2

Remote Telephonic Nurse Jobs in Rochester, NY (NOW HIRING)

Remote Telephonic Nurse information

See Rochester, NY salary details

$16

$35

$59

How much do remote telephonic nurse jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for remote telephonic nurse in Rochester, NY is $36.00, according to ZipRecruiter salary data. Most workers in this role earn between $29.18 and $37.93 per hour, depending on experience, location, and employer.

What is the best remote job for a remote telephonic nurse?

A remote telephonic nurse can pursue roles such as telehealth nurse, case manager, or health coach, which involve providing patient support and education via phone or video calls. These positions often require strong communication skills, nursing licensure, and familiarity with electronic health records (EHR) systems. They typically offer flexible schedules and the ability to work from home full-time.

What does a remote telephonic nurse do?

A remote telephonic nurse provides health care services to patients via telephone or internet. You perform your duties at home or in an office, possibly even in a health care facility. As a telephonic nurse, your responsibilities include conducting assessments of patients and then offering treatment advice or referring the patient to a physician. A virtual nurse practitioner (NP) can diagnose patients and provide treatment. Some telephonic nurses follow up with patients to check on their condition after a procedure or appointment, while others perform triage on callers to assess their needs for additional treatment.

How much do remote telephonic nurses make?

Remote telephonic nurses typically earn between $60,000 and $80,000 annually, depending on experience, certifications, and employer. Some may earn higher with specialized skills or additional certifications such as case management or disease management. Compensation can also vary based on full-time or part-time status and geographic location of the employer.

What is a remote telephonic nurse?

A Remote Telephonic Nurse is a licensed nursing professional who provides medical advice, triage, education, and support to patients over the phone or via other remote communication methods. These nurses typically work from home or a centralized call center, helping patients manage their health, understand medications, and decide if further medical care is needed. They are often employed by insurance companies, healthcare providers, or telehealth services to ensure patients receive timely and accurate medical guidance without an in-person visit.

What are some common challenges faced by remote telephonic nurses, and how can they be managed effectively?

Remote Telephonic Nurses often encounter challenges such as building rapport with patients without face-to-face interaction, managing high call volumes, and accurately assessing patient needs over the phone. To manage these challenges, nurses rely on strong communication skills, active listening, and thorough documentation. Many organizations provide specialized training and protocols to support remote assessments, and teamwork with other healthcare professionals is essential for ensuring patients receive appropriate care. Regular virtual meetings and peer support also help Remote Telephonic Nurses stay connected and effective in their roles.

What is the difference between Remote Telephonic Nurse vs Remote Telehealth Nurse?

AspectRemote Telephonic NurseRemote Telehealth Nurse
CredentialsRN license, CPR certificationRN license, CPR certification
Work EnvironmentPhone-based patient care, call centersVideo and phone consultations, digital platforms
Employer & IndustryHospitals, insurance companies, telehealth servicesTelehealth platforms, healthcare providers
Search & Comparison IntentFocus on phone-based nursing rolesFocus on video and digital health services

Remote Telephonic Nurses primarily provide patient care via phone calls, focusing on triage and health advice. Remote Telehealth Nurses often use video and digital tools to deliver comprehensive virtual care. Both roles require RN licensure and share similar work environments, but they differ in technology use and patient interaction methods.

What are the key skills and qualifications needed to thrive as a remote telephonic nurse?

To excel as a Remote Telephonic Nurse, you need a valid RN license, strong clinical assessment skills, and experience in telephone triage or case management. Familiarity with telehealth platforms, secure communication systems, and electronic health record (EHR) software is typically required. Outstanding verbal communication, active listening, and empathy are crucial for building rapport and providing clear guidance to patients remotely. These abilities ensure accurate patient assessment, effective remote care, and patient safety in a non-face-to-face healthcare environment.
What cities near Rochester, NY are hiring for Remote Telephonic Nurse jobs? Cities near Rochester, NY with the most Remote Telephonic Nurse job openings:
Infographic showing various Remote Telephonic Nurse job openings in Rochester, NY as of August 2026, with employment types broken down into 3% As Needed, 61% Full Time, 16% Part Time, and 20% Contract. Highlights an 98% Physical, and 2% Remote job distribution, with an average salary of $74,879 per year, or $36 per hour.

Registered Nurse - Communications Center (Central Triage)

Rochester Regional Health

Rochester, NY • On-site, Remote

Full-time

Re-posted 19 days ago


Rochester Regional Health rating

7.3

Company rating: 7.3 out of 10

Based on 218 frontline employees who took The Breakroom Quiz

305th of 887 rated healthcare providers


Job description

Job Title: Registered Nurse - Communications Center (Central Triage)
Location: Riedman Center/Remote
*IN PERSON TRAINING (4-5 MONTHS)*
*Working from home / hybrid schedule is an option once trained, will be expected to come into the office when needed*
Hours Per Week: 40
Schedule: Days/Evenings/Nights/Weekends (every other weekend + split holidays) 4, 8 or 12 hr shifts
*Must live within 1 hour of Riedman Center*
SUMMARY:
As a Registered Nurse (RN), you're the engine and the heart of patient care at Rochester Regional Health. You make a positive difference every single day in the lives of our patients, their family members and visitors - going above and beyond to meet their needs with courtesy, kindness, respect and compassion.
RESPONSIBILITIES:
• Performs initial and ongoing assessment of the patient, utilizing appropriate data (i.e. physical, psychological, educational and risk-screen data appropriate for the chronological / developmental age of the patient).
• Demonstrates clinical judgment in responding to priority patient needs.
• Communicates and documents assessment of patient with the interdisciplinary team. Utilizes all available resources in order to meet the needs of the patient and family.
Planning:
• Develops and documents plan of care, treatment and services which is individualized and appropriate for the patient needs, strengths, limitations and goals.
• Includes the interdisciplinary health team as needed.
• Demonstrates effective communication with the patient / family and interdisciplinary team.
Implementation:
• Provides care, treatment and services in collaboration with interdisciplinary health team.
• Maintains an appropriate nurse-patient relationship.
• Complies with organizational policies, procedures and protocols including policies governing safety, medication administration and documentation.
• Initiates and documents education plan for the patient and family based on identified learning.
Evaluations:
• Evaluates, communicates and documents patient responses to care.
• Revises plan of care based on ongoing evaluations and updates documentation appropriately.
Education:
• Ensures the patient and family receives / understands education / training specific to their needs and abilities using the teach back method for evaluation and documents appropriately.
Demonstrates Compassion, Leadership and Professionalism:
• Confidently leads the care delivery team through effective communication, collaboration and leadership.
• Assumes responsibility and accountability on the unit / patient care team.
• Demonstrates the ability to work collaboratively with others.
• Demonstrates knowledge of legal aspects of nursing as evidenced by documentation and professional behaviors.
• Delegates appropriate responsibilities to assigned nurses and ancillary staff.
• Demonstrates ability to manage job related stressors and constructive feedback during intra/interdepartmental relations.
• Demonstrates flexibility in meeting staffing needs throughout the organization.
• Participates in problem-solving activities at the unit level by identifying the problem and collaboratively working toward resolution.
• Provides input regarding protocols, policies and procedures to immediate supervisor.
• Provides training / precepting for new team members on the unit.
Performance Improvement / Evidence Based Practice / Research:
• Demonstrates knowledge of evidence-based practice within practice area and identifies opportunities for performance improvement.
• Participates and utilizes the performance improvement process to improve clinical practice.
• Completes at least one clinical research utilization (CRU) form for submission to Nursing Research Department utilizing a research article from the last 5 years from research performed in the United States.
Compliance
• Completes a minimum of 5 nationally approved contact hours (CNE or CEU) per year.
• Completes mandatory in-services and health screens in timely manner.
• Maintains Basic Life Support (BLS) certification.
REQUIRED QUAILFICATIONS
• Diploma or Associate's Degree in Nursing required; Bachelor's Degree in Nursing preferred.
• Registered Nurse license in New York State.
• Basic Life Support (BLS) certification
• 3 years RN experience minimum
PREFERRED QUALIFICATIONS
• Prior experience pediatrics, adult medicine and triage strongly preferred.
EDUCATION:
AS: Nursing (Required)
LICENSES / CERTIFICATIONS:
BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA), RN - Registered Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)
PHYSICAL REQUIREMENTS:
M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.
For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.
PAY RANGE:
$35.34 - $47.13
CITY:
Rochester
POSTAL CODE:
14617
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.

What Rochester Regional Health employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom