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Teleperformance Jobs (NOW HIRING)

AllianceOne

First Party Collections

Maumee, OH

$17/hr

As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence ...

Teleperformance

$70K - $90K/yr

About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the world'sbest brands streamline their business ...

PSG Global Solutions

Recruiter

Port Saint Lucie, FL · On-site

Privacy Notice We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, LLC (a ...

Teleperformance

Purpose Your footprint as a ADA Leave Administrator will be to assist employees with all inquiries and matters pertaining to the Teleperformance USA Leave of Absence interactive process and policies.

Teleperformance

Event Marketing Manager

$70K - $90K/yr

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in ...

Teleperformance

ADA Leave Specialist

Columbia, SC · On-site

Purpose Your footprint as a ADA Leave Administrator will be to assist employees with all inquiries and matters pertaining to the Teleperformance USA Leave of Absence interactive process and policies.

Teleperformance

ADA Leave Specialist

Purpose Your footprint as a ADA Leave Administrator will be to assist employees with all inquiries and matters pertaining to the Teleperformance USA Leave of Absence interactive process and policies.

Teleperformance

ADA Leave Specialist

Las Vegas, NV · On-site

Purpose Your footprint as a ADA Leave Administrator will be to assist employees with all inquiries and matters pertaining to the Teleperformance USA Leave of Absence interactive process and policies.

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How much do teleperformance jobs pay per hour?

As of Jun 4, 2026, the average hourly pay for teleperformance in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Teleperformance Customer Service Representative, and why are they important?

To thrive as a Teleperformance Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and stress management are soft skills that set top performers apart in this role. These skills are crucial for delivering excellent customer support, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.

What are the common challenges faced by customer service representatives at Teleperformance, and how can new hires overcome them?

Customer service representatives at Teleperformance often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and maintaining empathy during stressful interactions. New hires can overcome these by actively participating in training sessions, utilizing available knowledge bases, and seeking guidance from experienced team members. Additionally, practicing time management and stress-reduction techniques can help maintain a positive attitude and deliver quality service, even during peak periods.

What is Teleperformance?

Teleperformance is a global company that specializes in outsourced customer experience management, offering services such as customer care, technical support, and sales for many different industries. The company operates call centers and digital support hubs in numerous countries, helping clients interact with their customers through various channels including phone, chat, email, and social media. Teleperformance is known for providing multilingual support and scalable solutions to businesses of all sizes. Working at Teleperformance often involves roles like customer service representative, technical support agent, and team leader.

What is the difference between Teleperformance vs Customer Service Representative?

AspectTeleperformanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, sometimes college preferredHigh school diploma or equivalent
Work EnvironmentCall centers, remote or on-siteCall centers, remote or on-site
Employer & Industry UsageGlobal outsourcing company, serving various industriesVarious companies across industries, often outsourced roles
Common Search & ComparisonYesYes

Teleperformance is a leading outsourcing company that employs Customer Service Representatives (CSRs) to handle client inquiries. While CSRs work for various companies, Teleperformance provides a platform and training for CSRs to serve multiple clients. The roles are similar in credentials, environment, and industry usage, making them common points of comparison for job seekers.

More about Teleperformance jobs
What cities are hiring for Teleperformance jobs? Cities with the most Teleperformance job openings:
What are the most commonly searched types of Teleperformance jobs? The most popular types of Teleperformance jobs are:
What states have the most Teleperformance jobs? States with the most job openings for Teleperformance jobs include:
What job categories do people searching Teleperformance jobs look for? The top searched job categories for Teleperformance jobs are:
Teleperformance jobs near you
Infographic showing various Teleperformance job openings in the United States as of May 2026, with employment types broken down into 97% Full Time, 1% Part Time, 1% Temporary, and 1% Contract. Highlights an 81% Physical, 1% Hybrid, and 18% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Quality Assurance Analyst (New Program- 2 Openings)

Aliance one

Maumee, OH • On-site

$17/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 8 days ago

Job description

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.
Job Description:
Position: Quality Assurance Analyst
Location: Maumee, OH (On-Site)
Pay: $17.00/hour
Hours: Monday- Friday 10 AM- 7 PM
Benefits:
  • Our comprehensive benefits include but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more!
  • Full-Time employees are eligible for Health benefits on the first of the month following hire date, or coincident to hire date if hired on the first of the month.

Job Summary
• Working primarily with agents and supervisors the Quality Assurance Analyst will be responsible for monitoring interactions to ensure the needs of the customer and client are met on every interaction.
• Responsible for conducting internal monitoring based on company and daily quotas.
• Inform of any suspicious or malicious behavior detected during monitoring
Key Responsibilities and Accountabilities
• Analyze adherence to quality policies and procedures by monitoring agents
• Provide effective feedback regarding agent performance on monitored calls, identifying both areas of good performance and opportunities for improvement.
• Apply Client expectations to the accurate "grading" of monitored agent calls;
• Accurately input the results (score) of all calls monitored into the appropriate database;
• Participate in internal QA and Operation calibrations and focus groups
• Follow all guidelines regarding communicating quality performance to the appropriate individuals, including Quality Department Management, Supervisors and Operations Management
• Identify performance trends and provide recommendations for Quality improvement to Quality Department Management
• Complete end-of-shift reporting as directed by QA Supervisor
• Identify performance trends and provide recommendations for Quality improvement to Quality Department Management
• Performs other related duties and assignments as required.
• Ensure all Teleperformance ARM policies and procedures are adhered to, including but not limited to: Security, HR, Operations, etc, and any known infractions of any of these corporate policies and procedures are communicated to the proper Teleperformance ARM Management immediately
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at recruiting@allianceoneinc.com.
Questions?
  • Please review our privacy notice available at the following www.allianceoneinc.com/careers
  • For additional information on AllianceOne visit our website at www.allianceoneinc.com

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