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Teleperformance Jobs (NOW HIRING)

Teleperformance

$70K - $90K/yr

About TP Teleperformance is a global, digital business services company. We deliverthe most advanced, digitally poweredbusiness services to help the world'sbest brands streamline their business ...

PSG Global Solutions

Recruiter

Petersburg, AK · On-site

Privacy Notice We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, LLC (a ...

Teleperformance

Contact Center Account Manager

$83K - $86K/yr

Minimum of 90 Day tenure with Teleperformance * Minimum 90% of Metrics Maintained * No correction communications in the last 6 months * Less than 3.0 EAF Points Soft Skills * Process Excellence

Teleperformance

Contact Center Account Manager

Minimum of 90 Day tenure with Teleperformance * Minimum 90% of Metrics Maintained * No correction communications in the last 6 months * Less than 3.0 EAF Points Soft Skills * Process Excellence

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How much do teleperformance jobs pay per hour?

As of Aug 6, 2026, the average hourly pay for teleperformance in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What is the difference between Teleperformance vs Customer Service Representative?

AspectTeleperformanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, sometimes college preferredHigh school diploma or equivalent
Work EnvironmentCall centers, remote or on-siteCall centers, remote or on-site
Employer & Industry UsageGlobal outsourcing company, serving various industriesVarious companies across industries, often outsourced roles
Common Search & ComparisonYesYes

Teleperformance is a leading outsourcing company that employs Customer Service Representatives (CSRs) to handle client inquiries. While CSRs work for various companies, Teleperformance provides a platform and training for CSRs to serve multiple clients. The roles are similar in credentials, environment, and industry usage, making them common points of comparison for job seekers.

What are the key skills and qualifications needed to thrive as a Teleperformance customer service representative, and why are they important?

To thrive as a Teleperformance Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and stress management are soft skills that set top performers apart in this role. These skills are crucial for delivering excellent customer support, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.

What is Teleperformance?

Teleperformance is a global company that specializes in outsourced customer experience management, offering services such as customer care, technical support, and sales for many different industries. The company operates call centers and digital support hubs in numerous countries, helping clients interact with their customers through various channels including phone, chat, email, and social media. Teleperformance is known for providing multilingual support and scalable solutions to businesses of all sizes. Working at Teleperformance often involves roles like customer service representative, technical support agent, and team leader.

What are the common challenges faced by customer service representatives at Teleperformance, and how can new hires overcome them?

Customer service representatives at Teleperformance often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and maintaining empathy during stressful interactions. New hires can overcome these by actively participating in training sessions, utilizing available knowledge bases, and seeking guidance from experienced team members. Additionally, practicing time management and stress-reduction techniques can help maintain a positive attitude and deliver quality service, even during peak periods.
More about Teleperformance jobs
What cities are hiring for Teleperformance jobs? Cities with the most Teleperformance job openings:
What are the most commonly searched types of Teleperformance jobs? The most popular types of Teleperformance jobs are:
What states have the most Teleperformance jobs? States with the most job openings for Teleperformance jobs include:
What job categories do people searching Teleperformance jobs look for? The top searched job categories for Teleperformance jobs are:
Teleperformance jobs near you
Infographic showing various Teleperformance job openings in the United States as of August 2026, with employment types broken down into 98% Full Time, and 2% Temporary. Highlights an 66% Physical, 7% Hybrid, and 27% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.

Customer Engagement Specialist - eCommerce - Remote US TP85443

MSCCN

Matthews, NC • On-site, Remote

$15.50 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

This job post has expired today. Applications are no longer accepted.

Job description


ATTENTION U.S. MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles.
*****The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers.*****
If you are US military affiliated and have the required skill set, education requirements, and experience, please click the submit button and follow the next steps.
At this time, the employer can only offer employment to individuals located in the following states: AL, AR, AZ, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, ME, MI, MN, MO, MS, MT, NC, ND, NE, NJ, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.
$15.50-16 per hour.
Customer Engagement Specialists are required to use excellent decision making and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines. The position is responsible for resolving high level consumers issues in a fast-paced environment.
  • Resolve complex consumer issues and advise first level representatives on high level issues involving agronomics, products and procedures
  • Responsible for the negotiation, timely follow up, quality assurance and personal attention to all concerns brought to their attention so as to ensure consumer satisfaction
  • Must possess the ability to quickly assess situations and take appropriate action according to brand and company guidelines
  • Professionally represent the consumer services team with brand partners to drive change through the voice of our consumers
  • Accurately document and report on consumer interactions
  • Engage in consumer communication through calls, live chat or email to answer questions, solve problems and troubleshoot
  • Assist consumers in eCommerce transaction and processing payments
  • Respond to Social Media posts

#LI-Remote
Certificates/Security Clearances/Other
Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid Training
Competitive Wages
Full Benefits (Medical, Dental, Vision, 401k and more)
Paid Time Off
Employee wellness and engagement programs
Teleperformance and You
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen.
As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit!
Additional Qualifications/Responsibilities
Qualifications:
  • 2+ years' experience in a consumer facing role preferred
  • Experience with utilizing multiple tools and emerging technology
  • Google Suite Experience preferred
  • Call center, voice, chat and email communication experience preferred
  • eCommerce experience
  • Able to work independently
  • Strong technical aptitude for new technologies
  • Ability to work cross functionally within the organization as well as with consumers
  • Ability to work remotely in a virtual team environment
  • 6 months Customer service experience preferred
  • Over 18 years of age
  • Ability to type 25 wpm
  • High School Graduate or GED
  • Comfort with desktop computer system
  • Ability to navigate Windows operating systems

Key Competencies:
Process Excellence: Demonstrate commitment to following established procedures and be customer service driven.
Collaboration: Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Communication: Outstanding communication, listening, and analytical skills.
Organizational Skills: Strong organizational and problem-solving skills.
Emotional Intelligence: Ability to prioritize tasks and work well under pressure while remaining focused.
Open-Mindedness: Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Critical Thinking: Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Solution-Oriented: Proactive approach to problem-solving with a focus on creating a positive customer experience.
Work from Home Requirements
Internet Requirements:
A dedicated workspace located near your router to support a hardwired Ethernet connection (minimum 15 Mbps download/10 Mbps upload, ISP under 50ms).
Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN
Proof of internet speed required

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