifies patients exhibiting disruptive, threatening & violent behavior or suicidal (DTV) behavior and initiates appropriate interventions.
  • Formulates a plan of care based on nursing assessments, using the nursing process, based on the ANA Standards of Nursing Practice.
    • Completes initial assessment of patient condition and response to treatment and initiates follow-up as needed.
    • Includes the patient and family/significant other in developing the initial plan of care and establishing goals.
    • Updates plan of care with assistance as needed.
    • Assesses patient's learning needs, learning preference and readiness to learn.
    • Develops and implements a plan in conjunction with the patient/family to meet learning needs, and involvement in basic health teaching and discharge planning.
  • Documents the nursing process.
    • Documentation is consistent, accurate, concise, and timely.
    • Evaluates and documents patient response to interventions and progress towards attainment of goals and expected outcomes.
    • Revises plan of care according to evaluations of patient's responses and outcomes.
    • Uses the Computerized Patient Record System (CPRS) and the Bar Coded Medication Administration (BCMA) software per policy.
    • Completes all assigned clinical reminders in a timely manner.
  • 4. Demonstrates grade-appropriate and consistent critical thinking skills.
    • The nurse can recognize the patient has a problem.
    • The nurse can manage the problem safely and effectively, recognizing his/her scope of practice.
    • The nurse has a relative sense of urgency.
    • The nurse takes the right action for the right reason (del Bueno).
    • The nurse responds and intervenes appropriately to emergency situations5. Role-specific Competency Checklist is complete and is rated competent in all measured areas.
    • Progressively assuming responsibilities as assigned, seeking assistance as necessary, under the close supervision of the Nurse Manager or designee.
    • Adheres to established policies, standards of care and standards or practice.8. Practices within "Scope of Practice" based upon state licensure.

VA offers a comprehensive total rewards package: VA Nurse Total Rewards
Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: Tour Varies. Days 0730-1600; Evenings 3:30-12am; Nights 11:30pm-8:00pm.
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Relocation and Recruitment Incentives may be authorized for highly qualified candidates.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact visn2edrpcoordinators@va.gov, the EDRP Coordinator for questions/assistance. Learn more
Permanent Change of Station (PCS): Not Authorized.
Requirements
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Conditions of employment
  • U.S. Citizenship; non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
  • All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
  • Selective Service Registration is required for males born after 12/31/1959.
  • Subject to background/security investigation.
  • Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
  • Must pass pre-employment physical evaluation.
  • Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
  • You may be required to serve a probationary period.
  • Complete all application requirements detailed in the "Required Documents" section of this announcement.

Qualifications
Basic Requirements:
  • English Language Proficiency. In accordance with 38 U.S.C. 7403(f), no person shall serve in direct patient care positions unless they are proficient in basic written and spoken English.
  • Graduate of a school of professional nursing approved by the appropriate accrediting agency and accredited by one of the following accrediting bodies at the time the program was completed by the applicant: The Accreditation Commission for Education in Nursing (ACEN) or The Commission on Collegiate Nursing Education (CCNE); OR Individuals attending a master's level bridge program in nursing who have completed coursework equivalent to a bachelor's level degree in Nursing may have opportunity to become registered as a nurse with a state licensing board prior to completion of the bridge program. Upon achievement of a State license, the individual may be appointed on temporary basis and later converted to a permanent appointment upon successful completion and graduation from the bridge program. (Reference VA Handbook 5005, Appendix G6); OR In cases of graduates of foreign schools of professional nursing, possession of a current, full, active, and unrestricted registration will meet the requirement for graduation from an approved school of professional nursing to warrant an appointment as a Nurse who has completed an associated degree/entry level Nursing education program. Credit for foreign nursing education higher that associate degree/entry level requires a formal degree equivalency validation from a recognized equivalency evaluation accepted by VA such as International Consultants of Delaware (ICD).
  • Current, full, active, and unrestricted registration as a graduate professional nurse in a State, Territory or Commonwealth (i.e., Puerto Rico) of the United States, or the District of Columbia. Graduate Nurse Technician (GNT) Exception: Candidates who otherwise meet the basic education requirements, but do not possess the required licensure, may be appointed at the entry step of the grade and level applicable to the completed nursing education as a GNT on a 120-day temporary appointment while actively pursuing licensure (may be extended up to two years on a case-by-case-basis.)

NOTE: Grandfathering Provision - All persons currently employed in VHA in 0610 series and performing the duties as described in the qualification standard on the effective date of the standard (1/29/2024) are considered to have met all qualification requirements for the grade held including positive education and licensure/certification.
Grade Determinations: The following Scope, Education and Dimension criteria must be met in determining the grade assignment of candidates, and if appropriate, the level within a grade. The Dimension requirements (Practice, Veteran/Patient Driven Care, Leadership, Professional Development and Evidence-Based Practice/Research) are detailed for each grade and level within the online assessment: https://apply.usastaffing.gov/ViewQuestionnaire/13028787.
Grade/Level
Scope
Education
Nurse I, Level I
Delivers fundamental, knowledge-based care to assigned clients while developing technical competencies.
An Associate Degree (ADN) or Diploma in Nursing, with no additional professional nursing required.
Nurse I, Level II
Demonstrates integration of biopsychosocial concepts, cognitive skills and technically competent practice in providing care to clients with basic or complex.
An ADN or Diploma in Nursing AND 1 year of specialized nursing experience equivalent to Nurse I, Level 1 ;OR a Bachelor of Science in Nursing (BSN) with no additional professional nursing experience required.
Nurse I, Level III
Demonstrates proficiency in practice based on conscious and deliberate planning. Self-directed in goal setting for managing complex client situations.
An ADN or Diploma in Nursing AND 2 years of professional nursing experience in which one year is equivalent to Nurse I, Level 2; OR a BSN and 1 year of professional nursing experience equivalent to the Nurse I, Level 2; OR a Master's degree in nursing (MSN) and no additional professional nursing experience; OR a Master's degree in a *related field with a BSN and no additional professional nursing experience.
Nurse II
Demonstrates leadership in delivering and improving holistic care through collaborative strategies with others.
A BSN with 2 years of professional nursing equivalent to Nurse I, Level 3; OR an MSN with one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Master's degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse I, Level 3; OR a Doctoral degree in Nursing with no professional nursing experience; OR a Doctoral degree in a *related field with a BSN with no additional professional nursing experience.
Nurse III
Executes position responsibilities that demonstrate leadership, experience and creative approaches to management of complex client care beyond the immediate practice setting.
MSN and 2 years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Master's degree in *related field with BSN and two years of specialized nursing experience, one of which is equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in Nursing with and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III; OR a Doctoral degree in a *related field with a BSN and one year of specialized nursing experience equivalent to Nurse II and meets all dimension requirements for Nurse III.
*Note: Foreign education programs/degrees are not creditable as related degrees.
Preferred Experience: Long Term Care experience.
Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/.
Physical Requirements: This position requires visual acuity, keen hearing, manual dexterity, and clear distinctive speech. This position requires potentially long periods of continued walking, standing, stooping, sitting, and bending. Bending, lifting and carrying of light items may be required. The Incumbent must be able to demonstrate nursing procedures requiring technical skills.
Additional information
This job opportunity announcement may be used to fill additional vacancies.
This position is in the Excepted Service and does not confer competitive status.
VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority.
If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.
Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
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Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

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About Veterans Health Administration

Sourced by ZipRecruiter

The Veterans Health Administration (VHA) is the largest integrated health care system in the United States, serving millions of Veterans each year. Located in Phoenix, AZ, and many other parts of the US, the VHA operates under the Department of Veteran Affairs, as suggested by their official website va.gov. The VHA is dedicated to providing the highest level of comprehensive care to its veterans. The organization offers a broad spectrum of medical, surgical, and rehabilitative care, including mental health services, research, and pharmacy benefits.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Phoenix, AZ, US