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Teleperformance Jobs (NOW HIRING)

PSG Global Solutions

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Privacy Notice We, at PSG Global Solutions, LLC (a Teleperformance company), are committed to respecting your privacy and the protection of your personal data. PSG Global Solutions, LLC (a ...

Teleperformance

Event Marketing Manager

$70K - $90K/yr

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in ...

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Teleperformance information

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$10

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How much do teleperformance jobs pay per hour?

As of Jun 25, 2026, the average hourly pay for teleperformance in the United States is $17.91, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $19.23 per hour, depending on experience, location, and employer.

What kind of work is Teleperformance?

Teleperformance is a company that hires customer service representatives to handle customer inquiries, technical support, and sales for various clients. Employees typically work in call centers or remotely, using communication tools and following scripted procedures. The role often requires good communication skills and the ability to manage customer interactions efficiently.

What is the difference between Teleperformance vs Customer Service Representative?

AspectTeleperformanceCustomer Service Representative
Required CredentialsHigh school diploma or equivalent, sometimes college preferredHigh school diploma or equivalent
Work EnvironmentCall centers, remote or on-siteCall centers, remote or on-site
Employer & Industry UsageGlobal outsourcing company, serving various industriesVarious companies across industries, often outsourced roles
Common Search & ComparisonYesYes

Teleperformance is a leading outsourcing company that employs Customer Service Representatives (CSRs) to handle client inquiries. While CSRs work for various companies, Teleperformance provides a platform and training for CSRs to serve multiple clients. The roles are similar in credentials, environment, and industry usage, making them common points of comparison for job seekers.

What are the key skills and qualifications needed to thrive as a Teleperformance Customer Service Representative, and why are they important?

To thrive as a Teleperformance Customer Service Representative, you need strong communication skills, problem-solving abilities, and typically a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are commonly required. Patience, active listening, and stress management are soft skills that set top performers apart in this role. These skills are crucial for delivering excellent customer support, resolving issues efficiently, and maintaining customer satisfaction in a high-volume environment.

Is Teleperformance legit for work from home?

Teleperformance is a legitimate company that offers remote customer service and support roles. Many remote positions require good communication skills and a reliable internet connection, and the company often hires for work-from-home customer service jobs. However, job seekers should research specific openings and be cautious of scams that mimic legitimate companies.

What is Teleperformance?

Teleperformance is a global company that specializes in outsourced customer experience management, offering services such as customer care, technical support, and sales for many different industries. The company operates call centers and digital support hubs in numerous countries, helping clients interact with their customers through various channels including phone, chat, email, and social media. Teleperformance is known for providing multilingual support and scalable solutions to businesses of all sizes. Working at Teleperformance often involves roles like customer service representative, technical support agent, and team leader.

What are the common challenges faced by customer service representatives at Teleperformance, and how can new hires overcome them?

Customer service representatives at Teleperformance often encounter challenges such as managing high call volumes, addressing diverse customer concerns, and maintaining empathy during stressful interactions. New hires can overcome these by actively participating in training sessions, utilizing available knowledge bases, and seeking guidance from experienced team members. Additionally, practicing time management and stress-reduction techniques can help maintain a positive attitude and deliver quality service, even during peak periods.

What is Teleperformance's basic salary?

The basic salary for Teleperformance customer service representatives typically starts around minimum wage, which varies by location but generally ranges from $10 to $15 per hour. Salaries can increase with experience, performance, and additional responsibilities, and may include bonuses or incentives.

Is it hard to get hired by Teleperformance?

Getting hired by Teleperformance as a customer service representative typically involves completing an online application, passing a skills assessment, and participating in an interview. The hiring process can vary in difficulty depending on the position and location, but generally, it requires good communication skills and basic computer proficiency.
More about Teleperformance jobs
What cities are hiring for Teleperformance jobs? Cities with the most Teleperformance job openings:
What are the most commonly searched types of Teleperformance jobs? The most popular types of Teleperformance jobs are:
What states have the most Teleperformance jobs? States with the most job openings for Teleperformance jobs include:
What job categories do people searching Teleperformance jobs look for? The top searched job categories for Teleperformance jobs are:
Teleperformance jobs near you
Infographic showing various Teleperformance job openings in the United States as of June 2026, with employment types broken down into 96% Full Time, 1% Part Time, and 3% Temporary. Highlights an 73% Physical, 4% Hybrid, and 23% Remote job distribution, with an average salary of $37,257 per year, or $17.9 per hour.
Director of BPO & Contact Center Sales

Director of BPO & Contact Center Sales

NexGen Technologies, LLC

Boynton Beach, FL • Remote

Full-time

Posted 29 days ago

Job description

Salary: 80,000 to $100,000

NexGen Technologies is seeking a highly accomplished Director of BPO & Contact Center Sales to drive revenue growth, expand market presence, and secure strategic partnerships for our next-generation technology-enabled outsourcing solutions. This leader will design and execute sales strategies focused on high-value BPO engagements, omnichannel contact center solutions, AI-powered customer experience platforms, automation services, and digital transformation offerings.


The ideal candidate is a seasoned sales executive with deep experience in BPO/Contact Center outsourcing, strong consultative selling skills, and a proven ability to architect complex deals that align business needs with innovative technology solutions. Candidates must bring an established network of executive-level contacts within the BPO space, including Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, and CGI.


Key Responsibilities

Strategic Sales Leadership

  • Develop and execute a comprehensive go-to-market strategy for BPO and Contact Center services powered by NextGen technologies.
  • Lead full-cycle enterprise sales pursuits, from prospecting to contract negotiation and close.
  • Identify and prioritize target markets, verticals, and accounts for long-term revenue growth.

Revenue Generation & Pipeline Management

  • Own and exceed quarterly and annual bookings, revenue, and margin targets.
  • Build, manage, and forecast a high-quality pipeline of enterprise BPO opportunities.
  • Create compelling value propositions and ROI models that differentiate NexGen in competitive bid environments.

Client & Partner Engagement

  • Cultivate deep, trusted relationships with enterprise decision-makers, influencers, and procurement teams.
  • Leverage established BPO contacts (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI) to accelerate market penetration and partnership opportunities.
  • Collaborate with technology partners, system integrators, and channel alliances to expand market reach.
  • Conduct senior-level presentations, solution workshops, and strategic planning sessions.

Solution & Proposal Leadership

  • Partner with Solution Design, Operations, Finance, and Legal teams to craft scalable, customer-centric outsourcing solutions.
  • Guide proposal creation, pricing strategies, SOW development, and contract structuring for complex global deals.
  • Ensure solutions leverage automation, AI, omnichannel contact center tools, and analytics to improve cost efficiency and customer experience.

Market Intelligence & Innovation

  • Stay ahead of industry trends in BPO, customer experience management, digital transformation, and emerging technologies.
  • Provide feedback to Product and Innovation teams to enhance service offerings and competitive positioning.
  • Represent NexGen Technologies at industry events, conferences, and thought leadership venues.

Qualifications

Required

  • 10+ years of progressive sales experience in BPO, contact center outsourcing, CX solutions, or digital transformation services.
  • Proven track record of closing large, multi-year enterprise outsourcing deals ($5M+).
  • Strong understanding of contact center operations, omnichannel technologies, automation/AI platforms, and CX best practices.
  • Exceptional communication, negotiation, and executive-level relationship-building skills.
  • Established network of contacts with leading BPOs (Alorica, Concentrix, Sitel, Cognizant, Accenture, Teleperformance, TCS, Conduent, CGI).
  • Experience leading cross-functional teams in solutioning and proposal development.

Preferred

  • Experience with global delivery models (onshore, nearshore, offshore).
  • Strong business acumen with the ability to articulate ROI and technology value propositions.

Compensation & Benefits

  • Competitive base salary plus uncapped commission/bonus plan.
  • Professional development support, industry certifications, and leadership growth opportunities.